General Services Brochure

2. Talon Financial Technologies, Inc. Responsive Solutions for Your Business Talon Financial Technologies, Inc. and its wholly owned subsidiaries excel in delivering and implementing Rapid Response Shareholder/Shareowner Communications services, Interactive Voice Response (IVR) and Web based solutions. Talon’s systems are customized in both appearance and functionality to meet the specific needs of the individual campaign. All systems deliver exceptional security and marketability to the audiences they reach, and are implemented efficiently and cost effectively regardless of the campaign at hand. Our experienced executives, managers, information architects and designers represent a leading resource for innovative and sophisticated communication solutions. We are fully qualified to deliver projects of any size or complexity at both the conceptual and tactical level. Our core business revolves around helping our clients develop and implement complex communications campaigns, as well as deliver solutions and services, quickly and efficiently. From initial concept to complete project delivery, Talon excels in developing, deploying, and managing; complete shareholder/shareowner campaign solutions. By leveraging our expertise, we are able to specifically tailor solutions and services with proven technologies to meet the unique needs of our clients.

4. The Artificial Intelligence Cleansing Engine (‘AICE’) with Telephone and Address Append Services AICE was created as a solution to the need many of our clients had due to the issues faced with poor integrity of data and subsequent low success rates for telephone matches. AICE not only cleanses and normalizes the data, but also performs data element level verification within each record to ensure accurate results. The engine is designed to identify the individual data elements, apply our code and then search both Talon’s proprietary databases and those of our strategic partners for possible matches. Once recognizing the specific data elements, the engine replaces them with complete and updated information while normalizing the record. When a new data element is found, the system adds this information to its memory and continues to learn and refine the cleansing process. In this way, our system is truly a self-taught Artificial Intelligence engine that can handle not only complex record layouts, but also understand the unique and individual data elements within the fields themselves. By utilizing the cleansed records and completing searches through our own proprietary databases and those of our partners, we are able to achieve telephone hit rates of up to 95% along with accuracy rates of up to 90%. Our strategic partners provide us with access to databases that are unparalleled in the industry. The information our systems may verify against includes, but is not limited to, Names (First, Last, and/or Middle), full and partial Addresses, Key Dates (DOB, DOD, etc.), Social Security Numbers, Death and/or Deceased Information and Estate Information. AICE provides our clients with the highest data quality and consistently delivers accuracy almost equal to deep search services without the exorbitant cost.

6. Call Center Web Broadridge Physical Mail PASSPORT The Proxy Administration Shareowner Service Portal (‘PASSPORT’) I DOC AICE DTCC Notice & Access Real Time Reporting IVR

9. Wilton A. Davila Senior Vice President Office: 212-812-1500 Ext. 109 Mobile: 718-744-4961 Sam Berrios Executive Vice President Office: 212-812-1500 ext 104 Mobile: 646-339-2709 Corporate Headquarters Talon Financial Technologies 32 Broadway, Suite 1414 New York, NY 10004 Office: 212-812-1500 Fax: 866-450-9769 www.talonfinancial.com Talon Financial Technologies Contact info