1. Karen L. Scott
1234 Any Street (xxx) xxx-xxxx cell
Houston, TX 77777 xxxxxxxxxx@aol.com
http://www.linkedin.com/in/karenscott2011
Objective: To obtain position as Support Specialist/Systems Analyst for a non-profit
organization
Education: University of Houston-Downtown, Houston, TX
B.B.A., Computer Information Systems
Expected graduation: May 2011
Skills and Computer/Software Skills
Abilities: • Microsoft Office (Word, Excel, Access, PowerPoint), Internet Explorer
• SAP/Ariba/PeopleSoft/Remedy/ UNIX
Communication and Personal Skills
• Strong verbal, written, and interpersonal communication skills
• Excellent customer service skills, resulting in complimentary feedback
• Strong detailed analytical ability to assist clients in problem resolution
• Excellent ability to accurately assess work priorities and multi-task
Work ExxonMobil, Houston, TX 1977-Present
Experience:
Procurement Associate 2007- present
• Provide end user support for suppliers utilizing Ariba, resulting in suppliers’
increase in confidence using the system
• Coordinate conversion of more than 800 suppliers to web-based Ariba
system, resulting in over $180,000 yearly invoice processing savings
• Manage purchase order updates in SAP for purchase-to-pay process
Travel & Expense (T&E) Coordinator 2004-2007
• Managed team of eight employees and contractors
• Trained employees across country on new T&E reporting system
• Achieved significant savings for company by converting suppliers from
unreliable faxed purchase orders to more reliable emailed purchase orders
Systems Associate 1977-2004
• Managed internal client help desk, estimated 250 calls/month
• Developed procedures/manuals for help desk and training classes
• Led numerous training classes in customer service, accounting, SAP
• Worked extensively with information technology group on accounting
system upgrades, resulting in consistently positive results
• Managed COINSERV invoice retrieval systems on UNIX
Honors: Beta Gamma Sigma and Phi Kappa Phi (Academic Honor Societies)