How good is your Intranet?

ZENITH CONSULTING How Good Is Your Intranet?

Paul and George are two old friends. Paul works for a very dynamic company, which rely on fast and efficient internal communication. George works for a very big company, but in which the internal communication is not so good. George is part of the project team that try to improve the Intranet as a solution for a better internal communication. better together – www.zen-it.ro

Hello, Paul! Quite good, thank you. Listen, I would ask you something. Dan told me that you are an Intranet expert. Hello, George! How are you ? better together – www.zen-it.ro

Our Intranet is not so good, but yours is great. What software programs do you use ? I don’t know if I am an expert but, if I can, I will help you. Ask me! better together – www.zen-it.ro

I don’t understand. I thought everything is related to software. If you don’t have a good software, what can you do? We use Microsoft SharePoint, which is very good, but there are few other good software programs. However, the quality of the Intranet does not depend so much on the technical solution, but on the way it is structured and used by people. better together – www.zen-it.ro

Let me give you an example. A painter artist uses brushes and colors, isn’t he? With good brushes on can improve the quality of details, with bright colors the painting will look better, but is it enough? I think I understand now what you trying to say. The tools are important, but most important is the artist, his vision, and his mastery. better together – www.zen-it.ro

Exactly. It’s the same for Intranet. The Intranet is a work tool, but depends on you how well you exploit it and what value it brings to you. Aha, you are right . But still should not be so complicated. We plan to do a nice looking Intranet. We collaborate with a PR agency and they have very good artists. better together – www.zen-it.ro

Yes ? But you should know that the Intranet is very different for a public web site. Without doubts, the look is very important, but more important is the functionality. Let me ask something: How many Intranets did you see? Only a few. From where do you want to see them? The companies don’t offer information about their Intranets. The truth is, having no reference points, it is difficult to understand what means a good Intranet. better together – www.zen-it.ro

There is something more. A good Intranet is also a management system. It helps you manage the information and facilitates the processes. That’s why it is good to have someone in your team who is an expert in management. Unfortunately we do not have anyone with this profile on our team. We rely on common sense, but I see now that sometimes is not enough. better together – www.zen-it.ro

You know what? With a little help you can also develop a good Intranet. It will be great. Although we’ve worked very hard, so far we didn’t succeed. Very few people actually use the Intranet. better together – www.zen-it.ro

Let’s build it together, than ! better together – www.zen-it.ro

What are your objectives ? My bosses wanted to have a tool in order to communicate with the employees. We posted a lot of content, but… if nobody read it, I think we didn’t reach our objectives. better together – www.zen-it.ro

Efficient communication cannot be in only one direction. It needs something more. You are right. All employees should be actively involved. But how can we do this? ,[object Object],[object Object],[object Object],better together – www.zen-it.ro

If you offer them useful information . Aaa. But how can I know what needs has each individual? ,[object Object],[object Object],[object Object],[object Object],better together – www.zen-it.ro

Instead of one editor, you can allow several employees to publish information, according with their competencies. I don’t think they will have time to post content. They are very busy. ,[object Object],[object Object],[object Object],[object Object],Content editing decentralization. better together – www.zen-it.ro

You might laugh, but they will save time. You just need to teach them exactly how to work with the Intranet. How can they save time? ,[object Object],[object Object],[object Object],[object Object],Content editing decentralization. better together – www.zen-it.ro

For example: when somebody needs help, what he is doing? I don’t know. He searches his emails, makes some phone calls, asks his colleagues… sometimes searches the Intranet. ,[object Object],[object Object],[object Object],[object Object],Content editing decentralization. better together – www.zen-it.ro

Sometimes ? On the intranet should be the easiest to find an answer. The editor only writes it once and the employee is finding and reading the answer. It is a computer that is doing the work, this is how you save time! ,[object Object],[object Object],[object Object],[object Object],Content editing decentralization. Content structuring: I have to admit that is not so easy to find something on our Intranet. We’ve tried to organize the information by departments … better together – www.zen-it.ro

[object Object],[object Object],[object Object],[object Object],Content editing decentralization. Content structuring: Process oriented content One single storage place, different presentation layers Establishing the access rights Feedback, new ideas Information can be structured in many ways. For example, by processes or by activities. Important is to be kept in a single place. Yes. In order to be easy to update and find. When everybody sends information by email, it is a general chaos and we don’t want that anymore. better together – www.zen-it.ro

Using the Intranet it’s easier for collaboration. In addition… … in addition we’ll collect the information and this will be permanently available. ,[object Object],[object Object],[object Object],[object Object],Content editing decentralization. Content structuring: Process oriented content One single storage place, different presentation layers Establishing the access wrights Feedback, new ideas Virtual teams : Project teams, Communities of practice Knowledge Management : Know-how transfer Document library Training, coaching, mentorship better together – www.zen-it.ro

Now you understand . I’m sure that such an Intranet will be much attractive. Everybody will want to use it! ,[object Object],[object Object],[object Object],[object Object],Content editing decentralization. Content structuring: Process oriented content One single storage place, different presentation layers Establishing the access wrights Feedback, new ideas Virtual teams : Project teams, Communities of practice Knowledge Management : Know-how transfer Document library Training, coaching, mentorship better together – www.zen-it.ro

Exactly. And you will can concentrate also on developing the corporate culture. We’ll can be like a big family. ,[object Object],[object Object],[object Object],[object Object],Content editing decentralization. Content structuring: Process oriented content One single storage place, different presentation layers Establishing the access wrights Feedback, new ideas Virtual teams : Project teams, Communities of practice Knowledge Management : Know-how transfer Document library Training, coaching, mentorship Corporate Citizenship better together – www.zen-it.ro

We are two extraordinary architects ! Yes, we are . But don’t be too enthusiast too fast. This is just a blue print. better together – www.zen-it.ro

That’s right. But at least now we know how a good Intranet should look like. This is very important. I’m glad I could help you. better together – www.zen-it.ro

Thank you very much. Still, I would need your help. I know that you’ve been assisted by a consultancy firm. Can you give me their business card? Of course. They still assist us. You know, always it is room for improvements. Here it is: www.zen-it.ro Adresa : Dr Nicolae Turnescu 12A, Bucureşti , 050467 Tel: (021) 317.51.00 Mobile: 0729.86.79.29 Email: [email_address] ZENITH CONSULTING

How good is your Intranet?

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How good is your Intranet?