Lean Six Sigma Summit Brochure

✔ 12th Annual Lean Six
Sigma & Process
Improvement Summit
✔ 18th Annual Next
Generation BPM Summit
Your #1 event for Business Process Excellence globally,
featuring the:
✔ Profit Through Process
Week Solutions Hall
✔ Process Excellence Awards
✔ Corporate Leaders
Boardroom
Presented by
The original and largest Business
Process Excellence meeting globally.
As organizations shift into growth mode, the competitive landscape means you need everything at your finger
tips to excel and win business. The next evolution in Business Excellence is emerging – make sure you’re part of it.
Join the one event for 2011 that guarantees to bring you everything you need to position your organization for
optimal success:
✔ Whether double dip or steady growth, ensure your business processes are optimized
to drive maximum competitive advantage and reduce operational risk
✔ Retain and win new business by putting the customer at the heart of everything
you do and making Process Excellence part of your DNA
✔ Streamline your organization for agility, flexibility and effectiveness by
accelerating Lean for both cost out and top line revenue growth
✔ Reap maximum results with the power of 3: Break
down the process siloes of Lean, Six Sigma & BPM with
a holistic approach to complete Business Process Excellence
WEB: www.LeanSixSigmaSummit.com | EMAIL: enquire@sixsigmaiq.com
TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025
The #1 meeting for leaders across the Lean, Six Sigma & BPM spectrum
17th – 20th January 2011 | Buena Vista Palace Hotel & Spa | Orlando FL
NOW
PART OF
Platinum
Sponsor:
Brochure
Now part of Profit Through Process
Week, Lean Six Sigma Summit attendees
can now expand their horizons with
more BPM content than ever before.
For information on access to the
co-hosted Next Generation BPM
Summit and the exclusive $100
upgrade pass click here
EXCLUSIVE TO PROFIT THROUGH
PROCESS WEEK! UNRIVALLED KEYNOTE
SPEAKER INCLUDE:
Stephen Spear
Renowned author of ‘Chasing the Rabbit’ blog
and bestseller ‘The High velocity Edge’
The Disney Institute: Uncover the ‘chain of
excellence’ from the world’s leading company
in customer
Where the Business Process Excellence community shapes its future:
TRANSFORMING BUSINESS RESULTS THROUGH PROCESS OPTIMIZATION
Jim Cosco
VP & CQO
Motorola Mobility –
Home
Doug Burgess
Sr VP Corporate Lean Six
Sigma Strategy
Xerox
Doug Norkus
Mission Assurance Director
Lockheed Martin
Steve Towers
CEO & Founder
BP Group
Daniel Chan
CIO
New York State Office
of Temporary and
Disability Assistance
Take a look through the
full speaker line-up...
SAVE $1200 when you book before
24th Sept. 2010
INTRODUCING YOUR 2011 PROCESS
IMPROVEMENT VISIONARY COUNCIL
Premier Associate Sponsors:
Co-located with IQPC’s
NEW
President Data Division
Morningstar
CQO
Morningstar
CQO
American Express
SVP Operational Excellence
Cardinal Health
Corporate VP Lean
Six Sigma
Merck
Introducing the Corporate Leaders Boardroom: Executive &
exclusive leadership discussion on the future of Business Excellence.
Lean Six Sigma
& Process Improvement
Summit 2011

ANNOUNCING THE NEW LOOK...
Where the Business Process Excellence community shapes its future:
TRANSFORMING BUSINESS RESULTS THROUGH PROCESS OPTIMIZATION
2 www.LeanSixSigmaSummit.com
17th – 20th January 2011 | Buena Vista Palace Hotel & Spa | Orlando FL
Dear Colleague,
I’m excited to unveil the program for IQPC’s brand new look Lean Six Sigma & Process Improvement Summit 2011. This year is a landmark
occasion, not only is the Summit in its 12th year but it marks a turning tide of radical change, innovation and growth, following arguably the worst
recession in decades. So to help support and encourage these ideals, this year brings together the best of breed in Business Process Excellence
thinking to help refocus you on what matters most to your business – operational, process and people excellence.
So what’s different for 2011?
Put simply it’s a much bigger and more robust process event. Under the newly named banner of Profit Through Process Week, two events will take
place, firstly the Lean Six Sigma & Process Improvement Summit and secondly the 18th Annual Next Generation BPM Summit. The 4 days will
now give you a unique opportunity to share ideas and merge the best strategies for Business Excellence from across all three of the
Business Process Excellence core disciplines: Lean, Six Sigma & BPM. More than ever before it’s built to stretch your horizons to the wider
Operational Excellence field in order to define and create the next evolution in process thinking.
But don’t worry, the original Lean Six Sigma Summit you know and love has not disappeared! The usual core Lean Six Sigma program draws on it’s
success from previous years and with the dual BPM Summit running alongside, it’s the perfect opportunity if you’re looking to accelerate beyond the
Lean Six Sigma outlook to enterprise wide frameworks with joint access to both meetings for just $100 extra. Why not take a look at what both
Summits have to offer!
Make sure you browse the 2011 agenda and keep your eye out for this year’s must attend and exclusive summit content:
• Top rated PI Visionary Council returns with an updated line up including: Motorola, Lockheed Martin, Xerox, BP Group & New York State
Office of Temporary and Disability Assistance• The Disney Institute share the practical strategies behind the ‘Chain of Excellence’ (Last year the Disney workshop last year was a sell out
so make sure you book early to confirm your place on Service Quality workshop and site tour )• Stephen Spear, global expert on operational excellence and innovation shows you how to transform your organization into a high velocity
business to compete in today’s competitive climate• Corporate Leaders boardroom: The exclusive chance to share leader-to-leader strategies for PI development with other top suite executive
and CXO’s
• New interactive Solutions Hall: Keep your eye on the next industry game changers with access to over 40 solution providers, networking
centers and live product demonstrations
I hope you’ll take this opportunity to expand your horizons, share best practice and inject innovation into your existing Lean Six Sigma programs. In a
time of radical change, where the flagship industries of the future will emerge victorious, it’s never been more critical to ensure you are on the
cutting edge of developments and leading the way to transformation for your business.
See you in January.
Megan James
Executive Director, Profit Through Process WeekIQPC
Profit Through Process
Week, Summit explanation
and comparison .............................p.3
Week Agenda-at-a-glance ............p.4
Lean Six Sigma & Process
Improvement Summit
complete agenda.................p.5 - p.12
Networking options &
Process Excellence Awards..........p.13
Week Solutions Hall &
Corporate Leaders Boardroom ...p.14
Week sponsors &
strategic partners.............p.15 & p.16
Pricing and registration
information..................................p.17
Table of contents:
And don’t forget you can upgrade to get complete access
to all of the Next generation BPM Summit content as well
for just $100 per person. View the BPM agenda-at-a-glance.
I just wanted to thank you again for
the opportunity to attend the
Summit. It was the best conference
I've attended! The presentations
were timely and interesting, the
attendees were engaged and ready
to share ideas, even the vendors
had a lot to offer. And your group
really kept everything organized at
the site. It's re-energized me and I'll
be incorporating many ideas into
my work.
– Iris Heinemann, Department of
Performance Improvement, BayCare
Health System
Lean Six Sigma
Summit 2011

3EMAIL: enquire@sixsigmaiq.com | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025
Advanced BPM: How do the world’s
most successful companies address the
challenges of the 21st Century?
And if you work across both Lean Six Sigma & BPM – then simply upgrade your event registration by $100 per person
for access into both Summits. Email enquire@iqpc.co.uk for more information.
Accelerating Recovery: Transforming Business
Results through Lean, Six Sigma & Process
Optimization
In conjunction with:
What’s the Difference Between the Two Summits?
Profit Through Process Week provides your one-stop shop for complete Business Process Excellence. Just select from the choice of two Summit agendas below, the 12th
Annual Lean Six Sigma & Process Improvement Summit and the 18th Annual Next Generation BPM Summit based on your personal job scope. But don’t worry, you can
receive access to both for just $100 extra – it’s two events almost for the price of one.
Now in its 12th year IQPC's Lean Six Sigma & Process Improvement Summit is
the original, largest and most recommended Process Improvement event of the year.
Through the mixture of visionary thought-leadership and practical techniques for
embedding Lean Six Sigma thinking within the business, the Summit provides essential
guidance on future industry evolutions as well and the critical strategies to help you
make the journey.
Structured by program experience, you’ll find something for every level of
Lean and Six Sigma maturities:
• 0-3 years: Launching Process Excellence
• 3-6 years: Driving mid-life Business Results
• 6 years +: The Future Improvement Board
Meet and share Lean strategies with:
• Chief Quality Officers
• SVP/VPs Operations
• VPs & Heads of Lean Six Sigma
• Directors Lean programs
• Managers Process Excellence
• MBBs
• Black Belts
Just pick which track is most relevant for your program’s stage of development to
ensure you take away maximum value from the Lean Six Sigma & Process Improvement
Summit and accelerate your program ROI in 2011.
Get a flavour for what all the excitement is about: Watch last year’s Summit
video online at www.LeanSixSigmaSummit.com
“A fantastic opportunity to network with peers & listen to
different approaches to common issues” Bank of New York Mellon
"I was out of the network – one event and I feel I am
back in it and connected." Lloyds Register
Unlike other BPM meetings the Next Generation BPM Summit goes beyond the technologies
and standard BPM frameworks to focus on accelerating business delivery, achieving
optimum global operations performance and achieving capturing successful outcomes.
Based around the combination of BPM thinking and the Outside-In approach the
Summit bridges the gap between IT and operational delivery. As such the content is
designed to take customer facing BPM strategies to a whole new level and give you and
your BPM teams the knowledge you need to achieve true enterprise-wide business
process transformation.
Structured by experience levels in Outside-In and BPM as well as the most
critical market issues of today take your pick from 3 primary content tracks:
• Concepts of Outside-In & advanced BPM
• Critical Market Issues
• Next generation Business Process Excellence Strategies
It’s the perfect chance for strategic BPM leaders to discuss the next evolution of
BPM strategies with you industry peers including:
• CIOs & COOs
• VPs & Directors Business Process Management
• Directors Enterprise Architecture
• Directors IT
• Process & business analysts
Jointly hosted by Six Sigma IQ and BPGroup.org, one of the largest online
communities for BPM thinking globally, it’s the one meeting that will truly address the
biggest BPM challenges and focus on strategic business outcomes.
Watch IQPC’s recent interview with Steve Towers on Next Generation BPM
including planned content for the Summit at www.BPM-Summit.com
Lean Six Sigma
Summit 2011

Profit Through Process Week Thought Leadership Plenaries
Speed Networking Technology Demonstrations
Workshops Workshops Judging Interviews
For Process
Excellence Awards
Local Association
Meetings
Email
enquire@iqpc.co.uk To
Register Your Interest Is
Hosting Or Attending
Your Own Meeting
Technology
Demonstrations
Your chance to keep
up to date with the
hottest products and
technology solutions in
the market place.
Workshops Workshops Judging Interviews
For Process
Excellence Awards
Local Association
Meetings
Email
Hosting Or Attending
Your Own Meeting
Profit Through Process Week Welcome Reception
DAY 1 - Monday, 17 January 2011
Opening of the Profit through Process Solutions Hall
Choice Of Track
Session By Maturity
Track Sessions Corporate Leaders
Boardroom
(By Application Only)
Local Association
Meetings
Email
Hosting Or Attending A
Meeting
DAY 2 - Tuesday, 18 January 2011
Speed Networking
Book Signing & Technology Demonstrations (Coffee)
Technology Demonstrations (Lunch)
Technology Demonstrations (Coffee)
Awards Ceremony & Gala Dinner
Technology
Demonstrations
Your chance to keep
up to date with the
hottest products and
technology solutions in
the market place.
Choice Of Track
Session By Maturity
Track Sessions Corporate Leaders
Boardroom
(By Application Only)
Local Association
Meetings
Email
Hosting Or Attending Your
Own Meeting
Choice Of
Track Session
By Maturity
Track Sessions Local Association
Meetings
Email
enquire@iqpc.co.uk
To Register Your
Interest Is Hosting Or
Attending Your Own
Meeting
Lean Leaders Meeting Disney Field Experience
DAY 3 - Wednesday, 19 January 2011
DAY 4 - Thursday, 20 January 2011
Technology Demonstrations
Technology
Demonstrations
Your chance to keep
up to date with the
hottest products
and technology
solutions in the
market place.
Technology Demonstrations
Profit Through Process Week Thought
Leadership Plenaries
Book Signing & Technology
Demonstrations (Coffee)
Profit Through Process Week Thought
Leadership Plenaries
Choice Of
Track Session
By Maturity
Track Sessions Local Association
Meetings
Email
enquire@iqpc.co.uk
To Register Your
Interest Is Hosting Or
Attending Your Own
Meeting
How to navigate Profit Through Process Week
Solutions Hall
Shared Lean Six Sigma
& BPM Summit Sessions
Lean Six Sigma Summit
only sessions
Next Generation BPM
Summit only sessions
Corporate Leaders
Boardroom
Process Excellence
Awards Judging Day
Local Association
Meetings
Networking package
Post Conference focus
groups
(Please register separately)
Agenda-at-a-glance
Profit Through Process Week Meeting Summary From Lean Six Sigma
& BPM Summit
Close Of Exhibition Hall & Drinks Reception
Lean Six Sigma
Summit 2011
Lean Six Sigma
Summit 2011
Lean Six Sigma
Summit 2011
Lean Six Sigma
Process
Excellence
Awards
Summit 2011
Lean Six Sigma
Summit 2011
Lean Six Sigma
Summit 2011
Process
Excellence
Awards
Process
Excellence
Awards

INTERACTIVE AND PRACTICAL WORKING GROUPS
(Choose between 4 options available in both morning and afternoon for Lean Six Sigma & Process Improvement Summit attendees – attendees must select their choices at point of registration)
WORKSHOP A WORKSHOP B WORKSHOP C WORKSHOP D WORKSHOP E
Creating a successful Customer
Outcome with Outside-In
Thinking
In this session Steve Towers, renowned
Business Process leader and founder of
the BP Group will walk through a
successful tried and tested model for
radically increased Customer
experience.
Based on Customer Experience
Management (CEM) and BPM
principles participants will learn how to
shift from an 'inside-out' to customer
centric 'outside-in' operational model
for increased competitiveness in
today’s marketplace.
You will learn 6 key tools to aid
outside-in thinking:
•
Successful Customer Outcomes:
Turbo charge your business by
aligning with successful outcomes
•
Moments of Truth: Make every
customer interaction a profitable one
•
Business rules: Rules should guide
and help
•
Breakpoints: Reduce complexity and
win the triple crown
•
Bridge the gap: Closing the IT
business guide
•
Innovation: Using process innovation
Steve Towers
CEO & Founder
BP Group.org
Leveraging behavioral science:
Building leadership commitment
to Business Process Improvement
Has Has this
happened in your
organization? You
launch a Business
Process Improvement initiative
apparently with all the right
components; leadership commitment,
talented practitioners and a pipeline of
important projects. However, you soon
discover that you just don't get the
results you expect.
You’re not the only one! In fact, many
Process Improvement projects don’t get
fully implemented, sustain results or
achieve the required process and
behavior changes. Despite incorporating
change management techniques you
just don't get the results and
management ownership needed.
This workshop will help you change this
trend by integrating behavioral science
methodology and behavior-based
change management tools into all
phases of a project:
•
Highlighting continuous improvement
program performance and identify
improvement opportunities
•
Applying behavioral tools and
methodologies to any Business Process
Improvement program and project
•
Using behavioral science to gain and
maintain senior management support
and involvement
Annemarie Michaud
Partner
CLG
Breakthrough Enterprise
Process Improvement:
Integrating Constraints
Management with Lean Six
Sigma
The integration of Lean and Six Sigma
was the last real revolution in process
improvement strategy. Now, with most
of the low hanging fruit gone, leaders
are challenged to implement
breakthrough methods that produce
increasingly better ROI.
During this workshop, attendees will
participate in teams through a
dynamic, hands-on simulation to learn
how to integrate Constraints
Management to yield results that Lean
Six Sigma cannot produce on its own.
Participants will track the results for key
metrics and measure the difference.
Through a mixture of simulation
activities and interactive discussions this
workshop will focus on:
•
How to use Constraints Management
to find high-impact improvement
opportunities
•
Tools that leaders can apply to break
system constraints
•
Lessons learned from integration
conflicts: How to make it work
•
Tracking the right performance
metrics
Bahadir Inozu
Ph.D., CEO
NOVACES
Dan Chauncey
Director of Deployment Services
NOVACES
Driving and sustaining
Organizational Performance
This workshop will focus on how
Milliken implemented the Milliken
Performance System to sustain world-
class levels of safety performance
through associate engagement. It will
also show how both of these
disciplines are intertwined in a daily
management/performance system.
Through both the Milliken case study
and additional interactive scenarios
around safety and improvement
journey, you’ll be able to analyze the
fundamental strategies behind a
successful and profitable Process
Improvement program.
Delve deeper into how to:
•
Apply a system-based rather than an
initiative-based approach for superior
business results
•
Achieve total engagement of the
workforce as the foundation for a
sustainable improvement program
•
Obtain leadership commitment and
desire for improvement
•
Create a 'Daily Management System'
to manage day-to-day operations to
ensure continuous improvement
•
Avoid reaching a Process
Improvement plateau and keep
driving continuous improvements
Phil McIntyre
Director of Business Development
Milliken Performance Solutions
9.30 Embedding and sustaining
Lean across your
organizational operations for
cost cutting and growth
More and more organizations are
embarking on Lean programs, or
embracing Lean thinking, often in
pursuit of a new organizational culture
of operational excellence and
continuous improvement. They quickly
learn what Lean veterans have already
learned: that process is at the heart of
any Lean program.
This workshop will provide practical
insight into how Nimbus Control
provides the process management
framework to underpin Lean success:
•
Focus improvement initiatives where
they will have the biggest impact
against key business priorities
•
Achieve greater adoption of Lean
thinking through an effective and
structured approach to Lean (Top-
down and Bottom-up)
•
Align and integrate Lean methods
(such as as PDCA, Kaizen, Problem
solving and A3 thinking) with
Nimbus Control to achieve strong
company commitment to
promoting a culture of continuous
process improvement
•
Yokoten: Embed sustainable process
and performance improvements in
all operational areas to leverage
their effect through Nimbus Control
•
Energise change through continual
communication and adoption of
Process Improvement
Yr Gunnarsdottir
VP Lean Operations
Nimbus
SHARED WORKSHOPS WITH ATTENDEES
8.00 Coffee & Registration
Official Opening of Profit Through Process Week Solutions Hall
Join your peers to witness the grand opening of the 2011 Solution Hall. Open across the 3 days, it’s where you’ll be able to find all the latest Business process Excellence solutions to help your business
progress to the next level. This year plan your route around the Solutions hall taking in each of the new zones: Lean & Six Sigma, BPM and the Process Excellence careers fair. Product and case study led
presentations will run continuously through out the 18th – 19th January in the solutions hall. For a complete schedule visit www.leansixsigmasummit.com. For Further information on solutions hall only passes
and solution providers click here
Make sure the first to arrive: First 50 to arrive receive a special gift
Perfect for
Lean, Six Sigma
or BPM leaders
EMAIL: enquire@sixsigmaiq.com | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025 5
Monday 17th January 2011 Extended working groups and opening keynotes

6.30 Profit Through Process Networking Extravaganza At Flame Tree Gardens
12.30 Lunch & Networking in Profit Through Process Week Solutions Hall
Featuring – Profit Through Process Week Speed Networking
1.30 Welcome from Six Sigma & Process Excellence IQ (A division of IQPC) and
chairman’s opening address
1.40 The State of the Industry: Industry highlights and feedback
from Six Sigma & Process Excellence IQ’s global network
& the BP Group Community
Drawing on the 2010 Process Excellence surveys with the Lean Six Sigma
& BPM community; Six Sigma IQ & The BP Group share with you the key
investment trends and industry evolutions from the last 12 months and the year ahead.
•
Investment trends from the industry: Are you investing where your competitors are?
•
Key evolutions in the PI Corporate agenda: What are the market trend for program development
•
How has the industry moved on: Onsite polling around your top investment and development areas
for 2011
•
Making a new year’s resolution: Looking forward to the ‘must dos’ for the year ahead
Presented By Six Sigma & Process Excellence IQ & Charles Bennett, SVP Commercial &
Delivery Operations, BP Group.org
2.25 The Process Improvement Vendor World Series
Six of the most inspirational Process Excellence thought leaders, voted by you, join together to
help you define and build a common industry consensus around what exactly the next generation
for Process Excellence looks like, and how you are going to get there.
With the recent recession bringing ROI from Process Excellence to the forefront, you told us
you’re seeking clarity and guidance on your next strategic move to develop your Process
Excellence model further and drive greater results. However with so many Process Excellence
approaches available and with every industry advisor or solution provider promoting a different
and new improved model, the challenge is not how to find advice, but who to listen to when
there are so many differing voices in the community.
To help you combat this critical challenge and make sure you find the right road to success, for
the first time ever, Six Sigma & Process Excellence IQ will bring together the most engaging and
forward thinking Process Excellence providers and strategists with one simple aim - to help you
sort the industry hype from the next generation Process Excellence solutions.
VOTE NOW AT www.LeanSixSigmaSummit.com FOR THE 2011 PROCESS IMPROVEMENT
VENDOR PANEL
3.00 Process Performance: Measuring, monitoring
and reporting Process Performance
Are you struggling to set and monitor your delivery
KPIs? Or are you looking to implement a structured
framework to measure process performance? If you
answered yes to any of the above, then this is an
unmissable opportunity for you to benchmark key
process and operational deliverables.
Leveraging the Sterling/Baldrige criteria for
performance excellence, this workshop will help your
organization achieve a good framework for reporting
process performance in the 3 following areas:
1. What metrics should you use to measure ROI on
BPM and Process Improvement?
•
Financial, successful customer outcomes, uptake
in change process and process efficiencies.”
2. How do you measure them?
•
Collecting the right data for meaningful results
•
Leveraging Business Intelligence & analytics
•
Setting an expectation around core business KPIs
3. Assessing value and communicating back
to the business
•
Finding the right balance: Is there a law of
diminishing returns?
•
Prioritizing high return projects and programs
•
Effective reporting and cost allocation procedures
John Pieno
Chairman
Florida Sterling Council
Jason Gerros
MBB
DTCC
Project management strategies for
optimal Business Process Excellence
results
Bringing change initiatives in on time and on
budget is one of the biggest roadblocks to
achieving maximum ROI on investment. So how
do you equip yourself and your team to more
effectively manage your project timelines, team
and results for successful business outcomes?
The workshop will provide tips, tools and key
project management strategies including:
•
Defining and managing scope
•
Documenting project success factors (deliverables)
•
Writing effective business requirements
•
Creating a Work Breakdown Structure
The workshop will also walk you through best
practices and project management skill sets for
all stages of the project management framework
for project success:
•
Project initiation stage – creating the business
case
•
Project planning
•
Project execution
•
Project monitoring and controlling
•
Project close out
Rochelle Hood (PMP)
Project Manager Global Shared Services
Harris Corporation
Michael DiBuduo (PMP)
Project Manager Global Shared Services
Harris Corporation
The Ambidextrous Enterprise: Process
Excellence meets Innovation
Almost every corporation on our planet is on a
quest to outperform its rivals in two key business
activities; improve the performance of current
business, and create the future for the business.
The Process Excellence approach has provided a
clear roadmap and perfected a sustainable
approach to pursue the first set of activities. The
second set of activities – creating the future
through doing things different – is the mandate
of innovation. Most companies however, struggle
with balancing these key sets of activities. Only
very few companies, called ‘Ambidextrous
Organizations’, excel at delivering superior
performance at both of these sets of activities.
In this working group, we will discuss how to
simultaneously manage the ying and yang nature
of efficiency and creativity to meet the challenges
of tomorrow.
Key Learning Outcomes include:
•
Discovering a process based approach to
innovation
•
Developing an ambidextrous culture for
efficiency and creativity
•
Leveraging innovation approaches for next
generation Process Excellence
Dr. Phil Samuel
Chief Innovation Officer
BMGI Corporation
Implementing a sustainable World Class
Management framework
Lean, Six Sigma, TPM & WCM, without the
necessary Management System, are not
sustainable Improvement methodologies.
Sustainable business improvement requires a
complete system yet still most companies do not
have the required framework in place to effectively
implement the long term transformational process
required of the individual improvement
methodologies. Just ask yourself:
•
Are you relying on external or internal experts
for deployment?
•
Are you using lots of different improvement
methodologies that are not deployed
simultaneously across the business?
•
Do you have functional experts responsible for
different parts of implementation?
•
Are you struggling to measure the status of
deployment across all your sites in real time?
•
Do you have poor visibility of the organization’s
implementation road map, for the next 5 to 6
years?
•
Do you suffer from frequently changing
methodologies, tools and management?
If you have answered yes to 3 or more questions the
chances are your CI initiative won’t be sustainable.
This workshop will allow you to not only identify
the gaps in your current program but also to help
you to build a more sustainable management
framework for continued World Class Results.
Glenn Leask
President
Competitive Capabilities International
(TRACC)
WORKSHOP F WORKSHOP G WORKSHOP H WORKSHOP I
INTERACTIVE AND PRACTICAL WORKING GROUPS
(Choose between 4 options available in both morning and afternoon for Lean Six Sigma & Process Improvement Summit attendees – attendees must select their choices at point of registration)
SHARED WORKSHOPS WITH ATTENDEES

7.00 Coffee & Registration
Networking Breakfast in Profit Through Process Week Solutions Hall
Open across the 3 days, it’s where you’ll be able to find all the latest Business Process Excellence
solutions to help your business progress to the next level. This year plan your route around the Solutions
hall taking in each of the new zones: Lean & Six Sigma, BPM and the Process Excellence careers fair.
Product and case study led presentations will run continuously through out the 18th – 19th
January in the solutions hall. For a complete schedule visit www.leansixsigmasummit.com. For
Further information on solutions hall only passes and solution providers click here.
8.15 Welcome from Megan James, Executive Director, Profit Through Process Week
8.20 Profit Through Process Week Opening Remarks
Clark Swain
SVP North America
Nimbus
8.40 KEYNOTE INTERVIEW: Delivering sustainable enterprise-wide business change:
Adoption as the key measure of performance
Delivered in a unique multimedia interview format, this session will delve into how Cameron
International is achieving sustainable process change by combining BPM with Lean/Six Sigma to
focus on the deployment and adoption of change across their business. Hear their story, the
challenges along the way, the benefits to the business and how you can take these ideas and
achieve the same results in your organization – today!
In this interview with Steve Tomlinson, VP Operations Support, hear the story behind how
Cameron International is:
•
Pragmatically applying Enterprise Excellence thinking combined with business process
management to drive large scale business transformation
•
Creating an enterprise-wide framework for sustainable process improvement: Connecting the
dots between strategy, process, operations and IT
•
Organizing itself to ensure both management support as well as bottom line success
•
Involving all members of the organization in their efforts to ensure success
9.20 The High Velocity Edge: How market leaders generate and leverage
Operational Excellence to beat the competition
Across myriad sectors such as manufacturing, product design and services, some organizations are able
to generate far more value with far fewer resources and effort than their rivals. The resulting customer
delight generates market leadership despite intense competition. These 'high velocity organizations'
consistently win based on their capacity for generating and sustaining broad based, high speed,
relentless improvement and innovation. Even when others are stymied by the complexity of their work
and organizations, the leaders run solidly out in front. This session will tell you what you need to know to
become a high velocity organization.
In this high energy leadership session,
Stephen Spear, Author of the international blog, ‘Chasing the Rabbit’ will:
•
Introduce the capabilities that underpin high velocity organizations
•
Explain how you can also create capacity for relentless, high speed, broad based improvement and
innovation
•
Explore the role of leadership in generating high velocity in your own organization
Stephen Spear
Operational Excellence and Innovation expert
Steven J. Spear is the author of Chasing the Rabbit: How Market Leaders Outdistance the
Competition (re-released as The High Velocity Edge) and is a Senior Lecturer at MIT. Five-
time Shingo Prize and McKinsey award winner, Spear’s ‘Decoding the DNA of the Toyota
Production System’ and ‘Learning to Lead at Toyota,’ are part of the lean
manufacturing canon. His ‘Fixing Healthcare from the Inside, Today’ and articles
in Annuals of Internal Medicine and Academic Medicine have been on the
forefront in health care improvement. Stephen Spear also hosts the
international blog, ‘Chasing the Rabbit’.
10.05 2011 PI Visionary Council
Every year Six Sigma & Process Excellence IQ brings together the most industry recognized and
talented Lean, Six Sigma & Process Improvement leaders to help you map a vision for the future of
global Process Improvement. Following rave feedback form the inaugural European and US panels
launched this year the PI Visionary Council returns to help you get your priorities straight for 2011.
•
A reflection on the role of Process Improvement in transforming US businesses to move out of the
recession
•
From recession to recovery: How has the landscape changed for the big L6S multinationals? And
who will become the new leaders?
•
How does L6S need to adapt to the recovering economy? Ensuring it’s a driving force for
positive business change
•
Going beyond cost-cutting to pro-actively drive customer experience and top-line growth
MC: Stephen Spear
Operational Excellence & Innovation expert
Confirmed Council Members:
10.50 Networking & Demonstrations in Profit Through Process Week Solutions Hall
Featuring Profit Through Process Speed Networking & Official book signing with Stephen Spear
11.30 Transforming the 21st Century Corporation: Defining a Lean future
for your business
Post recession, forward-thinking companies that are determined to lead in the 21st century are re-
examining their business models from end to end. These 21st century corporations have raised
their expectations and are changing their ways of doing business with global business partners
forever. Companies are taking a detailed look at core and non-core processes and are working
towards value chain models where they optimize what they do best and partner with the rest.
Speed, productivity, flexibility and financial performance are critical and the pushing Lean and
business transformation once again to the forefront with the imperative to drive higher
productivity and flexibility across the global enterprise.
In this interview format, hear from one of the world’s fortune 100 companies and their story on
how Lean can be repositioned as a critical part of your competitive strategy?
•
How can the principles of Lean be leveraged to accelerate and providing essential capabilities
for growth in a competitive economy
•
Strategies for safeguarding your organization for success, whether it’s a double dip recession or
a return to growth!
•
How to update and position your business transformation program post the recession to provide
for changing business needs
•
Driving and growing Lean transformation as a critical part of your global business
transformation strategy: Perspectives on how Lean can be incorporated to accelerate pre-
existing business process re-engineering and outsourcing
Santosh Bungle
Practice Partner Process Excellence
Wipro Consulting Services
Tuesday 18th January 2011 Keynotes and track sessions by maturity
Jim Cosco
VP & CQO
Motorola Mobility – Home
Doug Burgess
SVP Corporate Lean Six
Sigma Strategy
Xerox
Doug Norkus
Mission Assurance Director
Lockheed Martin
Steve Towers
CEO & Founder
BP Group
Clark Swain
SVP North America
Nimbus
Daniel Chan
CIO
New York
State Office of
Temporary and
Disability Assistance
Steve Tomlinson
VP Operations Support
Cameron International
7

12.00 Live diagnostic tools assessment and benchmarking!
Where does your improvement program fit within the industry spectrum which ranges
from pockets of TPM, Lean and Six Sigma to building true end to end business
capabilities?
Recent research has shown that 70% of companies engaged with Lean Six Sigma are at a stage 2
or below in their maturity on a 5 point scale. A few industry leaders such as Proctor and Gamble
have internally developed an Integrated Improvement Management System which has enabled a
stage 4 and 5 maturity. Others such as Du Pont, Heinz and MillerCoors are currently transforming
their Improvement Management Systems to get beyond Lean and Six Sigma.
So, do you have a clear picture as to your programs strengths and weaknesses and where should
you be focusing your strategic improvement efforts on your PEX program?
For the first time Six Sigma IQ & CCI host a live benchmarking opportunity around the Profit
Through Process Week’s community. It’s up to you to get involved:
Step 1: Fill in the FREE online diagnostic 3 weeks before the profit Through Process Week (all
results will be kept confidential)
Step 2: All results will be analyzed and complied to industry averages and trends prior to the meeting
Step 3: Receive feedback on the wider industry picture – Live and exclusive to the Profit Through
Process Week
Step 4: Hear feedback from 4 of the most mature Operational Excellence deployments on their
experiences in moving to the next rung on the maturity ladder. Case studies to include: Proctor &
Gamble, Du Pont, Heinz & MillerCoors
Roderick Martin
Senior Vice President Global Supply Chain
Competitive Capabilities International
Lean Six Sigma Summit track sessions: pre-selection of sessions is not needed in advance and 5 minutes will be allowed at the close of each session to allow movement
between tracks. For attendees an all access pass to both the Lean Six Sigma & BPM Summit please see the agenda-at-a-glance for further options. Just decide on the day
which sessions are most applicable to the development of your Business Process Excellence program.
12.40 Lunch, Networking & Demonstrations in Profit Through Process Week Solutions Hall
Implementing a sustainable
end-to-end supply capability
Sustainable business improvement of the end-to-end supply chain
requires a complete and holistic change management system.
However, most companies do not have the required framework in
place to effectively transform individual improvement methodologies
into this holistic management system across the supply chain. This
session will allow you to identify the gaps in your current program
and help you build a more sustainable management framework for
continued World Class Results and transformation of your end to end
supply chain capabilities.
Roderick Martin
VP Global Supply Chain
Competitive Capabilities International (CCI)
PANEL SESSION: Lean vs. BPM: Natural bed fellows or
arch enemies?
Live and exclusive at profit Through Process Week, it’s your chance
to join the big debate – Are Lean and BPM complimentary?
•
Tactical vs. enterprise wide improvements: How do Lean and
BPM respectively contribute to these goals?
•
Pros and cons of Lean and BPM
•
Creating the case for Lean and business Process Management:
Should they be separate programs or should you have a
combination?
•
How do Lean & BPM sit together within the wider strategic change
framework: A look at existing business structures and comparison of
success stories
•
Can BPM be viewed as an extension of Lean? Or are they different?
Chaired by:
Derek Miers, Principal Analyst, Forrester
LEADER-TO-LEADER KNOWLEDGE SHARE: Capitalizing
on the recovery: A question of revenue growth
•
How do you transition your process Excellence strategy from
cost out to revenue growth
•
What are the best ways that L6S can ramp up and help support
revenue growth, at the same time as keeping costs low: Leaders
share their own success stories (and mistakes)
•
Splitting out revenue retention and revenue growth initiatives:
What is the difference and how should these be balanced across
the Process Excellence program?
Keven Carpenter
Quality Leader
GE Capital
Launching L6S (0-3 years deployment) L6S & Business Results (Mid-life deployments)
Track Chaired by:
Future Improvement Board
(Discussion based sessions for 7+ years L6S)
Dick Lee
BP Group
John Murphy
Assistant Director
Process Excellence
CSX
David Schussler
MBB
Blue Cross and Blue
Shield of Florida
Including invitation only lunch sponsored by:
1.55 Frameworks and infrastructures: Defining what your
L6S program will look like
•
Lean Design & Fit: How exactly does your Process Excellence
program sit within the wider business transformation
framework?
•
Choosing your approach: Lean, Six Sigma & BPM
•
How do existing quality and performance initiatives need to
change or be upgraded to incorporate Lean Six Sigma?
•
Centralized, decentralized and hybrid approaches to Process
Excellence deployments: Trends and experiences from different
organizational structures and cultures
Jeffrey Silvero
Director Lean Six Sigma
BMW Financial Services
2.45 It takes 2 to tango: Client and provider share the
success factors to a successful transformation
partnership
For the first time both client and provider talk openly about the
success factors and the roadblocks in creating a sustainable Process
Excellence program. Covering the story from Day 1 to sustaining the
gains, this unique interview format will share with you what’s behind
the label when it comes to the client/provider relationship and how
you can work together for a successful transformation
relationship.Interview themes to be addressed:
•
Selecting your advisor: Top considerations to keep front of mind
when selecting a L6S advisor for your business
•
Creating the foundations: How to embark on a profitable and
productive transformational partnership
•
Ratio for responsibility: Who should own what in the Process
Excellence program? Who should own the change process?
•
Making it your own: Lessons learnt around adapting process
Excellence program to your own business culture
•
Sustainability: Best practices for providers in helping clients
achieve a self sustaining Process Excellence program. Does this
really happen in practice?
Session open for sponsorship: email
sponsorship@iqpc.co.uk for more information.

4.15 Grassroots buy-in: What to do when you don’t have
executive buy-in
• Top 5 ways to create buy-in and momentum from the bottom-
up and quickly
• Removing barriers to change: Tried and tested change
management and influencing skills to increase acceptance for
your Process Excellence Initiative
• Creating the case for change to senior executives: Methods for
reporting and communicating initial success back to your key
business stakeholders
• Defining the ‘What’s in it for me!’ factor: How to personalize
Lean Six Sigma by getting into the hearts and minds of your
stakeholders and operators
Paul J Slattery
Operational Excellence Group (OEG)
Aetna
5.05 LEAN FOCUS SESSION: Beginning with Lean – a
methodology to capture quick wins and easy buy-in
Presented through a successful end-to-end back office case study
this session will cover:
• First 5 things to do when starting a Lean program: How to get it
off the ground
• Challenges to applying Lean to back office environments: What
are the most effective tools and approaches to maximum ROI to
the business?
• From business support to business partner: Making back office a
fundamental part of your business strategy through process
transformation
Rochelle Hood PMP
Project Manager
Harris Corporation
Cindy Smith
MBB
Harris Corporation
LEAN FOCUS SESSION: The future of Lean: Driving
shareholder value and competitive advantage
Organizations traditionally embrace Lean for two reasons: 1) to
create significant competitive advantage and 2) to create value for
shareholders and stakeholders alike. But why are you REALLY
doing Lean? And is it really generating the results above?
Participate in this enlightening discussion around how to optimize
shareholder return and enterprise value through Lean. With
insights from the panel, you’ll analyze your existing Lean activities
and how they align to the strategic vision, the achievement of
your company’s critical objectives for growth and profitability.
•
Is Lean a cost-cutting program or a strategic initiative to support growth?
•
Are you getting the business results you need?
•
Is your Lean journey aligned to the strategic vision?
•
Are your Lean improvements focused IN the business or ON the
business?
Take away, ideas for taking a closer look at the effectiveness of
your Lean program, best practices for ensuring program alignment
with business strategy and tested approaches for creating a
business-wide philosophy for improvement embedded across the
entire enterprise.
William, A. Schwartz
Executive Vice President
TBM Consulting Group
Calculating Process Improvement Project ROI
Know you’re getting good results but having problems, tracking
and quantifying them to the business? You’re not alone! In this
session uncover an easy to apply process measurement approach
that will help you to:
•
Going beyond just financial metrics: How to calculate the true
value of Lean Six Sigma projects
•
Weigh up cost vs. value: Assessing the value of any investments
in your Lean Six Sigma program before you take that leap
•
Quantify softer business bebefits: Techniques for calculating less
tangible ROI
Chris Schweighardt
Corporate Process Improvement Leader, Corporate Procurement –
Functional Transformation
Honeywell International
LEADER-TO-LEADER KNOWLEDGE SHARE: Taking
Lean Six Sigma to new heights: Establishing an
infrastructure for global excellence
In this session participants will analyse the delicate and
increasingly complex balance between global vs. local
management for Process Excellence. Conversations and lessons
learnt from the global and local deployment perspective
•
Analysing the key success factors in building one global
operating framework for excellence: How to connect the dots
between your global value streams
•
Global communications and execution strategies: How do you
make sure that you are communicating your processes and
achieving results across all these geographical locations?
•
Practical strategies for cascading top level strategy into and
enterprise and local business process operations framework
•
How can you increase speed and agility in processes across a
growing global organization?
Santosh Bungle
Practice Partner Process Excellence
Wipro Consulting
5.50 Close of day & wind down drinks in solutions hall
7.30 It’s what the Process Excellence community has been waiting for – IQPC’s Annual Process Excellence Awards ceremony and gala dinner! Following the
final round of judging on January 17th, the awards winners will collect their awards as part of this exciting evening of celebration and entertainment.
IQPC invite you to join the celebrations and recognize the hard work and achievements of your industry peers. Not only that but you’ll also be treated to a
fine 3 course dinner and surprise entertainment where you’ll be able to continue networking long into the evening. Click here for more information on
the Process Excellence Awards and gala dinner.
Launching L6S (0-3 years deployment) L6S & Business Results (Mid-life deployments) Future Improvement Board
***Concurrent Next Generation BPM Summit sessions will run alongside all Lean Six Sigma track sessions – for information on the extended Profit
Through Process Week agenda click here or visit www.BPM-Summit.com, additional access to BPM sessions can be added for $100 per person***
NOT TO BE MISSED!
EMAIL: enquire@sixsigmaiq.com | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025 9
Process
Excellence
Awards

8.00 Breakfast & Networking in Profit Through Process Week Solutions Hall
Open across the 3 days, it’s where you’ll be able to find all the latest Business process Excellence
solutions to help your business progress to the next level. This year plan your route around the
Solutions hall taking in each of the new zones: Lean & Six Sigma, BPM and the Process Excellence
careers fair.
Product and case study led presentations will run continuously through out the 18th – 19th
January in the solutions hall. For a complete schedule visit www.leansixsigmasummit.com. For
Further information on solutions hall only passes and solution providers click here
8.50 Chairman’s opening remarks & recap of the awards ceremony
9.00 Disney present for Six Sigma & Process Excellence IQ: The Chain
of Excellence
In this high-energy presentation, your Disney Institute speaker
examines the “chain of excellence” utilized at Disney
destinations across the globe. Many of the key elements that
the renowned Disney Institute has expertise in include: leadership, people
management, quality service, and loyalty. Experience these elements brought
together in a engaging overview focused on how to drive peak performance, top-box satisfaction
levels, and bottom-line results.
10.00 Outside-In: Revolutionary customer thinking strategies for the next generation
of Business Process Management
The world's leading companies have come to realize that only when their customers are successful,
will they be successful. In pursuit of their market leadership not only do they need to spend time
looking inside their business at know how things are getting done but also looking outward to get
deep understanding of their customers. Welcome to the new era of outside-in thinking that is
sweeping the globe….
Outside-In can really be summarized in the statement that “the customer experience is the
process”. We can no longer just look within our organization boundary to create a sustainable
competitive advantage. We have to extend our scope and embrace a broader view of optimizing
process by understanding, managing and developing customer expectations and the associated
experience.
Hosted by the world renowned BP Group, this unique panel is your chance to meet and hear the
customer success stories from 3 of the most successful outside-in companies.
•
What makes an outside-in thinking company?
•
Putting the customer at the heart of everything you do – turning traditional BPM on it’s head
for successful customer outcomes
Chaired by:
Steve Towers
Founder
BP Group.org
Featuring Profit Through Process Week Speed Networking & BOOK SIGNING – OUTSIDE IN, by Steve
Towers
11.15 Achieving process based advantage in a competitive economy: How to make
high performance and growth a reality in your organization
Many companies may seem to be high performers in the short run—during favorable economic
times, or through success with a particular product or market—only to rapidly decline when
business conditions turn against them. Standout high-performance companies build differentiated
business capabilities and sustained competitive advantage based on superior business process
design and execution. A process-based advantage delivers sustainable business performance
through
changing economic and market environments. It creates a foundation for business agility, high
quality and efficiency.
The next generation of organizational performance will focus on moving from issues to business
outcomes with pace, certainty and agility that generate competitive differentiation and
performance excellence.
In this session, discover how you can capitalize on this shift in thinking and effectively align your
business processes and enhance your operations performance by leveraging your capabilities in
Operations, Process and Innovation for a holistic approach to growth, profitability and long-term
competitive advantage:
•
Operations: Strategies to maximize your company’ return on investment capital through design
and execution of the operations core to delivering value to customers
•
Process: Driving business process management and optimization across your end-to-end
business to drive value, agility and cost effectiveness
•
Innovation: Embedding innovation as a business discipline into everything you do to facilitate
the necessary growth during the recovery
David Toth
Partner, Business & Lean Transformation
Accenture
12.00 Lean vs. Six Sigma – the big debate LIVE at Profit Through Process Week!
Whist many have moved to a joint approach to Process Excellence the divide between Lean & Six
Sigma still exists. Lean purists see Six Sigma as a over complicated statistical model that is slow to
deliver results, and Six Sigma purist deem Lean as lacking in Quality control and structured
frameworks. With so many opinions in the market place how do you pick out the management
fiction from the real macoy? And secondly – does it matter what you call it?
•
Separating fad from fiction – dispelling the deployment myths from both sides of the table
•
Stripping it back to the bear bones: Can the two management models really co-exist and if so
what does the co-joined model look like? Is there a possibility you’ll loose the value in both
along the way?
•
Structures and frameworks: The Lean model for culture vs. the Six Sigma deployment model.
•
Which comes up trumps? Or can neither exist in a vacuum?
For updates on the big LIVE Lean Six Sigma debate visit www.LeanSixSigmaSummit.com
12.45 Lunch, Networking & Demonstrations in Profit Through Process Week
Solutions Hall
Plus leading Outside in thinkers:
Tom Kedroski
SVP Supply Chain, Operations
& Process Excellence
Polyone
Steve Melville
IT Director
Oracle
Lean Six Sigma Summit track sessions: pre-selection of sessions is not needed in advance and 5 minutes will be allowed at the close of each session to allow movement
between tracks. For attendees an all access pass to both the Lean Six Sigma & BPM Summit please see the agenda-at-a-glance for further options. Just decide on the day
which sessions are most applicable to the development of your Business Process Excellence program.
Excited about this?
Then don’t miss the
focus day on the
20th January.
Wednesday 19th January 2011 Keynotes and track sessions by maturity

Launching L6S (0-3 years deployment) L6S & Business Results (Mid-life deployments)
5.00 BPM & LEAN SIX SIGMA SUMMIT SUMMARY
Only attended one Summit? Or missed some critical sessions? Then make sure you stick around to hear the highlights from both Summits in this combined Profit Through Process Week closing summary.
•
Top 5 learnings from both Summits •
Conclusions on the Next Generation on Business Process Excellence: Where do we go from here? •
Corporate Leaders Boardroom exclusive insights
5.20 Close of 12th Annual Lean Six Sigma & Process Improvement Summit
2.00 Building the human resource: Putting your people at
the center of a successful Lean Six Sigma
implementation
Told from a dual perspective this unique presentation will evaluate
Lean Six Sigma implementation and resource building models
from both the CEO and trainers perspective
• Taking the bi-directional approach and why: The importance of a
2-way working relationship between leadership and training
development
• Building sustainable knowledge and culture: Should Lean Six
Sigma be for the select few or should everyone be trained?
• Connecting the implementation plan with critical business
objectives: Keeping the boardroom, trainer to employee
communication channel open
Carlos Orantes
CEO
ADVANSA Laboratories LLC
2.50 A simple approach to using Lean Six Sigma principles
every day
This session is designed for companies wanting to test the Lean Six
Sigma waters or for seasoned deployments looking to lower risk
problem resolution and make thoughtful decisions. This innovative
approach will show you how to achieve a company-wide common
language for rational thought process driven by data and facts.
• An introduction into this innovative approach and when it is most
useful
• A five step method aimed at improving the quality and speed of
every day problem solving and decision making.
• A new method of changing your businesses way of thinking and
doing without being hung up on jargon
Jeff Koff
Director of Lean Six Sigma Learning
Corporate Lean Six Sigma Operations for Xerox
The big idea: Strategic thinking and planning
A strategic plan is only as good as the thinking that goes into it.
Strategic thinking happens in a number of different ways, formal
and informal but fundamentally affects your ability to execute on
your long term process improvement objectives.
Therefore, when the plan is lacking, we need to step back and
consider the thinking. Even thinking is a process. This session will
show you how to conduct the first stage of the strategic planning
process with a strategic process assessment:
•
How does your performance compare to that of your industry peers?
•
How satisfied is your board of directors?
•
How satisfied is your executive team?
•
How well is strategy understood by the organization?
•
A qualitative assessment of your strategy process and
documentation
BMGI
Process Improvement & risk management: How to
leverage L6S to mitigate critical operational risk
As organizations post recession look to grow and expand but
remain risk adverse, the question on everyone’s lips is, how can
Lean Six Sigma be leveraged to most effectively remove
operational risk.
•
What is the relationship between risk management, quality and
Lean Six Sigma?
•
How can risk management tools be integrated into the Lean framework?
•
Assessing the level of risk in proposed process change and
simulation exercises
•
A look at your business: Where is the most risk within your
operations? The chance to share stories and counter measures
with the Lean Six Sigma community
Session open for sponsorship – email
sponsorship@iqpc.co.uk for more information
4.10 Top 5 things to consider when going for the Big Bang
Approach (what to do and what not to do)
• Your top 5: Lessons learnt from the 2010 Best Start-up Process
Excellence Award winners
• Getting your priorities right: Strategies for getting your program
off with a bang and with big results
• Making people your building blocks for change: Building and
harnessing a critical mass
Brett Warland
Global Director Process Excellence
Polyone Corporation
(2010 Winners IQPC’s of Best Start-up program)
INTERACTIVE SESSION: 2011 top 10 tips for winning
in the recovery
We asked, and you told us your most successful deployment tip – the
secrets to winning in an upturn are now out there! In the lead up to
the Summit, Six Sigma & Process Excellence IQ surveyed the industry
for your top tips to a successful deployment, now you can hear the
top 10 selected by the ‘profit through process’ advisory board. Will
yours be in the top 10?
Winners of the top 10 tips will each receive a free ticket to the
Lean Six Sigma & Process Improvement Summit for 2012 – enter
your top tip now at enquire@iqpc.co.uk
Advisory Board session leaders:
LEADER-TO-LEADER KNOWLEDGE SHARE: The
evolving role of the Chief Quality Officer
•
How is the role of the CQO changing post the recession?
•
What key industry trends and movements that CQO’s need to
be aware of? And how are these changing role of quality
management in line with changing business strategies?
•
Assessing the role and relevance of existing quality management
approaches in the growing knowledge economy and virtual
operational frameworks
•
Evaluating the shift between productivity and quality as key
business fundamentals
•
How can CQOs evolve their quality programs to ensure they are
delivering a competitive edge and innovation?
Anu George
CQO, Data Division
Morningstar
Denise Remus
CQO
Baycare
Session open for sponsorship – email
sponsorship@iqpc.co.uk for more information
Launching L6S (0-3 years deployment) L6S & Business Results (Mid-life deployments) Future Improvement Board
Diane Francisco
Director of Client Solutions
Covance
Mark Fendley
Director Process
Improvement, BMW
11
3.40 Networking in Profit Through Process Week Solutions Hall - Featuring Profit Through Process Weeks BIG prize draw
Your chance to win an amazing prize from the following: • Rental of Humvee for 6 months • Rolex watch • Holiday to the Caribbean • All expenses paid cruise - You have to be there
to be in the running, and all you have to do is submit your business card in advance!
EMAIL: enquire@sixsigmaiq.com | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025

8.45 Registration and breakfast
The long-standing reputation Disney Destinations has for incredible service and
friendly employees is not magic, it is sound ideology consistently applied in
business. Now you can learn from the experts how you too can inject the magic of
Disney into your own Service Quality model.
This program is designed to help you improve your organization’s quality service by immersing you in
the successful Disney model. Throughout the hands-on workshop and field experience the Disney
experts show you the importance of attention to detail and how to train your employees to treat
customers as VIPs.
Discover how to match your organization’s service standards with successful delivery systems that
consistently promote and ensure quality service. Giving you the opportunity
to see how Disney provide the legendary service for which they are famous:
•
Anticipate the needs, wants and emotions of your customers in order to exceed their service expectations
•
Bring “consistency” to your organization by establishing quality standards
•
Design a delivery system that focuses on the employees, environment and processes that enhance
quality service
•
Create a service plan that integrates quality standards and delivery systems that focus on exceeding
diverse expectations
The Disney Magic Masterclass includes both workshop and field experience facilitated by the Disney Institute
9.00 – 14.00
EXPERIENCE THE BUSINESS BEHIND THE MAGIC: DISNEY’S APPROACH TO QUALITY SERVICE- ALIGNING CAST AND PROCESS
BEST RATED
WORKSHOP IN
2010 – BOOK NOW
TO AVOID
DISSAPOINTMENT!
FOCUS DAY A
Your chance to go past the Lean tools and techniques evaluate how to embed a sustainable Lean
program. Designed for senior Lean leadership and program directors the focus day will run on a leader-
to- eader format with highly interactive content and discussions. The perfect session for those looking
to benchmark Lean development whether from a pure Lean background or a dual Lean Six Sigma
approach.
Discussion group: Lean Design and Fit
•
How exactly does the Lean Management System, sit within the wider business transformation
framework? Stand alone or part or a broader Process Improvement?
•
Centralized, decentralized and hybrid approaches to Lean deployments: Trends and experiences from
different organizational structures and cultures
•
Creating strategic awareness, accountability and alignment across a global program: Process and
governance infrastructures for local, regional and global operations
•
What is your modus operandi? Get to know your peers’ Lean programs through a live mapping
exercise
•
How do existing transformation and Process Excellence initiatives need to change or be upgraded to
incorporate Lean?
•
Lean for cost cutting vs. Lean for growth – positioning Lean as a business driver
Mark Fendley, MBB, BMW
Jeff Younginer, Director of Nissan Production Way & Manufacturing Support (IE, BIQ, iFA, VNO & ASIP),
Nissan North America, Inc.
Chris Galante, Lean Coach, Boeing Commercial Aeroplanes
Going beyond the tools: Creating a Lean Management System & Culture
•
What defines the Lean Management System? How much of it is in the tools and how much is from the
culture?
•
Making Lean part of the organizational DNA: Building a total Lean culture and how this has worked
in practice across other organizations
•
How best practices from BMW, Toyota, Nissan and other companies have been benchmarked and put
into practice within their organizations
•
Creating engagement horizontally across the organization: Keeping the Lean culture alive across the
organizational silos
Jeff Younginer, Director of Nissan Production Way & Manufacturing Support (IE, BIQ, iFA, VNO & ASIP),
Nissan North America, Inc.
Translating Strategy into Enterprise Wide Implementation
•
Defining the goal and how to get there? Ensure quick success by creating a common roadmap to
enterprise wide Lean implementation
•
Ensuring Lean delivers on the executive business strategy: Leveraging Lean to deliver long term
organization and culture change whilst provisioning for the here and now
•
Creating value vs. capturing value: Making sure your driving value where it matters most to the
business
•
Goal alignment: Prioritize your program and strategic Lean initiatives for big results
•
Translating Lean strategy into operational reality: Ensuring you are getting the ‘right things done’ not
just ‘things done right’
•
Strategies for making sure Lean delivers big results rather than dabbling is small scale improvements
Chris Galante, Lean Coach, Boeing Commercial Aeroplanes
Accelerating deployments and results with 100-day improvement projects as part of a holistic
toolkit
•
Understand the benefits of a holistic approach to process improvement and recognize when to
complement Lean Six Sigma, BPM and process design with faster paced improvement approaches
•
See how TELUS leveraged ‘Own.it’ to rapidly engage over 800 team members over a year to
accelerate a Process Improvement deployment through 100-day improvement initiatives
•
Uncover insights on how these 100-day improvement projects can be designed to tightly integrate
Lean, Six Sigma, Process Design and Organizational Development approaches to maximize impact
•
Gain an appreciation for the cultural impact and benefits through project examples and case studies at
TELUS
Eric Michrowski, Director, Process Improvement Centre of Excellence / Deployment Leader, TELUS
9.00 – 14.00
FOCUS DAY: ACCELLERATING RESULTS FROM YOUR LEAN PROGRAM
FOCUS DAY B
Lean Leaders
Thursday 20th January 2011 Site visits and extended working groups

Do you think you have a winning Business Process Excellence project or program? Well now’s your chance to not only benchmark against leading
world-class businesses but tell the world about your success story so far!
Judged by the community for the community, IQPC’s awards are the most respected awards for Lean Six Sigma & BPM community and the ideal way to position
your organization as one of the leading lights in the Business Process Excellence industry. They’re the chance to not only say thank you to the team that has helped
you deliver critical business change over the last year, but to ensure that in the new period of growth you maintain the support you need with the executive suite.
So whether your discipline is Lean, Six Sigma or BPM the awards are a sure fire way to inject renewed passion and energy into your projects going forward.
Just select the category in which you have had greatest success and send in your application before the 15th October to be in the running!
2011 Process
Excellence Awards: The Americas
2011 Award categories include
"Applying for several years and then winning the award was very satisfying. We appreciated and utilized the feedback that we
received in the various categories to improve our approach and projects. The whole process really mobilized our organization
and motivated us to improve even more than our plan. The final recognition that we received had an energizing effect at all
levels of the organization that more effectively engaged both our employees as well as our leadership team." - VP, Anderson
Packaging & 2010 Winner of Best Process Improvement Project in Manufacturing for small-midsize organizations
INDIVIDUAL AWARDS
• Deployment Leader of the Year
• Master Black Belt of the Year
PROGRAM AWARDS
• Best Process Improvement Program
• Best Start-Up Process Improvement Program
• NEW FOR 2011: Best BPM Program
• NEW FOR 2011: Best BPO-based Process Improvement Program
PROJECT AWARDS
• Best Process Improvement Project in Manufacturing
(sub categories for small and large organizations)
• Best Process Improvement Project in Service and Transaction
(sub categories for small and large organizations)
• Best Project Contributing to Innovation – sponsored by
• Best Process Improvement Project Under 90 Days (recommended for Lean projects)
• Best Green Process Improvement Project
• NEW FOR 2011: Best BPM project
Entry deadline:
15th October 2010
Due to increased volume in
applications, all entries submitted
before the 1st October will be free
to enter. All submissions following
that will incur a late entry
fee of $50 per entry
13
Please note all those wishing to attend either evening ceremony must register in advance for the full networking package as places are limited. Please see pricing table for more information.
With 800+ Process Excellence practitioners, leaders and solution providers expected to join the 2011 meeting, Profit Through Process Week is pivotal to the year round networking and benchmarking of your
Business Process Excellence program. If you’re attending alone or as part of a team it’s often hard to meet new faces amongst the crowd, so let us take the effort out of building your Process Excellence connections
for you! On top of day-long networking opportunities open to all attendees such as the, Profit Through Process Solutions Hall, speed networking, the best-of-the-best solutions providers and association meeting
groups, delegates registered for the Networking package can also join us for two fantastic evening extravaganzas.
Monday 17th January: Profit Through Process
Week networking extravaganza at Flame Tree
Gardens
Poised on the banks of Discovery River in Animal Kingdom,
Flame Tree Gardens provides a magical setting for delegates to
relax, interact and forge lasting business relationships after the
first day of the Profit Through Process Week meeting.
MAKE PROFIT THROUGH PROCESS WEEK:
THE NETWORKING CENTRAL FOR YOUR YEAR
18th January: 2011 Process Excellence Awards
7.00: Pre-awards dinks reception in Profit Through Process Solutions Hall
7.30: Awards Ceremony & Gala Dinner: Enjoy choice entertainment, a
delicious 3 course meal and the long awaited Process Excellence Awards
ceremony. With the awards growing in popularity every year, it’s sure to
be a night of celebration, anticipation and surprises.
EMAIL: enquire@sixsigmaiq.com | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025
Process
Excellence
Awards
Process
Excellence
Awards

Introducing the NEW AND
INTERACTIVE Profit Through
Process Week Solutions Hall
Taking place in the solutions hall for 2011 you’ll find:
The Profit Through Process Week Solutions Hall is
the perfect place to get face time with the community’s
most respected and innovative solutions providers.
Confirmed technology and
product demonstrations include:
Complimentary Solutions Hall passes are available on the 17th – 19th January. To register in advance for
access to the Solutions Hall email enquire@iqpc.co.uk quoting ‘PTP Solutions Hall’.
• Access to over 40 leading Lean, Six Sigma & BPM solutions
providers: 2011’s solutions hall will be signposted with zones
for each Summit, the BPM Summit and the Lean Six Sigma
Summit. With access open to all attendees there’s guaranteed to
be more choice than ever before to help expand your Process
Excellence horizons.
• 15+ innovative technology demonstrations: Want to see the
hottest technology and solutions on the block? Then make sure
you take time out to see some of the 2011 solutions
demonstrations – everything from the latest statistical software
upgrades, to e-learning solutions to process mapping software
and more, it’s your chance to try before you buy!
• The Process Excellence Personal Development Fair: With
many businesses ramping up recruitment efforts over the next 12
months, this is the perfect chance to find the perfect candidates
to take your program forward or find that new job that you’ve
been looking for. So if your business is looking to recruit or you’re
personally looking for new job opportunities it’s the perfect place
to make valuable contacts and accelerate the search.
• VIP networking space: If you’re an event VIP, take the chance
to sit back, relax and ponder your learnings in the exclusive VIP
area. Access available to speakers, judges and corporate leaders.
• Refreshments & informal community networking spaces:
Take time out from the sessions to talk and share ideas with your
new found peers in some of the solutions hall informal seating
areas and key association meeting points
• Internet access: Don’t get behind on your emails whilst you are
out of the office – spend five minutes online with the free
solutions hall internet access
• Book store and exclusive book signings: Pick up an exclusive
copy of 2011 keynote books including Stephen Spear’s ‘High
Velocity Organizations’ and Steve Tower’s ‘Outside-In’ whilst
browsing the latest releases in the Process Excellence community
CORPORATE LEADERS
BOARDROOM
18th January: Registration
limited to 30 SVP, C-level leaders
and Corporate Process Excellence
Leaders
Accessible only by personal
invitation, the Corporate Leaders
Boardroom will meet on the 18th
January for a private meeting
surrounding the strategic
development of Business Process
Excellence. Hosted by 5 Corporate
Leaders for Process Excellence,
providing a flexible and informal
meeting agenda driven by you, the
corporate leadership.
Meeting includes: Exclusive access
to boardroom meeting from 11.00
– 5.30, breakfast, private lunch,
evening champagne reception and
guest leadership speaker, all for
$300 per person.
Entrance criteria for Corporate
Leaders is in-line with the
following business remits:
• Corporate program leader for
Process Excellence
• SVP Operations or Process
Excellence
• CXOs & MDs of business divisions
• Chief Quality Officer or VP
Quality
• CIO
• COO
To request an invitation email
enquire@sixsigmaiq.com. Places
will be allocated on a first come
first served basis.
Elizabeth Kirscher
President Data Division
Morningstar
Anu George
CQO
Morningstar
Alan Demers
CQO
American Express
Bill Owad
SVP Operational
Excellence
Cardinal Health
Laurel LaBauve
Corporate VP Lean Six
Sigma
Merck
2011 Corporate leadership
facilitators:
FREE
ENTRY
Executive | Exclusive |
Strategy driven!
EXCLUSIVE
EXECUTIVE
CONTENT

Profit Through Process Week Platinum Sponsor
Website: www.nimbuspartners.com
Nimbus is a global software company devoted to sustainable business process improvement. Our innovative business process management (BPM) application
“Nimbus Control” enables clients to sustainably improve performance, efficiency and compliance, by engaging the whole workforce in process excellence.
Clients include AstraZeneca, Barclays, Chevron, Cisco, HSBC, JP Morgan, Nestlé, Sara Lee, Sony, ThyssenKrupp and Toyota.
Session Sponsors
Website: www.bmgi.com
BMGI is a leading global provider of results driven performance excellence and innovation
solutions. Specializing in strategic problem solving, BMGI works with leading companies around
the globe to help “in-source” new capability and develop new core competencies. Working in
partnership with clients across industries as diverse as health care, finance, telecommunications,
retail, manufacturing and energy, we deliver integrated methodologies to achieve breakthrough results in operational
excellence and innovation. BMGI has offices in 12 countries and has more than 150 employees worldwide.
Website: www.tbmcg.com
TBM Consulting Group is the leading provider of Lean Sigma® consulting and training
services in North and South America, Europe, and Asia. Headquartered in Durham, NC,
the company’s mission is helping manufacturers and service industry businesses create a
competitive advantage to generate significant growth in sales and earnings. TBM
provides the strategic direction and the hands-on implementation to guide cultural and organizational transformation.
Learn more about TBM Consulting Group and the TBM Lean Sigma Institute at 800-438-5535.
Workshop Sponsors
Website: www.millikenperformancesolutions.com
A leading international manufacturer, Milliken & Company is one of the world's largest privately
held textile and chemical companies. Headquartered in Spartanburg, S.C., the company employs
approximately 7,000 associates working in over 45 facilities, with operations extending to 7
countries world-wide. Milliken is recognized for its continuous quality improvement processes, its
world-class safety processes, its environmental commitment, and the company's progressive, innovative business
strategies and reputation for customer service continue to serve as a corporate cornerstone. Milliken has been named
five times as one of the Best Companies to Work For in FORTUNE Magazine's annual top 100 listing. This quality
commitment is so keen it has been recognized with global accolades including the Malcolm Baldrige National Quality
Award.
Website: www.novaces.com
NOVACES is a premier implementer of today’s most powerful process
improvement methodologies that strengthen operational capabilities and
financial performance. We deliver Lean, Six Sigma and Theory of Constraints consulting and training to clients in the
defense, healthcare, manufacturing, maritime and service industries. We are dedicated to advancing the science of
process improvement and leverage research to provide the most effective solutions in the market.
Website: www.clg.com
CLG is a worldwide leader of behavior-based strategy execution and performance improvement
consulting that enables companies to achieve lasting results consistently, with speed, precision, and
control. Whether your goal is improved cost management, reliability, quality, safety, environment, productivity and
utilization or overall culture change, CLG can customize a solution based on your specific requirements
Premier Associate Sponsors
Website: www.accenture.com
Through its Process & Innovation Performance service line, Accenture helps clients achieve
measurable, lasting improvements in operational performance and growth. Accenture enhanced its
long-standing operational strategy expertise with the 2007 acquisition of George Group a
recognized market leader in process, operational and business transformation, whose capabilities and offerings form the
foundation of this new practice. The Accenture Process & Innovation Performance Service Line takes a process-based
approach to address key business challenges such as complexity, innovation and strategic cost reduction, in order to create
a performance advantage for clients globally.
Website: www.ccint.net/
Competitive Capabilities International, Inc (CCI) is an operations excellence management company. CCI
provides global organizations with a unique improvement management solution, TRACC, that allows
companies to rapidly transform from functional best practices to process-based excellence. Available in 16 languages
TRACC is being used in over 1000 operations in 55 countries.
Website: www.wipro.com
Wipro Consulting Services (WCS) partners with you to transform your business through a
combination of business insights, technology innovation and deep industry knowledge. Wipro
Consulting offers Business Advisory, IT consulting and Program Management services designed to
improve business performance, drive operational efficiency and maximize ROI. With experts based
in Western Europe, North America, India, Asia Pacific and the Middle East, our integrated Consulting, IT, BPO and
Product Engineering services combine the benefits of expert proximity with global leverage to provide the technology
edge and speed to your strategic programs. Wipro Consulting Services is a division of the Wipro Ltd (NYSE: WIT), a
$5bn enterprise that employs over 90,000 employees across the globe.
Technology & Tool Demonstration Sponsors
Website: www.shertrack.com
SherTrack LLC, a venture backed company, was founded in 2002 to develop advanced
methods and solutions for Lean manufacturing based on large-scale empirical research on
customer demand. SherTrack’s innovative predictive analytic solutions enable demand-driven (Lean) manufacturing in
complex production environments and deliver competitive advantage through best-in-class service (OTD), production
efficiency (OEE) and total throughput. In complex manufacturing operations, continuous improvement initiatives are
particularly challenged by the multivariate and non-linear relationships in plants with multiple production lines and
hundreds of product items. SNAPPS™ digital models and discreet event simulation provide sophisticated analytical tools
that enable the application of advanced Six Sigma techniques such as design-of-experiments (DOE) to truly master
these complex production processes.
Website: www.thequalitygroup.net
Leverage advanced technology to power blended learning deployments: The Quality Group’s
(TQG) e-Learning system includes 50+ online courses in Lean, Six Sigma, Statistics, SPC, and Project
Management AND OpusWorks®, TQG’s web-based portal platform for page level customization, e-Learning development,
and robust administration. Think The Quality Group if you need to improve training throughput, increase classroom impact,
and accelerate results.
2011 Lean Six Sigma Summit Sponsors & Strategic Partners
15EMAIL: enquire@sixsigmaiq.com | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025

Profit Through Process Sponsorship & Exhibition Opportunities
GET ACCESS TO BRAND NEW AND RELEVANT CONTENT
Get your brand in front of active investors and senior leaders across the Business Process
Excellence spectrum. Exhibition and Sponsorship options are extensive, and packages can
be specially made to suit your company's distinct commercial requirements. From cocktail
parties and gala dinners to high-level keynote sponsorship and thought leadership, select a
package for your organization from a range of branding, leadership and lead generation
options. For further information on packages download the business development pack at
www.LeanSixSigmaSummit.com
The earlier you contact us, the greater the branding and promotional opportunities
available. Gain maximum ROI from your marketing spend by building this event into your
plans now and ensure you will be engaging new business in 2011. Contact the IQPC
business development team on +44 (0) 207 368 9300 or sponsorship@iqpc.co.uk
Visit the Lean Six Sigma download centre on www.LeanSixSigmaSummit.com to access
the latest in industry interviews, case studies, videos and webinars. All content is free to
access so make sure you take a look to get up to scratch on the next evolution in Business
Process Excellence in advance of the Summit.
LOCAL ASSOCIATION MEETING OPPORTUNITIES OPEN
Do you have a local association that would be interested in the content and networking
available at Profit Through Process Week? Limited space is now available for local
associations to host member meetings onsite as part of the meeting, including
complimentary access into the Profit Through Process Week Solutions Hall.
It’s the perfect way to expand your association network, learning opportunities and increase
branding within the wider Business Process Excellence Community. Email
elisa.ramella@iqpc.co.uk for more information.
Exhibitors
Website: hkpproactivesolutions.com
Website: www.Minitab.com
Website: www.palisade.com/industry/sixsigma.asp
Website: www.umich.edu
Website: www.sigmaflow.com
Website: www.rathstrong.com
Website: www.moresteam.com
Presented by :
Website: www.sixsigmaiq.com
Six Sigma and Process Excellence IQ facilitates
access to a wealth of relevant content for Process
Excellence, Lean, and Six Sigma practitioners.
Further enhanced with an online community of your peers, we will provide you with
the tools and resources to help you perform more effective and efficiently, while
enhancing the quality operations within your organization. As our industry becomes
more and more dependent on the web for information, Six Sigma and Process
Excellence IQ has been developed to provide six sigma professionals with instant
access to information. Leveraging our strength and foundation in education, IQPC
and Six Sigma and Process Excellence IQ are uniquely positioned to provide a
comprehensive library of webcasts gathered from our events, as well as exclusive
content from leaders in the industry.
Strategic Partner:
Website: www.bpgroup.org
The BP Group is a global 'not for profit' business
club originally founded in 1992. As a 'not for
profit' the vision is to connect and network people interested in significantly
improving organisation processes and as a consequence business performance. Our
mission is to help you improve individual and corporate performance through
advanced process management.
Media Partners:

Registration Information
PROFIT THROUGH PROCESS WEEK REGISTRATION PACKAGES
Some package options are optional attendance. If you do not wish to take part in the following booking options then let us know upon
registration for the following discounts to be applied:
Standard prices for the core 3 day Summit are included in the core package price. Additional options can be
purchased at the prices mark below.
• Networking (Day 1 Drinks Reception & Day
2 Awards Dinner) – Registration fee will be
reduced by $100
• Audio recordings of the Summit sessions on
days 18th – 19th January – Registration fee
will be reduced by $299
• Day 1 workshops – Registration fee will be
reduced by $398
TEAMS OF 4-6 with senior leader (decision maker/c-suite) attending 40% off standard prices
TEAMS OF 4-6 without senior leader (decision maker/c-suite) attending 20% off standard prices
TEAMS OF 7+ with senior leader (decision maker/c-suite) attending 50% off standard prices
TEAMS OF 7+ without senior leader (decision maker/c-suite) attending 30% off standard prices
SAVE $1200
on the full package price
when you book and pay
before 24th September 2010
– that’s only $1996**
**Team Pricing: Best suited to teams of practitioners registering with or without senior leaders at any given time, percentage
discounts per team booking.
Lean Six Sigma & Process Improvement Summit package or BPM Summit package
END USER PRACTIONER
PRICING ONLY
Cut off date 1 – 24/09/2010 $1996 (Save $1200)
Cut off date 2 – 29/10/2010 $2396 (Save $800)
Cut off date 3 – 26/11/2010 $2796 (Save $400)
OR
Early Booking Discounts**
How do I Register?
Register online at www.LeanSixSigmaSummit.com
(Please add 6% sales tax if you are a Connecticut resident or a re employed in the state of Connecticut).
** To qualify for discounts, bookings must be received with payment by close of business on the
discount deadline specified.
• Only one discount/offer applicable per person. Registration fee includes conference documentation,
lunch and refreshments.
• Please determine the maximum discount you may qualify for prior to registration.
• To qualify for discounts, payment must be made with bookings by the deadline date.
• All team members must register at the same time to receive the discount.
• Team discounts are applicable to standard price and are not available on the evening
networking package.
• Existing customers may not receive any form of discount or offer retrospectively.
No Delegate Solution Provider Pricing available – for solution provider package
information please call the business development team on +44(0)2073689500 or email
sponsorship@iqpc.co.uk
CANCELLATIONS & SUBSCRIPTIONS: PAYMENT is due in full upon completion and return of the
registration form. Due to limited conference space we advise early registration and payment by credit
card to avoid disappointment. Your registration will not be confirmed until payment is received.
Admission to the conference will be refused if payment has not been received. Payment of invoices
by means other than by credit card, or purchase order (UK Plc and government bodies only) will be
subject to a $99 invoicing fee.
CANCELLATION AND SUBSTITUTION POLICY: IQPC Cancellation, Postponement and Substitution
Policy: You may substitute delegates at any time by providing reasonable advance notice to IQPC.
For any cancellations received in writing not less than eight (8) days prior to the conference, you will
receive a 90% credit to be used at another IQPC conference which must occur within one year from
the date of issuance of such credit. An administration fee of 10% of the contract fee will be
retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations
occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event
for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit
for another IQPC event to be mutually agreed with IQPC, which must occur within one year from
the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate
is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the
contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC,
which must occur within one year from the date of postponement. Except as specified above, no
credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is
not responsible for any loss or damage as a result of a substitution, alteration or
ancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this
conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God,
unforeseen occurrence or any other event that renders performance of this conference
impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but
not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that
while speakers and topics were confirmed at the time of publishing, circumstances beyond the
control of the organizers may necessitate substitutions, alterations or cancellations of the speakers
and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or
topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be
updated on our web page as soon as possible.
SPEAKER CHANGES: Occasionally it is necessary for reasons beyond our control to alter the
content and timing of the programme or the identity of the speakers.
DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act 1998. Your
details may be passed to other companies who wish to communicate with you offers related to your
business activities. If you do not wish to receive? Please do not pass my information to any third party
©IQPC Ltd. 2008 UK VAT registration no. GB 799 2259 67
From USA and Rest of the World: Freephone: +1 800-882-8684
or +1 646-378-6026
From USA and Rest of the World: Fax: +1 646-378-6025
Post: your booking form to:
IQPC, 535 5th Avenue, 8th Floor, New York, NY 10017 • IQPC, 15-19
Britten Street, London, SW3 3QL
Online: www.LeanSixSigmaSummit.com
Email: www.enquire@sixsigmaiq.com
Lean Six Sigma &
Process Improvement BPM Summit Solution Hall Corporate Leaders
Summit package package Only package Boardroom Package
$3196 +VAT $3196 +VAT FREE $300
Plenary sessions (Days 1-3) ✔ ✔ ✔
Day 1 Workshops (L6S or BPM) ✔ ✔ ✔
Lean Six Sigma & Process Improvement
✔ $100 +VAT ✔
Summit sessions (Days 2 & 3)
BPM Summit sessions (Days 2 & 3) $100 +VAT ✔ ✔
Corporate Leaders Boardroom (Day 2)
Post Conference focus groups (Day 4) $999 +VAT $999 +VAT $999 +VAT $999 +VAT
Exhibition Hall (Open days 1-3) ✔ ✔ ✔ ✔
Technology demonstrations (Days 1-3) ✔ ✔ ✔ ✔
Speed Networking ✔ ✔ ✔ ✔
Networking (Day 1 Drinks Reception
& Day 2 Awards Dinner)
✔ ✔ $200 +VAT ✔
Conference Audio Recordings ✔ ✔ $299 +VAT $299 +VAT
BY INVITE ONLY
Your customer registration code is:
When registering, please provide the code above.
PDFW

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