Customers Services (1)

CUSTOMER SERVICES Dewan Stores (Pvt) Ltd

PURPOSE:- The purpose of this training is to help all employees develop a customer focus and the skills to continuously make and retain customers.

Agenda:- ,[object Object],[object Object],[object Object],[object Object],[object Object]

A Customer:- A Customer is not just money in the cash register. They are human beings with feelings and deserves to be treated with respect.

Satisfying the customer Relies on answering ONE Question.

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All anyone really NEEDS is: INFORMATION, HELP & RESOURCES

Seven Practical Steps to Customer Problem Solving: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1. 2. 3. 4. 5. 6. 7.

An Example to stimulate your thinking: ,[object Object],[object Object]

How to express respect? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Develop few statements of Calming language that expresses respect:

ASK, and then LISTEN: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Repeat your understanding: ,[object Object],[object Object],[object Object]

Outlining Solutions: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Follow-through: ,[object Object],[object Object],[object Object],[object Object],[object Object]

REMEMBER the customer service essentials: It is not only transactions- it is building long-term relationships It is not only filling requests- it is also earning the opportunity for repeat business

Customer Service Facts: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customers judge your company by YOU! NOW It’s on you to decide, whether; “ Going the extra mile – or – Is a foot enough”

Customers Services (1)

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