2. Check-in Services
Counter Check-in
• Check-in time is one hour prior to the scheduled departure
time of domestic flights and two hours prior to the scheduled
departure time of international flights. Check-in will be closed
a minimum of 60 minutes prior to the scheduled departure
time of international flights and a minimum of 45 minutes prior
to the scheduled departure time of domestic flights.
3. Check-in Services
• You must ensure that you are in possession of a
boarding pass and that you have dropped off your
baggage before the indicated check-in closing times. If
you are waiting in line and expecting that you will arrive
too late to check-in, please inform airlines staff about
your situation.
4. Check-in Services
OnlineCheck-In
• This service is available for all passengers who have a
ticketed reservation. The online check-in process starts
24 hours before the flight departure time and ends 90
minutes prior to flight departure time.
5. Check-in Services
Self Check-in
• It is an check-in application which provides
our passenger’s getting their boarding
passes through KIOSK machines...
• By using the “Self Check-in”process; our
passengers
• Are not only going to be able to make their
seat selection and complete the check-in
process for themselves, but for passengers
in the same reservation record.
6. Check-in Services
• Without baggage are going to be able to make their
“Return Check-in” if they have a return flight with in the
same day.
• With or without baggage are going to be able to make
“Through Check-in” up to their last destination.
• With electronic ticket and with “Online check-in” are
going to have an opportunity to get their boarding passes
from the Self Check-in devices and proceed directly to
the boarding gate as well as changing their previous seat
selections.
7. Check-in Services
• Without baggage, can proceed directly to the boarding
gate after completing the check-in process.
• With baggage, can go to a dedicated baggage drop,
where the baggage will be tagged by a customer service
agent and sent to the aircraft.
8. Unattended Child
Passengers
Whocan travel unattended?
• Child passengers who
have celebrated their
seventh birthday on or
before the day of travel, but
haven't yet celebrated their
eleventh birthdays, who are
permitted by their parents
or legal guardians to travel
unattended.
9. Unattended Child
Passengers
Beforethe Flight;
• In order for the children to travel unattended, all
reservations of every flight have to be approved.
• Parents or legal guardians must bring the children to
check-in at least two hours before takeoff.
• Unattended traveling of children is subject to the
permission of the parents or legal guardians of the
children traveling unattended and an “Authorization
Form” is filled out and signed by the parents or legal
guardians of such children.
10. Unattended Child
Passengers
• Authorized personnel will attend to children that travel
unattended through the procedures of passing through
security controls, passenger waiting areas and boarding
gates until the child boards on the aircraft.
• Unattended child passengers are boarded on the plane
by authorized personnel and handed over to the pursers.
11. Unattended Child
Passengers
During the flight
• The seat numbers of
unattended child passengers
are chosen from seats that are
near the cabin crew. As a
result, they can travel under the
supervision of the cabin crew
during the flight.
12. Unattended Child
Passengers
At arrival
• Unattended child passengers are delivered by the purser
to the officers awaiting the flight on the arrival stations in
exchange for a signed "Authorization Form".
• Authorized personnel are in charge of conducting all
transactions in the arrival station such as passport
controls, customs and baggage delivery.
• Unattended child passengers are delivered to the
persons stated on the "Authorization Forms" in exchange
for their signatures, after the stated names-surnames of
the persons taking delivery of the children are checked. .
13. Expectant Mothers
• Pregnant women can fly up to the 28th week of
their pregnancy without a doctor's report.
• Pregnant women expecting one baby can fly with
a doctor's report that states that they are fit to fly
by air carriage between 28-36 weeks. After that,
they are no longer fit to fly even with medical
clearance.
• Pregnant women expecting twins or more can fly
with a doctor's report that states that they are fit to
fly by air carriage between 28-32weeks. After that,
they are no longer fit to fly even with medical
clearance.
14. Expectant Mothers
• Medical clearance must be
dated maximum 7 days
prior to the flight.
• The doctor’s name and
surname, diploma number
and signature must be
shown clearly on the
medical clearance.
15. Passengers With
Disability
Our ill passengers
• Ill passengers that have obtained a report from the
"There is no obstacle to travel on an aircraft" from the
airport physician or other physician that are treating them
are permitted to travel on board Turkish Airlines flights.
• This report compiled not later than ten days prior to the
flight must be written in both Turkish and English
languages.
• Passengers in need of care during the flights may only
fly accompanied by their attendants.
16. Passengers With
Disability
Our VisuallyImpairedand Hearing ImpairedPassengers
• No medical reports are requested from visually impaired and
hearing impaired passengers and they may travel
unaccompanied. However, passenger with both visual and
hearing impairments must travel attended.
• Guide dogs are accepted into the cabin free of charge after
their reservations are made. Dogs attending passengers with
their disabilities are allowed into the cabin without being
placed in a cage. The dogs must be clean, muzzled and they
must sit in front of passenger and or under neat the seat. The
guide dogs accepted on board must have a valid health
certificate, identification, vaccination documentation and other
documentation required by the laws of the country that is
traveled to.
17. Passengers With
Disability
Our passengerswith Limited Movement Ability:
• No reports are requested from passengers with disabilities,
however, passengers with disabilities that cannot use the
lavatories unattended or those with disabilities that prevent them
to exit the aircraft by themselves if needed are not allowed to
board the aircraft unattended unless they claim self sufficiency.
• Reservations must be made at least 24 hours prior to the flights
for patient bed requests. You may obtain information for flights
departing in less than 24 hours from our reservation units.
• A separate check-in counter is found in the Ataturk Airport for our
disabled passengers. Disabled passengers are given priority in
other airports.
18. Passengers With
Disability
WhoIsn’t Allowedto Boardthe Aircraft?
• Passengers who need to use electrical or pressurized
equipment during the flight (Except for oxygen tubes and
portable respiratory equipment supplied by Turkish
Airlines). However passengers may bring their own
portable oxygen concentrators, CPAP machines etc as
long as the device is FAA approved and passengers are
responsible to have enough battery for the duration of
the flight.
19. Passengers With
Disability
• Passengers who have had asthma attacks before the
plane's doors have been closed,
• Newborn infants who have been born within the last 48
hours,
• Passengers with contagious diseases during the
communicable term of their disease are not allowed to
board the aircraft under any circumstances.
20. Attended Infant and
Child Passengers
Who can travel attended?
Child passengers who have
celebrated their second birthday, but
have not celebrated their seventh
birthday and have been given
permission by their parents or other
person authorized by their parents
may travel under the supervision of
an accompanying cabin crew
appointed for the flight.
21. Attended Infant and
Child Passengers
Beforethe flight
• Reservations of attended child passengers must be
made at least 48 hours before the flight.
• The language spoken by the attended child must be
specified in the application.
• All costs related to the accompanying cabin crew are to
be borne by the passenger.
22. Attended Infant and
Child Passengers
• An attended child carriage document is mutually filled
out and signed.
• The parents/parent's representative of the attended child
passenger has to wait in the airport until the airplane
takes off.
• Attended child passengers must absolutely be assigned
a seat.
23. Attended Infant and
Child Passengers
At arrival
• Attended child passengers may only be delivered to
and taken delivery of by the children's parents or
parents' authorized representatives.
• In the event that the person delivering the attended
child to the airport is not the child's parent or the
child's parent's legal representative, the persons
authorized by the parents of their legal
representatives must submit a notarized
Authorization document
24. Pets
• Cats and dogs that have a valid health and vaccination
certificate/entry permission for the country of destination
can be carried in the cabin in a private cage. Pets not
mentioned above and dogs such as the American pitbull
terrier, American Staffordshire terrier, bull terrier,
Staffordshire bull terrier, Japanese tosa, Dogo Argentino,
Doberman and Rottweiller will not be transported as a
pet.
25. Pets
Procedures
• There are restrictions on the quantity and species of pets
on our flights. For these reasons, a reservation is
required for the carriage of such pets in the cabin.
• The carriage of pets is regulated by each state’s laws
related to the transportation of pets. Some states may
not permit the transportation of pets. Please contact your
Reservations or local Ticket Sales Office for detailed
information.
• Charges apply for the carriage of pets. The fare is
calculated by weighing pets with its kennel which is
based on the weight concept.
• The fare calculation for pets to USA, Canada and Brasil
flights the piece concept applies.
26. Pets
• These pets are accepted in special pet carriers sized
45x35x23 cm, and passengers are expected to provide the
carriers themselves
• If the pet will be carried in the cabin, the total weight of the pet
and the carrier shall not exceed 6 kg.
• If the total weight of the pet and the carrier exceed 6kg., the
pet will be carried in the cargo compartment.
• There must be a tag on the pet carrier identifying both the
passenger and the pet.
27. • The pet must be healthy,
harmless, clean and odorless. If
any suspicious condition is
observed (uneasiness,
aggressiveness, disease etc),
the pet may not be accepted on
the flight.
• The health certificate,
vaccination certificate and
identification card of the pet
must be present during the
check-in process and shall be
provided to check-in staff when
asked.
Pets
28. Pets
• Dogs assisting blind and deaf passengers can be
carried free of charge in the cabin without any pet
carrier. Some states may not permit the
transportation of pets. Please contact your
Reservation or local Ticket Sales Office for detailed
information.
• Two pets of the same kind (two dogs or two cats)
may be housed in the same kennel as long as they
are accustomed to one another and the total weight
of the kennel does not exceed 6kg.
29. Pets
• A maximum of 3 live animals having the same mothers
and are aged up to 6 months old may be carried in the
same cage.
• The total number of household pets that can be carried
in the cargo compartments are determined according to
the restrictions related to the type of aircraft.
• Female animals must not be pregnant.