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THE SEVEN HABITS PARADIGM

             Interdependenc
              Seek First to
              Understand
                            e Synergize
       aw

              … Then to be
              Understood
                           PUBLIC
     the S




                          VICTORY
      pen




                          Think Win/Win
  Shar




                  Independence
                            Put First
                           Things First

                          PRIVATE
                          VICTORY
                 Be                     Begin with
              Proactive               the End in Mind

                      Dependence
F OUR D IMENSIONS          OF    R ENEWAL
                          PHYSICAL
                         Exercise, Nutrition,
                         Stress Management




   MENTAL                                 SOCIAL/EMOTIONAL
Reading, Visualizing,                              Service, Empathy,
 Planning, Writing                              Synergy, Intrinsic Security




                         SPIRITUAL
                          Value Clarification
                        & Commitment, Study
                             & Meditation                2
T HE U PWARD S PIRAL

       Commit                      Learn                           Do

                              Commit
          Do
                                                       Learn

                Do                Commit




                                               Learn
                     Do
                                           Commit

                          Learn

                                                               3
P ROACTIVE M ODEL
                    Freedom
 Stimulus              to      Response
                     Choose




  Self-                                Independent
Awareness                                  Will



      Imagination             Conscience

                                  4
High

                  Lose/Win    Win/Win
CONSIDERATION




                 Lose/Lose   Win/Lose
        Low




                Low                    High
                        COURAGE    5
L EVELS   OF   C OMMUNICATION

    High
                                        Synergistic (Win/Win)




 TRUST                   Respectful (Compromise)




               Defensive (Win/Lose or Lose/Win)
    Low

           Low                            High
                  COOPERATION                6
P ARADIGM S HIFTS
                  A BREAK FROM                                   TOWARD
               TRADITIONAL WISDOM                          7 HABITS PRINCIPLES

Habit 1   We are a product of our environment      We are a product of our choices to our
          and upbringing.                          environment and upbringing.
Habit 2   Society is the source of our values.     Values are self-chosen and provide
                                                   foundation for decision making. Values
                                                   flow out of principles.
Habit 3   Reactive to the tyranny of the urgent.   Actions flow from that which is
          Acted upon by the environment.           important.

Habit 4   Win-lose.                                Win-win.
          One-sided benefit.                       Mutual benefit.

Habit 5   Fight, flight, or compromise when        Communication solves problems.
          faced with conflict.

Habit 6   Differences are threats.                 Differences are values and are
          Independence is the highest value.       opportunities for synergy.
          Unity means sameness.

Habit 7   Entropy.                               Continuous self-renewal and self-
          Burnout on one track - typically work. improvement. 7
B E P ROACTIVE
                                    I can forgive, forget, and let
                                        go of past injustices



  I choose my attitude,
  emotions, and moods


                                 I’m the creative force of my life



I’m aware that I’m responsible




                                        8
9
10
11
S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
     EFFECTIVE PEOPLE           INEFFECTIVE PEOPLE
                          HABIT 1

Be Proactive.                  Be Reactive.
Proactive people take          Reactive people don’t take
responsibility for their own   responsibility for their own
lives. They determine the      lives. They feel victimized,
agendas they will follow       a product of
and choose their response      circumstances, their past,
to what happens around         and other people. They do
them.                          not see as the creative
                               force of their lives.


                                            12
S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
     EFFECTIVE PEOPLE          INEFFECTIVE PEOPLE
                        HABIT 2

Begin with the End in         Begin with No End in
Mind. These people use        Mind. These people lack
personal vision, correct      personal vision and have
principles, and their deep    not developed a deep
sense of personal meaning     sense of personal meaning
to accomplish tasks in a      and purpose. They have
positive and effective way.   not paid the price to
They live life based on       develop a mission
self-chosen values and are    statement and thus live
guided by their personal      life based on society’s
mission statement.            values instead of self-
                              chosen values.
                                           13
S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
     EFFECTIVE PEOPLE          INEFFECTIVE PEOPLE
                         HABIT 3
Put First Things First.       Put Second Things First.
These people exercise         These people are crisis
discipline, and they plan     managers who are unable
and execute according to      to stay focused on high-
priorities. They also “walk   leverage tasks because of
their talk” and spend         their preoccupation with
significant time in           circumstances, their past,
Quadrant II.                  or other people. They are
                              caught up in the “thick of
                              thin things” and are driven
                              by the urgent.
                                          14
S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
     EFFECTIVE PEOPLE         INEFFECTIVE PEOPLE
                        HABIT 4
Think Win-Win.               Think Win-Lose or Lose-
These people have an         Win. These people have a
abundance mentality and      scarcity mentality and see
the spirit of cooperation.   life as a zero-sum game.
They achieve effective       They have ineffective
communication and high       communication skills and
trust levels in their        low trust levels in their
Emotional Bank Accounts      Emotional Bank Accounts
with others, resulting in    with others, result-ing in a
rewarding relationships      defensive mentality and
and greater power to         adversarial feelings.
influence.
                                          15
S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
    EFFECTIVE PEOPLE         INEFFECTIVE PEOPLE
                       HABIT 5
Seek First to Understand,   Seek First to Be Understood
Then to Be Understood.      These people put forth their
Through perceptive          point of view based solely
observation and empathic    on their auto-biography and
listening, these non-       motives, without attempting
judgmental people are       to understand others first.
intent on learning the      They blindly prescribe
needs, interests, and       without first diagnosing the
concerns of others. They    problem.
are then able to
courageously state their
own needs and wants.
                                        16
S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
    EFFECTIVE PEOPLE          INEFFECTIVE PEOPLE
                       HABIT 6

Synergize.                   Compromise, Fight, or Flight
Effective people know        Ineffective people believe
that the whole is greater    the whole is less than the
than the sum of the parts.   sum of the parts. They try
They value and benefit       to “clone” other people in
from differences in          their own image. Differences
others, which results in     in others are looked upon as
creative cooperation and     threats.
team-work.



                                         17
S EVEN H ABITS OF
H IGHLY E FFECTIVE P EOPLE
    EFFECTIVE PEOPLE           INEFFECTIVE PEOPLE
                        HABIT 7

Sharpen the Saw.              Wear Out the Saw.
Effective people are          Ineffective people fall
involved in self-renewal      back, lose their interest,
and self-improvement in       and get disordered. They
the physical, mental,         lack a program of self-
spiritual, and social-        renewal and self-
emotional areas, which        improvement and
enhance all areas off their   eventually lose the cutting
life and nurture the other    edge they once had.
six habits.

                                           18
CIRCLE OF
INFLUENCE



            19
CIRCLE OF
INFLUENCE




            20
S EVEN P RINCIPLES UPON
W HICH THE S EVEN H ABITS A RE B ASED

         The Seven Habits center on
     timeless and universal principles
        of personal, interpersonal,
      managerial, and organizational
    effectiveness. Listed below are the
      seven principles upon which the
    Seven Habits are based-principles
    which are in our circle of influence.

                                  21
S EVEN P RINCIPLES UPON
W HICH THE S EVEN H ABITS A RE B ASED

1.   The principle of continuous learning, of self-
      reeducation - the discipline that drives us
     toward the values we believe in. Such constant
     learning is required in today’s world, in light of
     the fact that many of us can expect to work in
     up to five radically different fields before we
     retire.

2.   The principle of service, of giving oneself to
     others, of helping to facilitate other people’s
     work.


                                        22
S EVEN P RINCIPLES UPON
W HICH THE S EVEN H ABITS A RE B ASED
3.   The principle of staying positive and
optimistic,     radiating positive energy - including
avoiding the four emotional cancers (criticising
complain- ing, comparing, and competing).
4.   The principle of affirmation of others - treating
     people as proactive individuals who have
great     potential.
5.  The principle of balance - the ability to identify
    our various roles and to spend appropriate
     amounts of time in, and focus on, all the
impor-    tant roles and dimensions of our life.
Success in      one area of our life cannot
compensate for                         23
                          neglect or failure in other
S EVEN P RINCIPLES UPON
W HICH THE S EVEN H ABITS A RE B ASED

6.   The balance of spontaneity and serendipity -
the  ability to experience life with a sense of
     adventure, excitement, and fresh rediscovery,
     instead of trying to find a serious side to
things      that have no serious side.

7.    The principle of consistent self-renewal and
self- improvement in the four dimensions of one’s
      life: physical, mental, spiritual, and social-
      emotional.


                                        24
P YRAMID   OF I NFLUENCE




                  TEACHING



                 RELATIONSHIP



                   EXAMPLE




                                25
E FFECTIVE H ABITS


                       Knowledge
                     (what to, why to)




                        HABITS
           Skills                     Desire
          (how to)                   (want to)



                                           26
CHARACTER                  COMPETENCE
   Integrity                 Technical skills
   Maturity                  Qualifications
   Abundance Mentality       Knowledge
   Interdependency           Experience




                    JUDGEMENT           27
FOUR UNIQUE
HUMAN ENDOWMENTS
1. Self-awareness
2. Conscience
3. Imagination
4. Willpower




                    28
F OUR U NIQUE H UMAN
E NDOWMENTS


1.   Self-Awareness
           We begin to become self-aware and
     explore the programs we are living out. We
     come to realize that we stand apart from our
     pro-gramming and can even examine it. We
     also realize that between stimulus and
     response, we have the freedom to choose.
     This self-awareness then leads to the ability
     to look at other unique endowments in our
     secret life.
                                        29
F OUR U NIQUE H UMAN
E NDOWMENTS
2.   Conscience
           Our conscience is our internal sense of
     right and wrong, our “moral nature.” It is the
     “greater harmonizer” and “balance wheel” of
     all the principles that govern our behaviour.
     Our conscience gives us a sense of the
     degree to which our thoughts and actions are
     in harmony with our principles.




                                        30
F OUR U NIQUE H UMAN
E NDOWMENTS

3.   Power of Imagination

          We can visit the power of the mind to
     create or to imagine that which does not exist
     now. In that imagination lie our faith and our
     hope for the future. We look at what is
     possible, what we can envision.




                                        31
F OUR U NIQUE H UMAN
E NDOWMENTS

4.   Willpower or Independent Will
           Willpower refers to our determination,
     our resoluteness - our ability to act based
     solely on our self-awareness. We ask
     ourselves, “Am I really willing to to the
     distance on my mission statement?” “Am I
     willing to walk my talk?” “Am I really willing
     to put first things first in spite of external
     distractions and pressures?” “Am I going to
     live a life of total integrity?”

                                         32
B ASIC C HARACTERISTICS OF
G OOD M ISSION S TATEMENTS

      Developing a mission statement is
   foundational to Habit 2, Begin with the
   End in Mind. It sets general guidelines
  for our life based on our values and our
    roles and goals. There are four basic
       characteristics of good mission
   statements, whether they be personal,
      family, or organizational mission
                 statements.
                                33
B ASIC C HARACTERISTICS OF
G OOD M ISSION S TATEMENTS
 1. A mission statement should be timeless and
       changeless. Because goals are not
 timeless,        they should not be included.
 Mission state-        ments should be based
 upon unchanging core       principles that
 operate regardless of present           realities or
 situations. This changeless core              will
 enable us to live with changes inside
 other people and inside the environment. As
     our consciousness grows and we mature,
 we will gradually strengthen, deepen, and
       improve our mission statement.
 Nevertheless, we should always initially write
 our mission           statement as if 34 will never
                                        it
B ASIC C HARACTERISTICS OF
G OOD M ISSION S TATEMENTS

 2.  A mission statement should deal with both
     ends and means. Ends have to do with what
      we are about. Means have to do with how
 we go about achieving those ends. Principles
 are what we implements to achieve those ends.
      Ends and means are inseparable. In truth,
      ends preexist in the means. “You’ll never
     achieve a worthy end through unworthy
     means.”



                                   35
B ASIC C HARACTERISTICS OF
G OOD M ISSION S TATEMENTS

 3.   A mission statement should deal with all
      four of our basic needs:
      a. To live (our physical and economic
           needs)
      b. To love and to be loved (our cultural
 and           social ends)
          c.   To learn (our needs to grow,
 develop, be            recognized, and be
 useful)                d. To leave a legacy
 (our spiritual need for
 meaning, for feeling that life matters,
 that     we add value and make a
          difference.                 36
B ASIC C HARACTERISTICS OF
G OOD M ISSION S TATEMENTS
4. A mission statement should deal with all the
significant    roles of our life, such as a parent,
teacher, manager,              neighbour, and so forth.
                                    “Internalizing” our
mission statement will also help                   us get a
clear understanding of what is truly
important. Goethe once said, “Things which matter
      most must never be at the mercy of things which
      matter least.” This means that we learn how to
say            no at appropriate times. Every time we
say yes to               something that is of little or no
importance, we are                  saying no to something
that is more important.                  Almost every day,
most of us are caught in circum-              stances
where we should say no but don’t. We often   37         lack
S IX L EVELS   OF I NITIATIVE

                                6
               Use own judgement, not necessary to report

                               5
                  Use own judgement, report routinely

                                4
                 Use own judgement, report immediately

                                 3
                        Bring recommendations

                                 2
                          Ask for instructions

                                  1
                          Wait for instructions
                                                         38
Urgent                      Not Urgent

                I                               II
                .   Crisis                      .   Preparation
Important

                .   Pressing problems           .   Prevention
                .   Deadline-driven projects,   .   Values clarification
                    meetings, preparations      .   Planning
                                                .   Relationship building
                                                .   True re-creation
                                                .   Empowerment


                III                             IV
Not Important




                .   Interruptions, some         .   Trivia, busywork
                    phone calls                 .   Some phone calls
                .   Some mail, some reports     .   Time wasters
                .   Some meetings               .   “Escape” activities
                .   Many proximate,             .   Irrelevant mail
                    pressing matters            .   Excessive TV
                .   Many popular activities
                                                                    39
P ERSONAL I MMUNE S YSTEM


      Time wasters                                                      Duplicity
                                 Live the Seven Habits
                        Spend time             Maintain reserve
                        in Quadrant II         capacity
 Interruptions                                                                Unkindness
                                                    Be resilient
                     Follow correct
                     principles                      Empower and
                                                     serve others
 Pressing                                                                       Violated
                     Control own life              Communicate                  expectations
 problems
                                                   Empathically
                         Maintain high
                         Emotional Bank       Synergize with
                         Account with self    others using a
       Crises            and others           win-win approach              Outside stress
                                                                            and pressures




                                                                   40
KEEP PROMISES
                                                                       APOLOGIZE

                                             UNDERSTAND
                                               OTHERS
   CLARIFY
EXPECTATIONS

                               TREAT OTHER                LOYALITY TO THE
                                  KINDLY                     ABSENT




                       E MOTIONAL B ANK
                           A CCOUNT




                                                                                   41

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7habits 173

  • 1. THE SEVEN HABITS PARADIGM Interdependenc Seek First to Understand e Synergize aw … Then to be Understood PUBLIC the S VICTORY pen Think Win/Win Shar Independence Put First Things First PRIVATE VICTORY Be Begin with Proactive the End in Mind Dependence
  • 2. F OUR D IMENSIONS OF R ENEWAL PHYSICAL Exercise, Nutrition, Stress Management MENTAL SOCIAL/EMOTIONAL Reading, Visualizing, Service, Empathy, Planning, Writing Synergy, Intrinsic Security SPIRITUAL Value Clarification & Commitment, Study & Meditation 2
  • 3. T HE U PWARD S PIRAL Commit Learn Do Commit Do Learn Do Commit Learn Do Commit Learn 3
  • 4. P ROACTIVE M ODEL Freedom Stimulus to Response Choose Self- Independent Awareness Will Imagination Conscience 4
  • 5. High Lose/Win Win/Win CONSIDERATION Lose/Lose Win/Lose Low Low High COURAGE 5
  • 6. L EVELS OF C OMMUNICATION High Synergistic (Win/Win) TRUST Respectful (Compromise) Defensive (Win/Lose or Lose/Win) Low Low High COOPERATION 6
  • 7. P ARADIGM S HIFTS A BREAK FROM TOWARD TRADITIONAL WISDOM 7 HABITS PRINCIPLES Habit 1 We are a product of our environment We are a product of our choices to our and upbringing. environment and upbringing. Habit 2 Society is the source of our values. Values are self-chosen and provide foundation for decision making. Values flow out of principles. Habit 3 Reactive to the tyranny of the urgent. Actions flow from that which is Acted upon by the environment. important. Habit 4 Win-lose. Win-win. One-sided benefit. Mutual benefit. Habit 5 Fight, flight, or compromise when Communication solves problems. faced with conflict. Habit 6 Differences are threats. Differences are values and are Independence is the highest value. opportunities for synergy. Unity means sameness. Habit 7 Entropy. Continuous self-renewal and self- Burnout on one track - typically work. improvement. 7
  • 8. B E P ROACTIVE I can forgive, forget, and let go of past injustices I choose my attitude, emotions, and moods I’m the creative force of my life I’m aware that I’m responsible 8
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  • 12. S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE EFFECTIVE PEOPLE INEFFECTIVE PEOPLE HABIT 1 Be Proactive. Be Reactive. Proactive people take Reactive people don’t take responsibility for their own responsibility for their own lives. They determine the lives. They feel victimized, agendas they will follow a product of and choose their response circumstances, their past, to what happens around and other people. They do them. not see as the creative force of their lives. 12
  • 13. S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE EFFECTIVE PEOPLE INEFFECTIVE PEOPLE HABIT 2 Begin with the End in Begin with No End in Mind. These people use Mind. These people lack personal vision, correct personal vision and have principles, and their deep not developed a deep sense of personal meaning sense of personal meaning to accomplish tasks in a and purpose. They have positive and effective way. not paid the price to They live life based on develop a mission self-chosen values and are statement and thus live guided by their personal life based on society’s mission statement. values instead of self- chosen values. 13
  • 14. S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE EFFECTIVE PEOPLE INEFFECTIVE PEOPLE HABIT 3 Put First Things First. Put Second Things First. These people exercise These people are crisis discipline, and they plan managers who are unable and execute according to to stay focused on high- priorities. They also “walk leverage tasks because of their talk” and spend their preoccupation with significant time in circumstances, their past, Quadrant II. or other people. They are caught up in the “thick of thin things” and are driven by the urgent. 14
  • 15. S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE EFFECTIVE PEOPLE INEFFECTIVE PEOPLE HABIT 4 Think Win-Win. Think Win-Lose or Lose- These people have an Win. These people have a abundance mentality and scarcity mentality and see the spirit of cooperation. life as a zero-sum game. They achieve effective They have ineffective communication and high communication skills and trust levels in their low trust levels in their Emotional Bank Accounts Emotional Bank Accounts with others, resulting in with others, result-ing in a rewarding relationships defensive mentality and and greater power to adversarial feelings. influence. 15
  • 16. S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE EFFECTIVE PEOPLE INEFFECTIVE PEOPLE HABIT 5 Seek First to Understand, Seek First to Be Understood Then to Be Understood. These people put forth their Through perceptive point of view based solely observation and empathic on their auto-biography and listening, these non- motives, without attempting judgmental people are to understand others first. intent on learning the They blindly prescribe needs, interests, and without first diagnosing the concerns of others. They problem. are then able to courageously state their own needs and wants. 16
  • 17. S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE EFFECTIVE PEOPLE INEFFECTIVE PEOPLE HABIT 6 Synergize. Compromise, Fight, or Flight Effective people know Ineffective people believe that the whole is greater the whole is less than the than the sum of the parts. sum of the parts. They try They value and benefit to “clone” other people in from differences in their own image. Differences others, which results in in others are looked upon as creative cooperation and threats. team-work. 17
  • 18. S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE EFFECTIVE PEOPLE INEFFECTIVE PEOPLE HABIT 7 Sharpen the Saw. Wear Out the Saw. Effective people are Ineffective people fall involved in self-renewal back, lose their interest, and self-improvement in and get disordered. They the physical, mental, lack a program of self- spiritual, and social- renewal and self- emotional areas, which improvement and enhance all areas off their eventually lose the cutting life and nurture the other edge they once had. six habits. 18
  • 21. S EVEN P RINCIPLES UPON W HICH THE S EVEN H ABITS A RE B ASED The Seven Habits center on timeless and universal principles of personal, interpersonal, managerial, and organizational effectiveness. Listed below are the seven principles upon which the Seven Habits are based-principles which are in our circle of influence. 21
  • 22. S EVEN P RINCIPLES UPON W HICH THE S EVEN H ABITS A RE B ASED 1. The principle of continuous learning, of self- reeducation - the discipline that drives us toward the values we believe in. Such constant learning is required in today’s world, in light of the fact that many of us can expect to work in up to five radically different fields before we retire. 2. The principle of service, of giving oneself to others, of helping to facilitate other people’s work. 22
  • 23. S EVEN P RINCIPLES UPON W HICH THE S EVEN H ABITS A RE B ASED 3. The principle of staying positive and optimistic, radiating positive energy - including avoiding the four emotional cancers (criticising complain- ing, comparing, and competing). 4. The principle of affirmation of others - treating people as proactive individuals who have great potential. 5. The principle of balance - the ability to identify our various roles and to spend appropriate amounts of time in, and focus on, all the impor- tant roles and dimensions of our life. Success in one area of our life cannot compensate for 23 neglect or failure in other
  • 24. S EVEN P RINCIPLES UPON W HICH THE S EVEN H ABITS A RE B ASED 6. The balance of spontaneity and serendipity - the ability to experience life with a sense of adventure, excitement, and fresh rediscovery, instead of trying to find a serious side to things that have no serious side. 7. The principle of consistent self-renewal and self- improvement in the four dimensions of one’s life: physical, mental, spiritual, and social- emotional. 24
  • 25. P YRAMID OF I NFLUENCE TEACHING RELATIONSHIP EXAMPLE 25
  • 26. E FFECTIVE H ABITS Knowledge (what to, why to) HABITS Skills Desire (how to) (want to) 26
  • 27. CHARACTER COMPETENCE  Integrity  Technical skills  Maturity  Qualifications  Abundance Mentality  Knowledge  Interdependency  Experience JUDGEMENT 27
  • 28. FOUR UNIQUE HUMAN ENDOWMENTS 1. Self-awareness 2. Conscience 3. Imagination 4. Willpower 28
  • 29. F OUR U NIQUE H UMAN E NDOWMENTS 1. Self-Awareness We begin to become self-aware and explore the programs we are living out. We come to realize that we stand apart from our pro-gramming and can even examine it. We also realize that between stimulus and response, we have the freedom to choose. This self-awareness then leads to the ability to look at other unique endowments in our secret life. 29
  • 30. F OUR U NIQUE H UMAN E NDOWMENTS 2. Conscience Our conscience is our internal sense of right and wrong, our “moral nature.” It is the “greater harmonizer” and “balance wheel” of all the principles that govern our behaviour. Our conscience gives us a sense of the degree to which our thoughts and actions are in harmony with our principles. 30
  • 31. F OUR U NIQUE H UMAN E NDOWMENTS 3. Power of Imagination We can visit the power of the mind to create or to imagine that which does not exist now. In that imagination lie our faith and our hope for the future. We look at what is possible, what we can envision. 31
  • 32. F OUR U NIQUE H UMAN E NDOWMENTS 4. Willpower or Independent Will Willpower refers to our determination, our resoluteness - our ability to act based solely on our self-awareness. We ask ourselves, “Am I really willing to to the distance on my mission statement?” “Am I willing to walk my talk?” “Am I really willing to put first things first in spite of external distractions and pressures?” “Am I going to live a life of total integrity?” 32
  • 33. B ASIC C HARACTERISTICS OF G OOD M ISSION S TATEMENTS Developing a mission statement is foundational to Habit 2, Begin with the End in Mind. It sets general guidelines for our life based on our values and our roles and goals. There are four basic characteristics of good mission statements, whether they be personal, family, or organizational mission statements. 33
  • 34. B ASIC C HARACTERISTICS OF G OOD M ISSION S TATEMENTS 1. A mission statement should be timeless and changeless. Because goals are not timeless, they should not be included. Mission state- ments should be based upon unchanging core principles that operate regardless of present realities or situations. This changeless core will enable us to live with changes inside other people and inside the environment. As our consciousness grows and we mature, we will gradually strengthen, deepen, and improve our mission statement. Nevertheless, we should always initially write our mission statement as if 34 will never it
  • 35. B ASIC C HARACTERISTICS OF G OOD M ISSION S TATEMENTS 2. A mission statement should deal with both ends and means. Ends have to do with what we are about. Means have to do with how we go about achieving those ends. Principles are what we implements to achieve those ends. Ends and means are inseparable. In truth, ends preexist in the means. “You’ll never achieve a worthy end through unworthy means.” 35
  • 36. B ASIC C HARACTERISTICS OF G OOD M ISSION S TATEMENTS 3. A mission statement should deal with all four of our basic needs: a. To live (our physical and economic needs) b. To love and to be loved (our cultural and social ends) c. To learn (our needs to grow, develop, be recognized, and be useful) d. To leave a legacy (our spiritual need for meaning, for feeling that life matters, that we add value and make a difference. 36
  • 37. B ASIC C HARACTERISTICS OF G OOD M ISSION S TATEMENTS 4. A mission statement should deal with all the significant roles of our life, such as a parent, teacher, manager, neighbour, and so forth. “Internalizing” our mission statement will also help us get a clear understanding of what is truly important. Goethe once said, “Things which matter most must never be at the mercy of things which matter least.” This means that we learn how to say no at appropriate times. Every time we say yes to something that is of little or no importance, we are saying no to something that is more important. Almost every day, most of us are caught in circum- stances where we should say no but don’t. We often 37 lack
  • 38. S IX L EVELS OF I NITIATIVE 6 Use own judgement, not necessary to report 5 Use own judgement, report routinely 4 Use own judgement, report immediately 3 Bring recommendations 2 Ask for instructions 1 Wait for instructions 38
  • 39. Urgent Not Urgent I II . Crisis . Preparation Important . Pressing problems . Prevention . Deadline-driven projects, . Values clarification meetings, preparations . Planning . Relationship building . True re-creation . Empowerment III IV Not Important . Interruptions, some . Trivia, busywork phone calls . Some phone calls . Some mail, some reports . Time wasters . Some meetings . “Escape” activities . Many proximate, . Irrelevant mail pressing matters . Excessive TV . Many popular activities 39
  • 40. P ERSONAL I MMUNE S YSTEM Time wasters Duplicity Live the Seven Habits Spend time Maintain reserve in Quadrant II capacity Interruptions Unkindness Be resilient Follow correct principles Empower and serve others Pressing Violated Control own life Communicate expectations problems Empathically Maintain high Emotional Bank Synergize with Account with self others using a Crises and others win-win approach Outside stress and pressures 40
  • 41. KEEP PROMISES APOLOGIZE UNDERSTAND OTHERS CLARIFY EXPECTATIONS TREAT OTHER LOYALITY TO THE KINDLY ABSENT E MOTIONAL B ANK A CCOUNT 41