The document discusses the implementation of e-governance projects in Karnataka, India, with a focus on the Human Resource Management System (HRMS) and online recruitment processes. It provides details on the objectives, system architecture, and utilization of HRMS for payroll generation and service record maintenance. It also examines the online application process used for government recruitments, potential issues like digital divide, and opinions of various stakeholders collected through surveys. Key findings include that HRMS has successfully streamlined administration but needs more employee training and interfaces. The online recruitment speeds up the process but many job aspirants lack awareness and digital literacy, particularly in rural areas.

1. UTILIZATION OF E-GOVERNANCE SERVICES: A CASE STUDY OF HRMS PROJECT IN KARNATAKA Vahini Rajeshwari R Asst Professors Dept of Electronic Media Bangalore University

5. On Going e-Gov Projects in Karnataka state BHOOMI KHAJANE Bangalore-1 KSWAN KIOSKS / Websites LPO/ e vahini Secretariat e- Governance AWATR HRMS III Position at the National level

6. Complexities of e-Governance. e-Governance Technology Management Resource Management Program Management Knowledge Management

7. 7 Steps in e Government Implementation Slow evolution, but not a revolution Concept understand 1 Vision 2 Plan 3 Capacity Building 4 Execute 5 Evaluate 6 Integrate 7

8. Critical factors for Success December 21, 2011 Assurance & Advisory Business Services TECHNOLOGY PROCESS PEOPLE All 3 Components Needed

10. Objectives of HRMS

11. System Architecture

12. Payroll generation in nutshell FINAL PAYBILL Enter Mode Of Payment Deductions & Recoveries Enter Insurance Details Allowances ECS/Cheque Submit to Khajane Generate Draft Pay-Bill Attendance Register Affect Increment Stagnation Increment Stoppage of Allowances & Deductions Approve Draft PayBill Error Verify Yes No Reject Yes Start Annexures Regenerate Paybill

13. Khajane Interface Sent to treasury Generate Pay bill in HRMS application Converted to XML Treasury verifies the received Pay bill data Make the payment for employees If approved If found wrong send the Message back to HRMS Using windows services

21. Data gathered from 60 respondents HRMS Table 1.1 Respondents Distribution Category South Karnataka North Karnataka Rural Urban Rural Urban Employees 13 12 12 13 Drawing Officers 2 2 2 2 System Administrators - 1 - 1

22. Table 1.2. Respondent’s responses on the infrastructure facilities under HRMS Category South Karnataka North Karnataka Rural Urban Rural Urban Yes No Yes No Yes No Yes No Employees 10 3 12 0 7 5 10 3 Drawing Officers 2 - 2 - 0 2 1 1

23. Table: 1.3. Respondents opinion on making SR online Category South Karnataka North Karnataka Rural Urban Rural Urban Yes No Don’t Know Yes No Don’t Know Yes No Don’t Know Yes No Don’t Know Employees 8 3 2 12 0 0 6 4 2 10 0 3 Drawing Officers 2 - 2 - 2 - - 2 - -

24. Online job notification process Table: 2.1 Sample distribution Category South Karnataka North Karnataka Rural Urban Rural Urban Job aspirants 15 15 15 15 System Administrators - 1 - 1

25. Table: 2.2 Digital literacy rate of respondents Reply South Karnataka North Karnataka Rural Urban Rural Urban Yes 10 12 5 6 No 5 3 10 9

26. Table: 2.3 Respondent’s opinion regarding online application filing. Reply South Karnataka North Karnataka Rural Urban Rural Urban Dependent 12 10 15 15 Non-dependent 3 5 0 0

27. Table 2.4 Response for the online application intimation Source of Information South Karnataka North Karnataka Rural Urban Rural Urban Friends/family members 8 3 11 5 TV/Radio/Newspaper 7 8 4 8 KPSC Website 0 4 0 2

28. Table 2.5 the hazards in online application filing Hazards South Karnataka North Karnataka Rural Urban Rural Urban Technical problems 12 4 15 8 Lack of information 6 6 6 6 Accessibility 4 0 5 0 No hazards 2 10 1 5

29. Table 2.6. The distance need to be travelled in filing online application Internet facility South Karnataka North Karnataka Rural Urban Rural Urban At home 0 4 0 2 < 5 KM 2 11 1 13 6-15 7 0 5 0 16-25 5 0 4 0 26 < 1 0 5 0

30. Table 2.7 Respondent’s opinion on continuation of online application process for recruitments Reply South Karnataka North Karnataka Rural Urban Rural Urban Yes 6 12 6 12 No 5 3 4 3 With modification 4 0 5 0