This document discusses conflicts that can arise in pharmacy work and ways to resolve them. It notes that pharmacy technicians are essential for modern healthcare but exist to assist pharmacists. Common causes of conflicts include lack of communication, egos, and personal or patient needs not being met. Groups are asked to identify potential pharmacy conflicts and ways to ease them. Key points emphasized are seeing the whole patient-care picture, compromise, identifying the real issues, and finding win-win solutions. Effective conflict resolution is important for safe patient medication therapy.
2. Program Information ACPE # 384-000-07-014-L04 Release Date: 8-6-07 Expires: 8-6-2010 STAT Educational Services, a division of National Pharmacy Technician Association Inc., is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education.
