Business Training & Keynotes from Scott Brown. Scott's conversational style and principle based messages make him a highly sought after speaker across all industries.

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eed aeed a speaer that your audience will love or training that will
speaer that your audience will love or training that will
not only teach –teach – but entertain?
not only but entertain?
Scott’s Scott’sof Professional Development & Personal Growth
blend blend of Professional Development & Personal Growth
will leave your audience wanting more! more!
will leave your audience wanting
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Scott’s Signature Program
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Scott’s Signature Program
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Foundations of Service University (1/2 or full day workshop)
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Foundations of Service University (1/2 or full day workshop)
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This is the
definitive course for creating a culture of service in your business, department
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This is the
organization. Based on Scott’s book, a culture of service in yourCulture Of Service In
definitive course for creating “Who Cares? Creating A business, department
or
or organization. Based on Scott’s book, “Who Cares? Creating A Culture Of Servicenew
Your Business,” this is the perfect workshop for anyone who manages anyone - from In


Your Business,” this is the perfect workshop for anyone who manages anyone - from new
managers 
to seasoned veterans.

managers 
Packed with seasoned veterans.
to great
practical information this workshop provides the blueprint to
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Packed with deliver exceptional service. this workshop provides the blueprintinspiration to
consistently great practical Attendees will gain the insight and to
consistently deliver exceptional service. Attendees will gain the insight and inspiration to
transform their organizations!
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 
transform their organizations!
 
 
Explore the philosophies and practical applications of the following topics:
 
 
Explore the philosophies and practical applications of the following topics:
 
 
• Exceptional Service Doesn’t Happen Just Because You Want It To.
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• Exceptional Service Doesn’t Happen JustEmployees to Achieve To. Levels of
• Discover the Keys to Connect with Your Because You Want It New
• Discover the & TEAMWORK with Your Employees to Achieve New Levels of
Productivity Keys to Connect
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• Productivity“Good” People And Start Hiring The “Right” People.
Stop Hiring & TEAMWORK

 • Stop Hiring “Good” People And Start Hiring The “Right” People.
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• Emotionally Connect Your Employees With Your VISION.

• Emotionally Connect Your Employees WithOf Your Organizational Culture.
“Who Cares? CreatingVISION. Of Service In Your
• Make Achievement & Success A Vital Part Your A Culture

• Make Achievement & Success A Important?Of Your Organizational Culture. In Your
“Who Cares? Creating A Culture Of Service
• Are You Training What’s Really Vital Part
Business,”
Business,”
• Are You Training What’s Really Important?

• Setting & Achieving Powerful & Relevant GOALS & MORE.

• Setting & Achieving Powerful & Relevant GOALS & MORE.






Creating a Culture of Service In Your Business (2 hour presentation)
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Creating a Culture of Service In Your Business (2 hour presentation)
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

This management level presentation will provide managers and business owners with

This management level organization where everyone works and business owners with
insight into creating an presentation will provide managers together towards a common
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 
 
insight into creating an organization where everyone works together towards a common
Vision. An introduction to the ideas found in Scott’s book, “Who Cares? Creating A
 
Culture An introduction to the ideas Attendees will leave “Who Cares? Creating A
Vision. Of Service In Your Business.”found in Scott’s book, with simple, powerful action
 

Culture change the In Your Business.” Attendees will leave with simple, powerful action
Of Service way their organization or department. High-energy and entertaining

steps  
to
steps to change the always a favorite.
this presentation is way their organization or department. High-energy and entertaining
 
 
this presentation is always a favorite.
 
 
 
• Uncovering your Professional & Personal Vision

•  Uncovering your Professional & Personal Vision
 
• Keeping everyone accountable for delivering Exceptional Customer Service

•  Keeping everyone accountable for delivering Exceptional Customer Service
• Emotionally Connect Employees to your Goals & Corporate Purpose
 
 • Emotionally Connect Employees to your Goals & Corporate Purpose
• Your Customers are Satisfied? Find out why it doesn't matter and what You can do

 • Your Customers are Satisfied? Find out why it doesn't matter and what You can do
about it

about it


www.FoundationsofService.com 440.552.7870
www.FoundationsofService.com 440.552.7870

2. 




Why We Do What We Do your audience will love or training that will
eed a speaer that
(Available with a Business focus or Personal Growth focus) entertain?
not only teach – but
Scott’s blend of Professional Development & Personal Growth
will leave your audience wanting more!
Through personal anecdotes and practical strategies, attendees will unlock personal
strengths and gain greater insight into their own motivations and create more productive,

fulfilling relationships with others. This presentation is highlighted with fun, fast-paced

personality profile that your attendees will enjoy as much as they learn.
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

• Unlock Your Emotional Intelligence - What we can learn from the Amazing story

of 
Phineus Gage
• Discover how our Perceptions can Interfere or Enhance our relationships

• Enjoy a fun, fast-paced Personality Profile exercise to identify your Personal

Behavioral Style and reveal if it Helps or Hinders You in the Workplace
 
• Communicate with Co-workers for Maximum efficiency and buy-in
 
 
 
The Magic of
the Mouse: Bringing The Florida Theme Park
Experience To Your Customers
(Available
with a Business focus or Personal Growth focus)
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
Immerse yourself in the history, philosophies and operational strategies of the most
magical place on Earth. Discover what the world's favoriteCreating A Culture Of Service In Your
“Who Cares? theme park can teach you about
Business,”
personal and professional success. Entertaining, informative and packed with practical

ideas for business and life - the only thing better than this workshop is spending a day at

the park! 


Hiring Right - The Start of Something Good


• Know the type 
 of people needed to be the type of organization that you want to be
 
• As a manager you dictate the feel of the working environment

• Set your expectations or performance standards
 
Attitude over Aptitude
 
• Communication
 
Why people only hear what they want to hear
 
Motivating through Communicating
 
• Constructive Criticism / Coaching
• Inspire people to perform by meeting them at their level

www.FoundationsofService.com 440.552.7870


3. 




Frontline Service Pro that your audience will love or training that will
eed a speaer
(Intended for frontline employees across any industry. –An entertaining workshop with a
not only teach but entertain?
great “take-away” for attendees.) of Professional Development & Personal Growth
Scott’s blend
will leave your audience wanting more!
• 
Unlock the meaning in your work
• Personal accountability will take your far

• Your Success is an inside job
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• Your Attitude – it may not be as good as you think

• Dealing with Stress and the Angry Customer

• 
Effective Communication Strategies

Are Working Towards What’s Most Important to You?

Identifying Your Priorities

Stop Filling time with Low Return Time-Wasters. Identify the Activities,
•
Behaviors and Attitudes that Deliver the Greatest Impact on your Personal and
•  
Professional Success.
 
Analyze your Values and Skill-Sets to Map Your Course
 
•  

“We all have the same amount of hours in a day –
the only difference is how we use them.”

Harnessing The Power of Personal Focus

Identify Successful Habits to Drive You Forward Personally and Professionally

Discover the Six Strategies to Unlock The Power of Your Personal Focus
“Who Cares? Creating A Culture Of Service In Your
•
Create a Goals Checklist To Provide Clear, Identifiable Targets
Business,”
• 
Learn to Stay on Track
• 
• 


Managing Change

Whether it’s the economy, the market or business in general – For Your

Business To Prosper You Must Make A Commitment to Change
•  
Why Most Companies are Unable to Foster Change - and what You can do
 
about  
it.
• 
Establishing Urgency and Buy-In from Employees
Learn  
Seven Characteristics of Change
•  
Identify 
 the Importance of Leadership in Managing Change
•
•
 
“When we respond there is some thought behind our actions.
 When we react, we’re just making it up.”


www.FoundationsofService.com 440.552.7870

4. 




About Scott:
eed a speaer that your audience will love or training that will
not only teach – of experience in the amusement park
Twenty years but entertain?
Scott’s blend of Professionalhas given Scott a unique opportunity to
industry Development & Personal Growth
will leave study Customer Service, Management, Leadership
your audience wanting more!
and people in general in one of the most service-
 intensive industries in the world. Scott continues

his work in the entertainment industry by serving
 on the Educational Committee for the Int'l
Association of Amusement Parks and Attractions

and as the Educational Programming Chair for

Family Entertainment Centers. Scott's experiences

culminated in his first book, "Who Cares? Creating A

Culture Of Service In Your Business."

 Scott is also the founder of Foundations of Service;
a company dedicated to helping companies and
individuals reach their true potential through
  and Personal Growth.
Professional Development
 
Through Foundations of Service, Scott has had the
 
opportunity to work with and present workshops
 
and presentations to hundreds of businesses and
Contact Scott:
 organizations around the country. Using anecdotes
440.552.7870 and practical information, Scott's presentations
Scott@FoundationsofService.com always provide a unique, entertaining and

informative experience for attendees.


A Few of Scott’s Clients:
“Who Cares? Creating A Culture Of Service In Your
Cleveland Indians • International Association of Amusement Parks & Attractions
Business,”
International Association for the Entertainment & Leisure Industry

Ohio Travel Association • Ohio Association of Convention & Visitor Bureaus

Medina Co. (OH) CVB • Butler Co. (PA) CVB • Lake Erie Shores & Islands CVB
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Equity Trust Co. • Old Fort Banking Company • Standard Parking
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Magruder Hospital • Ashtabula Co. Medical Center • Lake/Geauga Area SHRM
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“I wanted to drop a quick note and tell you how much I enjoyed your class. You’ve made a very
on 
positive impact my management staff as I already see your words in their actions. WOW, is all I
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can really say!! Scott, I am a better person professionally and personally since attending your
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presentation. Thank you very much!”
-Senior Manager – Standard Parking at the Cleveland Clinic
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Visit www.FoundationsofService.com
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Or Call 440.552.7809 To Book Scott For Your Next Event or Training Program
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