The Hidden Value of Desktop Support Technicians

The Hidden Value of Desktop Support Technicians Nenita Rozzi, Marsh & McLennan Cos.

Quick facts about me ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Topic Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why not just Desktop Support? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What we can bring to the party ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What Else Can We Bring? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Where has our value been noticed? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Where has our value been noticed? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What we’ve achieved ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What we’ve built within IT ,[object Object],[object Object],[object Object],[object Object]

For you to do next ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Keep this in mind ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: HDI 2010 Practice & Salary Report

Keep this in mind ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Keep this in mind Collaborating with Desktop Support can’t be a bad thing, but there does need to be a balance.

Desktop Support Transformed What they thought we did…

Desktop Support Transformed What they learned we could do … ,[object Object],[object Object],[object Object],[object Object]

Now it’s your turn ,[object Object],[object Object],[object Object],[object Object],[object Object]

Thanks for attending! ,[object Object],[object Object],[object Object],[object Object]

The Hidden Value of Desktop Support Technicians

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The Hidden Value of Desktop Support Technicians

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