1. Book Review for Strategic Networking Class Sarang Bhutada MBA Batch of 2010

2. Author Profiles 21 years in UBS Expert in change management Currently Partner at New Vine Media, LLC., Founding Partner of The Networlding Partner Alliance Steve Benton Executive Director of IT, UBS 17 years of experience in social media and social networking strategy consulting with firms such as Motorola, KPMG, Amex, UBS, Disney, SPSS Expert in Social Media Strategy and Executive Coaching Melissa Giovagnoli CEO, Networlding

3. Premise of the book Observations of communities in a workplace Exploring nexus between these communities and KM Experiences of the authors Focal Point

4. The Continuum of Knowledge Creating strong wisdom networks Create an environment conducive to wisdom sharing Use magnet topics to attract the experts Support ad-hoc groups, teams and communities that emerge around magnet topics Encourage boundary crossing and role breaking in pursuit of topics of interest Identify the experts who share their expertise consistently and effectively Let it be known that people who shine in groups achieve organizational stardom Provide a variety of implementation options to attract the best and brightest experts Create unconventional measures to evaluate and reward performance and track network’s impact

6. Flow of knowledge depends on people, not technology

7. Wisdom network should not be a formal, structured process

8. Wisdom is typically organic in nature

10. Accept reasonable failure

11. Foster a participatory climate

12. Establish a mentoring culture

13. Embrace Alliance mentality towards external groups

14. Recognize that knowledge generates superior RoI

15. Make knowledge sharing a competency

16. Filter peer review into performance review

17. Test-market a network

18. Be open to the unexpected expert

19. Use grapevine for more than gossip

21. It must be leader-driven

22. Add knowledge-sharing competency to evaluation

23. Little changes in the environment that will go a long way

24. Small supportive gestures, ensure they’re not intrusive though

25. Create hunger for knowledge – provocative articles, univ courses, etc.

26. Give time and space for ‘interest areas’

27. Hire people with inherent networking skills

28. Provide physical and virtual meeting places

29. Do not treat forums as separate from ‘real’ business

31. There must be a link to business goal

32. How to unearth compelling topics?

33. Allow the community to grow organically

34. Keep hands off, but ears on the community

35. Sift through ideas

36. Identify the experts

37. Get the buzz

38. Monitor the chatter in cyberspace

39. Talk directly to members of communities

42. Hierarchical

43. External

45. Accept boundary crossing in the shadowsThere could be philosophical opposition to boundary crossing. Business benefit would be ‘breakthrough solutions’

47. Determine which experts are good communicators and teachers

48. Which of these are active participants in communities

50. Ferreting out future leaders

53. Improves recruitment and retention

54. Builds the reservoir of organizational wisdomOn network stars:

56. Latch on to an existing project

57. Launch a short-lived task force

59. Producing new methods and approaches within functions

60. Acting as change catalysts

61. Offering additional resources

62. Solving problems while everyone else is stuck

63. Adopt flexible measures in performance evaluation

64. Self-measurement

66. Critique The step-by-step approach could work well for beginners, but this book is intended for senior management, who would invariably have an idea on the subject. The book would have been path-breaking 10 years ago, but looks overtly simplistic for current times.

67. Thank You