1. Rosalinda ‘Rosie’ Gonzalez 1511 Faro Drive. Austin, TX 78741
(956) 245-5621
rosiegonzo@att.net
Professional Summary-----------------------------------------------------------------------------------
----------------------------------------------------------------------------------------
Successful and awarded Customer Service professional with 4+ years of experience in customer service, administrative
assisting, photography, client relations, certified Food Handler and certified in holistic nutrition.
Skills-----------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------
 Customer Service
 Call Center
 Administrative Assisting
 Photography
 Experience in various computer software – Word, Photoshop, Soft Phones & In Contact
Work History-------------------------------------------------------------------------------
---------------------------------------------------------------------------------------
Service Provider, Nurses That Care, Harlingen, TX 03/2015 to 08/2016
 Cleaning Clients Home, Cook, Driving Client to Appointments or where ever needed, and Running errands.
Service Provider, Hands Of Angels HomeHealth Care Inc, Harlingen, TX 04/2014 to 01/2015
 Cleaning Clients Home, Driving Client to Appointments or where ever needed, and Running errands.
Call Center Agent, Liquidation Channel, Austin, TX 06/2013 to 02/2014
 Taking phone calls, placing bids through a computer system and paper work, placing callbacks, solving
problems efficiently, refund orders, and organizing. Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
 Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information;
completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-
sell accounts; explaining new features. Maintains call center database by entering information
Photo/Administrative Assistant, G & G Photography, Harlingen, TX 03/2010 to 08/2011 (temp. job)
 Take/edit photos, placed orders, made appointments, book keeping, and organized photo albums.
Education-----------------------------------------------------------------------------------
----------------------------------------------------------------------------------------
BodyMind Institute, Basic and Holistic Nutrition, 2016