1. BPO Culture
By
Rakesh(26)
Nagesh(18)

2. What is BPO?
• BPO is the contracting of a specific business
task to a third-party service provider.
• This allows companies to focus on their core
business processes.
• BPO is implemented as a cost-saving measure
for tasks that a company requires.

3. BPO Categories
• It is often divided into two categories:
 Back Office Outsourcing which includes internal
business functions such as billing or purchasing.
 Front Office Outsourcing which includes
customer-related services such as marketing or
tech support.

4. Key Terms:
 Offshore Outsourcing is BPO that is contracted
outside a company's own country.
 Near shore Outsourcing is BPO that is contracted
to a company's neighboring country.
 Onshore Outsourcing is BPO that is contracted
with the company's own country

5. Work Culture
• The set of assumptions, beliefs, values and
norms that are shared by organization’s
members.

6. WORK CULTURE
• Energetic setting:
interiors are done in such a way that it
makes people fell nice & happy
• 24X7 work environment:
round clock working culture & people
works in day & night shifts

7. WORK CULTURE
• Perfect amalgamation:
blend of professionalism & friendliness
• Rejuvenation channels:
offers world class channels to distress &
motivate the employees

8. WORK CULTURE
• Outsourcing Excellence Awards program:
recognize the world’s best outsourcing
relationship
• Rich culture ties & exchange:
rubbing shoulders with people of different
educational professional backgrounds

9. WORK CULTURE
• Pep up the energy levels:
morale of the employees are kept high
through encouraging words

10. Infosys Profile
• Infosys Technologies was started in 1981
• The company designs and delivers technology
enabled business solutions.
• They offer technology consulting, application
services, custom software development,BPO
etc
• The company has a large global presence
in India, China, Australia, Poland, UK, Canada
and Japan

11. Infosys Culture
• Customer Delight
• Leadership by example
• Integrity and transparency
• Fairness
• Pursuit of excellence

12. Genpact Profile
• They began in 1997 as a business unit within
GE
• During the eight years that followed, they
earned the opportunity to manage a wide
range of processes from the simple to complex
• In January 2005, it became an independent
company
• In August 2007 Genpact was listed on
the NYSE

13. GENPACT Culture
• A Client-centric Culture
• Teamwork
• Continuous process improvement
• Giving back to the society

14. Wipro Profile
• It began from a small cooking manufacturing
in 1945 to leading provider of BPO services
• Services Provided to outsourcing companies in
North America, Central & Eastern Europe,
India, China & Latin America

15. Wipro Culture
• Develop leaders within organization
• Emphasizes on importance of team work
• Thirst for innovation
• Quality is an intrinsic element of the
culture at Wipro

16. Effects of Organizational Culture
• Organizational Performance
• Length of employment
• Person -Organization Fit

17. THANK YOU

18. • theviewspaper.net
• www.citehr.com
• www.genpact.com
• www.wipro.com
• www.infosys.com
• http://www.outsourcing-center.com