Monitor the performance of your Microsoft Lync VoIP environment with ServicePilot.

1. Monitor and Analyze your Microsoft Lync VoIP Environment
Infrastructure
End User Experience
Security & Event
Monitoring
Analysis
Management
• Availability & Performance for
PBXs, Gateways, Trunks & SBCs
• Network-Aware VoIP Monitoring
• UC Ecosystem Monitoring (Cisco,
Lync, Acme Packet and more)
• Call Quality per extension,
location and status
• Call details
• Advanced Search Engine
• Conference and video calls
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Easy-to-use
All-in-one
No hidden costs
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Unauthorized calls
Unusual calls destinations
After hours calls
Excessive duration calls
VoIP spam

2. Monitor and Analyze your Microsoft Lync VoIP Environment
Call Monitoring
• Global, by Zone and by IP Network
• Call Quality based on per-call QoS metrics
(MOS, Jitter, Latency, Packet Loss)
• Call Volumes
• Call Tracking with filtering, based on
• Extension
• Call quality
• IP address
• IP network zone
• Time/date
Front-End and Back-End Server
• User authentication and registration
(incoming and outgoing connections)
• Presence status and contact cards exchange
• Call activity
• IM and conferences
• Web conference and application sharing
Edge Server
• Connections active
• Connections refused due to server overload
• Incoming requests per second
• Messages in server
• Sends outstanding
• Average incoming message processing time
Mediation Server
• Inbound / Outbound Calls
• Current
• Active media bypass
• Established / attempted / rejected
Audio/Video Conferencing Server
• Number of users
• Number of trusted users
• Number of conferences
• Total MRAS requests
Additional Microsoft Lync roles
• Monitoring Server
• Archiving Server
• Director
Network & Infrastructure
• Routers, Switches, Firewalls, Load Balancers,
Wi-Fi Access Points
• Servers: Windows (WMI, Event Log), Linux,
HP, Solaris, AIX, iSeries
• Virtualization: VMware vCenter, VMware
ESX/ESXi, Microsoft Hyper-V
• Applications: DHCP, DNS, Web, TCP, Microsoft
Active Directory, Microsoft Exchange, IBM
Lotus Domino, BlackBerry
• Database: SQL, MySQL, Oracle SQL, Microsoft
SQL Server, PostgreSQL
• Upstream Integration: IP SLA, CBQoS
Features
• Geographical, Technical and Business Maps
• Data correlation from multiple sources
• Proactive alerts console with fault &
performance issues
• Root cause analysis with business impact
• Historical Charts, Capacity Planning, Ranking
Tables, Trend Analysis, SLA
• Customizable Dashboards
• On Demand and scheduled PDF Reports
• Automated provisioning
• Network Discovery: Layer 2 Topology
• Notifications: SNMP Traps, E-mail
• Integration with third party solutions
Windows-based applications and servers
• Microsoft SQL Server
• Exchange
• Active Directory
Third-party components
• Administration and Billing server
• Directory Services
• Session Border Controllers (Acme Packet)
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