1. E-passport example
A. Samarin
for NNN e-government project
supported by an UN agency

2. • A decision to issue a passport for a citizen must be
approved by three ministers.
© A. Samarin 2013 E-passport example v1 2
Brief description

3. • TOGAF
• Business process modelling procedure
• BPM
• E-gov reference model
• SOA
• Data schemas (standards and specific)
• Follow-up and monitoring
• …
© A. Samarin 2013 E-passport example v1 3
Techniques and tools to use

4. • Activity01 – initial validation and preparation at e-gov
• Activity02 – validate at Interior Ministry
• Activity03 – validation at Health Ministry
• Activity04 – validation at Foreign Affairs Ministry
• Activity05 – receiving passport
E-passport example v1 4
Coordination between 3 ministries
Click for animation
© A. Samarin 2013

5. Government
Citizen
Interior
Ministry
Coordination and integration (BPM/SOA-based)
e-Government
E-passport example v1 5
Process is applied to the e-gov reference
model
Collaborative extranet (ECM-based)
between partners and government
e-gov
service
e-gov
service
e-gov
service
Health
Ministry
Foregn Affairs
Ministry
ECM – Enterprise content management
© A. Samarin 2013

6. 1. E-form level 3
2. Enterprise Content Management (ECM) level 4
3. Business Process Management (BPM) level 3
4. Electronic signature level 3
Records Management level 3
5. Secure intra-agencies exchange by documents & data
level 2
6. Alerting of partners level 2
• Each of those capabilities is a set of services
© A. Samarin 2013 E-passport example v1 6
Capabilities involved and their expected
levels

7. • Request from a citizen data and document (specific A )
• Personal data (standard)
• Answer data and document from Ministry 1 (specific B)
• Answer data from Ministry 2 (specific B)
• Answer data from Ministry 3 (specific B)
• Response to the citizen data and document (specific C)
• Aggregation of them as data and document (specific
collection)
• Workflow envelope (standard)
• Transportation envelope (standard)
© A. Samarin 2013 E-passport example v1 7
Data structures involved

8. Business
initiatives
(business-specific
demand)
Business
capabilities
(business-
generic
demand)
IT
capabilities
(IT-generic
supply)
Business
strategic
objectives
IT tools
(IT-specific
supply)
Dependency (1)
© A. Samarin 2013 E-passport example v1 8
E-passport
Secured documents
Processes
Secured exchange
5-ECM
6-BPM
7-data storage
8-transportation
9- el. signature
Tool for ECM
Tool for BPM
Database
KPIs
Secure e-mail
PDF

9. Business
initiatives
(business-specific
demand)
Business
capabilities
(business-
generic
demand)
IT
capabilities
(IT-generic
supply)
Roadmap
programmes
(from AS-IS
to TO-BE)
Business
strategic
objectives
IT tools
(IT-specific
supply)
Dependency (2)
E-passport example v1 9© A. Samarin 2013
Maturity level improvement: 2->5
Requested maturity: 3
Business priority: 1
IT programme priority: 1
1
1
2
4
3
2
1->4
1->3
0->2
4
4
2
3
3
3
2
2->4
1->3
1->3
0->2
1->4
3
4
3
3
3
2
2
4
4
1->4
1->3
1->3
1->2
1->4
1
1
2
2
2

10. • Easy to follow the progress of citizen’s demands
• Easy to calculate various performance indicators (overall
duration, individual execution time, average execution
time)
• Full traceability (internal and external)
• Flexibility as different versions of the process may co-
exist
• Catalogue of standard / recommend services & tools
• Portfolio alignment
© A. Samarin 2013 E-passport example v1 10
By-products

11. E-passport example v1 11
Execute checks within each ministry
Click for animation
© A. Samarin 2013

12. • QUESTIONS?
• Contacts:
• Personal website: http://www.samarin.biz
• Blog http://improving-bpm-systems.blogspot.com
• LinkedIn: http://www.linkedin.com/in/alexandersamarin
• E-mail: alexandre.samarine@gmail.com
• Twitter: @samarin
E-passport example v1 12
Thanks
© A. Samarin 2013

13. E-passport example v1 13
Comparison in 3D
© A. Samarin 2013