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hybrid in a (chocolate) box




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Monday, 15 April 13
content delivery tools. They include any meeting
                      or event with at least one group of face-to-face     Be
   what is a hybrid event?
                      participants that digitally connects with partici-
                      pants in another or multiple locations.
                                                                           On
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                        The best hybrid events@ruudwjanssen
                                  #CWTworkshop | create unique experi-
                                                                           a tw
Monday, 15 April 13
MPI Hybrid Events Research
                               How To roadmap
                                                            facilitated by

                                                   Ruud Janssen, CMM

                                                          www.TNOC.ch


                           #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
Download thew research
                         + Hybrid Meeting
                                                                                                                                                                                                  CHAPTER 1:
                                                                                                                                                                                                  Introducing                                                          Benefits to Meeting Professionals

                                                                                                                                                                                                  Hybrid Meetings
                                                                                                                                                                                                                                                                       Hybrid events create new opportunities for meeting planners to:
                                                                                                                                                                                                                                                                       • Become more involved in the content development,
                                                                                                                                                                                                                                                                       • Develop creativity in designing events,
                                                                                                                                                                                                  What is a Hybrid Meeting? Hybrid meetings inte-                      • Concentrate on objectives and strategy,
                                                                                                                                                                                                                                                                       • Learn how to strategically ask questions when selecting
                                                                                                                                                                                                  grate technology with traditional event practices                      and applying technology and
                                                                                                                                                                                                  to create new types of attendee experiences and                      • Develop additional project management and planning skills.
                                                                                                                                                                                                  content delivery tools. They include any meeting
                                                                                                                                                                                                  or event with at least one group of face-to-face                     Benefits to Onsite Planners
                                                                                                                                                                                                                                                                       Onsite planners who work for conference centers and other event
                                                                                                                                                                                                  participants that digitally connects with partici-                   venues can expand their client offerings to:
                                                                                                                                                                                                  pants in another or multiple locations.                              • Centralized booking of conference rooms across

                             How-to Guide:                                                                                      Table of Contents
                                                                                                                                                                                                                                                                         multiple properties for hybrid meetings,
                                                                                                                                                                                                                                                                       • Centralized audiovisual technology ordering

                             Hybrid Meetings                                                                                    CHAPTER 1: INTRODUCING HYBRID MEETINGS (PG 2)                                                                                            and support across multiple properties,
                                                                                                                                - What is a Hybrid Meeting?                                                                                                            • Videoconference facilities on multiple properties,
                                                                                                                                - Discovering the Benefits of Hybrid Meetings                                                                                           • Centralized ordering of food and beverage across
                             By Jenise Fryatt, Rosa Garriga, Ruud Janssen,                                                                                                                                                                                               multiple properties,
                                                                                                                                  1. Benefits to Meeting Professionals
                             CMM, Richard John and Samuel J. Smith                                                                2. Benefits to Onsite Planners                                                                                                        • Temporary staffing support across multiple properties
                                                                                                                                - Building Blocks of Hybrid Events                                                                                                       and cities and
                                                                                                                                  1. Spaces                                                                                                                            • Internet bandwidth support.
                                                                                                                                  2. Audience
                                                                                                                                  3. Configurations                                                                                                                     Building Blocks of Hybrid Events
                                                                                                                                  4. Technology                                                                                                                        One of the greatest advantages of hybrid events is that they
                                                                                                                                - Format Types                                                                                                                         allow meeting professionals to reconfigure the building blocks
                                                                                                                                - Role of Communication in Live and Hybrid Events                                                                                      of an event. For example, instead of having a single venue, you
                                                                                                                                                                                                                                                                       could have four or five regional sites. Instead of flying attendees
                            INTRODUCTION                                                                                        CHAPTER 2: HYBRID EVENT PROCESS (PG 7)                                                                                                 to a single city for a half-day conference, you can invite them to
                                                                                                                                - Introduction                                                      The best hybrid events create unique experi-
                           Hybrid is the breakout star of the
                                                                                                                                                                                                                                                                       a two-hour conference at restaurants in their cities.
                                                                                                                                - Strategy
                                                                                                                                  1. Define Meeting Objectives
                                                                                                                                                                                                  ences for different types of participants in differ-                    Technology enables hybrid events to work across time and

                           meeting industry, an emerging event type that re-                                                      2. Consider External Factors
                                                                                                                                  3. Develop a Budget
                                                                                                                                                                                                  ent places. Combining functionalities of face-to-                    space. Before getting engaged with the technological options and
                                                                                                                                                                                                                                                                       requirements, it’s critical to understand the basic building blocks of
                           quires meeting professionals to stretch their creativity, strategizing,                                                                                                face events and those of virtual meetings into                       hybrid events.
                                                                                                                                  4. Measure Success
                                                                                                                                  5. Analyze Your Audience                                        hybrid events enables meeting planners to have
                           execution and measurement and integrate technology with tradi-                                                                                                                                                                              Spaces. Hybrid attendees aren’t limited to a single room or venue.
                                                                                                                                  6. Outline Your Event Execution Strategy                        a much broader spectrum of options to engage                         They can participate online at the hotel, at a regional site or on the
                           tional live events to create new types of experiences and content                                    - Pre-Production
                                                                                                                                                                                                  delegates. It’s important to become familiar with                    beach. Presenters and facilitators can be spread across time and
                                                                                                                                  1. Pre-Event Marketing                                                                                                               space as well. Here are the most common spaces.
                           delivery tools. Nowhere in the history of meetings have we seen                                        2. Content Design                                               the components of hybrid events before you                           • A hybrid event is a gathering of at least one group of face-to-face
                           such an explosion of so many different formats and applications                                        3. Digital Communications                                       think and conceptualize available options.                             participants that digitally connects with participants in another
                                                                                                                                  4. Speaker Selection and Briefing                                                                                                       or multiple locations.
                           of new technology.                                                                                     5. Engagement                                                                                                                        • A virtual event is a gathering of participants in multiple
                                                                                                                                  6. Key Hybrid Team Roles                                        Discovering the Benefits of Hybrid Meetings
                                                                                                                                                                                                  Meetings deliver value when participants do something                  locations who connect by some form of technology (phone,
                              Microsoft, eBay and Thrivent Financial are just a few of the                                        7. Security and Data Privacy                                                                                                           video, computer).
                                                                                                                                  8. Security and Data Privacy                                    (buy a product/service, become more efficient, learn a skill or
                                                                                                                                                                                                                                                                       • A face-to-face event is a gathering of individuals in the
                           companies that have realized the value of the hybrid meetings—to                                       9. Metrics and Reporting                                        procedure) as a result of having attended. Hybrid events
                                                                                                                                                                                                                                                                         same location.
                                                                                                                                - Onsite                                                          are no different in that sense from live events. They give you
                           increase sales, improve performance and grow attendance. How-                                        - Post-Event                                                      opportunities for adding value in the following ways.                • A pod event (also referred to as a pod) is a gathering of
                                                                                                                                                                                                  • Reaching more delegates (face-to-face plus virtual)                  individuals in one location linked to an event in a separate
                           ever, only a fraction of meeting professionals take advantage of all                                 CHAPTER 3: SUCCESSFUL HYBRID EVENT MODELS (PG 10)                                                                                        location.
                                                                                                                                                                                                  • Allowing virtual delegates to participate alone
                           that technology has to offer. Many interviewed for MPI’s research                                    - Thrivent Financial                                                 or in small groups                                                • A studio event is a gathering that includes a space for content
                                                                                                                                - eBay                                                            • Providing new content delivery and communication                     production that is distributed to an online or pod audience.
                           into hybrid events don’t have experience using the model, but                                        - Nike                                                               options
                                                                                                                                - SAP                                                             • Connecting multiple events that occur concurrently                 Audiences. When you link audiences in vastly different locations,
                           those who do are more likely to exceed objectives.                                                                                                                                                                                          you need to consider their different needs and experiences. Here
                                                                                                                                - SAE                                                                or at different times or locations
                                                                                                                                - Theater                                                         • Extending the reach of your message by repurposing                 are the most common audience types.
                              So, we present this How-to Guide, based on author experi-                                         - Sports                                                             event content                                                     • The face-to-face audience of a hybrid event can be small or
                                                                                                                                - Politics                                                        • Including people who could not otherwise attend                       large. Its needs are the same as the needs for any face-to-face
                           ence, a survey of 1,794 meeting professionals and delegates and                                                                                                                                                                                event, but there are new aspects to consider. Will the virtual
                                                                                                                                - Open Source                                                        (busy executives, global attendees)
                           37 in-depth interviews with meeting professionals who have con-                                                                                                        Attend hybrid events as a virtual participant prior to                  audience interact with the face-to-face audience? Often




                      http://bit.ly/hybridtoolkit
                                                                                                                                CHAPTER 4: RESOURCES (PG 11)                                                                                                              face-to-face participants pay more to attend. Keep this in mind
                                                                                                                                                                                                  creating one for your own organization and seek the
                           ducted hybrid events and delegates who have experienced them.                                        - Definitions                                                      advice of peers who are experienced in the medium.                      to ensure that other elements of the event don’t negatively
                                                                                                                                - Useful Online Articles Related to Hybrid Events                                                                                         affect the face-to-face experience.
                           This guide gives you the tools you need to implement your own                                        - Ideas, Inspiration for Hybrid Events
                           hybrid event in two sections: one theoretical, one practical.                                        - Hybrid Event Pre-Production and Production Tools                                                                                                                          Hybrid Meetings: How-To Guide | Page 2
                                                                                                                                - Remote Audience Engagement Tools

                                                                                                                                                        Hybrid Meetings: How-To Guide | Page 1




                                                                                                                                                                                                 Today’s technology has made it much more affordable to set up          Another hybrid format uses a studio to create and broadcast con-
                                                                                                                                                                                                 two-way communications between pods and remote sites. This             tent. The face-to-face delegates attend in small groups in remote
                                                                                                                                                                                                 allows attendees to actively contribute to the content and the         pods watching the broadcast. These attendees then have the
                         • The Pod audience experiences two types of events                                       The simplest form of hybrid event takes the content already                    dialogue. Equally important, speakers from one pod can present         chance to ask the speaker questions or give feedback.
                           simultaneously: the face-to-face meeting and the remote                                being captured and streams it to individuals who are watching                  to the live event, or do callouts to the pods to get their perspec-
                           experience that they watch streamed. Consider how much                                 sessions online. It’s one-way communication from your event to                 tives on specific topics. This format is much more engaging for           Studio + 2 way pods
                           autonomy each pod has in relation to the event(s) they’re                              participants that view the event remotely.                                     the pod participants but requires two-way streams from the
                           connected to, whether or not the pods can communicate                                                                                                                 live event to the pods for both audio and video. As soon as you
                           with other pods or with the main event space, what technology                                                                                                         introduce two-way communication, the level of complexity and
                                                                                                                    Live Main + virtual participants                                             coordination goes up significantly.
                           will produce the most glitch-free experience and what
                           everyone will do in case of technology failure.
                         • Remember that individuals attending online can disconnect                                                                                                               Main + 2 way pods
                           when and if they want to. So keep their attention top-of-mind.

                         Configurations. When you move the audience and speakers to
                         different spaces, you can start recombining the building blocks of
                         your hybrid event. Here are some commonly used configurations
                         for hybrid events.


                                                                   Legend
                                    space types                             communication connection




                                                  = Face to face event
                                                                              = realtime 1 way broadcast stream


                                                                              = realtime 2 way communication
                                                                                                                  Some of your virtual viewers may get together in groups and
                                                  = Pod event                                                     watch the event together. Here, pods “watch” the content in
                                                                              = on demand broadcast stream
                                                                                                                  four groups; each has its own “live event” in other locations.                                                                                        This can then also be combined with pods and individual virtual
                                                                                                                  This technique is often used when room capacity at live events is                                                                                     participants.
                                                                              = near realtime
                                                  = Studio event                                                  insufficient, or when you want to connect groups of people who
                                                                                                                                                                                                 It’s also possible to combine elements from the above formats.           Studio + 2 way pods + virtual participants
                                                                                                                  can’t travel, and thus gather remotely in pods to have their own
                                                                                                                                                                                                 You can have a live event, a number of pods and individual
                                                  = Online individual                                             “live events” in other locations. You capture the essence of the
                                                                                                                                                                                                 participants.
                                                                                                                  video and audio onsite at the live event and stream it out to the
                                                                                                                  pods. They can watch it live or live with a delay or time-shifted
                                                                                                                  (when it is convenient in their time zone or program).                           Main + 1 way pods + virtual participants

                         Format Types
                         Traditionally, we have speakers and attendees in the same venue.                           Main + 1 way pods
                         You have staging and production equipment in place for your
                         general (plenary) sessions.


                           Live Main Event




                                                                         #CWTworkshop | @ruudwjanssen
                                                                                                                                                                                                                                                                                                            Hybrid Meetings: How-To Guide | Page 4




Monday, 15 April 13                                                                                                                                    Hybrid Meetings: How-To Guide | Page 3
about the research
                      Talked to smart people who said smart
                      things: 1,794 Survey respondents and
                      37 interviews.




                              #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
enabled by




                      #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
research team
                           USA & European based research team




        Samuel J. Smith    Rosa Garriga   Jenise Fryatt   Richard John   Ruud Janssen

                                #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
learner outcomes

               1.Discover why hybrid events are relevant and
               define the opportunities and benefits for your
               organization

               2.Learn about the building blocks and new
               communication functions available in hybrid events



                           #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
learner outcomes
               3.Become familiar with engagement
               techniques can be used with the technology
               options available.

               4.Be ready to plan your next hybrid meeting after
               having discovered the Hybrid Event Process
               that comes directly from researching and analyzing
               the most successful hybrid events.


                           #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
would you like to…?




                      #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
about the research
                 Looked at hybrid events from six different angles:
                 • production
                 • technology
                 • attendee experience
                 • design & preparing content
                 • team
                 • preparing & training speakers
   + Hybrid Meeting




                              #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
When have you last
                         had chocolate?
                      #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
When have you last
                      been to the Theatre?
                        #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
u s ?
                                                          t to
                                                  v an
                                              l e
                                      is   re
                              is   th
                        h   y
                      w


                               #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
NT live facts
                           • filmed in high definition
                           • broadcast via satellite
                           • in 500 cinemas in 22 countries
                           • £ 50 (€ 59) Live Ticket
                           • £ 15 (€ 18) Cinema ticket



                       #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
would you like to…?
         • Reach more delegates
         • Allow virtual delegates to participate
         • Provide new content delivery & communication options
         • Connect multiple events
         • Different times or locations
         • Repurposing event content
         • Include those who could not attend

                         #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
what you can expect
                      Why?    opportunities & benefits


                      What? building blocks & case study

                      How? formats; tech; engagement

                      When? process

                                 #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
what’s expected of you
            • Become more involved in the content development,

            • Develop creativity in designing events,

            • Concentrate on objectives and strategy,

            • Learn how to strategically ask questions when selecting and
            applying technology

            • Develop new planning skills.

                             #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
hybrid mission possible




                           #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
different spaces, you can start recombining the building blocks of
               your hybrid event. Here are some commonly used configurations
              what are your building blocks
               for hybrid events.


                                                        Legend
                         space types                             communication connection




                                       = Face to face event
                                                                   = realtime 1 way broadcast stream


                                                                   = realtime 2 way communication
                                                                                                       Som
                                       = Pod event                                                     watc
                                                                   = on demand broadcast stream
                                                                                                       four
                                                                   = near realtime
                                                                                                       This
                                       = Studio event                                                  insu
                                                                                                       can’
                                       = Online individual                                             “live
                                                                                                       vide
                                                                                                       pods
                                        #CWTworkshop | @ruudwjanssen                                   (whe
Monday, 15 April 13
different spaces, you can start recombining the building blocks of
               your hybrid event. Here are some commonly used configurations
              what are your building blocks
               for hybrid events.


                                                        Legend
                         space types                             communication connection




                                       = Face to face event
                                                                   = realtime 1 way broadcast stream


                                                                   = realtime 2 way communication
                                                                                                       Som
                                       = Pod event                                                     watc
                                                                   = on demand broadcast stream
                                                                                                       four
                                                                   = near realtime
                                                                                                       This
                                       = Studio event                                                  insu
                                                                                                       can’
                                       = Online individual                                             “live
                                                                                                       vide
                                                                                                       pods
                                        #CWTworkshop | @ruudwjanssen                                   (whe
Monday, 15 April 13
different spaces, you can start recombining the building blocks of
               your hybrid event. Here are some commonly used configurations
              what are your building blocks
               for hybrid events.


                                                        Legend
                         space types                             communication connection




                                       = Face to face event
                                                                   = realtime 1 way broadcast stream


                                                                   = realtime 2 way communication
                                                                                                       Som
                                       = Pod event                                                     watc
                                                                   = on demand broadcast stream
                                                                                                       four
                                                                   = near realtime
                                                                                                       This
                                       = Studio event                                                  insu
                                                                                                       can’
                                       = Online individual                                             “live
                                                                                                       vide
                                                                                                       pods
                                        #CWTworkshop | @ruudwjanssen                                   (whe
Monday, 15 April 13
where are your attendees




                               at home                                                                     in pods




 http://www.flickr.com/photos/oddysseey/5051881806/sizes/l/in/photostream/


 http://www.flickr.com/photos/reallyboring/6010493725/sizes/o/in/
 photostream/



                                                                                        onsite
                                                                            #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
hybrid mission possible
                         + Hybrid Meetings Case Study: eBay




                               eBay: Hybrid
                                                                                                                           Y
                                                                                                   communications for eBay.
                               Across Borders
                                                                                                                         D
                                                                                                       That department created a structure for the weekly meetings



                                                                                                           U
                                                                                                   that employees liked—one that allowed them to put faces to names




                                                                                                         T
                                                                                                   and get a live, team-oriented experience that provided updates on




                                                                                          S
                              When Pierre Omidyar started eBay in 1995, he said he wanted to       important company business.
                              “create an efficient market where regular people could compete            Though the ETB originally began as a way for management to



                                                                                        E
                              with big business.” Seventeen years later, eBay has become big       update teams, the format has evolved to one that is less hierarchical



                                                                          S
                              business, with 90 million users and more than US$9 billion in        and more discussion-oriented. Participants from the various offices




                                                                        A
                              revenue a year.                                                      interact and ask questions in real time. Davies establishes an




                                                               C
                                  As with any company’s rapid expansion, there were bound          agenda and plans for each meeting several months in advance.
                              to be growing pains. And, because of a major restructuring,              “We currently have 14 offices in 13 different countries around
                              eBay experienced a problem many large companies encounter:           Europe,” he notes. “It’s growing all the time as eBay grows.
                              The multinational Internet corporation needed to find a way for       Last month, we added our recently acquired business in Turkey,
                              colleagues in 14 offices in 13 European countries to interact with    Gittigidiyor.”
                              and see and hear their leaders talk about business strategy on a         The timing and frequency of the event has flexed around
                              regular basis.                                                       the needs of the business. When the need to connect the wider
                                  Enter the European Team Brief (ETB), developed by                regional team was at its strongest, the briefing occurred at 10
                              communications specialists at the company in 2008. The first          a.m. Mondays. Company leaders liked how ETB could be used
                              briefs were limited to weekly emails with embedded video.            to set the tempo and tone for the week. Scheduling the meeting on
                              But after a year, the team introduced Web conferencing on            Monday, a day when most people in the European offices avoid
                              a shoestring budget. The 14 offices had a one-hour, live,             travel, also resulted in greater attendance. Recently, ETB meetings

                                               #CWTworkshop | @ruudwjanssen
                              joint meeting each week using Microsoft Office Suite. And
                              slowly the meeting evolved into today’s HD (high-definition)
                              videoconference solution.
                                                                                                   have moved to a monthly frequency, with occasional ad hoc
                                                                                                   meetings, reflecting a decision by the company to increase its local
                                                                                                   market focus.
                                  Participants in the weekly, multi-office hybrid meeting now           The ETB is marketed to European employees through email
Monday, 15 April 13           interact both face-to-face (in large designated areas within their   invitations and follow-up summaries.
eBay European Team
      Brief case study




                         #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
How To Guide                                                                                                            CHAPTER 1:
                                                                                                                                                                                                Introducing                                                          Benefits to Meeting Professionals

                                                                                                                                                                                                Hybrid Meetings
                                                                                                                                                                                                                                                                     Hybrid events create new opportunities for meeting planners to:
                            + Hybrid Meeting                                                                                                                                                                                                                         • Become more involved in the content development,
                                                                                                                                                                                                                                                                     • Develop creativity in designing events,
                                                                                                                                                                                                What is a Hybrid Meeting? Hybrid meetings inte-                      • Concentrate on objectives and strategy,
                                                                                                                                                                                                                                                                     • Learn how to strategically ask questions when selecting
                                                                                                                                                                                                grate technology with traditional event practices                      and applying technology and
                                                                                                                                                                                                to create new types of attendee experiences and                      • Develop additional project management and planning skills.
                                                                                                                                                                                                content delivery tools. They include any meeting
                                                                                                                                                                                                or event with at least one group of face-to-face                     Benefits to Onsite Planners
                                                                                                                                                                                                                                                                     Onsite planners who work for conference centers and other event
                                                                                                                                                                                                participants that digitally connects with partici-                   venues can expand their client offerings to:
                                                                                                                                                                                                pants in another or multiple locations.                              • Centralized booking of conference rooms across
                                                                                                                                                                                                                                                                       multiple properties for hybrid meetings,
                                                                                                                                                                                                                                                                     • Centralized audiovisual technology ordering

                                How-to Guide:
                                                                                                                                                                                                                                                                       and support across multiple properties,
                                                                                                                              Table of Contents                                                                                                                      • Videoconference facilities on multiple properties,
                                                                                                                                                                                                                                                                     • Centralized ordering of food and beverage across
                                Hybrid Meetings                                                                               CHAPTER 1: INTRODUCING HYBRID MEETINGS (PG 2)
                                                                                                                              - What is a Hybrid Meeting?                                                                                                              multiple properties,
                                                                                                                              - Discovering the Benefits of Hybrid Meetings                                                                                           • Temporary staffing support across multiple properties
                                By Jenise Fryatt, Rosa Garriga, Ruud Janssen,                                                                                                                                                                                          and cities and
                                                                                                                                1. Benefits to Meeting Professionals
                                CMM, Richard John and Samuel J. Smith                                                           2. Benefits to Onsite Planners                                                                                                        • Internet bandwidth support.
                                                                                                                              - Building Blocks of Hybrid Events
                                                                                                                                1. Spaces
                                                                                                                                2. Audience                                                                                                                          Building Blocks of Hybrid Events
                                                                                                                                3. Configurations                                                                                                                     One of the greatest advantages of hybrid events is that they
                                                                                                                                4. Technology                                                                                                                        allow meeting professionals to reconfigure the building blocks
                                                                                                                              - Format Types                                                                                                                         of an event. For example, instead of having a single venue, you
                                                                                                                              - Role of Communication in Live and Hybrid Events
                                                                                                                                                                                                                                                                     could have four or five regional sites. Instead of flying attendees
                               INTRODUCTION                                                                                   CHAPTER 2: HYBRID EVENT PROCESS (PG 7)                                                                                                 to a single city for a half-day conference, you can invite them to
                                                                                                                              - Introduction                                                      The best hybrid events create unique experi-                       a two-hour conference at restaurants in their cities.
                              Hybrid is the breakout star of the                                                              - Strategy
                                                                                                                                1. Define Meeting Objectives                                     ences for different types of participants in differ-                    Technology enables hybrid events to work across time and
                              meeting industry, an emerging event type that re-                                                 2. Consider External Factors
                                                                                                                                3. Develop a Budget
                                                                                                                                                                                                ent places. Combining functionalities of face-to-                    space. Before getting engaged with the technological options and
                                                                                                                                                                                                                                                                     requirements, it’s critical to understand the basic building blocks of
                              quires meeting professionals to stretch their creativity, strategizing,                           4. Measure Success                                              face events and those of virtual meetings into                       hybrid events.
                              execution and measurement and integrate technology with tradi-                                    5. Analyze Your Audience
                                                                                                                                6. Outline Your Event Execution Strategy                        hybrid events enables meeting planners to have
                                                                                                                                                                                                                                                                     Spaces. Hybrid attendees aren’t limited to a single room or venue.
                              tional live events to create new types of experiences and content                               - Pre-Production                                                  a much broader spectrum of options to engage
                                                                                                                                1. Pre-Event Marketing
                                                                                                                                                                                                                                                                     They can participate online at the hotel, at a regional site or on the
                              delivery tools. Nowhere in the history of meetings have we seen                                   2. Content Design                                               delegates. It’s important to become familiar with                    beach. Presenters and facilitators can be spread across time and
                              such an explosion of so many different formats and applications                                   3. Digital Communications                                                                                                            space as well. Here are the most common spaces.
                                                                                                                                4. Speaker Selection and Briefing                                the components of hybrid events before you                           • A hybrid event is a gathering of at least one group of face-to-face
                              of new technology.                                                                                5. Engagement                                                   think and conceptualize available options.                             participants that digitally connects with participants in another
                                                                                                                                6. Key Hybrid Team Roles
                                                                                                                                                                                                                                                                       or multiple locations.
                                 Microsoft, eBay and Thrivent Financial are just a few of the                                   7. Security and Data Privacy
                                                                                                                                8. Security and Data Privacy                                   Discovering the Benefits of Hybrid Meetings                            • A virtual event is a gathering of participants in multiple
                              companies that have realized the value of the hybrid meetings—to                                  9. Metrics and Reporting                                       Meetings deliver value when participants do something                   locations who connect by some form of technology (phone,
                              increase sales, improve performance and grow attendance. How-                                   - Onsite                                                         (buy a product/service, become more efficient, learn a skill or          video, computer).
                                                                                                                              - Post-Event                                                                                                                           • A face-to-face event is a gathering of individuals in the
                                                                                                                                                                                               procedure) as a result of having attended. Hybrid events
                              ever, only a fraction of meeting professionals take advantage of all                                                                                                                                                                     same location.
                                                                                                                              CHAPTER 3: SUCCESSFUL HYBRID EVENT MODELS (PG 10)                are no different in that sense from live events. They give you
                              that technology has to offer. Many interviewed for MPI’s research                               - Thrivent Financial                                             opportunities for adding value in the following ways.                 • A pod event (also referred to as a pod) is a gathering of
                                                                                                                              - eBay                                                                                                                                   individuals in one location linked to an event in a separate
                              into hybrid events don’t have experience using the model, but                                   - Nike
                                                                                                                                                                                               • Reaching more delegates (face-to-face plus virtual)
                                                                                                                                                                                               • Allowing virtual delegates to participate alone                       location.
                              those who do are more likely to exceed objectives.                                              - SAP
                                                                                                                                                                                                  or in small groups                                                 • A studio event is a gathering that includes a space for content
                                                                                                                              - SAE
                                                                                                                              - Theater                                                        • Providing new content delivery and communication                      production that is distributed to an online or pod audience.
                                 So, we present this How-to Guide, based on author experi-                                    - Sports                                                            options
                              ence, a survey of 1,794 meeting professionals and delegates and                                 - Politics
                                                                                                                                                                                               • Connecting multiple events that occur concurrently                  Audiences. When you link audiences in vastly different locations,
                                                                                                                              - Open Source                                                                                                                          you need to consider their different needs and experiences. Here
                              37 in-depth interviews with meeting professionals who have con-                                                                                                     or at different times or locations
                                                                                                                              CHAPTER 4: RESOURCES (PG 11)                                     • Extending the reach of your message by repurposing                  are the most common audience types.
                              ducted hybrid events and delegates who have experienced them.                                   - Definitions                                                        event content                                                      • The face-to-face audience of a hybrid event can be small or
                                                                                                                              - Useful Online Articles Related to Hybrid Events                                                                                         large. Its needs are the same as the needs for any face-to-face
                              This guide gives you the tools you need to implement your own                                   - Ideas, Inspiration for Hybrid Events
                                                                                                                                                                                               • Including people who could not otherwise attend
                                                                                                                                                                                                  (busy executives, global attendees)                                   event, but there are new aspects to consider. Will the virtual
                              hybrid event in two sections: one theoretical, one practical.                                   - Hybrid Event Pre-Production and Production Tools
                                                                                                                                                                                                                                                                        audience interact with the face-to-face audience? Often
                                                                                                                              - Remote Audience Engagement Tools                               Attend hybrid events as a virtual participant prior to
                                                                                                                                                                                               creating one for your own organization and seek the                      face-to-face participants pay more to attend. Keep this in mind
                                                                                                                                                     Hybrid Meetings: How-To Guide | Page 1
                                                                                                                                                                                               advice of peers who are experienced in the medium.                       to ensure that other elements of the event don’t negatively
                                                                                                                                                                                                                                                                        affect the face-to-face experience.




                      http://bit.ly/hybridtoolkit
                                                                                                                                                                                                                                                                                                          Hybrid Meetings: How-To Guide | Page 2




                                                                                                                                                                                               Today’s technology has made it much more affordable to set up           Another hybrid format uses a studio to create and broadcast con-
                        • The Pod audience experiences two types of events                                       The simplest form of hybrid event takes the content already                   two-way communications between pods and remote sites. This              tent. The face-to-face delegates attend in small groups in remote
                          simultaneously: the face-to-face meeting and the remote                                being captured and streams it to individuals who are watching                 allows attendees to actively contribute to the content and the          pods watching the broadcast. These attendees then have the
                          experience that they watch streamed. Consider how much                                 sessions online. It’s one-way communication from your event to                dialogue. Equally important, speakers from one pod can present          chance to ask the speaker questions or give feedback.
                          autonomy each pod has in relation to the event(s) they’re                              participants that view the event remotely.                                    to the live event, or do callouts to the pods to get their perspec-
                          connected to, whether or not the pods can communicate
                                                                                                                                                                                               tives on specific topics. This format is much more engaging for             Studio + 2 way pods
                          with other pods or with the main event space, what technology                            Live Main + virtual participants                                            the pod participants but requires two-way streams from the
                          will produce the most glitch-free experience and what
                          everyone will do in case of technology failure.                                                                                                                      live event to the pods for both audio and video. As soon as you
                        • Remember that individuals attending online can disconnect                                                                                                            introduce two-way communication, the level of complexity and
                          when and if they want to. So keep their attention top-of-mind.                                                                                                       coordination goes up significantly.

                        Configurations. When you move the audience and speakers to                                                                                                                Main + 2 way pods
                        different spaces, you can start recombining the building blocks of
                        your hybrid event. Here are some commonly used configurations
                        for hybrid events.


                                                                  Legend
                                   space types                             communication connection




                                                 = Face to face event
                                                                             = realtime 1 way broadcast stream


                                                                             = realtime 2 way communication
                                                                                                                 Some of your virtual viewers may get together in groups and
                                                 = Pod event                                                     watch the event together. Here, pods “watch” the content in
                                                                             = on demand broadcast stream
                                                                                                                 four groups; each has its own “live event” in other locations.
                                                                             = near realtime
                                                                                                                 This technique is often used when room capacity at live events is
                                                 = Studio event                                                  insufficient, or when you want to connect groups of people who
                                                                                                                 can’t travel, and thus gather remotely in pods to have their own
                                                 = Online individual                                             “live events” in other locations. You capture the essence of the
                                                                                                                 video and audio onsite at the live event and stream it out to the
                                                                                                                 pods. They can watch it live or live with a delay or time-shifted                                                                                     This can then also be combined with pods and individual virtual
                                                                                                                 (when it is convenient in their time zone or program).                                                                                                participants.

                        Format Types                                                                                                                                                           It’s also possible to combine elements from the above formats.             Studio + 2 way pods + virtual participants
                        Traditionally, we have speakers and attendees in the same venue.                           Main + 1 way pods                                                           You can have a live event, a number of pods and individual
                        You have staging and production equipment in place for your                                                                                                            participants.
                        general (plenary) sessions.

                                                                                                                                                                                                 Main + 1 way pods + virtual participants
                          Live Main Event




                                                                                       #CWTworkshop | @ruudwjanssen                                   Hybrid Meetings: How-To Guide | Page 3




                                                                                                                                                                                                                                                                                                            Hybrid Meetings: How-To Guide | Page 4



Monday, 15 April 13
nts                    The simplest form of hybrid event takes the content already


                          format examples
he remote               being captured and streams it to individuals who are watching
  how much              sessions online. It’s one-way communication from your event to
 t(s) they’re           participants that view the event remotely.
mmunicate
what technology           Live Main + virtual participants
 d what

 n disconnect
 on top-of-mind.

d speakers to
uilding blocks of
d configurations




 connection




 way broadcast stream


 way communication
                        Some of your virtual viewers may get together in groups and
                        watch the event together. Here, pods “watch” the content in
d broadcast stream                #CWTworkshop | @ruudwjanssen
                        four groups; each has its own “live event” in other locations.
  Monday, 15 April 13   This technique is often used when room capacity at live events is
video and audio onsite at the live event and stream it out to the
                       pods. They can watch it live or live with a delay or time-shifted

                         format examples
                       (when it is convenient in their time zone or program).


he same venue.           Main + 1 way pods
ace for your




                                 #CWTworkshop | @ruudwjanssen
 Monday, 15 April 13
Studio
                      the pod participants but requires two-way streams from the
                      live event to the pods for both audio and video. As soon as you

                         format examples
                      introduce two-way communication, the level of complexity and
                      coordination goes up significantly.

                        Main + 2 way pods




                                                                                        This can
                                                                                        participan
                                #CWTworkshop | @ruudwjanssen
Monday, 15 April 13   It’s also possible to combine elements from the above formats.
It’s also possible to combine elements from the above formats.   Studio + 2 way

                        format examples
                      You can have a live event, a number of pods and individual
                      participants.


                        Main + 1 way pods + virtual participants




                                 #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
fordable to set up     Another hybrid format uses a studio to create and broadcast con-
 emote sites. This     tent. The face-to-face delegates attend in small groups in remote
content and the
ne pod can present
 get their perspec-
                        format examples
                       pods watching the broadcast. These attendees then have the
                       chance to ask the speaker questions or give feedback.

 ore engaging for        Studio + 2 way pods
eams from the
o. As soon as you
of complexity and




                                 #CWTworkshop | @ruudwjanssen
 Monday, 15 April 13   This can then also be combined with pods and individual virtual
format examples
                       This can then also be combined with pods and individual virtual
                       participants.

 ove formats.            Studio + 2 way pods + virtual participants
individual




                                  #CWTworkshop | @ruudwjanssen
 Monday, 15 April 13
Alternatively you can have independent events that are intercon-   Technology. T


                      format examples
                      nected during which each pod has its own programming and           events. Your
                      connects with other pods for joint sessions.                       you allocate r
                                                                                         • Production
                                                                                           and/or stud
                       Equal pods                                                        • Streaming
                                                                                           it on a serv
                                                                                           and provid
                                                                                         • Online atte
                                                                                           and login a
                                                                                           element su
                                                                                           online com
                                                                                         • You need st
                                                                                           This may c
                                                                                         • Videoconfe
                                                                                           and video
                                                                                           minimizing

                                                                                         Role of Comm
                                                                                         The role of co
                                                                                         across multip
                                                                                         creates a diffe
                                                                                         for content d
                                                                                         communicati
                                                                                         on the next p
                                                                                         they are relev
                                                                                             Dispersio
                               #CWTworkshop | @ruudwjanssen                              locations crea
Monday, 15 April 13                                                                      building face-
engagement
                      VIRTUAL STUDIO LIVE EVENT          EXCLUSIVE INTERVIEWS




                          MAKE IT PERSONAL                  BUILD A COMMUNITY




                                      #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
The presentation styles require
  certain specific skills in terms of
  talking to the camera and being
  comfortable around a camera.
  Richard Davies, eBay Europe




Monday, 15 April 13
TEAMS AND PEOPLE
        Which roles do you consider to be of most importance for a Hybrid Event Team?



             Production Director
            Creative Director
            Technical Director
            Digital Strategist
            Consultant
            Virtual Emcee
            Meeting Planner
            Marketing Manager
            Educator


                                   Important   Unsure      Not Important


Monday, 15 April 13
For examples, refer to Chapter 3.                  remote participant networking and team building.
                                                          Your building blocks can be configured in many different
                                                      ways. Keep your audience, spaces and objectives forefront, as
                                                      these factors will help guide your hybrid strategy. In Chapter 2,




                                       technology
                                                      you’ll find the steps for developing and executing your hybrid
                                                      events strategy.

                                                      See next page.




                                       #CWTworkshop | @ruudwjanssen                       Hybrid Meetings: How-To Guide | Page 5

Monday, 15 April 13
Function   Why it is relevant?




      communication
        function of




                                                         Hybrid Meetings: How-To Guide | Page 6

                      #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
hybrid event process




Monday, 15 April 13
opportunities & benefits
                      Expand your offerings to:

                      • Centralized booking capabilities

                      • Video conference facilities on site

                      • Internet bandwidth support



                              #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
3 things you can do tomorrow




       NT Live image credit = http://d19rwafe7w9ltb.cloudfront.net/sites/all/libraries/files/styles/730x398-homepage_orig/public/images/ntlive_poster.jpg




                                                                         #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
1) visit a hybrid event




       NT Live image credit = http://d19rwafe7w9ltb.cloudfront.net/sites/all/libraries/files/styles/730x398-homepage_orig/public/images/ntlive_poster.jpg




                                                                         #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
2) plan a (mini) hybrid event




                      #CWTworkshop | @ruudwjanssen
Monday, 15 April 13
20130417 cwt tnoc hybrid presentation
20130417 cwt tnoc hybrid presentation

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20130417 cwt tnoc hybrid presentation

  • 1. hybrid in a (chocolate) box #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 2. content delivery tools. They include any meeting or event with at least one group of face-to-face Be what is a hybrid event? participants that digitally connects with partici- pants in another or multiple locations. On ven • C m • C a • V • C m • T a • I Bu On allo of a cou to a The best hybrid events@ruudwjanssen #CWTworkshop | create unique experi- a tw Monday, 15 April 13
  • 3. MPI Hybrid Events Research How To roadmap facilitated by Ruud Janssen, CMM www.TNOC.ch #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 4. Download thew research + Hybrid Meeting CHAPTER 1: Introducing Benefits to Meeting Professionals Hybrid Meetings Hybrid events create new opportunities for meeting planners to: • Become more involved in the content development, • Develop creativity in designing events, What is a Hybrid Meeting? Hybrid meetings inte- • Concentrate on objectives and strategy, • Learn how to strategically ask questions when selecting grate technology with traditional event practices and applying technology and to create new types of attendee experiences and • Develop additional project management and planning skills. content delivery tools. They include any meeting or event with at least one group of face-to-face Benefits to Onsite Planners Onsite planners who work for conference centers and other event participants that digitally connects with partici- venues can expand their client offerings to: pants in another or multiple locations. • Centralized booking of conference rooms across How-to Guide: Table of Contents multiple properties for hybrid meetings, • Centralized audiovisual technology ordering Hybrid Meetings CHAPTER 1: INTRODUCING HYBRID MEETINGS (PG 2) and support across multiple properties, - What is a Hybrid Meeting? • Videoconference facilities on multiple properties, - Discovering the Benefits of Hybrid Meetings • Centralized ordering of food and beverage across By Jenise Fryatt, Rosa Garriga, Ruud Janssen, multiple properties, 1. Benefits to Meeting Professionals CMM, Richard John and Samuel J. Smith 2. Benefits to Onsite Planners • Temporary staffing support across multiple properties - Building Blocks of Hybrid Events and cities and 1. Spaces • Internet bandwidth support. 2. Audience 3. Configurations Building Blocks of Hybrid Events 4. Technology One of the greatest advantages of hybrid events is that they - Format Types allow meeting professionals to reconfigure the building blocks - Role of Communication in Live and Hybrid Events of an event. For example, instead of having a single venue, you could have four or five regional sites. Instead of flying attendees INTRODUCTION CHAPTER 2: HYBRID EVENT PROCESS (PG 7) to a single city for a half-day conference, you can invite them to - Introduction The best hybrid events create unique experi- Hybrid is the breakout star of the a two-hour conference at restaurants in their cities. - Strategy 1. Define Meeting Objectives ences for different types of participants in differ- Technology enables hybrid events to work across time and meeting industry, an emerging event type that re- 2. Consider External Factors 3. Develop a Budget ent places. Combining functionalities of face-to- space. Before getting engaged with the technological options and requirements, it’s critical to understand the basic building blocks of quires meeting professionals to stretch their creativity, strategizing, face events and those of virtual meetings into hybrid events. 4. Measure Success 5. Analyze Your Audience hybrid events enables meeting planners to have execution and measurement and integrate technology with tradi- Spaces. Hybrid attendees aren’t limited to a single room or venue. 6. Outline Your Event Execution Strategy a much broader spectrum of options to engage They can participate online at the hotel, at a regional site or on the tional live events to create new types of experiences and content - Pre-Production delegates. It’s important to become familiar with beach. Presenters and facilitators can be spread across time and 1. Pre-Event Marketing space as well. Here are the most common spaces. delivery tools. Nowhere in the history of meetings have we seen 2. Content Design the components of hybrid events before you • A hybrid event is a gathering of at least one group of face-to-face such an explosion of so many different formats and applications 3. Digital Communications think and conceptualize available options. participants that digitally connects with participants in another 4. Speaker Selection and Briefing or multiple locations. of new technology. 5. Engagement • A virtual event is a gathering of participants in multiple 6. Key Hybrid Team Roles Discovering the Benefits of Hybrid Meetings Meetings deliver value when participants do something locations who connect by some form of technology (phone, Microsoft, eBay and Thrivent Financial are just a few of the 7. Security and Data Privacy video, computer). 8. Security and Data Privacy (buy a product/service, become more efficient, learn a skill or • A face-to-face event is a gathering of individuals in the companies that have realized the value of the hybrid meetings—to 9. Metrics and Reporting procedure) as a result of having attended. Hybrid events same location. - Onsite are no different in that sense from live events. They give you increase sales, improve performance and grow attendance. How- - Post-Event opportunities for adding value in the following ways. • A pod event (also referred to as a pod) is a gathering of • Reaching more delegates (face-to-face plus virtual) individuals in one location linked to an event in a separate ever, only a fraction of meeting professionals take advantage of all CHAPTER 3: SUCCESSFUL HYBRID EVENT MODELS (PG 10) location. • Allowing virtual delegates to participate alone that technology has to offer. Many interviewed for MPI’s research - Thrivent Financial or in small groups • A studio event is a gathering that includes a space for content - eBay • Providing new content delivery and communication production that is distributed to an online or pod audience. into hybrid events don’t have experience using the model, but - Nike options - SAP • Connecting multiple events that occur concurrently Audiences. When you link audiences in vastly different locations, those who do are more likely to exceed objectives. you need to consider their different needs and experiences. Here - SAE or at different times or locations - Theater • Extending the reach of your message by repurposing are the most common audience types. So, we present this How-to Guide, based on author experi- - Sports event content • The face-to-face audience of a hybrid event can be small or - Politics • Including people who could not otherwise attend large. Its needs are the same as the needs for any face-to-face ence, a survey of 1,794 meeting professionals and delegates and event, but there are new aspects to consider. Will the virtual - Open Source (busy executives, global attendees) 37 in-depth interviews with meeting professionals who have con- Attend hybrid events as a virtual participant prior to audience interact with the face-to-face audience? Often http://bit.ly/hybridtoolkit CHAPTER 4: RESOURCES (PG 11) face-to-face participants pay more to attend. Keep this in mind creating one for your own organization and seek the ducted hybrid events and delegates who have experienced them. - Definitions advice of peers who are experienced in the medium. to ensure that other elements of the event don’t negatively - Useful Online Articles Related to Hybrid Events affect the face-to-face experience. This guide gives you the tools you need to implement your own - Ideas, Inspiration for Hybrid Events hybrid event in two sections: one theoretical, one practical. - Hybrid Event Pre-Production and Production Tools Hybrid Meetings: How-To Guide | Page 2 - Remote Audience Engagement Tools Hybrid Meetings: How-To Guide | Page 1 Today’s technology has made it much more affordable to set up Another hybrid format uses a studio to create and broadcast con- two-way communications between pods and remote sites. This tent. The face-to-face delegates attend in small groups in remote allows attendees to actively contribute to the content and the pods watching the broadcast. These attendees then have the • The Pod audience experiences two types of events The simplest form of hybrid event takes the content already dialogue. Equally important, speakers from one pod can present chance to ask the speaker questions or give feedback. simultaneously: the face-to-face meeting and the remote being captured and streams it to individuals who are watching to the live event, or do callouts to the pods to get their perspec- experience that they watch streamed. Consider how much sessions online. It’s one-way communication from your event to tives on specific topics. This format is much more engaging for Studio + 2 way pods autonomy each pod has in relation to the event(s) they’re participants that view the event remotely. the pod participants but requires two-way streams from the connected to, whether or not the pods can communicate live event to the pods for both audio and video. As soon as you with other pods or with the main event space, what technology introduce two-way communication, the level of complexity and Live Main + virtual participants coordination goes up significantly. will produce the most glitch-free experience and what everyone will do in case of technology failure. • Remember that individuals attending online can disconnect Main + 2 way pods when and if they want to. So keep their attention top-of-mind. Configurations. When you move the audience and speakers to different spaces, you can start recombining the building blocks of your hybrid event. Here are some commonly used configurations for hybrid events. Legend space types communication connection = Face to face event = realtime 1 way broadcast stream = realtime 2 way communication Some of your virtual viewers may get together in groups and = Pod event watch the event together. Here, pods “watch” the content in = on demand broadcast stream four groups; each has its own “live event” in other locations. This can then also be combined with pods and individual virtual This technique is often used when room capacity at live events is participants. = near realtime = Studio event insufficient, or when you want to connect groups of people who It’s also possible to combine elements from the above formats. Studio + 2 way pods + virtual participants can’t travel, and thus gather remotely in pods to have their own You can have a live event, a number of pods and individual = Online individual “live events” in other locations. You capture the essence of the participants. video and audio onsite at the live event and stream it out to the pods. They can watch it live or live with a delay or time-shifted (when it is convenient in their time zone or program). Main + 1 way pods + virtual participants Format Types Traditionally, we have speakers and attendees in the same venue. Main + 1 way pods You have staging and production equipment in place for your general (plenary) sessions. Live Main Event #CWTworkshop | @ruudwjanssen Hybrid Meetings: How-To Guide | Page 4 Monday, 15 April 13 Hybrid Meetings: How-To Guide | Page 3
  • 5. about the research Talked to smart people who said smart things: 1,794 Survey respondents and 37 interviews. #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 6. enabled by #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 7. research team USA & European based research team Samuel J. Smith Rosa Garriga Jenise Fryatt Richard John Ruud Janssen #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 8. learner outcomes 1.Discover why hybrid events are relevant and define the opportunities and benefits for your organization 2.Learn about the building blocks and new communication functions available in hybrid events #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 9. learner outcomes 3.Become familiar with engagement techniques can be used with the technology options available. 4.Be ready to plan your next hybrid meeting after having discovered the Hybrid Event Process that comes directly from researching and analyzing the most successful hybrid events. #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 10. would you like to…? #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 11. about the research Looked at hybrid events from six different angles: • production • technology • attendee experience • design & preparing content • team • preparing & training speakers + Hybrid Meeting #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 12. When have you last had chocolate? #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 13. When have you last been to the Theatre? #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 14. u s ? t to v an l e is re is th h y w #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 15. NT live facts • filmed in high definition • broadcast via satellite • in 500 cinemas in 22 countries • £ 50 (€ 59) Live Ticket • £ 15 (€ 18) Cinema ticket #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 16. would you like to…? • Reach more delegates • Allow virtual delegates to participate • Provide new content delivery & communication options • Connect multiple events • Different times or locations • Repurposing event content • Include those who could not attend #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 17. what you can expect Why? opportunities & benefits What? building blocks & case study How? formats; tech; engagement When? process #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 18. what’s expected of you • Become more involved in the content development, • Develop creativity in designing events, • Concentrate on objectives and strategy, • Learn how to strategically ask questions when selecting and applying technology • Develop new planning skills. #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 19. hybrid mission possible #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 20. different spaces, you can start recombining the building blocks of your hybrid event. Here are some commonly used configurations what are your building blocks for hybrid events. Legend space types communication connection = Face to face event = realtime 1 way broadcast stream = realtime 2 way communication Som = Pod event watc = on demand broadcast stream four = near realtime This = Studio event insu can’ = Online individual “live vide pods #CWTworkshop | @ruudwjanssen (whe Monday, 15 April 13
  • 21. different spaces, you can start recombining the building blocks of your hybrid event. Here are some commonly used configurations what are your building blocks for hybrid events. Legend space types communication connection = Face to face event = realtime 1 way broadcast stream = realtime 2 way communication Som = Pod event watc = on demand broadcast stream four = near realtime This = Studio event insu can’ = Online individual “live vide pods #CWTworkshop | @ruudwjanssen (whe Monday, 15 April 13
  • 22. different spaces, you can start recombining the building blocks of your hybrid event. Here are some commonly used configurations what are your building blocks for hybrid events. Legend space types communication connection = Face to face event = realtime 1 way broadcast stream = realtime 2 way communication Som = Pod event watc = on demand broadcast stream four = near realtime This = Studio event insu can’ = Online individual “live vide pods #CWTworkshop | @ruudwjanssen (whe Monday, 15 April 13
  • 23. where are your attendees at home in pods http://www.flickr.com/photos/oddysseey/5051881806/sizes/l/in/photostream/ http://www.flickr.com/photos/reallyboring/6010493725/sizes/o/in/ photostream/ onsite #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 24. hybrid mission possible + Hybrid Meetings Case Study: eBay eBay: Hybrid Y communications for eBay. Across Borders D That department created a structure for the weekly meetings U that employees liked—one that allowed them to put faces to names T and get a live, team-oriented experience that provided updates on S When Pierre Omidyar started eBay in 1995, he said he wanted to important company business. “create an efficient market where regular people could compete Though the ETB originally began as a way for management to E with big business.” Seventeen years later, eBay has become big update teams, the format has evolved to one that is less hierarchical S business, with 90 million users and more than US$9 billion in and more discussion-oriented. Participants from the various offices A revenue a year. interact and ask questions in real time. Davies establishes an C As with any company’s rapid expansion, there were bound agenda and plans for each meeting several months in advance. to be growing pains. And, because of a major restructuring, “We currently have 14 offices in 13 different countries around eBay experienced a problem many large companies encounter: Europe,” he notes. “It’s growing all the time as eBay grows. The multinational Internet corporation needed to find a way for Last month, we added our recently acquired business in Turkey, colleagues in 14 offices in 13 European countries to interact with Gittigidiyor.” and see and hear their leaders talk about business strategy on a The timing and frequency of the event has flexed around regular basis. the needs of the business. When the need to connect the wider Enter the European Team Brief (ETB), developed by regional team was at its strongest, the briefing occurred at 10 communications specialists at the company in 2008. The first a.m. Mondays. Company leaders liked how ETB could be used briefs were limited to weekly emails with embedded video. to set the tempo and tone for the week. Scheduling the meeting on But after a year, the team introduced Web conferencing on Monday, a day when most people in the European offices avoid a shoestring budget. The 14 offices had a one-hour, live, travel, also resulted in greater attendance. Recently, ETB meetings #CWTworkshop | @ruudwjanssen joint meeting each week using Microsoft Office Suite. And slowly the meeting evolved into today’s HD (high-definition) videoconference solution. have moved to a monthly frequency, with occasional ad hoc meetings, reflecting a decision by the company to increase its local market focus. Participants in the weekly, multi-office hybrid meeting now The ETB is marketed to European employees through email Monday, 15 April 13 interact both face-to-face (in large designated areas within their invitations and follow-up summaries.
  • 25. eBay European Team Brief case study #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 26. How To Guide CHAPTER 1: Introducing Benefits to Meeting Professionals Hybrid Meetings Hybrid events create new opportunities for meeting planners to: + Hybrid Meeting • Become more involved in the content development, • Develop creativity in designing events, What is a Hybrid Meeting? Hybrid meetings inte- • Concentrate on objectives and strategy, • Learn how to strategically ask questions when selecting grate technology with traditional event practices and applying technology and to create new types of attendee experiences and • Develop additional project management and planning skills. content delivery tools. They include any meeting or event with at least one group of face-to-face Benefits to Onsite Planners Onsite planners who work for conference centers and other event participants that digitally connects with partici- venues can expand their client offerings to: pants in another or multiple locations. • Centralized booking of conference rooms across multiple properties for hybrid meetings, • Centralized audiovisual technology ordering How-to Guide: and support across multiple properties, Table of Contents • Videoconference facilities on multiple properties, • Centralized ordering of food and beverage across Hybrid Meetings CHAPTER 1: INTRODUCING HYBRID MEETINGS (PG 2) - What is a Hybrid Meeting? multiple properties, - Discovering the Benefits of Hybrid Meetings • Temporary staffing support across multiple properties By Jenise Fryatt, Rosa Garriga, Ruud Janssen, and cities and 1. Benefits to Meeting Professionals CMM, Richard John and Samuel J. Smith 2. Benefits to Onsite Planners • Internet bandwidth support. - Building Blocks of Hybrid Events 1. Spaces 2. Audience Building Blocks of Hybrid Events 3. Configurations One of the greatest advantages of hybrid events is that they 4. Technology allow meeting professionals to reconfigure the building blocks - Format Types of an event. For example, instead of having a single venue, you - Role of Communication in Live and Hybrid Events could have four or five regional sites. Instead of flying attendees INTRODUCTION CHAPTER 2: HYBRID EVENT PROCESS (PG 7) to a single city for a half-day conference, you can invite them to - Introduction The best hybrid events create unique experi- a two-hour conference at restaurants in their cities. Hybrid is the breakout star of the - Strategy 1. Define Meeting Objectives ences for different types of participants in differ- Technology enables hybrid events to work across time and meeting industry, an emerging event type that re- 2. Consider External Factors 3. Develop a Budget ent places. Combining functionalities of face-to- space. Before getting engaged with the technological options and requirements, it’s critical to understand the basic building blocks of quires meeting professionals to stretch their creativity, strategizing, 4. Measure Success face events and those of virtual meetings into hybrid events. execution and measurement and integrate technology with tradi- 5. Analyze Your Audience 6. Outline Your Event Execution Strategy hybrid events enables meeting planners to have Spaces. Hybrid attendees aren’t limited to a single room or venue. tional live events to create new types of experiences and content - Pre-Production a much broader spectrum of options to engage 1. Pre-Event Marketing They can participate online at the hotel, at a regional site or on the delivery tools. Nowhere in the history of meetings have we seen 2. Content Design delegates. It’s important to become familiar with beach. Presenters and facilitators can be spread across time and such an explosion of so many different formats and applications 3. Digital Communications space as well. Here are the most common spaces. 4. Speaker Selection and Briefing the components of hybrid events before you • A hybrid event is a gathering of at least one group of face-to-face of new technology. 5. Engagement think and conceptualize available options. participants that digitally connects with participants in another 6. Key Hybrid Team Roles or multiple locations. Microsoft, eBay and Thrivent Financial are just a few of the 7. Security and Data Privacy 8. Security and Data Privacy Discovering the Benefits of Hybrid Meetings • A virtual event is a gathering of participants in multiple companies that have realized the value of the hybrid meetings—to 9. Metrics and Reporting Meetings deliver value when participants do something locations who connect by some form of technology (phone, increase sales, improve performance and grow attendance. How- - Onsite (buy a product/service, become more efficient, learn a skill or video, computer). - Post-Event • A face-to-face event is a gathering of individuals in the procedure) as a result of having attended. Hybrid events ever, only a fraction of meeting professionals take advantage of all same location. CHAPTER 3: SUCCESSFUL HYBRID EVENT MODELS (PG 10) are no different in that sense from live events. They give you that technology has to offer. Many interviewed for MPI’s research - Thrivent Financial opportunities for adding value in the following ways. • A pod event (also referred to as a pod) is a gathering of - eBay individuals in one location linked to an event in a separate into hybrid events don’t have experience using the model, but - Nike • Reaching more delegates (face-to-face plus virtual) • Allowing virtual delegates to participate alone location. those who do are more likely to exceed objectives. - SAP or in small groups • A studio event is a gathering that includes a space for content - SAE - Theater • Providing new content delivery and communication production that is distributed to an online or pod audience. So, we present this How-to Guide, based on author experi- - Sports options ence, a survey of 1,794 meeting professionals and delegates and - Politics • Connecting multiple events that occur concurrently Audiences. When you link audiences in vastly different locations, - Open Source you need to consider their different needs and experiences. Here 37 in-depth interviews with meeting professionals who have con- or at different times or locations CHAPTER 4: RESOURCES (PG 11) • Extending the reach of your message by repurposing are the most common audience types. ducted hybrid events and delegates who have experienced them. - Definitions event content • The face-to-face audience of a hybrid event can be small or - Useful Online Articles Related to Hybrid Events large. Its needs are the same as the needs for any face-to-face This guide gives you the tools you need to implement your own - Ideas, Inspiration for Hybrid Events • Including people who could not otherwise attend (busy executives, global attendees) event, but there are new aspects to consider. Will the virtual hybrid event in two sections: one theoretical, one practical. - Hybrid Event Pre-Production and Production Tools audience interact with the face-to-face audience? Often - Remote Audience Engagement Tools Attend hybrid events as a virtual participant prior to creating one for your own organization and seek the face-to-face participants pay more to attend. Keep this in mind Hybrid Meetings: How-To Guide | Page 1 advice of peers who are experienced in the medium. to ensure that other elements of the event don’t negatively affect the face-to-face experience. http://bit.ly/hybridtoolkit Hybrid Meetings: How-To Guide | Page 2 Today’s technology has made it much more affordable to set up Another hybrid format uses a studio to create and broadcast con- • The Pod audience experiences two types of events The simplest form of hybrid event takes the content already two-way communications between pods and remote sites. This tent. The face-to-face delegates attend in small groups in remote simultaneously: the face-to-face meeting and the remote being captured and streams it to individuals who are watching allows attendees to actively contribute to the content and the pods watching the broadcast. These attendees then have the experience that they watch streamed. Consider how much sessions online. It’s one-way communication from your event to dialogue. Equally important, speakers from one pod can present chance to ask the speaker questions or give feedback. autonomy each pod has in relation to the event(s) they’re participants that view the event remotely. to the live event, or do callouts to the pods to get their perspec- connected to, whether or not the pods can communicate tives on specific topics. This format is much more engaging for Studio + 2 way pods with other pods or with the main event space, what technology Live Main + virtual participants the pod participants but requires two-way streams from the will produce the most glitch-free experience and what everyone will do in case of technology failure. live event to the pods for both audio and video. As soon as you • Remember that individuals attending online can disconnect introduce two-way communication, the level of complexity and when and if they want to. So keep their attention top-of-mind. coordination goes up significantly. Configurations. When you move the audience and speakers to Main + 2 way pods different spaces, you can start recombining the building blocks of your hybrid event. Here are some commonly used configurations for hybrid events. Legend space types communication connection = Face to face event = realtime 1 way broadcast stream = realtime 2 way communication Some of your virtual viewers may get together in groups and = Pod event watch the event together. Here, pods “watch” the content in = on demand broadcast stream four groups; each has its own “live event” in other locations. = near realtime This technique is often used when room capacity at live events is = Studio event insufficient, or when you want to connect groups of people who can’t travel, and thus gather remotely in pods to have their own = Online individual “live events” in other locations. You capture the essence of the video and audio onsite at the live event and stream it out to the pods. They can watch it live or live with a delay or time-shifted This can then also be combined with pods and individual virtual (when it is convenient in their time zone or program). participants. Format Types It’s also possible to combine elements from the above formats. Studio + 2 way pods + virtual participants Traditionally, we have speakers and attendees in the same venue. Main + 1 way pods You can have a live event, a number of pods and individual You have staging and production equipment in place for your participants. general (plenary) sessions. Main + 1 way pods + virtual participants Live Main Event #CWTworkshop | @ruudwjanssen Hybrid Meetings: How-To Guide | Page 3 Hybrid Meetings: How-To Guide | Page 4 Monday, 15 April 13
  • 27. nts The simplest form of hybrid event takes the content already format examples he remote being captured and streams it to individuals who are watching how much sessions online. It’s one-way communication from your event to t(s) they’re participants that view the event remotely. mmunicate what technology Live Main + virtual participants d what n disconnect on top-of-mind. d speakers to uilding blocks of d configurations connection way broadcast stream way communication Some of your virtual viewers may get together in groups and watch the event together. Here, pods “watch” the content in d broadcast stream #CWTworkshop | @ruudwjanssen four groups; each has its own “live event” in other locations. Monday, 15 April 13 This technique is often used when room capacity at live events is
  • 28. video and audio onsite at the live event and stream it out to the pods. They can watch it live or live with a delay or time-shifted format examples (when it is convenient in their time zone or program). he same venue. Main + 1 way pods ace for your #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 29. Studio the pod participants but requires two-way streams from the live event to the pods for both audio and video. As soon as you format examples introduce two-way communication, the level of complexity and coordination goes up significantly. Main + 2 way pods This can participan #CWTworkshop | @ruudwjanssen Monday, 15 April 13 It’s also possible to combine elements from the above formats.
  • 30. It’s also possible to combine elements from the above formats. Studio + 2 way format examples You can have a live event, a number of pods and individual participants. Main + 1 way pods + virtual participants #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 31. fordable to set up Another hybrid format uses a studio to create and broadcast con- emote sites. This tent. The face-to-face delegates attend in small groups in remote content and the ne pod can present get their perspec- format examples pods watching the broadcast. These attendees then have the chance to ask the speaker questions or give feedback. ore engaging for Studio + 2 way pods eams from the o. As soon as you of complexity and #CWTworkshop | @ruudwjanssen Monday, 15 April 13 This can then also be combined with pods and individual virtual
  • 32. format examples This can then also be combined with pods and individual virtual participants. ove formats. Studio + 2 way pods + virtual participants individual #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 33. Alternatively you can have independent events that are intercon- Technology. T format examples nected during which each pod has its own programming and events. Your connects with other pods for joint sessions. you allocate r • Production and/or stud Equal pods • Streaming it on a serv and provid • Online atte and login a element su online com • You need st This may c • Videoconfe and video minimizing Role of Comm The role of co across multip creates a diffe for content d communicati on the next p they are relev Dispersio #CWTworkshop | @ruudwjanssen locations crea Monday, 15 April 13 building face-
  • 34. engagement VIRTUAL STUDIO LIVE EVENT EXCLUSIVE INTERVIEWS MAKE IT PERSONAL BUILD A COMMUNITY #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 35. The presentation styles require certain specific skills in terms of talking to the camera and being comfortable around a camera. Richard Davies, eBay Europe Monday, 15 April 13
  • 36. TEAMS AND PEOPLE Which roles do you consider to be of most importance for a Hybrid Event Team? Production Director Creative Director Technical Director Digital Strategist Consultant Virtual Emcee Meeting Planner Marketing Manager Educator Important Unsure Not Important Monday, 15 April 13
  • 37. For examples, refer to Chapter 3. remote participant networking and team building. Your building blocks can be configured in many different ways. Keep your audience, spaces and objectives forefront, as these factors will help guide your hybrid strategy. In Chapter 2, technology you’ll find the steps for developing and executing your hybrid events strategy. See next page. #CWTworkshop | @ruudwjanssen Hybrid Meetings: How-To Guide | Page 5 Monday, 15 April 13
  • 38. Function Why it is relevant? communication function of Hybrid Meetings: How-To Guide | Page 6 #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 40. opportunities & benefits Expand your offerings to: • Centralized booking capabilities • Video conference facilities on site • Internet bandwidth support #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 41. 3 things you can do tomorrow NT Live image credit = http://d19rwafe7w9ltb.cloudfront.net/sites/all/libraries/files/styles/730x398-homepage_orig/public/images/ntlive_poster.jpg #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 42. 1) visit a hybrid event NT Live image credit = http://d19rwafe7w9ltb.cloudfront.net/sites/all/libraries/files/styles/730x398-homepage_orig/public/images/ntlive_poster.jpg #CWTworkshop | @ruudwjanssen Monday, 15 April 13
  • 43. 2) plan a (mini) hybrid event #CWTworkshop | @ruudwjanssen Monday, 15 April 13