1. SGS ACADEMY TRANSFORMING PEOPLE
AND BUSINESSES
LEADERSHIP AND MANAGEMENT CENTRE -
TRANSFORMING PEOPLE AND BUSINESSES
2. NEW FOR 2012 – LEADERSHIP AND MANAGEMENT CENTRE
SGS recognise that excellent leaders and managers are at the heart of today’s economy. The continued diversification of the UK
Training Business enables SGS to offer a range of services which can be specifically tailored to you and your organisations needs.
The SGS Leadership and Management Centre is for individuals, teams and organisations wishing to further develop existing
managers and senior executives or develop talent to prepare people for new positions of leadership and management.
LEADERSHIP, MANAGEMENT AND TALENT DEVELOPMENT
We offer a range of bespoke in-house solutions as well as Topics can include negotiating and influencing, emotional
programmes accredited with the Institute of Leadership and intelligence, risk management, decision making, problem
Management at levels three, five and seven designed for solving and business continuity management as well as
first line supervisors, senior managers and executive leaders: people, performance, change, project and financial
management. These solutions equip you with the skills
• Executive Leadership Programme
you need to manage and lead prosperous high performing
• Senior Management Programme
teams and organisations.
• First Line Supervisors Programme
COACHING AND TEAM DEVELOPMENT
Our team include highly qualified and experienced coaches, mentors and Neuro Linguistic Practitioners licensed to deliver
psychometric instruments and 360 feedback realising potential, personal leadership styles, personality types and team
dynamics. These invaluable sessions, which can be offered on a 1-2-1 or group basis, help identify strengths and improve
areas for development, enable leaders and managers to adapt to situations, improving relationships, reducing conflicts and
improving individual, team and organisational performance, thereby contributing to the bottom line.
TRAIN THE TRAINER
We can support you to become leadership, management and talent development trainers and coaches, delivering your own
in-house programmes and gaining recognition in your sector.
PUBLIC COURSE
These courses are available on pre-determined dates and set
locations. The material delivered on these courses is generic, but
where appropriate examples will always be from both service and
manufacturing industries. One advantage of this type of learning is
gaining other organisations’ points of view.
IN-HOUSE COURSE
Running a course at your premises allows you to shape the
message and style of the presentation to suit the individual
culture of your organisation. It is often the most convenient
and the most cost-effective solution if you wish to train a
number of your staff, or when confidentiality is an issue.
2 UKTRAINING@SGS.COM • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS
3. FIRST LINE SUPERVISORS PROGRAMME 1 WEEK
TARGET AUDIENCE:
Delivered from a variety of locations
The First Line Supervisors Programme (FLSP) is designed for those operating at throughout the UK or can be delivered
team leader level who may be new to management. in-house at your offices
AIM:
This programme aims to develop skills in people and performance
management, problem solving, conflict management, grievance resolution,
presentation and interviewing skills, as well as chairing effective meetings and
working with budgets.
OUTCOMES:
By the end of this Programme, participants will be able to:
1. Develop and motivate teams, providing constructive feedback to maximise
performance and continuous improvement
2. Apply decision making techniques to identify and solve problems, resolving
conflicts and grievances
3. Conduct a risk assessment of the workplace, highlighting prevention and
control measures and complying with environmental and legal managerial
responsibilities
FLSP
4. Chair and participate in effective succinct meetings
5. Work with costs and budgets, monitoring variance and using
control mechanisms
6. Plan, manage and evaluate a project, setting key deliverables and milestones,
monitoring and promoting benefits
7 Conduct a succinct, timely briefing or presentation, using innovative
.
techniques to engage the audience
STRUCTURE:
This Programme comprises distance learning prior to a workshop delivered with
exercises, presentations and facilitated discussions, culminating in an action
plan to apply in the workplace.
ASSESSMENT AND ACCREDITATION:
Participants enrolled on the FLSP complete a work-based assignment of
2000 words, identifying and describing the nature, scope and impact of an
issue, analysing options, evaluating, selecting, implementing and reflecting
on the chosen solution. Participants use a learning log to reflect on their
communication, direction and leadership style, outlining the importance
of common sense, motivating, supporting and developing their team.
Completion of this Programme can result in a level 3 certificate in leadership
and management with the ILM.
FREEPHONE: 0800 900 094 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM 3
4. SENIOR MANAGEMENT PROGRAMME MODULE 1 - 3 DAYS
TARGET AUDIENCE:
EXECUTIVE LEADERSHIP SKILLS
The Senior Management Programme (SMP) is designed for those operating Delivered from a variety of locations
at middle to senior management level either as heads of departments or throughout the UK or can be delivered
business functions. in-house at your offices
AIM:
The SMP aims to develop change, finance and people management skills
as well as enhancing equality and diversity, critical thinking, creativity
and innovation.
OUTCOMES: MODULE 2 - 3 DAYS
By the end of this Programme, participants will be able to:
BUSINESS MANAGEMENT SKILLS
1. Assess and improve their own leadership capability, identifying strengths
Delivered from a variety of locations
and nurturing areas for improvement
throughout the UK or can be delivered
2. Develop and build teams to achieve organisational goals, coaching, in-house at your offices
mentoring and managing people to maximise their performance
3. Apply creativity and innovation to effectively manage change within
the organisation
SMP
4. Present a robust financial case with options to inform leadership decisions
5. Develop critical thinking skills, assessing and reflecting on the validity and
impact of information
STRUCTURE:
This interactive Programme is delivered over two lots of three days using a
mixture of workshops with exercises, presentations and facilitated discussions.
ASSESSMENT AND ACCREDITATION:
Those enrolled on the SMP complete a 5000 word written work-based
assignment, identifying, critically assessing and evaluating options for
improvement and innovation in their organisation. This includes a change
management plan together with a quotation. Additionally participants
engage in action learning and write a 3000 word work-based assignment
to analyse and reflect on their performance as a leader, developing an
action plan to improve their leadership and management capabilities
in the workplace.
Completion of this Programme can result in a level 5 diploma in
leadership and management accredited by the ILM.
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4 UKTRAINING@SGS.COM • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS
5. EXECUTIVE LEADERSHIP PROGRAMME 6 x 1 DAY
TARGET AUDIENCE:
DEVELOPING THE EXECUTIVE LEADER
The Executive Leadership Programme (ELP) is ideal for directors and
vice presidents with responsibility for setting the strategic direction
VISION, VALUES, STRATEGY AND
of the organisation.
STRATEGIC THINKING
AIM:
BUSINESS CONTINUITY, CORPORATE
The ELP aims to enhance strategic thinking, build commitment to corporate RISK, DECISION MAKING
vision and values, adapting leadership styles to lead in times of austerity and
significant change, making informed and prosperous decisions.
LEADING ORGANISATIONAL CHANGE
OUTCOMES:
CONFLICT MANAGEMENT,
By the end of this Programme, participants will be able to: NEGOTIATING AND INFLUENCING
1. Negotiate, influence and secure stakeholders buy in to corporate
vision and values FINANCE FOR NON-FINANCE DIRECTORS
2. Develop and implement a corporate strategy to achieve the
organisations goals Delivered from a variety of locations
throughout the UK or can be delivered
3. Lead the organisation through times of fluctuation and adversity,
in-house at your offices
applying effective leadership styles and using emotional intelligence
ELP
4. Secure budgets for the organisation, evaluating the viability, costs,
benefits and risks associated with capital projects
5. Employ effective business continuity strategies, making informed
judgements for major corporate decisions
STRUCTURE:
This flexible programme is made up of 6 one day master classes on visioning
and values, strategy and strategic thinking, politics, negotiating, influencing and
persuading, emotional intelligence, business continuity, corporate risk and
decision making. The workshops comprise of presentations, facilitated
discussions and exercises.
ASSESSMENT AND ACCREDITATION:
Participants enrolled on the ELP complete two 2,000 word reflective reviews;
one identifying the process and effectiveness of two major decisions reflecting
on their own practice employing appropriate decision making strategies. The
second reflective review is focussed on personal leadership and management
performance, analysing and reflecting on feedback, using this to identify
strengths and develop an action plan to address developmental areas.
Completion of this Programme can result in a level 7 certificate in executive
management accredited with the ILM.
Please see page 2 for a description of course formats
FREEPHONE: 0800 900 094 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM 5
6. 10 REASONS FOR CHOOSING SGS LEADERSHIP AND MANAGEMENT CENTRE
• BESPOKE – the SGS Leadership and Management solutions • DELIVERED BY THE INDUSTRY FOR THE INDUSTRY with
are specifically tailored to the unique needs of our clients, trainers, who are leaders and managers themselves highly
identified through a skilled and qualified in the clients business lines ensuring
• COMPLIMENTARY NEEDS ANALYSIS – triangulating and • CONTEXTUALISATION and relevance to the workplace enabling
understanding the key issues as well as the knowledge, skills, participants to easily embed their learning, tools and
attitudes and behaviours required, designing and delivering techniques making significant business
• INNOVATIVE leadership and management development • IMPACT realising GUARANTEED BENEFITS through improved
programmes using blended solutions including web portals, leadership and management skills as a result of this
e-learning, distance learning, immersive learning,
presentations, group exercises and action learning sets • COST EFFECTIVE initiative, saving the organisation
delivered at a approximately £3,000[1] per person in comparison with other
providers, plus
• CHOICE OF VENUES to suit our clients, delivered during
working hours to maintain a healthy • MATCH FUNDING of up to £1,000 from the government for
senior leaders of organisations based in the UK, which have
• WORK/LIFE BALANCE and equal opportunities for everyone the potential for high and fast growth, and which have up to
with no requirement for evening or weekend commitments, 249 employees.
CONTACT US NOW TO FIND OUT MORE!
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6 UKTRAINING@SGS.COM • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS
7. TO LEARN HOW SGS CAN HELP YOU EXCEED CUSTOMER EXPECTATIONS, VISIT:
WWW.TRAINING.UK.SGS.COM or contact
@ UKTRAINING@SGS.COM for more information
FREEPHONE: 0800 900 094 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM 7