With the advent of internet technologies and web based channels of collaborations, customers expect to interact with the support teams at all possible touch points

1. Live Chat, efficient support channel.<br />With the advent of internet technologies and web based channels of collaborations, customers expect to interact with the support teams at all possible touch points. Apart from the traditional customer service channels such as e-mail, phone and self service driven ticketing system Customers expect to interact in real-time Chat support mechanism which have achieved various milestones.<br />Live Chat service is an economical, efficient and reliable way to provide support to your existing as well as prospective buyers. Most importantly it offers personalized channel to support every customer’s queries with a tailored response<br />At Impel, we have started using Live Chat support mechanism to improve and enhance our Customer Relation and respond to queries on real-time. Live chat allows our website visitors to interact with our support team who provides the required information the visitor needs to make an informed buying decision also helps to resolve their issues if any. This live chat support channel has also helped us to interact with prospective buyers across globe effectively and easily. <br />So if you looking for rapid responses to your CRM related queries, you know what to do, just ping on the Live Chat support icon on our website and you will have our ultra responsive support team to answer your queries. <br />