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How to Deal With Difficult Students
Presented by Rommie L. Duckworth, LP
There are no Difficult Students.
There are only Difficult Behaviors.
Even GOOD Students have BAD Behaviors
Eliminate the Negative-!
Accentuate the Positive+!
Negatively impacts the student’s
ability to meet objectives and
expectations.
Negatively impacts OTHER
students’ ability to meet
objectives and expectations.
Negatively impacts the ability of
the program to operate.
Yes
No
Tardiness
Nonparticipation
Unprepared for Class
Heckling / Disruptive
Poor Attention
• Drifting / Sleeping
• Obviously Bored
• Side Conversations
• Texting / SM’ing
Poor Hygiene
Poor Attendance
Plagiarism / Cheating
Flirtatious
Worriers / Needy
Threatening / Intimidating
Over Sharing
Focus on the Behavior
not the Student
Both Positive and Negative
Behaviors Require Action
Identify & Act
Maximizers, Satisfiers, & Failures
Expectations
Investigations
Conversations
Yes
No
Conduct
Framework
Structure
Guidance
Foreseeable
Immediate
Impersonal
Consistent
Human Error
• Counsel
Risky Behavior
• Coach
Reckless Behavior
• Discipline
Communication
Demonstration
Application
Yes
No
Unaware
• Communication
Unable
• Resources
Unwilling
• Discipline
With-It-Ness (Awareness)
Overlapping (Multitasking)
Momentum (Short Lessons)
Smoothness (On Target)
Group Focus (Min. Hands-Off)
Positive Consequence Reinforcement
Extinction: Null Response
Negative Stimulus Removal
Behavior Redirection
Punishment
Loiter
Eye Contact
Action
Stop Class
Terminate!
Expectations
Investigations
Conversations
What happened here?
What should happen?
What normally happens?
What does procedure require?
Why did this happen? (root cause)
How did the educator deal with the issue?
Put everything else away
Let them finish speaking if possible
Focus on them & what they are saying
Take notes if appropriate
Listening (active) vs waiting to talk (passive)
Take their point of view
Ask them about what they care about
Rephrase to show understanding
Take a breath
Say I or we, not YOU
Find the common ground
Keep your eye on the prize
Remove friction for the desired action
Work for a dialogue, not an argument
You won’t always be their buddy
Don’t take it personally
1) Involve another party if possible
2) Listen to the student’s perspective and response
3) Align student goals with course goals
4) Describe the behavior and its impacts
5) Discuss correct behavior & resources for success
6) Reiterate or set parameters for future behaviors
7) Share consequences for noncompliance
8) Summarize the conversation
9) Confirm and document agreement
10) Follow through and follow up
Focus on the Behavior
not the Student
Both Positive and Negative
Behaviors Require Action
Identify & Act
Maximizers, Satisfiers, & Failures
Expectations
Investigations
Conversations
Communication
Demonstration
Application
Dont Lose Your Cool: Dealing With Difficult students
Dont Lose Your Cool: Dealing With Difficult students
Dont Lose Your Cool: Dealing With Difficult students

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Dont Lose Your Cool: Dealing With Difficult students

Notas do Editor

  1. We should “Send students away… with at least as favorable an attitude toward the subjects taught as when the first arrived.”
  2. McClusky
  3. Redirecting is taking a behavior that cannot be otherwise modified and channeling it to have positive results. Giving the "know it all" a small group to runUse of cell phones or social media to classroom redirected to use in the educational program.Chit-Chat redirected to small group work
  4. This is about developing the practical skills that providers need in the real world like dynamic problem solving, communication, team-building, critical thinking, and self-direction. This is not about investing in technology; this is about investing in students and the care they will provide to our communities.