itSMF Spanish Conference Deck

Dibujando un buen futuro: Empezar
focalizarnos en las Mejores Prácticas
Robert E Stroud CGEIT
itSMF International, ISACA, CA Technologies

2V Congreso Nacional - Madrid 15 y 16 de Noviembre
Disclaimers
ITIL® is a registered trademark and a registered community
trademark of the UK Office of Government and Commerce
(OGC) and is registered in the U.S. Patent and Trademark
Office.
COBIT® is a registered trademark of ISACA
DISCLAIMER
CA nor it’s speaker warrant or guarantee the concepts or the
accuracy of information provided herein.
No part of this publication may be reproduced in any form by
print, photo print, microfilm or any other means without written
permission by CA.

Speaker Bio & Company Information
 Vice President, Service Management
Service Management and Governance Evangelist
 15+ years Banking Industry
 ITSM
— Treasurer, itSMF International Executive Board itSMF USA Board of Directors
— Former Director, itSMF USA
— ITIL Project Board Member
— ITIL V3 Advisory Group (IAG), Mentor, Reviewer and Contributor
 IT Governance
— International Vice President ISACAITGI
— Chair COBIT Steering Committee
— IT Governance Committee
— Contributor to COBIT 4, 4.1, 5 and VAL IT
— Contributor to Basel II Guidance
 BLOG: www.ca.com/blogs/stroud

cloud computing will be one of the tools to
close the IT-business alignment gap
2003 -
2008
2008 -
2009
Previous
Steady State
Recession
& Credit
Crisis
IT Budget
&
Resources
IT Demand
Growing
Alignment
Gap
• Business demand outpacing IT budgets, resources
• Business demand is outpacing traditional means of delivery
• Business requires that IT ensure ability to deliver
2010 – the new
normal

we are seeing this every day
Personal and organisational
goals
are merging

World is changing rapidly
 "You can't just say it. You have to get the people to say it to
each other," says James Farley, CMO Ford
 Gave away 100 Ford Fiestas to influential bloggers.
 37 percent of Generation Y were aware of the Ford Fiesta
before its launch in the United States
 25 percent of Ford's marketing spend has been shifted to
digital/social media initiatives
 The only U.S. auto company that didn't take a government
loan

CIO role is transitioning
Financial Transparency
• Lower infrastructure costs (Capex)
• Lower operations and energy costs (Opex)
• Appropriate cost for the appropriate level of service
Elasticity / Scalability
• JIT Infrastructure - Capacity there when you need it
• Ability to handle expected or unexpected changes in load
• Achieve high business agility
Speed to Market
• Reduction of time to rollout new applications/services
• Faster availability to customers
High Performance Computing
• Increased capacity from your current physical infrastructure
• Avoid provisioning (and paying) for the peak
• ―Infinite‖ computing capacity on demand

The ever changing role of IT
Primary
Business
Activities Internal
Service
Providers
Customers
External
Service Providers

Where are we moving

Virtualization Life Cycle Journey
Optimization
Transformation Automation
Assess, Migrate
and
Consolidate on
Virtual
Infrastructure
Process
Efficiencies with
reduced risk and
administrative costs
Prepare for a
dynamic
datacenter, cloud
Gain visibility and
control for
performance and
capacity
optimization
including fault
resolution
Consolidation

Virtualization Maturity Curve
Consolidation
• Consolidation
• Business
Continuity
Optimization
• Provisioning
• Sprawl mgt
• Performance
monitoring
• Capacity Planning
Automation
• Self-service
• Process
Automation
• Resource Pooling
• Burst to external
cloud
• Policy
Transformation
• Governance
• Security
• IaaS
• Dynamic workload
Mgmt
• Federated Clouds
1 2 3 4
CAPEX OPEX SLA Agility
Departmental Initiatives
IT Operations/Datacenter Initiatives

Capacity delivery - provisioning process
Service Solution
architected
Search Hardware
resources
Funding
Approval
Order Process
Server is racked
and powered up
Deploy
Technology
Stack
Security
Hardening
Server to
Development
Ongoing
Patching
11
22
Stack validated
by Dev
33
44
55
66
77
88
99
1010
11
1212

3 clicks not 3 weeks
 Lab consolidation — reduced lab locations by 19
— Average 800 concurrent, active virtual machines
— >23,000 additional software pushes
— 48,807 virtual machine provisions
 Cost Savings
— $6.5M in labor savings to date
— Server utilization up 50%
— Increased server to admin ratio
by over 400%
 Real estate savings
— 19 locations closed, 15,904 sq ft reduction
— $2.4 million projected 5 year savings
— 2,330 machines relocated, ~ 50% virtualized in Q4
 Automatic power-off between reservations
— 450 metric tons of carbon reduction

cloud computing definitions
 Public cloud
— In this scenario, an external vendor or cloud supplier hosts and manages the
dynamic provisioning of the IT infrastructure to support a variety of consumers’
needs
 Private cloud
— Internal IT configuration that enables organizations to deliver services to their
users
— Thought to reduce security risks, ensure governance, and enable similar
efficiencies that the public cloud offers
 Hybrid cloud
— Consists of a combination of public and/or private clouds used by a single
organization
 Community clouds
— Refers to an up-and-coming cloud environment that is dedicated to supporting a
specific group or industry vertical

cloud computing - public
Organizational
Users
SaaS
Packaged Apps
Google, CRM,
SalesForce.com
Public Cloud
IaaS
CPU Storage etc.
Amazon, Rackspace etc
PaaS
Application Platform
MS Azure, Google
Subscribe to App
Develop App
Alternative
Location of Resources

Public Cloud
cloud computing – partner/private
Organizational
Users
Partner
Cloud
Applications with Limited Access
Private
Cloud
Virtualized Servers
Subscribe to App
Alternative
Provision of Resources

cloud perspectives
 Cloud provider
— Manage highly virtualized resources to create the illusion of a
single, unified resource to deliver elastic, scalable services
 Cloud consumer
— Consume applications, data, etc that are rapidly and dynamically
provisioned as standard services
Infrastructure
Administration
IT Cloud
Catalog/Component
Library

silver lining
Cloud Computing can jeopardize
service delivery
Service management is
the silver lining to cloud –
optimizing processes, while
ensuring transparency

from control to manage
 Focus must transition from incident
management and service desk to:
— Quality
— Security
— Governance

service management
– fundamental building block
 What services are available?
 How are services performing overall?
 How are services meeting service
level agreements for quality, availability,
user satisfaction?
 How much do services cost from the design/
delivery and the subscription/consumption
perspectives?
 How quickly and easily can services be
modified to meet evolving business needs?
 How are services packaged (what are the
base components) and delivered, provisioned and deployed?

principle requirement is service
management
 Service-centric perspective
— Planning
— Resource allocation
— CULTURE
 Service request, subscription, provisioning,
consumption monitoring processes
 Capture and manage commitments |
to the business
 Service experience management

management of demand is a fundamental
requirement of great service management
 Compare, prioritize, and optimize
portfolio to support IT and business
needs
 Provide a mechanism to make and
fulfill service requests
 Manage the service value chain
 New way of interacting with the
consumers directly

supplier management is critical
 Shield from the complexity that
goes into designing and
delivering complex,
multi-faceted services and
focus on improved customer and
end user satisfaction
 Capture IT and vendor commitments
and report on performance
 Define, monitor, and report on service,
system, cost, and consumption metrics
 Understand the business expectations and translate into
specific IT metrics, KPIs, etc to be aggregated

COBIT
Operational Compliance
 Governance Framework
 Certifiable
 Defensible position with
audit community
(internal & external)
 Predictable Risk Model
 Operational Excellence
TOGAF
ADM
ITIL
ITIL
Portfolio Mgmt.
Enterprise
Development
Service & Support
Corporate Governance of IT
ISO 38500
Security
ISO 27000
Service Management
ISO 20000
Compliance
Application
Development
Methodology
COBIT

Summary - A few words to review
Emerging technologies represent a significant
shift in how services will be sourced and
delivered
Collaborative relationships with service
providers who deliver capabilities
and resources through the evolving service
supply chain
IT organizations that do not have a clear service management
strategy will NOT be in a position to effectively leverage cloud

Positive customer experience
your business lifeline!
IT is critical to delivering a positive customer
experience to drive revenue and growth.
Business is Dependent on IT!

Insert
your
organization
logo here
1.55‖h x 1.8‖w
Contact details:
• Dibujando un buen futuro: Empezar focalizarnos en las
Mejores Prácticas
Robert E Stroud CGEIT
Robert.Stroud@ca.com
+1 631 880 2544
Muchas gracias!

itSMF Spanish Conference Deck

Recomendados

Recomendados

Mais conteúdo relacionado

Mais procurados

Mais procurados (12)

Destaque

Destaque (9)

Semelhante a itSMF Spanish Conference Deck

Semelhante a itSMF Spanish Conference Deck (20)

Último

Último (20)

itSMF Spanish Conference Deck