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From Random Strangers to
      Raving Fans
   Using eMail to connect to,
  convert and retain customers
Customer Acquisition is Like
          Dating
• First Date: Banner ad, social media or search
  drives customers to your website
• Courtship: Drip campaigns on relevant
  topics
• Engagement: Blog posts, social media and
  off line conversations
• Married Life: Monthly newsletters
Your Website is the Center of
  Your Client Relationship


             Web
             Site
The Offer
            The
            Offer



   Web
   Site
More Examples:
Capture Contact Information
            • Ask for Limited Information
               – Name
               – Email
               – Zip Code or Phone
            • The more you request, the
              fewer leads you will get.
The Drip
• Short, focused email:
    – 100 – 200 words
•   Written as a series
•   Link to site for more on the same topic
•   Delivered over specific time line
•   Start at any time.
Sample Drip
Drip Campaign Content
•   90% Information
•   10% Advertising
•   Each with a call to action
•   Link back to the website
Close the Loop
          2nd
         Offer              The
                            Offer




 Drip
                 Web
Campai           Site
  gn
Traditional Newsletters
• Longer more general
• Specific release date
• Include links to drip campaigns
Sample Newsletter
Close the Loop
          2nd      New
         Offer     Info     The
                            Offer



                 Web
Drip             Site
Campai
gn                             Email

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From Random Strangers to Raving Fans

Notas do Editor

  1. Today we are going to talk about the two different types of email programs, the drip and standard newsletters. When to use a drip and when to use typical newsletter.
  2. Drive Traffic to the Site Do customers have a reason to come back to your site? Give visitors a chance to download, relevant information, request specific quotes
  3. Also called web candy or bait is something your client wants – Information, resources. It has value, but you give it away free in exchange for an email address. Promote offers in social media and other advertising, with direct links to specific pages, or buttons on your home page
  4. Drip campaigns bring participants back to site for more offers, and more links Monitor open rates, follow up with phone calls and direct mail Integrate on and off line connections
  5. More short articles, still lots of links back to site, lots of calls to action.
  6. An integrated campaign keeps visitors coming back again, and again.