Ritz-Carlton is one of the top luxury hotel chains in the world with 71 owned locations across 23 countries and over 32,000 well-trained employees. It is known for its high-quality customer service, earning customer satisfaction ratings of 99% and being the only company to win two Malcolm Baldrige National Quality Awards. The document discusses Ritz-Carlton's focus on training and developing employees to deliver excellent service through its total quality management system, ensuring quality standards are met across all locations.

2. EMPLOYEE TRAINING & DEVELOPMENT MR.NADEEM AKHTAR

3. INTRODUCTION

4. INTRODUCTION CONT’ ser.en.dip.i.ty(n) Ritz-Carlton was founded in 1898. The president and COO of Ritz-Carlton is Horst Schulze. The Vice President of HR is Leonardo inghilleri. The vice president of Quality is Patrick Mene. The General Manager( Washington D.C.) is James McBride. Ritz Carlton is one of the luxury hotel chains in the world. It has 71 owned locations and operating in 23 countries. It has 32,000 well trained employees base. It is the only company to win two Malcolm Baldrige National Quality Awards (1992 and 1999). In an independent survey, 99% of customer said that they are satisfied with the hotel service and 80% are extremely satisfied. The main competitors of Ritz-Carlton is Four seasons, Hong Kong, Shanghai Hotels, Resort Worldwide, Limited and Starwood.

5. What do you think about the core problems of the Gillette?

6. PROBLEMS !

8. Missing the support of all of this operating committee.

9. Increasing participation.

10. They didn't understood how work costs other areas.After TQM: One to one contract approach.

11. Q2: Do you agree that they should have the same quality system everywhere? Why and how? If not, then why and why not?

13. It eliminates the usual departmental barriers and selfish attitudes.

14. It helps the team achieve its objective with recognition of their empowerment because culture of environment demands significant changes from traditional leadership style.

15. Focused on customer satisfaction both internal and external.

16. It helps to increase the market share for Argentina, continuous improvement, open mindedness to change, and working as a team.

17. Getting full management support

18. Increasing participation

19. Execution of objectives with the sense of urgency

20. Sustaining momentum

21. Increase market share

23. CONCLUSION TQM leads them towards the alignment of their task by continuingly improving themselves through different quality programs and to motivate them to work as a whole.

24. Embrace change, embrace serendipity THANK YOU !!!!!!!