1. Selling Your Home

4. Establish clear expectations.I will explain the roles I play and how we will work together.

5. Commit to a plan. I will design a plan to deliver on those expectations.

6. Perform the service.I will deliver on my commitment.

7. Solicit your feedback. You will be asked to complete a survey which will be used to measure and evaluate my performance.*Percentage based on 2009 Customer Satisfaction Survey.

8. 96% National Satisfaction Rating Thousands of completed surveys say our customers value our service. 96% of them say they are satisfied or very satisfied with our services, and 94% would refer us to a friend.* Through the annual National Association of Realtors Profile of Buyers and Sellers we are able to compare ourselves against a national average. Our rating is far above the industry satisfaction rating. While the NAR survey does employ slightly different language, the results speak for themselves. All above, 2009 GMAC Real Estate survey results. Throughout 2010 GMAC Real Estate brokerages will be rebranding to Real Living.

9. My Roles and Responsibilities I will listen to your goals, always be responsive, share customer feedback promptly and use my professional skills to assure your home sells quickly.

10. My Roles and Responsibilities I will help you evaluate offers and steadfastly represent your interests throughout the sale, always respecting your confidentiality.

11. My Roles and Responsibilities I will develop and implement a 360º Marketing plan, and work to ensure that the sale is finalized, smoothly and efficiently to your satisfaction.

14. I Am Available to You in Many Ways! I Am Available To You In Many Ways. Office Phone: Cell Phone: Email: Facebook: Twitter: LinkedIn: My Web Site: MyRealLiving 2.0 My policy on returning calls:

15. Meet My Team Meet My Team Anytime. Anywhere. Everyday. Everywhere. At Your Service Name – Office Manager Name – LPA Name – Marketing / Showing Coordinator Name – Mortgage Consultant

16. Agents Across The Nation If your needs are outside of our local market, I can connect you to another equally qualified and dedicated Real Living Professional with local expertise and a proven record of success and customer satisfaction. Premier Service® Real Living Real Estate Agents acting on your behalf as your Trusted AdvisorSM, Skilled NegotiatorSM and Expert FacilitatorSM. Consider me your connection to a rewarding real estate experience.

17. Real Steps – Getting Started What is your timeline? Are you in need of pre-foreclosure or short sale assistance? Are there contingencies associated with the transaction? Would you like assistance in staging your home?

19. Guide to developing listing priceWhat is Your Home Worth? Comparative Home Analysis –

22. Curb appeal and décor

24. Competition from other homes

26. My Advantage – 360º Marketing An Exclusive Program of Real Living

27. 360° Marketing Integration System Digital • Mobile • Traditional Get to the MarketFirst & Fast

28. Real Estate Consumers

30. Median Household Income – $73,100I have access to the latest research and findings on home buying behavior. Source: National Association of Realtors, Profile of Home Buyers and Sellers 2009

31. Digital Marketing Where the Buyers Are

32. Real Living Web Sites – RealLiving.com The Most Important Place to List Your Home •Nearly 1.15 million page views each month •Newest listings – featured attention •Post on our national syndicated sites and the local multiple listing service

35. View number of showings

37. Save home searches

38. Receive personalized e-mail alerts from me – when your home matches their criteria

40. Web Advertising

43. Listing Enhancements – Property Web sites www.RealLiving.com/123YourAddress • Easy to market • Easy for buyers to find online

45. Pinpoint a specific address or area

47. Post on Web site

50. Links to Real Living Web sites

52. Mobile Marketing Anytime, Anywhere Convenience. Click button Enter your phone number Instant connection Show photos and info on your computer

53. Mobile Marketing Text Me Now Immediate connection to potential buyers

54. Traditional Marketing Finding Buyers in the Real World

55. Traditional Marketing – On Location Yard Signs Open Houses

56. Traditional Marketing – Newspaper Advertising Eye Catching Ads Readers are directed to web site for more information

57. Traditional Marketing – Direct Mail Advertising “For Sale” postcards with photos, information and features Target mailings by zip code, streets, demographic information

58. Selling Your House is a Complex Process I’m with you every step of the way.

60. Closing dates

61. Inclusion of accessories or fixturesWriting the contract – Get it on paper Managing the inspection, property survey Professional service with you every step of the way.

62. Equal Housing Opportunity Everyone benefits from an open housing market. Restrictions limit the pool of homes for sale and hinder those who are hoping to sell. Federal Law – Right of Every Buyer.

63. Let’s Get To Work! My Mission To help you attain the highest possible price in the shortest amount of time while negotiating the details and steadfastly representing your interests. Mary MyersGRI, ABR I’m ready to put Premier Service® to work for you!