1. Sample Complaint Letter for a Rude Waiter/Waitress
Dear Mr. Richardson,
My husband and I have patronized Pickle Mountain Restaurant many times over the past few years.
Your food is exceptional, and it is a great place to bring out of town guests. We especially enjoy your
fried pickle appetizers.
However, on Saturday, September 27, we had a poor experience. I feel it is important that you be
aware of the behavior of your employees. I have not shared this experience with any of my friends (or
on any social media) yet, and would like to provide you with the opportunity to respond.
We arrived at about 6:45 PM. We do understand that this is a busy time. We were understanding of
the 30 minute wait.
The waitress seemed to be annoyed. She did not smile or say anything friendly. We thought maybe
she was just having a bad day. However, we ordered a hamburger without cheese for our son. (He
cannot have cheese as he is lactose intolerant.) When the food came, there was still cheese on it.
We told her and her response in a rude tone was "Well, you should have reminded me!" She said,
"Just take it off." We couldn't just take it off because the cheese had already melted. We asked a new
hamburger. She seemed very annoyed, but did get him a new hamburger. She also did not refill our
drinks until we asked.
I have enclosed a copy of our bill for your reference. Please contact me at anytime about this issue at
(345) 333-1234. Thank-You. A response from you will make us more likely to return to Pickle
Mountain in the future.
Respectfully,
Paula Poodleson
Sample Complaint Letter for Poor
Customer Service
Dear MacGuffin’s representative,
I’m writing to inform you that I had a negative experience at your location in Columbus, New
Jersey on August 4. My receipt number is 512, and the person who handled my order was
named Alex.
First of all, I recognize that you, as the reader of this letter, are not responsible for my bad
experience, but I am still upset about the situation.

2. I went to the drive-through and ordered a number seven meal with no pickles and three number
two meals with pickles. When I received my order, I checked that all of the sandwiches and fries
were in the bag, paid, and drove away. When I got home, I realized my number seven had
pickles on it. I am allergic to pickles, and I didn’t just want to waste the sandwich, so I drove
back to the drive-through to explain the situation and get it fixed.
When I got to the speaker, I was told (in a tone that sounded annoyed with the fact that I wanted
the issue fixed) that it was easier to take care of inside. So, I went inside and had to wait in line
again to get to the front. I explained the situation to the cashier, but Alex came over and said
that she specifically remembered my order from drive-through and “knew for a fact” that there
were no pickles on my number seven. I showed her the sandwich, at which point she accused
me of taking the pickles from a different sandwich and placing them on the number seven. She
implied that I was just trying to get a free sandwich
In addition to this allegation being false, it was also extremely inappropriate. I was so upset by
the situation and shocked at her accusation that I left the store without having the issue
resolved.
I feel very disappointed with this interaction, as I usually enjoy my experiences at your
restaurant. To fix this situation, I would like a coupon for a free meal of my choice. I think an
apology from Alex is also appropriate.
Please contact me at 555.555.5555 or email me back at jkorkell@email.com. I would like this
situation to be resolved so I can continue to be a loyal MacGuffin’s patron.
Best,
Jim Korkell
Francine Kalu
Flat 4
45 Tyler Road
Cambridge
PC1 2MA
29 May 2013
1 Tyler Road
Cambridge
PC2 3MA
Dear Sir or Madam,
Supply of Goods & Services Act 1982 (As amended)

3. On 03/02/13, you did the following work: You agreed to install a bathroom suite in my home at a cost of
£600.
We agreed this work would be completed by 12/02/13.
However, I have had the following problems:
1) The sink you installed doesn't drain properly
2) The flush on the toilet doesn't work at all.
According to the law named above, I am entitled to have this work done with reasonable care and skill.
I would like you to repair both of these faults within a week or I would like you to refund my money and I
will ask someone to do the work who is able to.
Please respond to my complaint/complete the work in the next 14 days. If you fail to respond/remedy in
this time, I will have no option but to consider taking the matter further.
Yours faithfully
Francine Kalu
Sample Complaint Letter for Bad Service
Dear Mr. Hamilton
I have been a loyal customer of your stores for the past 5 years, I have time and again received
greatservice at your mart which is one of the main reasons I shop at your store. But to my
surprise, on thedate of 23rd August, 2010, I was at the receiving end of some very poor service
at your mart.Onthesaiddate,Imadethepurchaseofmyweeklygroceries,andheadedtowardsthecash
counterto pay for them. The person sitting at the counter, who was wearing the name tag of Jen,
was talkingon her cell phone. When I asked her to make the bill, she said she would do it in 5
minutes, andresumed her conversation on the phone. After a good 10 minutes, she started with
her work and did itvery slowly. The bill, apparently totalled up to more than I expected, so
I asked her to recheck it.Instead, she talked to me very rudely, and told me that if I did not like
the prices, I could take mybusiness elsewhere.I was appalled at such behaviour, and have a good
mind to take my business elsewhere as suggested.I hope you would look into the matter, and
make sure such an incident is not repeated. Yourcompanyhasbeenknowntoprovidegoodservices,and
sucheventstarnishthecompanyname,soplease address this issue soon.
Thank you for your co-operation.
Sincere Regards,
Timothy Stark

4. Head Marketing and Sales
Engro Polymers and Chemicals
First Floor, 38 Z Block,
Commercial Area, Phase III,
DHA, Lahore, Pakistan.
Subject: Report regarding issue of blackmailing and over pricing by Engro Dealers and
Distributors
Respected Sir/Madam,
As-Salaam-o-Alaikum! We are writing this letter to draw your attention towards a very
serious issue that would definitely concern you. We are the manufacturers of plastic
footwear and PVC resin is the main raw ingredient in our product. We have been in this
business for many years and the loyal customers of Engro Chemicals but from past few
months we have been blackmailed by the dealers of Engro in Lahore and being charged
prices of around 300 Rs. more than market price on each bag of PVC resin.
We have been told by the dealers that there is shortage of PVC Resin in the market and
we have no other choice to buy resin at their offered prices or do not buy at all. We
believe that this blackmailing would hurt the goodwill of Engro and trust of loyal
customers on the firm.Since, there has been a lot of hard efforts being put by the whole
team of Engro to build the name and acquiring such huge customer base and you must
have a very good idea that such behavior and tactics by your dealers would heavily
damagefirms’ revenues and profits.
Your product is a star product on BCG matrix right now but you must have relative
market share of greater than 50 percent to keep it in the same category otherwise,
despite the growth in the demand your product would land in question mark. If the
behavior of your distributors would remain the same, your customer would have no
option to look in to other choices to meet his own needs. You must look in to ways to
manage your demand and supply and therefore requires serious efforts to manage
your supply chain more efficiently and effectively.
We are looking forward for a positive response from your side and demand an
immediate action to rectify the above mentioned problems. We are not disclosing our
names to avoid further problems from the dealers. However, you can respond to us on
the email address:
respondme1@gmail.com.
Regards,
Manufacturers of PCU and Plastic Footwear
Lahore, Pakistan.