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quality guru Unit -2
 
W. Edwards Deming 1900 - 1993
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[object Object],[object Object]
Deming prize ,[object Object],[object Object]
DEMING'S 14 PRINCIPLES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object]
Kaoru Ishikawa
[object Object],[object Object],[object Object],[object Object]
Cause and effect diagram ,[object Object]
Quality Problem Machines Measurement Man Method Environment Materials Faulty testing equipment Incorrect specifications Improper methods Poor supervision Lack of concentration Inadequate training Out of order Tooling problems Old / worn Defective from vendor Not to specifications Material- handling problems Deficiencies in product design Ineffective quality management Poor process design Inaccurate temperature  control Dust and Dirt
[object Object],[object Object],[object Object],[object Object]
QUALITY CIRCLE ,[object Object],[object Object],[object Object]
Definition of Quality Circle ,[object Object]
[object Object],[object Object],[object Object],WHY Quality Circles
 
Roles and Responsibilities The Success of the quality circle depends solely on the  attitude  of the  top   management  and plays an important role to ensure the success of implementation of quality circles in the organization.
Roles and Responsibilities Steering committee called middle management consists of chief executive  heads of different divisions  or a coordinator plays  a positive role in quality circle’s  activities  for the success of the efforts. The meetings are conveyed at least once  in one or two months interval.
Roles and Responsibilities Coordinator , who also acts as a facilitator, is an individual responsible for  coordinating  and  directing  the  quality circles activities within an organization and carries out such functions as would make the  operations  of quality circles  smooth ,  effective  and  self-sustainable .
Roles and Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Roles and Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Roles and Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object]
The objectives of Quality Circles ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
INTANGIBLE BENEFITS OF QUALITY CIRCLE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Limitations and problems of QC ,[object Object],[object Object],[object Object],[object Object],[object Object]
HR AND QUALITY CIRCLE ,[object Object],[object Object],[object Object],[object Object],[object Object]
QUALITY CIRCLE AT WORK ,[object Object],[object Object],[object Object],[object Object],[object Object]
QUALITY CIRCLE AT WORK(CONTD) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
QUALITY CIRCLE AT WORK(CONTD) ,[object Object],[object Object]
Toyota Motor Corporation ,[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Quality Trilogy
Philip B. Crosby
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Fourteen Steps to Quality Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Zero defects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
" The quality manager must be clear, right from the start, that zero defects is not a motivation program. Its purpose is to communicate to all employees the literal meaning of the words 'zero defects' and the thought that everyone should do things right the first time. "  "Quality Is Free" by Philip B. Crosby (McGraw-Hill Books, 1979)
[object Object],[object Object]
Note…….. ,[object Object]
Taguchi ,[object Object],[object Object],[object Object]
Genichi Taguchi's Quality Loss Function ,[object Object],[object Object]
Quality through Robust Design Methodology ,[object Object],[object Object],[object Object],[object Object]
[object Object]
Robust Design of Cookies....... Example ,[object Object],[object Object]
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TQM GURUS

  • 2.  
  • 3. W. Edwards Deming 1900 - 1993
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 16.
  • 17.
  • 18. Quality Problem Machines Measurement Man Method Environment Materials Faulty testing equipment Incorrect specifications Improper methods Poor supervision Lack of concentration Inadequate training Out of order Tooling problems Old / worn Defective from vendor Not to specifications Material- handling problems Deficiencies in product design Ineffective quality management Poor process design Inaccurate temperature control Dust and Dirt
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.  
  • 24. Roles and Responsibilities The Success of the quality circle depends solely on the attitude of the top management and plays an important role to ensure the success of implementation of quality circles in the organization.
  • 25. Roles and Responsibilities Steering committee called middle management consists of chief executive heads of different divisions or a coordinator plays a positive role in quality circle’s activities for the success of the efforts. The meetings are conveyed at least once in one or two months interval.
  • 26. Roles and Responsibilities Coordinator , who also acts as a facilitator, is an individual responsible for coordinating and directing the quality circles activities within an organization and carries out such functions as would make the operations of quality circles smooth , effective and self-sustainable .
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 44.
  • 45.
  • 46.
  • 47.
  • 48. " The quality manager must be clear, right from the start, that zero defects is not a motivation program. Its purpose is to communicate to all employees the literal meaning of the words 'zero defects' and the thought that everyone should do things right the first time. " "Quality Is Free" by Philip B. Crosby (McGraw-Hill Books, 1979)
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.