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Hitchhikers Guide to Web Marketing Lessons and Perspectives From My Years On The Road
The "danger" of hitchhiking resides in having your eyes opened - in discovering the world as it really is.
1999 2003 2006
Three Guiding Principles of Web Marketing
Your Comprehensive Marketing Strategy Matters
Marketing Strategy
If your Marketing Strategy is flawed or non-existent, your Web Marketing strategy will also be flawed or non-existent.
A Closer Look at the  Web
1,596,270,108
400,000,000 260,000,000,000 per day
28,000,000 per day
1,000,000,000 per day
Google : 10.936 billionYahoo : 2.445 billionMicrosoft : 1.582 billionAsk : 286 millionAOL : 149 million
6.8% urls accessed by businesses – to Facebook 10 % business internet bandwidth  - YouTube Network Box 
It’s worth getting your web marketing right.
Web Marketing is NOT about…. Design
My website needs to be prettier.  Arghhh
Logo Tagline here This is where your copy goes.   Interesting picture This is where your menu system goes Promotional Stuff or Links
Web Marketing IS about…. CONTENT
Vellorem, arcuporta parturient scelerisque, elit. Placerat nisi tortoregestas. Pulvinar et? Nunc in enimelitnatoque ac facilisis, velitpulvinarmontescursus, et musurna nisi ac turpis, pidaugueelementumcursus? Non. Dignissimfacilisisloremtristique et, non, pidurna a sit, augue in vel? Duisplaceratutodiocrasnatoqueelit. Platea, arcu nisi ac magnis, nuncarcuodioenim, velitvutpulvinarhac? Proin in, proinultrices! Urnaduishac. Lectus, diamarcuultricesscelerisque a dapibus ac facilisis? Risusturpisturpistincidunt magna nisi! Pellentesque cum sit cras? Integer, scelerisquepidurnapellentesqueodioametaliquetelementum? Pulvinarametrisus, sit vel non velloremquis, integer ac mattishacmagnisametporttitorpulvinar. Magnisnunc, disnatoquelorem, massa ac turpis a, montesnatoque ac! Ultricesmus, euetiam magna? Parturient ridiculusscelerisqueultriciesveltortor. Penatibus, dapibusnuncsedturpismattisnatoquealiquetaugueurnadictumstnecsedauguelectus ac vel integer? Dignissimdiamporttitorturpisnuncut! Auguephasellus et dolor estnec! Tortor, odio! Lundiummagnisporta. Tempor! Tinciduntmaurisdictumsturnadis mid? Pellentesque! Adipiscingmassasedurnaametamet! Tristique nisi? ?  PrettyPleasingPerfect.com
Guiding Principles Review Get your Marketing Strategy right… you’ll get your web marketing right.  The Web is a marketing medium that is huge… and growing. So do it right.  Web is not a Design medium… it’s a content medium.
A Feel For The Road
“The real voyage of discovery consists not in seeking new landscapes but in having new eyes.”  Marcel Proust
Prospect Attention >> Permission >> Influence >> Intimacy
Prospect Attention >> Permission >> Influence >> Intimacy Website CONTENT
Prospect Attention >> Permission >> Influence >> Intimacy Website CONTENT
Prospect Attention >> Permission >> Influence >> Intimacy ENGINEERED Touchpoints
Prospect Attention >> Permission >> Influence >> Intimacy ENGINEERED Touchpoints Directories Search Engines SEO Code Keywords
Prospect Attention >> Permission >> Influence >> Intimacy ENGINEERED PAID Touchpoints Website CONTENT
Prospect Attention >> Permission >> Influence >> Intimacy PAID Touchpoints Website CONTENT Sponsorships
PAID ENGINEERED
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED Touchpoints Website CONTENT
“Yay! We’ve got our web marketing looked after.”
Prospect 2010 Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED Touchpoints Website CONTENT
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Website CONTENT Authority Sites
“You have to read this!”
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Website CONTENT
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED Touchpoints Website CONTENT Fill the gaps
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints You Must Become A MEDIA COMPANY
MEDIA COMPANIES DELIVER CONTENT
TV?
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints MEDIA COMPANY
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement  CONTENT Programmed Informational Educational CONTENT Static Marketing CONTENT
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Static Marketing CONTENT
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Programmed Informational Educational CONTENT
Programmed Content Blog Podcast V-Log ( Video) Articles  Livecast Screencasts Newsletters White papers Case studies Educational Series Webinars Teleseminars
Blogs Webinars Video Case Studies
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Programmed Informational Educational CONTENT PROBLEM PREDICAMENT PAIN NEED DESIRE Help Them Fix It
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Programmed Informational Educational CONTENT
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Programmed Informational Educational CONTENT Static Marketing CONTENT
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Programmed Informational Educational CONTENT Static Marketing CONTENT
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement  CONTENT Social Media
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement  CONTENT Social media is the production, consumption and exchange of information through online social interactions and platforms.
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement  CONTENT
The Numbers 400 Million 75 Million 60 Million
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement  CONTENT Social validation, or social proofing, is a psychological phenomenon that occurs in ambiguous situations when people do not have enough information to make opinions independently, and instead look for external clues like popularity & trust.
Social Media is Important Interactive Engagement  CONTENT Disclaimer: Homer Simpson is NOT a rocket scientist!
The Letterman Law of Engagement
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement  CONTENT Programmed Informational Educational CONTENT Static Marketing CONTENT
PAID ENGINEERED EARNED Touchpoints Touchpoints Prospect Attention >> Permission >> Influence >> Intimacy Interactive Engagement  CONTENT Programmed Informational Educational CONTENT Static Marketing CONTENT
Lessons Learned Along The Way
Lesson #1 Your static marketing content site is NOT a desired destination. Don’t assume it. Unless there is something compelling, valuable, educational, informational or interactive to direct them to, prospects won’t return.
Lesson #2 You can’t possibly embrace every web marketing  opportunity, so the best ones to take are the ones  that best accomplish the strategic results you need. Get your strategy right.
Lesson #3 Some areas of this crazy internet thing demand expert help and assistance.  Don’t try to do it alone.
Lesson #4 Don’t assume that you have to offload all of your web marketing. There are significant areas you should hold, and tightly.
Lesson #5 What worked last year will not always work this year. Don’t rest on your laurels.  Keep evolving and growing.
Lesson #6 Quit selling and pitching. Start educating, engaging and listening. That’s on your FaceBook, Twitter and LinkedIn accounts too.
Lesson #7 Get real. Be human. The nameless, faceless “corp” does not serve you well. You are not your building or your rack. You and your people need to be the stars!
Unexpected Discoveries & Serendipitous Delights
Content is an  Enduring  Marketing Asset
People, even business people, love to do business with those they know, like and trust!
The opportunity is immense. The possibilities keep coming.
What Now? Try not.  Do or do not.  There is no try.  ~Yoda
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED Touchpoints Static Marketing CONTENT Make sure this is working.
Adopt your new marketing agenda…  Become A MEDIA COMPANY
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement  CONTENT Programmed Informational Educational CONTENT Add ONLY  1 of Each
Interactive Engagement  CONTENT 2-3 times per week Programmed Informational Educational CONTENT Once a  Month
Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement  CONTENT Programmed Informational Educational CONTENT Static Marketing CONTENT
"Hitchhiking is as much waiting as it is moving, but each is important. The waiting taught me about myself, and the moving taught me about the world. I am nothing without both.  --Morgan Salman"
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Hitchhikers Guide To Web Marketing

  • 1. Hitchhikers Guide to Web Marketing Lessons and Perspectives From My Years On The Road
  • 2. The "danger" of hitchhiking resides in having your eyes opened - in discovering the world as it really is.
  • 4.
  • 5. Three Guiding Principles of Web Marketing
  • 6. Your Comprehensive Marketing Strategy Matters
  • 7.
  • 9. If your Marketing Strategy is flawed or non-existent, your Web Marketing strategy will also be flawed or non-existent.
  • 10. A Closer Look at the Web
  • 11.
  • 12.
  • 13.
  • 18. Google : 10.936 billionYahoo : 2.445 billionMicrosoft : 1.582 billionAsk : 286 millionAOL : 149 million
  • 19. 6.8% urls accessed by businesses – to Facebook 10 % business internet bandwidth - YouTube Network Box 
  • 20. It’s worth getting your web marketing right.
  • 21. Web Marketing is NOT about…. Design
  • 22. My website needs to be prettier. Arghhh
  • 23. Logo Tagline here This is where your copy goes. Interesting picture This is where your menu system goes Promotional Stuff or Links
  • 24. Web Marketing IS about…. CONTENT
  • 25. Vellorem, arcuporta parturient scelerisque, elit. Placerat nisi tortoregestas. Pulvinar et? Nunc in enimelitnatoque ac facilisis, velitpulvinarmontescursus, et musurna nisi ac turpis, pidaugueelementumcursus? Non. Dignissimfacilisisloremtristique et, non, pidurna a sit, augue in vel? Duisplaceratutodiocrasnatoqueelit. Platea, arcu nisi ac magnis, nuncarcuodioenim, velitvutpulvinarhac? Proin in, proinultrices! Urnaduishac. Lectus, diamarcuultricesscelerisque a dapibus ac facilisis? Risusturpisturpistincidunt magna nisi! Pellentesque cum sit cras? Integer, scelerisquepidurnapellentesqueodioametaliquetelementum? Pulvinarametrisus, sit vel non velloremquis, integer ac mattishacmagnisametporttitorpulvinar. Magnisnunc, disnatoquelorem, massa ac turpis a, montesnatoque ac! Ultricesmus, euetiam magna? Parturient ridiculusscelerisqueultriciesveltortor. Penatibus, dapibusnuncsedturpismattisnatoquealiquetaugueurnadictumstnecsedauguelectus ac vel integer? Dignissimdiamporttitorturpisnuncut! Auguephasellus et dolor estnec! Tortor, odio! Lundiummagnisporta. Tempor! Tinciduntmaurisdictumsturnadis mid? Pellentesque! Adipiscingmassasedurnaametamet! Tristique nisi? ? PrettyPleasingPerfect.com
  • 26.
  • 27. Guiding Principles Review Get your Marketing Strategy right… you’ll get your web marketing right. The Web is a marketing medium that is huge… and growing. So do it right. Web is not a Design medium… it’s a content medium.
  • 28. A Feel For The Road
  • 29. “The real voyage of discovery consists not in seeking new landscapes but in having new eyes.” Marcel Proust
  • 30.
  • 31. Prospect Attention >> Permission >> Influence >> Intimacy
  • 32. Prospect Attention >> Permission >> Influence >> Intimacy Website CONTENT
  • 33. Prospect Attention >> Permission >> Influence >> Intimacy Website CONTENT
  • 34. Prospect Attention >> Permission >> Influence >> Intimacy ENGINEERED Touchpoints
  • 35. Prospect Attention >> Permission >> Influence >> Intimacy ENGINEERED Touchpoints Directories Search Engines SEO Code Keywords
  • 36. Prospect Attention >> Permission >> Influence >> Intimacy ENGINEERED PAID Touchpoints Website CONTENT
  • 37. Prospect Attention >> Permission >> Influence >> Intimacy PAID Touchpoints Website CONTENT Sponsorships
  • 39. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED Touchpoints Website CONTENT
  • 40. “Yay! We’ve got our web marketing looked after.”
  • 41. Prospect 2010 Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED Touchpoints Website CONTENT
  • 42. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Website CONTENT Authority Sites
  • 43. “You have to read this!”
  • 44. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Website CONTENT
  • 45. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED Touchpoints Website CONTENT Fill the gaps
  • 46.
  • 47. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints You Must Become A MEDIA COMPANY
  • 48.
  • 49.
  • 51.
  • 52.
  • 53. TV?
  • 54. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints MEDIA COMPANY
  • 55. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement CONTENT Programmed Informational Educational CONTENT Static Marketing CONTENT
  • 56. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Static Marketing CONTENT
  • 57. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Programmed Informational Educational CONTENT
  • 58. Programmed Content Blog Podcast V-Log ( Video) Articles Livecast Screencasts Newsletters White papers Case studies Educational Series Webinars Teleseminars
  • 59.
  • 60. Blogs Webinars Video Case Studies
  • 61. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Programmed Informational Educational CONTENT PROBLEM PREDICAMENT PAIN NEED DESIRE Help Them Fix It
  • 62. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Programmed Informational Educational CONTENT
  • 63. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Programmed Informational Educational CONTENT Static Marketing CONTENT
  • 64. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Programmed Informational Educational CONTENT Static Marketing CONTENT
  • 65. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement CONTENT Social Media
  • 66. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement CONTENT Social media is the production, consumption and exchange of information through online social interactions and platforms.
  • 67. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement CONTENT
  • 68. The Numbers 400 Million 75 Million 60 Million
  • 69.
  • 70. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement CONTENT Social validation, or social proofing, is a psychological phenomenon that occurs in ambiguous situations when people do not have enough information to make opinions independently, and instead look for external clues like popularity & trust.
  • 71. Social Media is Important Interactive Engagement CONTENT Disclaimer: Homer Simpson is NOT a rocket scientist!
  • 72.
  • 73.
  • 74.
  • 75.
  • 76. The Letterman Law of Engagement
  • 77. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement CONTENT Programmed Informational Educational CONTENT Static Marketing CONTENT
  • 78. PAID ENGINEERED EARNED Touchpoints Touchpoints Prospect Attention >> Permission >> Influence >> Intimacy Interactive Engagement CONTENT Programmed Informational Educational CONTENT Static Marketing CONTENT
  • 79.
  • 81. Lesson #1 Your static marketing content site is NOT a desired destination. Don’t assume it. Unless there is something compelling, valuable, educational, informational or interactive to direct them to, prospects won’t return.
  • 82. Lesson #2 You can’t possibly embrace every web marketing opportunity, so the best ones to take are the ones that best accomplish the strategic results you need. Get your strategy right.
  • 83. Lesson #3 Some areas of this crazy internet thing demand expert help and assistance. Don’t try to do it alone.
  • 84. Lesson #4 Don’t assume that you have to offload all of your web marketing. There are significant areas you should hold, and tightly.
  • 85. Lesson #5 What worked last year will not always work this year. Don’t rest on your laurels. Keep evolving and growing.
  • 86. Lesson #6 Quit selling and pitching. Start educating, engaging and listening. That’s on your FaceBook, Twitter and LinkedIn accounts too.
  • 87. Lesson #7 Get real. Be human. The nameless, faceless “corp” does not serve you well. You are not your building or your rack. You and your people need to be the stars!
  • 88. Unexpected Discoveries & Serendipitous Delights
  • 89. Content is an Enduring Marketing Asset
  • 90. People, even business people, love to do business with those they know, like and trust!
  • 91. The opportunity is immense. The possibilities keep coming.
  • 92. What Now? Try not.  Do or do not.  There is no try.  ~Yoda
  • 93. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED Touchpoints Static Marketing CONTENT Make sure this is working.
  • 94. Adopt your new marketing agenda… Become A MEDIA COMPANY
  • 95. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement CONTENT Programmed Informational Educational CONTENT Add ONLY 1 of Each
  • 96. Interactive Engagement CONTENT 2-3 times per week Programmed Informational Educational CONTENT Once a Month
  • 97. Prospect Attention >> Permission >> Influence >> Intimacy PAID ENGINEERED EARNED Touchpoints Touchpoints Interactive Engagement CONTENT Programmed Informational Educational CONTENT Static Marketing CONTENT
  • 98. "Hitchhiking is as much waiting as it is moving, but each is important. The waiting taught me about myself, and the moving taught me about the world. I am nothing without both. --Morgan Salman"
  • 99.

Notas do Editor

  1. Worldwide internet users
  2. Facebook users…. Page views per day
  3. Tweets per day
  4. You tube videos served each day
  5. Search quueries in Feb 2010
  6. Sadly, most are here. Thinking like it’s still 2009.
  7. Sadly, most are here.
  8. Sadly, most are here. Thinking like it’s still 2009.
  9. If you think about it, the celebrity slots on The Letterman Show are pretty formulaic: guest walks on; guest engages/yucks it up with Dave about broad human interest topics (life stories, current affairs, etc.); guest promotes his/her book, movie, TV show, event, shows a clip, etc.; guest leaves; rise, repeat, wash. This has been the script for decades, going all the way back to Jack Parr.If you want to get people to care about what you're selling, you have first to get them engaged by being informative and/or entertaining. In short, you need to get us interested in what you - a brand, an NGO, an individual - have to say beyond your domain. Such pathways to engagement include stories, humor, links to interesting information, ideas, questions and participating in other discussions (e.g. Follow Friday, etc.) Then, once you get us hooked, it's easier talk about what you want to sell us. We'll be more receptive.
  10. Critical: You can’t think in terms of technology or “sites” you have to think in terms of relationships and results.