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Coming Up: GA New in last 6 months
Google Analytics: Latest and Bestby Tim Leighton-Boyce So, what can I do with these shiny new toys?
Background Started out in mail order: 1978 Started analysing how people use web sites: 1994 Analytics+marketing insight = increased conversions Client engagements Thorntons Healthspan/Healthy Direct Joules English Heritage Interflora Sweaty Betty
What do I do? Long term (typically years…) retainer-based Ongoing research and best practice advice Systematic Voice of Customer Survey Analysis and trending Ad hoc usability testing, troubleshooting and error tracking Regular Google Analytics analysis (checkouts, KPIs, errors) Medium term (3 to 6 days) one-off projects Full site audits and recommendations for improvement GA custom tracking and configuration Short term (1 to 2 days) one-off projects GA health check and advice GA specific project analysis GA training
Agenda
Main Theme Getting new customers
Getting New Customers People who have a Need To Know Like And Trust you Credit: John Jantsch: www.ducttapemarketing.com
Custom Dashboards Timelines Metrics Tables also Pie Charts…
Custom Reports: Generic Search Visits  Bounce Rate Conversion Rate Transactions Revenue Keywords
Entrance Pages for Keywords Drill down to Landing Pages
Engagement Metrics for Keywords Visits  Bounce Rate >3 pages Saw product Add to Basket Conversion rate
Products Sold by Generic Search Quantity Revenue Products
Keywords specific to product Quantity Revenue Keywords
Entrance Page & Engagement Visits  Bounce Rate >3 pages Saw product Add to Basket Conversion rate Entrance Page
Entrance Page & Engagement Drill down to Keywords
Entrance Page & Products Quantity Revenue Entrance Page
Entrance Page & Products Quantity Revenue Drill down to Products
Site Speed Reports Avg Speed Pageviews Sample Bounce Rate % Exit
Site Speed Report Filter
Site Speed Report Filter
Multi-channel: Conversion Paths
Multi Channel Funnel Overview
Even More Reports Know & Trust Like
Conclusion: where are we now? ,[object Object]
To
GA is confusing and complex and they keep adding more stuff

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Google analytics latest and best

  • 1. Coming Up: GA New in last 6 months
  • 2. Google Analytics: Latest and Bestby Tim Leighton-Boyce So, what can I do with these shiny new toys?
  • 3. Background Started out in mail order: 1978 Started analysing how people use web sites: 1994 Analytics+marketing insight = increased conversions Client engagements Thorntons Healthspan/Healthy Direct Joules English Heritage Interflora Sweaty Betty
  • 4. What do I do? Long term (typically years…) retainer-based Ongoing research and best practice advice Systematic Voice of Customer Survey Analysis and trending Ad hoc usability testing, troubleshooting and error tracking Regular Google Analytics analysis (checkouts, KPIs, errors) Medium term (3 to 6 days) one-off projects Full site audits and recommendations for improvement GA custom tracking and configuration Short term (1 to 2 days) one-off projects GA health check and advice GA specific project analysis GA training
  • 6. Main Theme Getting new customers
  • 7. Getting New Customers People who have a Need To Know Like And Trust you Credit: John Jantsch: www.ducttapemarketing.com
  • 8.
  • 9. Custom Dashboards Timelines Metrics Tables also Pie Charts…
  • 10.
  • 11.
  • 12. Custom Reports: Generic Search Visits Bounce Rate Conversion Rate Transactions Revenue Keywords
  • 13. Entrance Pages for Keywords Drill down to Landing Pages
  • 14. Engagement Metrics for Keywords Visits Bounce Rate >3 pages Saw product Add to Basket Conversion rate
  • 15. Products Sold by Generic Search Quantity Revenue Products
  • 16. Keywords specific to product Quantity Revenue Keywords
  • 17. Entrance Page & Engagement Visits Bounce Rate >3 pages Saw product Add to Basket Conversion rate Entrance Page
  • 18. Entrance Page & Engagement Drill down to Keywords
  • 19. Entrance Page & Products Quantity Revenue Entrance Page
  • 20. Entrance Page & Products Quantity Revenue Drill down to Products
  • 21.
  • 22. Site Speed Reports Avg Speed Pageviews Sample Bounce Rate % Exit
  • 25.
  • 28. Even More Reports Know & Trust Like
  • 29.
  • 30. To
  • 31. GA is confusing and complex and they keep adding more stuff
  • 32. GA helps me with the exactly the projects I’m working on now
  • 33.
  • 34. Please keep in touch! Follow me on Twitter, Linked In, Facebook etc: http://profiles.google.com/tim.lboyce Links: Working with brand keywords: http://bit.ly/brandkeywords Build a custom report: http://bit.ly/gacustomreport