2. Carnival Cruises Company Overview
Carnival Cruise Lines is a British-
American owned cruise line. Founded by Ted
Arison in 1972 and headquartered in Miami.
Carnival Cruises is one of the world's most
innovative cruise lines
The company has the largest fleet in the group
1975 Began turning profits and operating above
100% capacity.
1980’s maintained growth rate of ~30%
1987 Arison sold 20% of his shares in CCL and
generated over $400 million for expansion.
3. History cont.
Today, (22) ships 100% owned by Carnival World’s largest
multiple-night cruise company based on: number of
passengers revenues generated available capacity
Carnival Cruise Lines is a member of the exclusive World's
Leading Cruise
1991 Carnival attempted to purchase Premier Cruse Lines
but it was never consummated also took on its 3rd
superliner known as the Sensation, later in the year they
contracted the fourth superliner which was to be named the
Fascination
1993-1995 addition of the Imagination for CCL, and the
Ryndam for Holland America Lines
1997 attempted to buy Celebrity Cruise Lines for $525
million, but was overtaken by the inside ties of Royal
Caribbean to Celebrity.
June of 1997 CCL purchased an Italian cruise company by
the name of Costa for $141 million.
4. Largest Vacation Company in the world
Publicly traded since 1987 on both the NYSE and the
London Stock exchange
Carnival is the only company in the world to be included in
both the S&P 500 Index in the United States and the FTSE
100 Index in the United Kingdom.
Headquartered in Miami, Florida, U.S.A. and London,
England
75,000 employees worldwide. Operates a fleet of 81 ships,
and another 20 vessels scheduled for delivery by 2011.
With approximately 144,000 guests and 60,000 crew
members, there are over 200,000 people at sea with
Carnival at any given time.
5. Customer Profiles
Carnival
Industry
Cruise
Average age was 46 years Average age was 50 years
with wide age difference
Household Income was about Household Income was about $ 99,000
$ 65,000
Carried fewer married
passenger (55%) 78% customers were married
Popular with people of all age
group
Popular with old and affluent
Half of the guests were first
timer
One third guests were first timer
6. Cruise Pricing
Cruise price includes: all meals and entertainment; casino; nightclubs; theatrical
shows; movies; parties; a discotheque; health club; and swimming pools
Cruises generally substantially booked several months in advance
Other revenues:
• casino
• liquor and gift shop sales
• shore tours
• photography
• spa services
• promotional advertising by port of call merchants
• pre- and post-cruise land packages
7. Mission Statement
Carnival has the unique ability to provide customers with a
wide range of vacation choices that appeal to any taste,
interest, lifestyle, or budget. With a mission to surpass
customer expectations, Carnival offers leisure travelers
vacation experiences equal or superior to those at the world's
most popular travel destinations. Carnival wants to remain the
leader and innovator in the cruise industry and intends to do
this with sophisticated promotional efforts and to gain loyalty
from former cruisers by refurbishing ships, varying activities
and ports of call, and being innovative in all aspects of ship
operations.
8. Vision Statement
“To consistently
provide quality
cruise vacations
that exceed the
expectation of our
guests”
9. SWOT Analysis
Strengths
Global Presence
Brand Equity
Strong Consumer Demand in Europe
In 2006, all operating companies achieved
ISO 14001 Standards
Diverse Staff
Tons of entertainment aboard all fun ships
10. Weaknesses
Hurricanes and Other Bad Weather
Rising Cost of Fuel
Less disposable income available
Shifts in Currency Exchange Rates
11. Opportunities
Expand Luxury Liners
Offer more destinations
Expand presence in China
Expanding into Alaskan rail road market &
Motor Coach market for sightseeing and
tourism
12. Threats
Competition:
Royal Caribbean Cruise Lines
Star Cruise Lines
Less patronage on cruise ships due to
unpredictable hurricane seasons
13. Marketing Strategy
They promote the cruise as an alternative
to land based vacations
The ship is an experience by itself
They use ports of call as an added bonus
to the cruise experience
In 2010 their marketing campaign: "A
Million Ways to have Fun!"
14. Industry Competitors
Major Competitors: Other Competitors:
Celebrity Cruises American Hawaii Cruises
Norwegian Cruise Lines Club Med
Star Cruise Lines Commodore Cruise Line
Princess Cruises Cunard Line
Royal Caribbean Cruise Dolphin Cruise Line
Lines Radisson Seven Seas
Cruises
Royal Olympic Cruises
Royal Cruise Line
15. Recommendations
•
• Increase the direct consumer contact points
• Developing the loyalty programs without comparing with
industry needs
• Special and adequate follow up by all centre executives for
the past guests
• Building up the IT infrastructure to improve and own
consumer database
16. Recommendations
• Developing a process to record the feedback of consumers
and working upon it
• Concentrate on developing repeat customers by building a
state-of-the-art customer relationship management (CRM)
system and by offering its current customers incentives to
refer friends and family members
• Enriching the website
• Building relationships with consumers
– greetings on occasions (birthdays, anniversaries etc)
– special rebates for new offerings
17. Sources
“Annual Report.” (2009). Carnival Corporation & plc. (2,3,33).
Carnival Scrubs Ship After Virus Sickens Nearly 700 Passengers.
Wall Street Journal. (Eastern Edition). New York, N.Y. November
20, 2006.
Passengers Injured When Cruise Ship Rolls Sharply at Sea. Wall
Street Journal. (Eastern Edition). New York, N.Y. July 19, 2006.
Carnival: CCL Stock Quotes. (2011) Morningstar.com.
http://quote.morningstar.com/Quote/Quote.aspx?ticker=CCL
Royal Caribbean Cruise Ltd. (2011) Morningstar.com.
http://finance.yahoo.com/q?s=RCL
“Cruise Lines Hit High Water Mark with Record Sales.” (2007)
Courier.org. http://www.courier.org/corgcms/content/view/141/2/
Melvin R. Mattson. Marketing Management: Case Analysis by
Teams. McGraw-Hill Companies, Inc. (2009). Pgs. 196-212.
Carnival Cruise Lines Official Website: www.carnival.com