Reprints Desk's Chief Sales and Marketing Officer Ian Palmer presented at the 2013 NW ILL Conference in Portland, Oregon. This is a copy of the presentation he gave, which introduces his company Reprints Desk and their new academic document delivery service. Reprints Desk's 'A-Z Academic Document Delivery Collection' features high quality PDF delivery within minutes for each request that Reprints Desk receives. The service is available to academic research institutions for a low transactional service fee plus a special academic copyright royalty charge.