Rokk3r Labs’ Top 3 Key Points You Need to Takeaway from Forrester’s 2012 Customer Experience Predictions. Keeping up with the latest trends, thoughts and ideas is difficult when there is so much to choose from. Rokk3r Labs is happy to breakdown the most interesting and thought-provoking items for you from across the Internet.

1. creativity. human insight. technology.
Forrester Research’s 2012 CustomerExperience Predictions
bite-sized*
* Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!
Game changing ideas for our hyper-connected world

2. creativity. human insight. technology.
3 Key Takeaways
Forrester Research’s 2012 CustomerExperience Predictions
bite-sized*
* Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!

3. creativity. human insight. technology.
1. Customer experience is a top concern.
To the point where it will be raised as a
strategic priority imperative by the C-level’s.
Forrester Research’s 2012 CustomerExperience Predictions
bite-sized*
* Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!

4. creativity. human insight. technology.
2. Focus on multi-channel experiences
to avoid putting customers through multiple,
disjointed touch-points.
Forrester Research’s 2012 CustomerExperience Predictions
bite-sized*
* Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!

5. creativity. human insight. technology.
3. Education! Education! Education!
There will be a huge focus on educating
employees in customer experience skills.
Forrester Research’s 2012 CustomerExperience Predictions
bite-sized*
* Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!

6. creativity. human insight. technology.
Just click to explore further!
Full report (access required) :: The shortened version
Connect With The Report’s Authors:
Kerry Bodine & Ron Rogowski
Forrester Research’s 2012 CustomerExperience Predictions
bite-sized*
* Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!

7. creativity. human insight. technology.
What do you think businesses should focus on in
2012 and beyond when it comes to customer
experience?
Connect with us to continue the conversation!
ideas@rokk3rlabs.com :: facebook.com/rokk3rlabs :: @rokk3rlabs

8. Rokk3r Labs is::
35+ 22+
15y+
active real-time
clients dashboards
consulting, digital & 200+
mobile technology
campaigns 7+
countries
experience
40+
iPhone
5+ apps
17+
dedicated
internal
products
team-mates

9. Hyperconnectivity Irrelevance
Sophistication
Opportunities
Democratization Irrelevance
Hyperconnectivity
Sophistication !"#$%&'$( Institutions
!"#$%&'$(
Sophistication New Competition
CitizensDemocratization !"#$%&'$( Irrelevance
Hyperconnectivity Opportunities
Sophistication Democratization Irrelevance New Competition
Hyperconnectivity New Challenges
Sophistication Larger Markets
Irrelevance Opportunities
Sophistication Democratization New Challenges
Sophistication Hyperconnectivity
Sophistication Opportunities
Execution
Analytics
What We Do
Think Tank Consulting Ventures
Our Differentiators
Creativity + Human Insight +Technology

10. creativity. human insight. technology.
Thank You
Game changing ideas for our hyper-connected world
ideas@rokk3rlabs.com