Presentation from Brett Hartman from KiwiRail @ SAP NZ BI SIG event in Auckland 11th April 2014

1. How Targeted BI Delivery
Keeps our Business On Track
NZ SAP Business Intelligence SIG
11th April 2014
BRETT HARTMAN, BUSINESS ANALYTICS MANAGER

2. Session Outline
Introduction to KiwiRail
What is KiwiRail’s Plan?
What does it mean for the Freight business?
How can we leverage BI to monitor performance?
How do you know you are measuring the right thing?
Some practical examples
Other insights
Questions

3. KiwiRail – an Introduction

4. “To deliver New Zealand a self-sustaining, appropriately
invested rail and ferry infrastructure business”
Underpinned by:
What is KiwiRail’s plan?
1. Growth in Freight Volume and Revenue Quality
2. Maintaining a Sustainable Connected Network
3. Investing in our People and Improving Safe, High Performance
4. Integrated Fleet Strategy
5. A Commercial Focus for Passenger
6. Driving Productivity Improvements
7. Challenging the Support Services Model

5. Strategic
Plan
Safety &
People
•Investing in
People
•Safe High
Performance
Passenger
•Greater
Commercial
Focus
Infrastructure
& Engineering
•Sustainable
Connected
Network
Corporate
•Challenge
Support
Services
Model
Interislander
•Integrated Fleet
Strategy
Freight
•Growth in
Volume
Revenue
•Productivity
Improvements
How does this work in practice?

6. Facts
Interesting facts about KiwiRail Freight:
 More than 30% of rail freight traffic is import-export
goods
 One milk train carries the load equivalent of 28 road
tankers
 If rail freight was transferred to road, it would add
approx one million more truck trips a year
 Auckland-Tauranga is the country's busiest rail freight
route. Forty% of the freight moving to and from Port
of Tauranga travels by rail.
 Ministry of Transport predicts rail freight traffic will
grow by 70% over the next 20 years
 Domestic freight moved from Auckland –
Christchurch
- 72% road, 18% rail, 10% shipping
Freight Facts

7. Growth
 Revenue
 Volumes
 Yield
Operational
Excellence
 On-time
Performance
 Reliability
Cost
Containment
 Labour
Management
 Fuel Savings
People
 Staff
Engagement
 Health &
Safety
Innovation
 Operational
Systems
 Targeted BI
Implementation
What are the Key Metrics for the
Freight business?

8. How can we leverage BI to monitor
performance?
Why did we need a BI Project?
Large amount of data from disparate source resulted in complex spread sheets
and reports being produced across the KiwiRail Freight business which meant:
• Results in reports that were not always trusted
• We often ended up with more than one version of the truth
• Decisions get made on gut instinct rather than reporting outputs
This translates into:
• Duplication of effort
• Too much time spent collecting data
• Not enough time analysing what it means

9. CTMS
Information
Delivery
Presentation
Amicus
Jade
CTMS
Jade
Data
Warehouse
• Slice & Dice
• Cubes
Capabilities
• Canned Reports
• Self-service
• Mobile BI
• Dashboards
• Data Visualisation
Train Opportunity
Customer
Labour
Train Opportunity
Customer
Labour etc
SAP
SAP
Activity Costing
User files
AMICUS
ODS -
Freight
What does our BI Roadmap look like?

10. Line of sight concept is important
How do you know you’re measuring
the right thing?
On-time
Performance
Train Plan
Loco Driver
Terminal
Operations
Infrastructure
Loco
Maintenance

12. Growth - Strategic

13. Growth - Tactical

14. Operational Excellence - Strategic

15. Operational Excellence - Tactical

16. Other Insights
Use Experts
• Strategy – Theta
• Business Objects
Training – Soltius
Collaborate
• Team work is crucial
• Many people across
the business have
been involved –
both business and
technical
Executive
Sponsorship is key
• Ensure benefits
are output driven
and aligned to
strategic plan
• BI Governance has
given strong
framework to
mitigate project risk

17. Questions?

18. We got the power to move you New Zealand
kiwirailfreight.co.nz