Bellcom Worldwide Services

Bellcom Worldwide
www.bellcomworldwide.com
Delivering
award winning
ROI around
the globe

Bellcom Worldwide is an international award-winning
contact centre, based in Glasgow. We manage outsource
services globally for a number of high profile blue chip
clients, including Dell, Samsung, Xerox and FTSE, generat-
ing highly impressive ROI levels in the process.
Founded in 1998 as an inbound service centre, Bellcom
Worldwide has evolved to become a niche operation
specialising in activity within both the consumer and B2B
markets.
In the current climate it is vital for businesses to maximise
their profits by growing existing accounts while still trying
to attract new business. Bellcom can help meet that
challenge by providing a high quality marketing service
that delivers new revenue streams quickly without the
need to invest in new staff and marketing programmes.
Our business model enables us to deliver a scalable
solution to any partner, while our experienced teams can
create revenue growth for our clients through our lead
generation and multilingual telemarketing services.
Bellcom Worldwide actively sells into 90 countries across
the globe and is renowned for its expertise in reaching
and developing marketing accounts for local, national and
international brands.
Inspirational leadership and a loyal, committed workforce
drives the company on its mission – to provide contact
centre solutions that deliver revenue growth for its clients.
In short, Bellcom Worldwide offers a unique contact centre
experience, delivering business intelligence, analytics and
IT expertise for projects of any kind.
Bellcom Worldwide Who are we and what do we do?
Market intelligence
Customer Surveys
Invoice Management
Customer Support
Inbound &
Outbound Response
Appointment Setting
Telesales
Lead Generation
B2B & B2C
Emerging Market
Development
Account Management
E-Mail Marketing
SMS Marketing
Live Chat
Custom Built CRM
Dialer Technology
Social Media
Management
Bellcom’s services combine seamlessly to provide
fully integrated outsourcing solutions, which can be
moulded to perfectly suit your requirements.
0800 313 4648

Bellcom Worldwide Our global reach...
Active in
90 countries
around
the globe

Although based exclusively in Scotland, Bellcom Worldwide
actively sells into 90 different countries worldwide. Our
location in the centre of one of the UK's most integrated
cities is the perfect hub for recruiting the multilingual staff
required to reach around the globe.
Our experience means that, should you be considering
entry into new markets or aiming to maximise profits by
growing existing European or worldwide accounts, your
business can benefit from a number of our unique
multilingual B2B services.
With Bellcom Worldwide you are in partnership with a
contact centre that can support you on every continent.
Case Study
This case study to demonstrates the sales results that we
achieved for one of clients – a US based Fortune 500
company, a leading global player in the IT sector since the
early 1990s. The results that you see clearly indicate that the
positive and innovative working practices that we employ
result in some delighted customers.
A Bellcom Worldwide client since 2002, this particular
project began in 2005 and has seen significant growth.
Five Year Total Growth Pattern
Chart one demonstrates the revenue growth that we
achieved for our client over a five year period, generated in
a range of sectors across four countries, by native language
speakers, employed at Bellcom Worldwide.
The revenue targets set by our client have been exceeded
on average by 10% every quarter.
Having originally only been engaged to contact UK based
customers, we were subsequently asked to contact the
Irish, French and, more recently, South African customers
because of the results that we had been achieving.
Chart two demonstrates just what a significant impact we
had on our client’s business. Prior to Bellcom Worldwide
engaging at the beginning of fiscal quarter four in 2009,
our client had only ever generated on average $250K in
revenue per quarter from it’s South African business.
Bellcom Worldwide Our global reach...
0800 313 4648
Year 1
Chart 1
Year 2 Year 3 Year 4 Year 5
$20000000
$8,800,000
$12,074,902
$14,941,814
$13,277,792
$17,205,623
$15000000
$10000000
$5000000
$0
Pre Bellcom Average
Chart 2
Q4 2009 Q1 2010 Q2 2010 2010
$1000000
$250,000
$522,000
$806,515
$689,035
$758,480
$800000
$600000
$400000
$200000
$0

Bellcom Worldwide Our clients...
Some of the
world’s biggest
brands trust
us to deliver

Bellcom Worldwide’s contact centres manage customer
interactions globally for some of the world’s leading
companies, including Samsung, Dell, Xerox and FTSE, to
name just a few. However, we are equally at home working
with SME clients in local UK markets.
Collaboration is key and has resulted in a series of long
term relationships with our clients, enabling us to build on
the knowledge, experience and intuition we bring to our
partnerships.
Our contact centre is renowned for its expertise in reaching
and developing accounts for local, national and internat-
ional brands, working of course within brand values.
Our philosophy of aligning value, excellent service and
innovation to the provision of impressive results gives our
clients confidence in our company’s reputation for
delivering quality work.
It is no real wonder that some of the world’s biggest brands
have trusted in Bellcom Worldwide to deliver expert
outsourcing solutions.
Bellcom Worldwide Our clients...
0800 313 4648
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Bellcom Worldwide Scalability...
Adaptable
and flexible
fully integrated
solutions

One of Bellcom Worldwide’s key attributes is the ability to
deliver scalable solutions. Quickly. Our size works in our
favour, making us more adaptable and thus able to respond
more rapidly to change than our competitors.
Our city centre location is deliberate and strategic, enabling
us to attract and retain the best people, while providing us
with an array of flexible resource configurations – an
additional 100 workstations can be made available to us
immediately and a further 60 should we elect to use them.
Bellcom Worldwide’s location is:
Five minutes walk from Glasgow Central Station
Nearby all primary bus routes
Directly opposite a major city centre car park
10 minutes drive from Glasgow International airport
Convenient for city centre shops, restaurants and a
gymnasium
These are all factors that matter significantly to people
when deciding on their work location and by ticking those
boxes Bellcom Worldwide is highly successful in retaining
its people, reducing attrition and absence levels – all
conducive to providing stability for our clients.
We are also able to tap into areas beyond the Glasgow
boundary, such as Dunbartonshire, Inverclyde,
Renfrewshire, Ayrshire and Lanarkshire, which collectively
provide a workforce of just under 1,500,000.
All of which means we have the perfect platform to deliver
the instant expansion of campaigns into the European and
global markets with the all the benefits of a fully integrated
multilingual consultancy.
Bellcom Worldwide Scalability...
0800 313 4648

Bellcom Worldwide The team...
Inspirational
leadership and
a committed
workforce

We attribute Bellcom’s success exclusively to our people.
Retention of intellectual property is critical within our
organisation and recruiting the correct people is of
paramount importance.
Bellcom Worldwide has a neatly streamlined organisational
structure, with the Chairman and Managing Director
supported by an executive team.
The Bellcom management team has vast corporate and
industry-wide experience, including operations in British
Airways, AVIVA, BT and Norwich Union.
The business acumen of our executives ensures they have
the combined skills necessary to understand how large
organisations operate and the challenges that they face,
equipping them to make a significant contribution to any
of our partnerships.
Inspirational leadership, and a loyal, committed workforce
makes Bellcom Worldwide what it is today.
Varry McMenemy Managing Director
Varry joined Bellcom Worldwide in June 2004 and has been the
driving force in transforming the business into being a boutique
sales organisation that has attracted a portfolio of blue chip
clients. Varry is relentless in driving results and excellence.
Success is a key word and people are recognised and rewarded
for achievement and actively encouraged to fulfil their potential.
Currently the President of the Glasgow Chamber of Commerce
and a Non-Executive Board Director at Investors in People
Scotland, Varry’s leadership style has been publicly recognised.
In 2008 she was shortlisted for the Glasgow Business Leader of
the Year Award.
Kevin Brown Company Accountant
Kevin has worked in a number of organisations across several
sectors, including engineering, support services and sales. While
delivering sound financial planning, Kevin has an excellent
understanding of our industry and of Bellcoms Worldwide’s
operational requirements, aligning finance functions with wider
business objectives, providing a solid footing for the sales team
to focus on delivering results for our clients.
Craig Smith Operations Manager
Craig is a highly experienced and respected contact centre and
customer service professional with over 15 years’experience in
the industry covering multiple business sectors. With a strong
ability to lead and manage people, campaigns and projects
simultaneously Craig has a commitment to achieving delivery.
Rupert Morris Business Development & Marketing
Manager
Rupert joined Bellcom Worldwide in 2008 and since then has
managed a variety of successful B2C and B2B campaigns. He has
experience in the Telecoms sector, the financial sector as well as
the IT hardware and software market. Now in charge of 18 full
time account managers, Rupert has co-ordinated and deployed a
variety of email marketing campaigns across several European
Alan McMenemy Sales Director
Alan joined Bellcom Worldwide in 2004 as outbound sales Team
Leader. He brought several years experience in sales and sales
management, gained working for organisations such as British
Airways and Royal Sun Alliance.
Alan has subsequently been promoted to Sales Manager and
current clients within the portfolio include Dell, Samsung and
Xerox with activity across the UK and eight European regions.
Alan views cultural diversity within the operation as a key to
success and looks to develop relationships within new countries
wherever possible.
Bellcom Worldwide The team...
0800 313 4648

Bellcom Worldwide Our culture...
A community
spirit that
creates world
class results

The Bellcom Worldwide Cultural Code is hugely important
in creating an environment of commitment, integrity and
excellence, aimed at building a strong community spirit
within our workforce.
Reward and Recognition
At Bellcom Worldwide we recognise the importance of
motivation and recognition and we celebrate success
regularly, taking the opportunity to reward not only our top
performing agents, but also those who have simply gone
the extra mile or who have delivered something
extraordinary outwith results. Quarterly prizes are com-
plemented by our annual Masterclass, which is designed to
drive performance and behaviours across the entire year.
Masterclass is an all expenses paid trip for the winners and
their partners. Destinations have included Turkey, Malta,
Tunisia, Madison, Las Vegas and Dubai.
Masterclass represents a significant financial investment on
the company’s behalf, however we believe that the return
received in terms of results, camaraderie, morale and
motivation is worth every penny. All of our reward schemes
are complemented by project-specific incentives operated
by the our Team Leaders in conjunction with the agent
commission schemes.
Our Community
Our Events Calendar creates an exceptionally strong
community spirit at Bellcom Worldwide. Family also plays a
large part in our community and throughout the year we
ensure that spouses, partners and children are included in
community activities.
Company Benefits
All of our employees also have access to a wide variety of
benefits, including BUPA Healthcare, childcare vouchers,
privilege cards, flexible working options and a company
pension scheme.
At Bellcom Worldwide we believe our Cultural Code is
crucial to building a high performing team, prepared to go
above and beyond in order to deliver world class results.
Bellcom Worldwide Our culture...
0800 313 4648

Bellcom Worldwide Awards and accreditations...
Dedicated to
developing
our people
and processes

As a company, Bellcom Worldwide is dedicated to the
continuous development of our people and our processes,
while at the same time ensuring that our colleagues have the
opportunity to lead healthy, well balanced lives which
embrace family and friends. And it is this commitment that
has led to the company receiving a series of awards in several
Greatest Places to Work categories, along with shortlistings in
Employer of the Year and Glasgow Business Awards
categories.
We are members of FEDMA, CCA, Scottish Council for
Development & Industry. We have a CCA Global Standard
accreditation and we are, of course, Investors in People.
Bellcom Worldwide Awards and accreditations
0800 313 4648
Accreditations
Investors in People Accreditation
CCA Global Standard Accreditation
Memberships
FEDMA
CCA
Scottish Council for Development & Industry
Glasgow Chamber of Commerce
Recognised by Scottish Enterprise and Scottish
Development International
Awards
Greatest Places to Work 2011
14th Greatest Place to Work in Scotland
Greatest Places to Work 2011
19th Greatest Place to Work in the UK SMB Category
Glasgow Business Awards 2011
Winner in Happiest, Healthiest, Workplace
CCA Excellence Awards 2010
Shortlisted in the Best Places to Work Category
CCA Excellence awards 2010
Shortlisted in the Best B2B Team Category
National Business Awards for Scotland 2009
Shortlisted in the Employer of the Year Category
Shortlisted for Contribution to Local Employment
Partnerships
Shortlisted for Excellence in Skills & Learning
Varry McMenemy shortlisted for Business Leader
of the Year

Bellcom Worldwide
How to get
in touch...

Bellcom Worldwide How to get in touch...
0800 313 4648
Bellcom Worldwide is based in Glasgow City Centre
at 64 Waterloo Street, Glasgow G2 7DA.
We can be contacted anytime through our website
www.bellcomworldwide.com International +44 141 274 4000
Freephone 0800 313 4648

Bellcom Worldwide Services

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