1. Formal letters
Formal letters have several parts:
•The Heading: your address and the date (on the right)
•The Address of the Person you are writing to (left)
•Salutation:(indented) and with comma
Dear Sir/Madam (you don't know the name of the person)
Dear Mr/Mrs/Ms +surname of the person
•Introduction: Why you are writing the letter.
•The Body: (2-4 paragraphs) that should contain the relevant
information behind the writing of the letter
(complaints, justifications,acceptance of invitation,
qualifications..)

2. Formal letters
•Conclusion: The final paragraph (suggested
action to be taken, closing remarks, express
understanding, promises...).
•The end of the letter:
Yours faithfully: You don't know the name of the
person
Yours sincerely: You do know the name
•Your signature with your full name written under
it

3. Letters of complaint.
First paragraph
because of
to you
in connection with
regarding
I am writing
to complain about
protest
I feel I must
complain
I want to express my strong
disatisfaction
about

4. Final paragraph
I hope
I trust
we can sort out amicably
this situation will not occur again
the matter will be resolved
this matter will receive your
immediate attention
I would be
you would (send me a refund)
grateful
if
I would
a refund/full refund
appreciate
I demand
I insist you replace (........) at once
I hope I will not be forced to take further action