BarCamp Manchester 2011 We've all encountered horrible experiences over the years as the internet and technology have matured. The age of a functional internet being impressive is over, we need to step up our game. In this session we'll break down how others have failed, and dive in to all the elements that need to come together to create an emotional connection with our users and in turn, a great experience for them.

1. DISSECTING USER EXPERIENCE
Ryan Nicholson - BarCamp NH 2011

2. DISSECTING USER EXPERIENCE
Ryan Nicholson - BarCamp NH 2011
THE AGE OF USER EXPERIENCE

3. Hi! I’m Ryan Nicholson
AestheticRain.com - @RyanDNicholson

4. USER INTERFACE & EXPERIENCE
DESIGNER

5. UM, WHAT?

6. WE PRACTICE MAGIC AND SORCERY

7. WE’RE WEIRD

8. WE BUILD THINGS PEOPLE TAKE FOR
GRANTED

9. SO WHY IS DESIGN IMPORTANT?
GOOD

10. EVERYTHING IS DESIGNED

17. SO WHY DOES MOST SOFTWARE
SUCK?

19. ITS STILL NEW

20. NEW TECHNOLOGY EVOLVES

21. 1900’s

22. 1950’s

23. 2000’s

24. EXPERIENCE OVERCOMES TECHNOLOGY

25. THE INTERNET IS JUST COMING OUT OF
ITS INFANCY

26. PEOPLE HAVE NO IDEA WTF TO DO

27. HISTORY TIME!
(Stay awake or I’ll glue captions to your cats)

28. 1950’s

29. 1960’s

30. 1970’s

31. 1980’s

32. 1990’s

33. Mostly Geeks Mostly People

34. “Programming today is a race between software
engineers striving to build bigger and better
idiot-proof programs, and the universe trying to
build bigger and better idiots.”
Rich Cook

35. WE HATED OUR USERS

37. SOMEBODY SAW THIS COMING

38. STEVE JOBS 1955-2011

39. DESIGN FOR HUMANS

40. PULLING THIS OFF IS TOUGH

45. SO HOW DO WE DESIGN IT?

46. Content Strategy
Information Architecture
Visual Design
Usability
Interaction Design
EVERYTHING ELSE+
Experience Design

50. USABLE DESIGN = EDIBLE FOOD

55. SO WHAT IS A DELIGHTFUL
EXPERIENCE?

61. THESE TASKS ARE BORING

68. BUILDING THIS STUFF FOR PEOPLE IS
OUR RESPONSIBILITY

69. THESE ARE THE PRODUCTS WE BUILD
TOGETHER

70. LETS MAKE STUFF THAT IMPROVES
PEOPLE’S LIVES

71. FIN
Ryan Nicholson | aestheticrain.com | @RyanDNicholson