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Teleworking Policies and Strategies
      from an IT Perspective

                           Robert H. McDonald
         Associate Dean for Library Technologies and Digital Libraries
                    Deputy Director Data to Insight Center
                       Executive Director Kuali OLE
                              Indiana University
 ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee | June 25, 2012
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ALA Annual Conference 2012 | LLAMA-SASS Management Practices                June 25, 2012
Committee
Telecommuting Drivers for IT@IU
    • Specific IT skillsets
    • Extending long-term employee relationships
    • Time-dependent deliverables
    • Outsourced IT services
       • Scale-ability
    • Collaborative Operations
       • Kuali Foundation
       • Above-Campus Collaboration
    • Expanded Geosynchronous Collaboration
ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
IU Policies for Teleworking
    • Indiana University
         http://www.indiana.edu/~uhrs/relations/telecommute.html
    • IU Libraries
         Same as IU
         Non-exempt employees can not telecommute without prior
         approval of Dean’s Executive Council
    • University Information Technology Services
         Same as IU
         Case-by-Case Basis depends on skillsets needed and
         situational variables
ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
IU Telecommuting Policy Guidelines
    A.     Definition
    B.     Purpose
    C.     Introduction
    D.     Eligibility
    E.     Telecommuting Requests
    F.     Writing an agreement
    G.     Supervisor's Responsibilities

ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
Employee Individual MOU
    I.      Telecommuter's responsibilities
    II.     Supervisor's responsibilities
    III.    Equipment used at offsite location
    IV.     Payment of expenses such as supplies,
            upkeep/repair of equipment and the set up of
            a home office, if necessary



ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
IT Objectives for Telecommuting
    • Retain talented employees
    • Offer more flexibility especially for knowledge
      workers who do not require as much face to
      face communication as others
    • Incentives for Employment with IU
    • Ability to work across geospatial locations and
      institutional boundaries


ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
Areas of Telecommuting for IU Libraries
                                          IU Library
                                         Technologies

                           UITS Library                        Kuali OLE
                           Information                           Core
                             Systems                           Team/HTC
                               Remote
                                                                Services
                                                                  PM
                             Developer/A                        California
                                nalyst
                                Texas                            HTC
                                                               Hyderabad
                                                                 HTC
ALA Annual Conference 2012 | LLAMA-SASS Management Practices
                                                                Chenai       June 25, 2012
Committee
Use Case 1 - Skillsets
    • Long-Time Employee – Developer/Analyst (15+
      years with IU)
    • Domestic situation required move to Texas
    • Had skillsets for legacy applications that are
      not readily available
    • Self-motivated
    • Great problem solving skillset


ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
Case Study 2 – Scale-ability
    • Required skillset for extremely large-grant
      funded project (25+ personnel to be hired)
    • Required time-dependent deliverables
    • Required specialized skillset database architect
      and business analyst
    • Perfect candidate could not relocate to Indiana



ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
Case Study 3 – Time-Dependent Deliverables

    • Small time-dependent project
    • 8 week timeline
    • Required specialized software development
      skillset
    • Utilized contract services + contributed multi-
      institutional talent for consulting
    • Collaborative Project that built on existing
      open-source software
ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
Technology Strategies for Telecommuting
    • Unified Communications (MS Lync) (Enterprise
      Infrastructure) - VOIP, Presence, Shared Desktop
      Collaboration
       • VC Bridging with HD for Telepresence
       • Includes Android and iOS clients
    • Skype for Business (SaaS)
       • Includes Android and iOS clients
    • Adobe Connect (SaaS or Infrastructure)
    • Webex (SaaS)
       • Includes Android and iOS clients

ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
IU UniCom (MS Lync Client)




ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
UniCom – MS Lync Android




ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
Skype for Business




ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
Skype Android Client




ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
Webex




ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
Webex




ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
Webex iOS Client




ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee
Questions
    • Thanks for your time today, if you have more
      questions about this content please contact:

         Robert H. McDonald
         rhmcdona@indiana.edu
         @mcdonald on twitter
         rhmcdonald on google+
         http://www.rmcdonald.net
ALA Annual Conference 2012 | LLAMA-SASS Management Practices   June 25, 2012
Committee

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LLAMA SAAS Session on Telecommuting 6.25.12

  • 1. Teleworking Policies and Strategies from an IT Perspective Robert H. McDonald Associate Dean for Library Technologies and Digital Libraries Deputy Director Data to Insight Center Executive Director Kuali OLE Indiana University ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee | June 25, 2012
  • 2. Follow Along on Your Mobile Device http://slidesha.re/LLtCt4 ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 3. Telecommuting Drivers for IT@IU • Specific IT skillsets • Extending long-term employee relationships • Time-dependent deliverables • Outsourced IT services • Scale-ability • Collaborative Operations • Kuali Foundation • Above-Campus Collaboration • Expanded Geosynchronous Collaboration ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 4. IU Policies for Teleworking • Indiana University http://www.indiana.edu/~uhrs/relations/telecommute.html • IU Libraries Same as IU Non-exempt employees can not telecommute without prior approval of Dean’s Executive Council • University Information Technology Services Same as IU Case-by-Case Basis depends on skillsets needed and situational variables ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 5. IU Telecommuting Policy Guidelines A. Definition B. Purpose C. Introduction D. Eligibility E. Telecommuting Requests F. Writing an agreement G. Supervisor's Responsibilities ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 6. Employee Individual MOU I. Telecommuter's responsibilities II. Supervisor's responsibilities III. Equipment used at offsite location IV. Payment of expenses such as supplies, upkeep/repair of equipment and the set up of a home office, if necessary ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 7. IT Objectives for Telecommuting • Retain talented employees • Offer more flexibility especially for knowledge workers who do not require as much face to face communication as others • Incentives for Employment with IU • Ability to work across geospatial locations and institutional boundaries ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 8. Areas of Telecommuting for IU Libraries IU Library Technologies UITS Library Kuali OLE Information Core Systems Team/HTC Remote Services PM Developer/A California nalyst Texas HTC Hyderabad HTC ALA Annual Conference 2012 | LLAMA-SASS Management Practices Chenai June 25, 2012 Committee
  • 9. Use Case 1 - Skillsets • Long-Time Employee – Developer/Analyst (15+ years with IU) • Domestic situation required move to Texas • Had skillsets for legacy applications that are not readily available • Self-motivated • Great problem solving skillset ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 10. Case Study 2 – Scale-ability • Required skillset for extremely large-grant funded project (25+ personnel to be hired) • Required time-dependent deliverables • Required specialized skillset database architect and business analyst • Perfect candidate could not relocate to Indiana ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 11. Case Study 3 – Time-Dependent Deliverables • Small time-dependent project • 8 week timeline • Required specialized software development skillset • Utilized contract services + contributed multi- institutional talent for consulting • Collaborative Project that built on existing open-source software ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 12. Technology Strategies for Telecommuting • Unified Communications (MS Lync) (Enterprise Infrastructure) - VOIP, Presence, Shared Desktop Collaboration • VC Bridging with HD for Telepresence • Includes Android and iOS clients • Skype for Business (SaaS) • Includes Android and iOS clients • Adobe Connect (SaaS or Infrastructure) • Webex (SaaS) • Includes Android and iOS clients ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 13. IU UniCom (MS Lync Client) ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 14. UniCom – MS Lync Android ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 15. Skype for Business ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 16. Skype Android Client ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 17. Webex ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 18. Webex ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 19. Webex iOS Client ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee
  • 20. Questions • Thanks for your time today, if you have more questions about this content please contact: Robert H. McDonald rhmcdona@indiana.edu @mcdonald on twitter rhmcdonald on google+ http://www.rmcdonald.net ALA Annual Conference 2012 | LLAMA-SASS Management Practices June 25, 2012 Committee