Management Safety Training

1. 10 Steps to Safety Excellence
Re- Invent
your
Safety Culture
Wilson Bateman
10 Steps to Safety Excellence 1

2. 10 Steps to Safety Excellence
10 Steps to Safety Excellence
• Commitment 6. Documentation
• The Team Approach 7. Leadership
• Communication 8. Safety Memory
• Lifelong Learning 9. Hazard Recognition
• Program Involvement 10. Proactive Approach
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3. 10 Steps to Safety Excellence
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4. 1. Commitment
“Unless commitment is made, there are only promises and hopes; but no plans.”
Peter F. Drucker
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5. 10 Steps to Safety Excellence
Senior
Administrative
SAFE Organization
Frontline
Employee
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6. 10 Steps to Safety Excellence
Commitment
WHY?
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7. Westray
10 Steps to Safety Excellence
State of the Art
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8. 10 Steps to Safety Excellence
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9. 10 Steps to Safety Excellence
“The Government of Canada,
through the Department of
Justice, should institute a
study of the accountability of
corporate executives and
directors for the wrongful or
negligent acts of the
corporation and should
introduce in the Parliament of
Canada such amendments to
Mr. Justice Richard legislation as are necessary to
3 Issues ensure that corporate
executives and directors are
1. Commitment held properly accountable for
workplace safety.”
Westray Lack of Commitment
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10. 10 Steps to Safety Excellence
217.1 Duty of Persons Directing Work
“Everyone who undertakes, or has the
authority to direct how another person
does work or performs a task is under a
legal duty to take reasonable steps to
prevent bodily harm to that person, or any
other person arising from that work or
task.”
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11. 10 Steps to Safety Excellence
1. Commitment
• Wants
• Needs
• New Year’s Resolutions
• Goals
• Objectives
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12. 10 Steps to Safety Excellence
New Year’s Resolutions
• I want to lose 20 lbs
• I want to quit smoking
• I want to go to the gym
I want vs. I will
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13. 10 Steps to Safety Excellence
1. Commitment
Define:
The act of binding oneself to a course of
action intellectually or emotionally.
Binding to attract and hold (binding contract)
There is no other way.
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14. 10 Steps to Safety Excellence
Commitment
What will you do to demonstrate your
commitment to Health & Safety?
• Commitment Statement
• Safety GO (Goals & Objectives) Plan
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15. 10 Steps to Safety Excellence
The Company is committed to providing and
maintaining a safe and healthy work
environment and will take every reasonable
precaution to eliminate any foreseeable hazards
that may result in personal injury or illness to
employees, clients or the general public.
Compliance with the Company Occupational
Health and Safety Program, our safe work
practices and all regulatory requirements
will be the minimum standard expected of all
employees.
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16. 10 Steps to Safety Excellence
10 Steps to Safety Excellence 16

17. 2. The Team Approach
“Individual commitment to a group effort – that is what makes a team work, a
company work, a society work, a civilization work.”
Vince Lombardi
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18. 10 Steps to Safety Excellence
10 Steps to Safety Excellence 18

19. 10 Steps to Safety Excellence
10 Steps to Safety Excellence 19

20. 10 Steps to Safety Excellence
2. The Team Approach
• Visitor
• Contractor
• Employee
• Work Group
• Shift Supervisor Rights & Responsibility
• Department Manager
• Safety Committee Goals & Objectives
• Safety Manager
• Senior Manager The team starts with you!
• Corporate
• Industry
• Government
• Customer
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21. 10 Steps to Safety Excellence
The Team Environment
• Empowerment
• Cooperation
• Empathy
• Leadership
• Responsibility
• Trust
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22. 10 Steps to Safety Excellence
The Juggler
Spend time with the Safety Manager
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23. 10 Steps to Safety Excellence Committee
Management
Safety Culture JOH&SC
Employees
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24. 10 Steps to Safety Excellence
Committee
How is the committee functioning?
• Meeting frequency
• Attendance
• Issues being resolved
• Impact on the Safety System
• Helping to improve the Safety Culture
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25. 10 Steps to Safety Excellence
How do you support the team?
Goal – Increase Participation.
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26. 10 Steps to Safety Excellence
• An employer developing or reviewing a written
policy or procedure shall do so in consultation
with the committee or representative, if any.
• Policy or procedure shall be adequate and
implemented
• Employees required to implement a
policy/procedure shall be trained on
policy/procedure
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27. 3. Communication
“The single biggest problem in communication is the illusion that it
has taken place.”
George Bernard Shaw
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28. 10 Steps to Safety Excellence
Communication
What is YOUR safety message?
• Safety is the number one priority.
• Safety first.
• Safety is a value.
• Incidents are predictable and preventable.
• Safety is everyone’s responsibility.
• It’s not worth getting hurt over.
• No one will be injured on my shift.
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29. 10 Steps to Safety Excellence
Limiting Beliefs
• It’s the safety person’s job What is the
• It’s the committee’s job impact?
• She is accident prone
• Accidents just happen
• We cannot prevent all accidents
• It takes too much time
• This is not worth reporting
• I haven’t got time to do that
• This stuff is uncomfortable
• Hazard assessment on all jobs is impossible
• It costs too much
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30. 10 Steps to Safety Excellence
The Message
The message is more than saying that
safety is part of our culture or a value
within the organization.
It’s more than words in a policy
It is a belief…
– that leads to a mind set
– that leads to a way of life.
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31. 10 Steps to Safety Excellence
How is the message delivered?
• Policy • Observations
• Program • Campaigns
• Orientation • Signs
• Training programs • Articles
• Tool box sessions • Video
• Staff meetings • Employee contact
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32. 10 Steps to Safety Excellence
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33. 10 Steps to Safety Excellence
Reporting
 HAZARDS
 INCIDENTS
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34. 10 Steps to Safety Excellence
Observation 10 Steps to Safety Excellence 34

35. 10 Steps to Safety Excellence
 DUTY To Intervene
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36. 10 Steps to Safety Excellence
What message do you send?
Goal – Increase Safety Communication
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37. 4. Lifelong Learning
“It is impossible for a man to learn what he thinks he already knows.”
Epictetus
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38. 10 Steps to Safety Excellence
Change - EHS
It has been suggested that the change the world has
undergone from 1995 to 2005 is equivalent to the
change we experienced from 1895 to 1995: one hundred
years compressed into ten.
“Learning10 not compulsory... neither is survival.”
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39. 10 Steps to Safety Excellence
When does it start?
Safety Academy
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40. 10 Steps to Safety Excellence
 Employee  Manager  Senior Management
Course Frequency Duration
When was the last time you requested safety training?
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41. 10 Steps to Safety Excellence
What is your training standard?
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42. 10 Steps to Safety Excellence
Competent
• qualified because of that person’s:
– knowledge, training and experience to do the
work safely,
– knowledgeable about
• the provisions of the law that apply to the work,
and
• dangers associated with the assigned work.
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43. 10 Steps to Safety Excellence
Management
Business Unit Directors and all members
of the Business Management Team are
responsible and accountable for the
development, training and
implementation of safe work procedures.
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44. 5. Program Involvement
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45. 10 Steps to Safety Excellence
“Workers are responsible for only 15% of the
problems, the system for the other 85%.
The system is the responsibility of
Management.”
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46. 10 Steps to Safety Excellence
IRS
• What is the IRS?
• What are the elements of the IRS?
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47. 10 Steps to Safety Excellence
Program Involvement
1. What are the elements of the company safety program?
2. Which sections apply to you?
3. What does the safety policy say?
4. What are your safety responsibilities?
5. What are your rights?
6. What safety procedures are you required to follow?
7. What incidents are you required to report?
8. How do you report hazards?
9. What are your leading indicators?
10. How do you demonstrate compliance to the program?
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48. 10 Steps to Safety Excellence IRS
Senior
Administrative
Frontline
Employee
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49. 10 Steps to Safety Excellence
Off The Job
What is included in the Off the Job program?
www.7SafetyHabits.com
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50. 10 Steps to Safety Excellence
Program Review
• All program elements (overview)
• In-depth review, specific program elements
• Documented
• Issues corrected
• Program update
• Employee review
Is the Safety Program working?
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51. 10 Steps to Safety Excellence
What activities have you participated in
that demonstrate involvement in the
safety program?
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52. 10 Steps to Safety Excellence
IRS
The Company strongly supports the
Internal Responsibility System (IRS)
process and is committed to a working
partnership with employees and their
representatives to implement an effective
Occupational Health and Safety Program.
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53. 6. Documentation
“Documentation is like pizza: when it is good, it is very, very good;
and when it is bad, it is better than nothing.”
Dick Brandon
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54. 10 Steps to Safety Excellence
Documentation
Formal Process – MOP
2. Document safety performance (DD)
3. Performance review
4. Coaching
5. Discipline
 Safety Planner
 The Standard (DD) File System
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55. 10 Steps to Safety Excellence
Documentation
• Tool box meeting • Procedure review
• Training (own) • Employee training
• Inspections • Performance appraisals
• Hazard ID • Recommendations
• Work orders • Staff meetings
• Observations • Program review
• Coaching • Incident investigation
• Discipline • Permits
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56. 10 Steps to Safety Excellence
Documentation
• Complete
• Accurate
• Timely
• Filed
• Forwarded
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57. 10 Steps to Safety Excellence
 Observations
The Numbers?
 Town Hall
 Safety Tour
 Safety Policy / Program
 Committee Activities
 Training
 Meetings
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58. 10 Steps to Safety Excellence
What safety activities have you
documented in the last year?
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59. 10 Steps to Safety Excellence
Guiding Principles
Health and safety is a responsibility to be
shared by all employees of The Company
from the Senior Management level down
to the newest hired employee.
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60. 7. The Safety Memory
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61. 10 Steps to Safety Excellence
Recommendation
Be more careful in the future!
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62. 10 Steps to Safety Excellence
Close
• Do employees report close calls?
• How could we improve?
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63. 10 Steps to Safety Excellence
The Creation of a Reporting Culture
• Reporting Over 90%
• Investigation Predictable and Preventable
• Analysis
• Controls
• Review
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64. 10 Steps to Safety Excellence
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65. 10 Steps to Safety Excellence
“Captain Kirk forgot to put his
machine on stun”
Ray Cox
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66. 10 Steps to Safety Excellence
Reporting Culture
• Address the Name Blame Shame Game
• Encourage reporting
• Incident Training & Awareness
• Evaluate the system
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67. 10 Steps to Safety Excellence
How do you encourage reporting?
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68. 10 Steps to Safety Excellence
Manager
The manager will review the report for
completeness, accuracy, and to ensure
the implementation of appropriate
corrective action. The manager, once
satisfied with the report, will sign the
investigation report and ensure a copy is
provided to their respective Joint
Occupational Health and Safety
Committee and Corporate Safety.
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69. 8. Hazard Recognition
“Hazards – there is an island of opportunity in the middle of every
difficulty. Miss that though, and you’re pretty much doomed.”
Larry Kersten
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70. 10 Steps to Safety Excellence
Hazard Recognition
• HARD Card
• Conditions Inspections
• Act - Observations
• JHA
• Regulations Review
• Safety Program Review
• HAZOP
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71. 10 Steps to Safety Excellence
We are not good at Risk Assessment
• Casino
• Risky Behaviour (it will not happen to me)
• Irrational Fear (snakes, spiders)
• Airplane vs. automobile
• Lottery tickets
• Speeding (RB)
• Shark attack
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72. 10 Steps to Safety Excellence
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73. 10 Steps to Safety Excellence
Definitions
Hazard (OHS)
– source of potential harm, or a situation with the
potential to cause harm, in terms of process loss,
worker injury or damage to worker health.
Risk (OHS)
– the chance of loss as defined as a measure of
probability and severity of a worker injury or damage
to worker health. MUST CONSIDER FREQUENCY.
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74. 10 Steps to Safety Excellence
How do you identify and communicate hazards?
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75. 10 Steps to Safety Excellence
Management
Business Unit Directors and all members
of the Business Management Team are
responsible and accountable for advising
employees of all actual or potential
workplace hazards
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76. 9. Leadership
“Leadership is like beauty –
it is hard to define but you know when you see it”
Warren Bennis
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77. 10 Steps to Safety Excellence
Leadership:
It’s action not position.
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78. 10 Steps to Safety Excellence
Supervision
• Look at the Work (MBWA)
• Observations
• Evaluate Practices and Procedures
• Delegate
• Working as a Team
• Coaching / Discipline
• Orientation - Mentor Program
• Safety Shadow
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79. 10 Steps to Safety Excellence
Leadership
"Organization doesn't really accomplish anything. Plans
don't accomplish anything, either. Theories of management
don't much matter. Endeavours succeed or fail because of
the people involved. Only by attracting the best people will
you accomplish great deeds.“
General Colin Powell
Chairman (Ret), Joint Chiefs of Staff
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80. 10 Steps to Safety Excellence
How do you demonstrate safety leadership?
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81. 10 Steps to Safety Excellence
As the employer, The Company holds all levels of
Business Unit Management responsible and
accountable for
• implementation and enforcement of this
policy, The Company Occupational Health and
Safety Program,
• the development and implementation of job
specific safe work procedures for their
business unit
• and for ensuring compliance with the
Occupational Health and Safety Act and
applicable regulations.
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82. 10 Steps to Safety Excellence
Director
Unit Management, policy implementation,
compliance, and the provision of a healthy
and safe work environment are part of the
overall responsibility of the Business Unit
Director.
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83. 10. The Proactive Approach
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84. 10 Steps to Safety Excellence
Proactive Approach
• Anticipate safety issues
• Forecast
• Create a Reporting Culture
• Build the safety memory
• Assess hazards
• Set the example
• Improve the Safety Culture
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85. 10 Steps to Safety Excellence
After Westray Justice Richards
identified 3 issues:
• Commitment
• Continuous Improvement
• Complacency
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86. 10 Steps to Safety Excellence
How are you Proactive?
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87. 10 Steps to Safety Excellence
Safety GO Plan
• Commitment
• The Team Approach
• Communication
• Lifelong learning
• Program Involvement
• Documentation
7. Leadership
8. Safety Memory
9. Hazard Recognition
10. Proactive Approach
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88. 10 Steps to Safety Excellence
10 Steps to Safety Excellence
• Commitment 6. Documentation
• The Team Approach 7. Leadership
• Communication 8. Safety Memory
• Lifelong learning 9. Hazard Recognition
• Program Involvement 10. Proactive Approach
10 Steps to Safety Excellence
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89. 10 Steps to Safety Excellence
Questions?
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