DigiDMS is an integrated Medical Information Management Company, which offers Electronic Health Records (EHR), Medical Billing, and Transcription Services. Our EHR includes integrated Appointment Scheduling, Billing Modules, Electronic Medical Records, Online Prescriptions and accessibility of information anywhere, anytime. Our services have evolved to a level where we can be deemed a Virtual Secretary targeted for hospitals, clinics, and independent doctors.
The company is promoted by technical experts from diversified industries. In a relatively short span of 6 years, we have been able to transform 300+ medical offices nationwide into efficiency engines. Our strategy is to build productivity through the use of technology, highly trained personnel, and customized consulting services. With resources composed of 32+ employees nationwide and 175+ employees overseas, we have found a solution for all the problems in running a medical practice resulting in better clinical, revenue cycle, and employee management.
We are the sole proprietors of the Electronic Health Records software, the Medical Billing service, and the Transcription Service. This allows us to streamline all our respective services into one effective solution for running a medical practice.
Currently we are servicing clients in New Jersey, New York, Pennsylvania, Connecticut, North Carolina, Virginia, Florida, Indiana, Illinois, Texas, Tennessee and expanding throughout the United States of America.
Our offices are based in New Jersey, Texas and North Carolina.
6. Patient Portal Benefits
Patient Care and Provider Workflow
EHR * PM * Patient Portal * Direct Messaging * Secure Healthcare Messaging
Getting Patients Registered
•Distributing fliers,
•Posting materials about the portal in their clinics,
•Providing talking points for front-office staff to encourage patient registration and use
Sample Talking Points for Providers
Do you use e‐mail? The portal is just a secure e‐mail system that we can use to communicate.
You can send me a message and it goes right into your chart, so I have all of your information at hand when I
read it and respond.
If you use it and don’t like it, you don’t have to continue to use it. Just let us know.
It’s really very easy to use. If you use the Internet, you’ll most likely find the portal helpful and easy to
navigate.
It is particularly persuasive when providers encourage patients to use the portal because patients
trust providers and value their opinions. One provider says he reinforces a patient’s use of the
portal by closing all messages with “Thanks for using the portal.”
Some patients were concerned that Patient Portal would send them spam. When providers and
staff tell patients about the portal, they assure them that the portal will only be used to respond to
the patient’s message and to share important health information such as the clinical summaries.
They also explain how to prevent messages from going into the spam folder.
7. Patient Portal Benefits
Patient Portal Implementation Experienced
EHR * PM * Patient Portal * Direct Messaging * Secure Healthcare Messaging
Providers experienced:
•Patients use the secure messaging appropriately, asking clear and pointed questions, with very few
exceptions, and e‐mail volume was not problematic
•Found themselves wishing more patients would use the portal for things such as medication refill
requests
•It takes providers and staff less time to respond to e-mails than to process incoming calls and route them
•Appreciation of efficient communication and reduction of “phone tag” that often results in delays and
miscommunication
•Messages are in patients’ own words and not subject to others interpretation, biases, or attention to detail
•Advise that it is important to set expectations with patients, explaining what kind of questions are
appropriate and how and when providers will use the messaging; for example, “I’ll be sending your test
results on the portal in 2-3 days”
Patients experienced:
•They appreciate the direct communication with providers
•They appreciate the ability to ask questions in-between visits and convenience of requesting medication
and referrals online
•Some patients have told them they selected PHMG (and “fired” their other providers) in part because of
the availability of the portal
