Guest speaker Helen Whitely at Mentorship module @ Edge Hill University

1. Emotional Intelligence: Professor Helen E. Whiteley, BSc(Hons), PhD, CPychol., AFBPsS, FHEA

3. The case of the frozen policemen: a true story

5. 6 universal facial expressions

10. The Conceptual Model of EI Self awareness Self management Other awareness (Empathy ) Relationship management SELF OTHERS Awareness Actions Positive impact on others

11. The Competency Framework (12) Self Awareness Emotional Self-Awareness Self-Confidence Social Awareness Empathy Organisational Awareness Self Management Emotional Self-Control Adaptability Achievement Orientation Positive outlook Relationship Management Coach and mentor Inspirational Leadership Influence Conflict Management Teamwork

12. Research supports this Low Self- Awareness 17% chance Social Awareness 4% chance Self- Management Is Self-Awareness really at the heart of the model? ECI research has found that if people lack Self-Awareness, their chances of having Self-Management and Social Awareness are much reduced