Microsoft® Response Point™ is phone system software designed for small businesses with 1 to 50 employees. The intuitive management programs, voice-activated user interface, and rich feature set make Response Point easy to confi gure, manage, and use.

1. SP2 NEW Features
Fact Sheet
Phone system software for small business
SP2
Response Point button. Press the
About Microsoft Response Point blue “RP button,” and take advantage
of Response Point’s integrated voice
recognition (IVR) technology.
Microsoft Response Point is phone system software
® ™
Easy-to-follow configuration wizards.
designed for small businesses with 1 to 50 employees.
Walk through complex administrative
The intuitive management programs, voice-activated tasks one step at a time. Wizards help
guide you in configuring users, phones,
user interface, and rich feature set make Response Point
voice service, and performing device
easy to configure, manage, and use. D-Link, Syspine, firmware upgrades.
and Aastra offer complete systems that are bundled in Intercom. Make 2-way intercom
affordable starter packages. calls or send 1-way pages to individuals
or groups using the intercom system.
Microsoft Response Point 1.0 Service Pack 2 (SP2) Voice commands. Use voice-activated
commands to dial, transfer, and retrieve
introduces new-and-improved features that expand
calls. You can also ask for the company
your voice service options, empower the administrator directory or for free directory assistance.
to better manage the system, and enhance the phone Voice dialing. Use your voice, instead
system experience for everyday users and callers. of your phone keypad, to call contacts.
This hands-free solution eliminates the
The orange stamps in this guide highlight what’s
need to memorize and press numerous
new in SP2. key sequences.

2. Phone system software for small business
SP2
Management applications. Use the Customizable URLs in Digital service. Configure voice
Response Point Administrator (for the notification windows. Integrate with service with a digital service provider.
system administrator) to set up and 3rd-party applications to customize the Digital service is often referred to
monitor the entire phone system. Use links that appear inside incoming call as “T1,” “E1,” “PRI,” or “ISDN” by
the Response Point Assistant (for the notifications. some service providers and in
everyday user) to configure individual different regions.
Voicemail retrieval by phone or
preferences, click-to-call contacts, and
e-mail. Receive voice messages as Call history log. Monitor incoming
view call status.
recordings or as e-mail attachments. and outgoing call activity by filtering,
Automated Receptionist. Enable the sorting, and analyzing the data collected
Device firmware upgrades. Follow a
automated voice to answer and direct by a detailed call log.
three-step wizard to upgrade your
calls all of the time, when the office
Park music. Play an audio file callers
phones and analog gateways with the
is closed, or when your receptionist
latest firmware. will hear as they wait in park.
can’t take calls. You can customize the
Automatic phone discovery. Add Call-forwarding message. Turn
automated greetings, responses, and
phones to the office LAN, and Response on or off an announcement that notifies
prompts that callers will hear when
Point automatically discovers them, people when calls are forwarded.
they navigate the phone system. You
allowing you to start the configuration Bypass Receptionist. Directly
can record answers to questions that
process instantly. connect callers to specified extension
callers frequently ask the Automated
Parked-call transfer to voicemail. numbers, bypassing the receptionist or
Receptionist, such as “What are your
Forward a call to any voicemail box Automated Receptionist.
business hours?”
when someone wants to leave a voice External Access. Permit specified
Customizable after-hours
message for you or another Response
schedule. Schedule the Automated external phone numbers (such as
Point user. your mobile phone number) to access
Receptionist to handle calls after-
Call-forwarding rules. Tell Response Response Point remotely.
hours, on holidays, and during business
Point how to handle calls when you
closures. Multi-function gateway devices.
can’t. For example, you can forward calls
VoIP service. Configure Response Configure hybrid gateway devices that
to your mobile phone after 5 rings. have both FXO and FXS ports, or can be
Point with VoIP service, offered through
VoIP gateway device. Configure used for either analog or digital service.
VoIP service providers, so that your
VoIP service with an on-premise
business can send and receive calls over Contact import. Import batches of
gateway device that helps improve
the Internet using cost-saving VoIP business and personal contacts from
service quality.
technology. Microsoft Office Outlook, Windows
Call routing options. Choose how
Two-click backup and restore. Protect Address Book (Windows XP), or
incoming calls are answered. You can Windows Contacts (Windows Vista).
important phone system configurations,
have the Automated Receptionist,
voicemail files, and contacts using this Free directory assistance.
official receptionist, or multiple users
simple method. Voice-dial 1-800-CALL-411 to find
route calls when they come into your
VPN access. Enable VPN access so business phone numbers in the U.S.
business. and other information by saying
that people can use the phone system
Automatic parked-call return. “Call four one one.“
from remote networks.
Have callers waiting in park for 3 Improved DTMF detection.
Direct-dial numbers. Configure direct-
minutes automatically returned to the Change the channel that detects touch
dial VoIP or digital numbers so that you
person who originally handled the call. tones to reduce speech misrecognition,
can give customers multiple business
Click to Call. Use your mouse to call often caused by background noise and
numbers without the hassle and cost of
contacts from the Assistant. Double-click variable service requirements.
setting up new phone lines.
a name in the contact list, and Response Restricted access on phones.
Incoming call notifications. Enable
Point dials the number for you. Designate phones for internal use or for
popup windows that identify incoming
Call status. Check in-call and parked- calling emergency services only.
callers to appear on your computer
call status from the Assistant by viewing
screen.
status indicators.
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