SlideShare uma empresa Scribd logo
1 de 19
A Digital Marketing Ecosystem for Pharmaceuticals Pharmaforce 2010 Princeton, NJ USA
Digital Marketing Digital World around us is rapidly changing: The way people seek information is changing Emerging Social interactions - interactive, collaborative, social model Online channels are expanding – mobile boom! Media formats, richness, and interactivity level is rapidly evolving Scattered Digital Marketing technology solutions across organization Different for each brand / product Different for each channel – eMail, Web, Mobile, Social, etc. Fragmented Digital Media Assets Inconsistency and low reuse Change is required to deliver a cohesive Digital Marketing Strategy Need for an integrated technology approach Engage consumers in a new and interesting ways of conversation with consistency 2 In 2010, for the first time, spending on online digital media crossed spending on print media
Digital Marketing Platform Digital Marketing Platform as a Shared Service Common infrastructure across the organization Shared resources and technology Benefits of a Digital Marketing Platform Significant reuse, synergies Multi channel & cross channel communication Consistency of communication Centralized metrics to improve insights, response times, messaging Significant cost savings from a shared service Enable more Self Service Increased ability to scale Easier to calculate ROI  3 It can be both a Shared Service and a Platform
A Digital Marketing Roadmap A Sample Roadmap for Maturity – it’s Complex!
Digital Marketing Business Requirements Digital Marketing strategy mapped to business objective. Media and Channel agnostic strategy  Reach customers through variety of touch points Listen to what they are asking for? Engage them by responding with right, interactive, channel appropriate content Convert them & build the needed trust  Retain them by continuous engagement to ultimately build loyalty and advocacy Establish and capture success metrics Web Channel Social Media Mobile Email Understand Customer Digital Connections Interactive, Engaging Content Address Regulatory issues Competitive Analysis Business Goals, Traditional Marketing Objectives
Digital Marketing Technology Platform   A Shared Service Framework – Marketing and IT work together Social Media Mobile Web Email Core Platform Web Solution Frameworks Digital Media Management Analytics & Intelligence Web Analytics Digital Asset Mgmt Web Content Mgmt Marketing Portals  & Micro sites Social Listening Platforms Business Intelligence SMS / Email Mgmt Content Syndication Mobile Web Sites & Apps Core Processes Campaign Execution Integration Search Engine Optimization Development & Testing Sustain Model Legacy Integration Strategy &  Planning  Search Engine Marketing Hosting Model User Experience Security Integration Track Execute & Manage Analysis Develop Extended Platform Social Media Marketing Marketing System Integration Targeting Community Solution SM Campaign Mgmt Metadata Model Marketing Resource Management Behavior Targeting Platform Lead Mgmt Interaction Mgmt Ad Management Search Campaign Mgmt Add-Ons CRM MVT Online Video Mgmt
Digital Asset Management Digital Asset management – A Center Piece of the Framework Inbound Distribution Channels Media Acquisition Services Media Distribution Services Workflow Services Social  Media Social  Media Media Bus Digital  Sources Feeds Authoring & Editing Services Search Services Content Repository Media Repurpose Services Portal Existing  CMS Mobile  Devices External  Content  Sources Marketing  Apps
Social Media Presents New Dimensions Social Media presents innovative ways of engaging with your brands. It is also a way gather collective intelligence.
Social Media in Pharmaceuticals 9 Different type of Diseases / Drugs have different social participations and benefit levels – understand yours… Challenges Objectives ,[object Object]
Educate doctors, medical professionals
Learn how patients cope with diseases
Offer Support and supportive environment (community)
Increase Sales of products
Sales Campaigns
Improve public perception
Increase SuccessRegulatory Issues  Fair balance and AE (Adverse Events) Fit benefits and fair-balance in 140 words on Twitter! Secure Communications Patient information remains secure
Social Media Examples in Pharmaceuticals 10 Despite challenges, many pharmaceutical companies are leveraging social media opportunities
Source of Communities
Channels of Communities

Mais conteúdo relacionado

Mais procurados

Mais procurados (20)

Introduction to Digital Marketing
Introduction to Digital MarketingIntroduction to Digital Marketing
Introduction to Digital Marketing
 
Digital Customer Experience Imperative
Digital Customer Experience ImperativeDigital Customer Experience Imperative
Digital Customer Experience Imperative
 
Webinar: Futuro of Social Media by Fernando Polo
Webinar: Futuro of Social Media by Fernando PoloWebinar: Futuro of Social Media by Fernando Polo
Webinar: Futuro of Social Media by Fernando Polo
 
Social Marketing Analytics
Social Marketing AnalyticsSocial Marketing Analytics
Social Marketing Analytics
 
B2B Marketing in a social media world
B2B Marketing in a social media worldB2B Marketing in a social media world
B2B Marketing in a social media world
 
Managing digital marketing in 2017
Managing digital marketing in 2017Managing digital marketing in 2017
Managing digital marketing in 2017
 
How to Achieve B2B Social Media Success
How to Achieve B2B Social Media SuccessHow to Achieve B2B Social Media Success
How to Achieve B2B Social Media Success
 
Why Social Media is the Heart of Digital Marketing
Why Social Media is the Heart of Digital MarketingWhy Social Media is the Heart of Digital Marketing
Why Social Media is the Heart of Digital Marketing
 
10 Digital Marketing Essentials for any type of business
10 Digital Marketing Essentials for any type of business 10 Digital Marketing Essentials for any type of business
10 Digital Marketing Essentials for any type of business
 
The State of Digital Transformation in Marketing and Communication
The State of Digital Transformation in Marketing and CommunicationThe State of Digital Transformation in Marketing and Communication
The State of Digital Transformation in Marketing and Communication
 
Selligent insurance (Marketing automation) Good Rebels
Selligent insurance (Marketing automation) Good RebelsSelligent insurance (Marketing automation) Good Rebels
Selligent insurance (Marketing automation) Good Rebels
 
Social Selling at Scale
Social Selling at ScaleSocial Selling at Scale
Social Selling at Scale
 
10 Digital Marketing Essentials For Technologists
10 Digital Marketing Essentials For Technologists10 Digital Marketing Essentials For Technologists
10 Digital Marketing Essentials For Technologists
 
9 Digital Marketing Trends To Know In 2019 - PodCamp Toronto
9 Digital Marketing Trends To Know In 2019 - PodCamp Toronto9 Digital Marketing Trends To Know In 2019 - PodCamp Toronto
9 Digital Marketing Trends To Know In 2019 - PodCamp Toronto
 
Engaging IT Decision Makers with Content
Engaging IT Decision Makers with ContentEngaging IT Decision Makers with Content
Engaging IT Decision Makers with Content
 
Digital marketing 2017 final
Digital marketing 2017 finalDigital marketing 2017 final
Digital marketing 2017 final
 
Digital Marketing ppt | Digital Marketing Course
Digital Marketing ppt | Digital Marketing CourseDigital Marketing ppt | Digital Marketing Course
Digital Marketing ppt | Digital Marketing Course
 
4.9 -digital marketing
4.9  -digital marketing4.9  -digital marketing
4.9 -digital marketing
 
Digital marketing — an overview
Digital marketing — an overviewDigital marketing — an overview
Digital marketing — an overview
 
B2B Domination: Marketing's huge opportunity to drive profitable growth
B2B Domination: Marketing's huge opportunity to drive profitable growthB2B Domination: Marketing's huge opportunity to drive profitable growth
B2B Domination: Marketing's huge opportunity to drive profitable growth
 

Destaque

Building an effective global digital marketing platform
Building an effective global digital marketing platformBuilding an effective global digital marketing platform
Building an effective global digital marketing platform
CJ Marsh
 

Destaque (20)

[WSO2Con EU 2017] Integration Platform Strategy for Digital Transformation
[WSO2Con EU 2017] Integration Platform Strategy for Digital Transformation[WSO2Con EU 2017] Integration Platform Strategy for Digital Transformation
[WSO2Con EU 2017] Integration Platform Strategy for Digital Transformation
 
4Ps of Digital Transformation (Platform, People, Project, Process), by Jasbir...
4Ps of Digital Transformation (Platform, People, Project, Process), by Jasbir...4Ps of Digital Transformation (Platform, People, Project, Process), by Jasbir...
4Ps of Digital Transformation (Platform, People, Project, Process), by Jasbir...
 
Brands as platforms - marketing in a digital age
Brands as platforms - marketing in a digital ageBrands as platforms - marketing in a digital age
Brands as platforms - marketing in a digital age
 
Digital marketing platform for SMEs
Digital marketing platform for SMEsDigital marketing platform for SMEs
Digital marketing platform for SMEs
 
Digital Marketing Maturity Model
Digital Marketing Maturity ModelDigital Marketing Maturity Model
Digital Marketing Maturity Model
 
Digital Marketing Infrastructure @ Netflix, Nov 2017
Digital Marketing Infrastructure @ Netflix, Nov 2017Digital Marketing Infrastructure @ Netflix, Nov 2017
Digital Marketing Infrastructure @ Netflix, Nov 2017
 
Role of integration in Digital Transformation
Role of integration in Digital TransformationRole of integration in Digital Transformation
Role of integration in Digital Transformation
 
How to become successful with Digital Marketing Platforms
How to become successful with Digital Marketing PlatformsHow to become successful with Digital Marketing Platforms
How to become successful with Digital Marketing Platforms
 
7 Expert Tips for Success with Digital Marketing Platforms
7 Expert Tips for Success with Digital Marketing Platforms7 Expert Tips for Success with Digital Marketing Platforms
7 Expert Tips for Success with Digital Marketing Platforms
 
Enabling digital transformation through digital business platforms
Enabling digital transformation through digital business platformsEnabling digital transformation through digital business platforms
Enabling digital transformation through digital business platforms
 
Digital Marketing for Startup & Entrepreneurs
Digital Marketing for Startup & EntrepreneursDigital Marketing for Startup & Entrepreneurs
Digital Marketing for Startup & Entrepreneurs
 
Delivering Digital Transformation and Leveraging a Digital Platform
Delivering Digital Transformation and Leveraging a Digital PlatformDelivering Digital Transformation and Leveraging a Digital Platform
Delivering Digital Transformation and Leveraging a Digital Platform
 
Building an effective global digital marketing platform
Building an effective global digital marketing platformBuilding an effective global digital marketing platform
Building an effective global digital marketing platform
 
Digital Marketing Platform
Digital Marketing PlatformDigital Marketing Platform
Digital Marketing Platform
 
Marketing Automation Solution Study
Marketing Automation Solution StudyMarketing Automation Solution Study
Marketing Automation Solution Study
 
Digital media and marketing platforms
Digital media and marketing platformsDigital media and marketing platforms
Digital media and marketing platforms
 
digital media and marketing platforms
digital media and marketing platformsdigital media and marketing platforms
digital media and marketing platforms
 
Digital Marketing Measurement Framework - Martin Walsh
Digital Marketing Measurement Framework - Martin WalshDigital Marketing Measurement Framework - Martin Walsh
Digital Marketing Measurement Framework - Martin Walsh
 
The Stackies: Marketing Technology Stack Awards, June 2015
The Stackies: Marketing Technology Stack Awards, June 2015The Stackies: Marketing Technology Stack Awards, June 2015
The Stackies: Marketing Technology Stack Awards, June 2015
 
Building a Digital Enterprise: Learning from Experience
Building a Digital Enterprise: Learning from ExperienceBuilding a Digital Enterprise: Learning from Experience
Building a Digital Enterprise: Learning from Experience
 

Semelhante a A Digital Marketing Ecosystem for Pharmaceuticals

Social Media Channels
Social Media ChannelsSocial Media Channels
Social Media Channels
bmangome
 
Social Media and its role in communications
Social Media and its role in communicationsSocial Media and its role in communications
Social Media and its role in communications
Media Manoeuvres
 

Semelhante a A Digital Marketing Ecosystem for Pharmaceuticals (20)

Social Media Channels
Social Media ChannelsSocial Media Channels
Social Media Channels
 
Digital Marketing
Digital MarketingDigital Marketing
Digital Marketing
 
Mastering Social Media Programme 2 Workshop 1
Mastering Social Media Programme 2 Workshop 1Mastering Social Media Programme 2 Workshop 1
Mastering Social Media Programme 2 Workshop 1
 
Mastering Social Media Programme 2 Workshop 1
Mastering Social Media Programme 2 Workshop 1Mastering Social Media Programme 2 Workshop 1
Mastering Social Media Programme 2 Workshop 1
 
Platforum Logicav3.0
Platforum Logicav3.0Platforum Logicav3.0
Platforum Logicav3.0
 
Alterians
AlteriansAlterians
Alterians
 
Digital marketing notes
Digital marketing notesDigital marketing notes
Digital marketing notes
 
Mastering Social Media Workshop 1
Mastering Social Media Workshop 1Mastering Social Media Workshop 1
Mastering Social Media Workshop 1
 
DIGITAL MARKRTING COURS IN TRISSUR (3).pdf
DIGITAL MARKRTING COURS IN TRISSUR (3).pdfDIGITAL MARKRTING COURS IN TRISSUR (3).pdf
DIGITAL MARKRTING COURS IN TRISSUR (3).pdf
 
HTCE Social Media Presentation
HTCE Social Media PresentationHTCE Social Media Presentation
HTCE Social Media Presentation
 
Digital Marketing
Digital MarketingDigital Marketing
Digital Marketing
 
Social media marketing _ The Future of Marketing
Social media marketing _ The Future of MarketingSocial media marketing _ The Future of Marketing
Social media marketing _ The Future of Marketing
 
Dbs-DigitalMarketing-CustomerAcquisitionMarketingLecture
Dbs-DigitalMarketing-CustomerAcquisitionMarketingLectureDbs-DigitalMarketing-CustomerAcquisitionMarketingLecture
Dbs-DigitalMarketing-CustomerAcquisitionMarketingLecture
 
IBM Social Analytics: The Science behind Social Media Marketing
IBM Social Analytics: The  Science behind Social  Media MarketingIBM Social Analytics: The  Science behind Social  Media Marketing
IBM Social Analytics: The Science behind Social Media Marketing
 
Digital Marketing
Digital MarketingDigital Marketing
Digital Marketing
 
Digital Marketing
Digital MarketingDigital Marketing
Digital Marketing
 
Social Media and its role in communications
Social Media and its role in communicationsSocial Media and its role in communications
Social Media and its role in communications
 
Chapter01
Chapter01Chapter01
Chapter01
 
Social media for advertisement
Social media for advertisementSocial media for advertisement
Social media for advertisement
 
social media marketinf
social media marketinfsocial media marketinf
social media marketinf
 

Mais de Sandeep Bhat

Mais de Sandeep Bhat (13)

Observations, Issues, Benefits: Mobility in Life Sciences
Observations, Issues, Benefits: Mobility in Life SciencesObservations, Issues, Benefits: Mobility in Life Sciences
Observations, Issues, Benefits: Mobility in Life Sciences
 
Strategy and Approach for Mobility in Life Sciences
Strategy and Approach for Mobility in Life SciencesStrategy and Approach for Mobility in Life Sciences
Strategy and Approach for Mobility in Life Sciences
 
Conceptual Framework for a Clinical Supply Chain solution stack
Conceptual Framework for a Clinical Supply Chain solution stackConceptual Framework for a Clinical Supply Chain solution stack
Conceptual Framework for a Clinical Supply Chain solution stack
 
Conceptual Model for Genomic data services
Conceptual Model for Genomic data servicesConceptual Model for Genomic data services
Conceptual Model for Genomic data services
 
A Roadmap for Real World Data Informatics
A Roadmap for Real World Data InformaticsA Roadmap for Real World Data Informatics
A Roadmap for Real World Data Informatics
 
A Vision for Personalized Medicine: Collaboration, Enablement, Technology
A Vision for Personalized Medicine: Collaboration, Enablement, TechnologyA Vision for Personalized Medicine: Collaboration, Enablement, Technology
A Vision for Personalized Medicine: Collaboration, Enablement, Technology
 
An industry view - integrated clinical analytics and reporting environment [2...
An industry view - integrated clinical analytics and reporting environment [2...An industry view - integrated clinical analytics and reporting environment [2...
An industry view - integrated clinical analytics and reporting environment [2...
 
KCIS
KCISKCIS
KCIS
 
Engage Patients with Innovative Global Digital Patient Platform
Engage Patients with Innovative Global Digital Patient PlatformEngage Patients with Innovative Global Digital Patient Platform
Engage Patients with Innovative Global Digital Patient Platform
 
SOA and Cloud in Life Sciences
SOA and Cloud in Life SciencesSOA and Cloud in Life Sciences
SOA and Cloud in Life Sciences
 
Nine Dimensions Of Commercial Excellence (Sandeep Bhat)
Nine Dimensions Of Commercial Excellence (Sandeep Bhat)Nine Dimensions Of Commercial Excellence (Sandeep Bhat)
Nine Dimensions Of Commercial Excellence (Sandeep Bhat)
 
Social Media Considerations In Pharmacovigilance Visiongain 20110317 (Sande...
Social Media Considerations In Pharmacovigilance   Visiongain 20110317 (Sande...Social Media Considerations In Pharmacovigilance   Visiongain 20110317 (Sande...
Social Media Considerations In Pharmacovigilance Visiongain 20110317 (Sande...
 
General Colin Powell On Leadership
General Colin Powell On LeadershipGeneral Colin Powell On Leadership
General Colin Powell On Leadership
 

Último

Artificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsArtificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and Myths
Joaquim Jorge
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire business
panagenda
 

Último (20)

Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
 
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodPolkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
 
Automating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps ScriptAutomating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps Script
 
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)
 
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data DiscoveryTrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
 
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
 
Artificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : UncertaintyArtificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : Uncertainty
 
Artificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and MythsArtificial Intelligence: Facts and Myths
Artificial Intelligence: Facts and Myths
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
 
HTML Injection Attacks: Impact and Mitigation Strategies
HTML Injection Attacks: Impact and Mitigation StrategiesHTML Injection Attacks: Impact and Mitigation Strategies
HTML Injection Attacks: Impact and Mitigation Strategies
 
AWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of TerraformAWS Community Day CPH - Three problems of Terraform
AWS Community Day CPH - Three problems of Terraform
 
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherStrategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a Fresher
 
Boost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfBoost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdf
 
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)
 
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024
 
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemkeProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire business
 
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
 
Top 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live StreamsTop 5 Benefits OF Using Muvi Live Paywall For Live Streams
Top 5 Benefits OF Using Muvi Live Paywall For Live Streams
 

A Digital Marketing Ecosystem for Pharmaceuticals

  • 1. A Digital Marketing Ecosystem for Pharmaceuticals Pharmaforce 2010 Princeton, NJ USA
  • 2. Digital Marketing Digital World around us is rapidly changing: The way people seek information is changing Emerging Social interactions - interactive, collaborative, social model Online channels are expanding – mobile boom! Media formats, richness, and interactivity level is rapidly evolving Scattered Digital Marketing technology solutions across organization Different for each brand / product Different for each channel – eMail, Web, Mobile, Social, etc. Fragmented Digital Media Assets Inconsistency and low reuse Change is required to deliver a cohesive Digital Marketing Strategy Need for an integrated technology approach Engage consumers in a new and interesting ways of conversation with consistency 2 In 2010, for the first time, spending on online digital media crossed spending on print media
  • 3. Digital Marketing Platform Digital Marketing Platform as a Shared Service Common infrastructure across the organization Shared resources and technology Benefits of a Digital Marketing Platform Significant reuse, synergies Multi channel & cross channel communication Consistency of communication Centralized metrics to improve insights, response times, messaging Significant cost savings from a shared service Enable more Self Service Increased ability to scale Easier to calculate ROI 3 It can be both a Shared Service and a Platform
  • 4. A Digital Marketing Roadmap A Sample Roadmap for Maturity – it’s Complex!
  • 5. Digital Marketing Business Requirements Digital Marketing strategy mapped to business objective. Media and Channel agnostic strategy Reach customers through variety of touch points Listen to what they are asking for? Engage them by responding with right, interactive, channel appropriate content Convert them & build the needed trust Retain them by continuous engagement to ultimately build loyalty and advocacy Establish and capture success metrics Web Channel Social Media Mobile Email Understand Customer Digital Connections Interactive, Engaging Content Address Regulatory issues Competitive Analysis Business Goals, Traditional Marketing Objectives
  • 6. Digital Marketing Technology Platform A Shared Service Framework – Marketing and IT work together Social Media Mobile Web Email Core Platform Web Solution Frameworks Digital Media Management Analytics & Intelligence Web Analytics Digital Asset Mgmt Web Content Mgmt Marketing Portals & Micro sites Social Listening Platforms Business Intelligence SMS / Email Mgmt Content Syndication Mobile Web Sites & Apps Core Processes Campaign Execution Integration Search Engine Optimization Development & Testing Sustain Model Legacy Integration Strategy & Planning Search Engine Marketing Hosting Model User Experience Security Integration Track Execute & Manage Analysis Develop Extended Platform Social Media Marketing Marketing System Integration Targeting Community Solution SM Campaign Mgmt Metadata Model Marketing Resource Management Behavior Targeting Platform Lead Mgmt Interaction Mgmt Ad Management Search Campaign Mgmt Add-Ons CRM MVT Online Video Mgmt
  • 7. Digital Asset Management Digital Asset management – A Center Piece of the Framework Inbound Distribution Channels Media Acquisition Services Media Distribution Services Workflow Services Social Media Social Media Media Bus Digital Sources Feeds Authoring & Editing Services Search Services Content Repository Media Repurpose Services Portal Existing CMS Mobile Devices External Content Sources Marketing Apps
  • 8. Social Media Presents New Dimensions Social Media presents innovative ways of engaging with your brands. It is also a way gather collective intelligence.
  • 9.
  • 10. Educate doctors, medical professionals
  • 11. Learn how patients cope with diseases
  • 12. Offer Support and supportive environment (community)
  • 13. Increase Sales of products
  • 16. Increase SuccessRegulatory Issues Fair balance and AE (Adverse Events) Fit benefits and fair-balance in 140 words on Twitter! Secure Communications Patient information remains secure
  • 17. Social Media Examples in Pharmaceuticals 10 Despite challenges, many pharmaceutical companies are leveraging social media opportunities
  • 21. Brand Sponsored Community 14 Support community for Alli, weight loss product from GSK
  • 22. 15 Patient Community – Non Brand
  • 23. 16 Physician Community – Non Brand
  • 24. Integrated Social Media Campaign Facebook Page Twitter Account YouTube Web Site Events Celebrity TV 17 Don't plan social media in a vacuum - tie it with overall marketing strategy and business objective
  • 25. Digital Marketing Platform - How to go there? 18
  • 26. A Digital Marketing Ecosystem for Pharmaceuticals – Open Discussion

Notas do Editor

  1. From a technology perspective, a comprehensive Digital Marketing Platform or a framework need to exist as a shared service
  2. DM ecosystem is fairly complex from People, Process and Technology perspective. On the people side lots of parties involved. Multiple process involved to roll out marketing campaigns, particularly in pharma industry due to regulatory needs. On the technology side, there are lots of tech components that needs to be in place and to work together.
  3. Before we move to technology, lets take a look at what we want from Digital Marketing Technology Platform
  4. Hope to you give a flavor of complexity
  5. Social Media is a key element of Digital Marketing. There are the various ways in which a Pharma company can leverage social media
  6. Bigger list @ http://www.doseofdigital.com/healthcare-pharma-social-media-wiki/