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Witness session - Drs Seaman and Elliott

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Scottish Library & Information Council (SLIC), CILIP in Scotland (CILIPS)
Scottish Library & Information Council (SLIC), CILIP in Scotland (CILIPS)

Dr Claire Seamen - Social Media and Communities: Multi-Rational Approaches to Linking Public Services, Businesses and Families pp. 1- 18. Dr Ian Elliot - Social media & #PublicServices pp. 19 - 30.

TecnologiaNegócios
1 de 30
Social Media and Communities Multi-Rational Approaches to Linking Public Services, Businesses and Families Dr Claire Seaman
Social Media and Networks New technology and a very old concept!
What Are Networks ,[object Object],[object Object],[object Object],[object Object],[object Object]
Network Images
Before Facebook ………….
Before Facebook ………….
Mono-Rational and Multi-Rational Approaches to Networking ,[object Object],[object Object],[object Object],[object Object],[object Object]
How Does the Process Work? The Family Network
How Does the Process Work? The Business Network
How Does the Process Work? The Friendship Network
Multi-Rational Approaches
Longitudinal Network Development
What Does All This Mean? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tailored Networking Events ,[object Object],[object Object],[object Object],[object Object]
Public Services as Network Creators ,[object Object]
The Virtual High Street ,[object Object]
Where Does All of This Take Us? ,[object Object],[object Object],[object Object],[object Object]
The Future?
Social media & #PublicServices Dr Ian Elliott
Approaches to Public Service delivery ,[object Object],[object Object],[object Object]
The role of the… ,[object Object],[object Object],[object Object]
So how does this change the relationship? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Robert Couse-Baker www.flickr.com/photos/29233640@N07/2829173159
Citizen control Source: Odd_dog www.flickr.com/photos/mysight/5422502028 #saveourlibraries
The end of command-and-control Source: ssoosay www.flickr.com/photos/ssoosay/5742651464
Change is inevitable... ,[object Object],[object Object],[object Object],Source: dougcurran http://www.flickr.com/photos/dougcurran/3640245161
...but not easy ,[object Object]
Steps for change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],John P. Kotter Building the case Making it happen Making it stick
[object Object],[object Object]
[object Object],[object Object],How can we help?
Some useful sources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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