This document discusses the classification and structure of business letters and memos. It outlines different types of business letters such as sales, problem, and goodwill letters. It also describes the common parts of a business letter like the letterhead, date, salutation, body, closing, and signature. Finally, it notes that memos are shorter internal communications within an organization, and should include the sender, recipient, date, subject, and brief message.

1. Prepared By Jayana Modi

2. Business Letter Classification Information Letters Sales Letters Problem Letters Goodwill letters Voluntary offers Travelers employment Complaints Concessions Overdue Accounts Greetings Thanks Congratulation Sympathy Condolence Routine Special Purpose