2. National Goals
Final goal for 13/14:
RA: 630
MA: 538
RE: 439
Quality goals for 13/14:
• NPS Score > 50
• Response Rate > 65%
3. LCs Goals
RE for 13/14
LC Brno
50
LC České Budějovice
15
LC ČZU
80
LC Hradec Králové
16
LC Karviná
35
LC Olomouc
26
LC Ostrava
29
LC Plzeň
16
LC Praha
170
LC Zlín
15
4. National Strategies
National Behaviours:
We focus
We listen
Main GCDPo strategies:
• Issue based segmentation
• Approaching new markets
• Value proposition aligment
• Integrated Experiences (X + T)
• Increase EP Care Satisfaction
5. Q3
• CY2CY Cooperation based on issue segmentation.
• Concept of Reintegration & debriefing
• New Nastáž.cz
• Getting to know processes on LCs
• Understanding true GCDP value
• EDU about GCDP segmentation
• LC visits
6. Q4
• Follow-up of CY2CY Coop. After IC
• New promo materials (Promotion)
• Integration concept
• Simplyfying OGX processes
• LC visits
7. Q1
• Promotion
• Transtition of VPs
• Implementation of Integration system
• Newies EDU about issue based seg., NPS
• Tracking CY2CY Coop.
• Competitions
8. Q2
• Selection of EPs for Summer
• Matching with Partnership countries
• Preparation of EPs going abroad (OPS + Co-delivery)
• Preparation VPs on summer