1. HR’S ROLES IN BUILDING
MORE COMPETITIVE
ORGANIZATION

2. BASIS OF INTERVIEW
 Interviewed Person: An HR department
member(asked for the name to be kept
confidential)
 Method of Interview: Telephonic Interview

3. INTRODUCTION OF THE
ORGANIZATION BEING
DISCUSSED
 HCL
 Founded in 1976, today a $5 billion enterprise.
 Comprising two companies listed in India- HCL
technologies and HCL Info systems.
 Employees around 90,000 employees in more than
30 countries.

4. SOME IMPORTANT POINTS
FROM THE DISCUSSION
 Hiring is done for all levels.
 IJP or External hiring is done for higher levels too.
 Depending on the position and the role the hiring
process id decided.
 At the time of hiring Full Job description is provided.
 The hired employees are briefed about there roles
and responsibilities.
 They are told about the position they are being
hired for with KRAs.

5. CONT…
 Person’s qualifications or matching to job profile
both play a major part in hiring of an employee for a
particular position.
 Training is provided at all levels of hiring.
 Training duration and level depends on the hired
employees profile.
 Average training time depends on the kind of training
being provided, for eg.: HR people are given training
for 1 month, technical for 3 months(Basic training).

6. CONT…
 If existing employees are being given certain training,
change in performance measures the success rate of
the same.
 In scenarios of changing external environment,
balance is maintained between employee
expectations and market expectations.
 For instance, at the time of 2008 recession HCL took
up the policy of NO LAYOFFS, NO INCREASE IN SALARY,
NO DECREASE IN SALARY.

7. CONT…
 To keep your employees motivated and aligned with
the goals of the organisation the following activities
are undertaken:
 Directions
 Town Hall
 Team off sites
 Team building activities
 Friday Fundoos
 Smart service desk

8. CONT…
 To maintain the employee turnover ratio, the HR department
makes sure that an adequate amount of man power is
maintained in the organization. To reduce the no. of people
leaving the organization the following steps are taken:
 Training programs
 Friendly environment in the organisation
 Work life balance
 Job rotation offers
 HCL Towers – Houses for employees
 Maintaining the compensation plans

9. MAINTAINING THE
COMPETITIVE ADVANTAGE
 In future the HR believes that ‘’The Human
Recourse’’ department would expand its functions
in other areas related to BUILDING EMPLOYEE
CURRIES GRAPHS.
 In HCL curries related decisions for the employees
are taken by the Volume and Development
department.
 The employee currier graphs are also maintained by
the same department.

10. CONT…
 The HR department will try and take up all the
aspects related to the employees of the organization
under them so that they could do the 360 degree
development of the employees.
 The HR practices taken up by the HCL HR department
has created a benchmark around the world, with the
‘Employee First’ thinking undertaken in the
organization.