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Foreclosures in America

                                 An Update


                          Mark Lynch,
                      REAL Solutions Field Coach




        In this presentation

The causes of the problem
The magnitude of the problem
The impact on communities
Identifying the impact in your area
The need to be proactive
Identifying members and potential
members who need help
Assisting members and potential
members to know what to do if they are
faced with a problem
The Cause of the Problem


Those related to sub-prime issues
Those related to the economic downturn
Diverse reasons for foreclosures –
important to separate the fact from the
fiction, the speculator from homeowner,
the sub-prime from the job loss
Foreclosure affects us all irrespective of
the cause




 The Magnitude of the Problem



1 out of every 200 homes will
be foreclosed upon. For a city
  like Washington, D.C., that
       translates to 3,000
  Washingtonians losing their
  homes to foreclosure each
              year.
– Mortgage Bankers Association
The Magnitude of the Problem




 Every three months,
 250,000 new families
 enter into foreclosure.
– Mortgage Bankers Association




The Impact on Communities

     Forty-four percent of all
  homeowners will likely feel the
 ripple effect of foreclosures from
   subprime loans, with affected
   homeowners expected to lose
  nearly $9,000 on average from
    declining property values.

- Pew Center on the States, 4/08
The Impact on Communities


  One child in every classroom
   in America is at risk of losing
    his/her home because their
     parents are unable to pay
          their mortgage.

    – Based on information from the Mortgage Bankers
       Association




      The Impact on Communities


Homes in foreclosure that become vacant
  provide sites for crime or other neighborhood
  problems. One foreclosure can impose up to
  $34,000 in direct costs on local government
  agencies, including inspections, court actions,
  police and fire department efforts, potential
  demolition, unpaid water and sewage, and
  trash removal.

– William C. Apgar, Mark Duda, and Rochelle Nawrocki Gorey, “The
   Municipal Cost of Foreclosures: A Chicago Case Study,” February
   27, 2005, p. 2.
The Impact on Communities



One foreclosure can result in as much as an
   additional $220,000 in reduced property
  value and home equity for nearby homes.


– William C. Apgar and Mark Duda, “Collateral Damage: The Municipal Impact
   of Today’s Mortgage Foreclosure Boom,” May 11, 2005, p. 4.




          The Impact on Communities



Political activity (voting, civic participation) is
  higher among homeowners than renters.
           High level of neighborhood
       homeownership enhances property
                       values.

– Robert D. Dietz, “The Social Consequences of Homeownership,” June 18,
   2003, p.2, 4
The Impact on Communities



  Homeowners are more satisfied with their
   lives and are happier. Homeownership is
  positively associated with physical, mental
             and emotional health.

– Robert D. Dietz, “The Social Consequences of Homeownership,” June 18,
   2003, p.2,




          The Impact on Communities



Children of homeowners are likely to perform
  higher on academic achievement test and
  are more likely to finish high school. They
    also have fewer behavioral problems in
     school and are less likely to become
            pregnant as teenagers.

– Robert D. Dietz, “The Social Consequences of Homeownership,” June
   18, 2003, p.2, 4
The Impact in Your Area


Regularly monitor and assess the impact
and trends in your area
Foreclosure Data is available from several
sources – most data updates monthly
Foreclosure Data Sources


                                          Website

                                  www.dataquick.com


                                  www.foreclosures.com

                                  www.loanperformance.com

                                  www.facorelogic.com



                                  www.economy.com


                                  www.mbaa.org

                                  www.realtytrac.com




Impact on Credit Union Members



 An increasing number of credit union
 members have or will lose their job
 An increasing number of members will
 suffer stress related health issues even if
 they retain their job
No Time To Waste


      Some credit union members and staff
      have already fallen behind on mortgage &
      other payments on non-credit union loans
      to abusive or predatory lenders
      Some members and staff will fall behind
      on payments as soon as they lose their
      job
      Some members will have sufficient
      savings to last a only few months at most




    Many homeowners are already at the financial edge


•    43% of American households spend more than they earn each
     year.

      – Homeownership Preservation Foundation data of 60,000 homeowners


•    52% of employees live paycheck to paycheck.

      – The MetLife Study of Employee Benefit Trends: Findings from the 2003
         National Survey of Employers and Employees, November 2003.

•    Nearly 42% of all American households do not have enough in
     liquid financial assets to support themselves for at least three
     months.

•    46% of American households have less than $5,000 in liquid
     assets, including IRAs.

          -   Asena Caner and Edward N. Wolff, “Asset Poverty in the United
              States: Its Persistence in an Expansionary Economy,” Levy
              Economics Institute of Bard College, 2004.
Tipping points that put homeowners over the edge



•    32% experience a job loss

•    25% experience a health crisis

•    85% have already missed one mortgage payment

•    50% have already missed two payments

•    Most have no savings, no available credit, and their
     extended families have limited resources

•    Most have first-time loans, and most loans are less than
     three years old

•    They may have already refinanced two or three times
– Homeownership Preservation Foundation data of 60,000 homeowners




    How will members react when faced
       with possible foreclosure?
Homeowners Facing Foreclosure

If home foreclosure were likely for you, what
best describes how you would feel?

•38% Scared
•35% Depressed
•9% Angry
•8% Embarrassed
•9% None of these


 – Harris Interactive poll of 1,334 U.S. homeowners,
   conducted October 5-7, 2005.




Homeowners Facing Foreclosure


Six in 10 homeowners wish
 they understood the terms
      and details of their
       mortgage better.
 – Freddie Mac/Roper poll of 2,031 U.S. homeowners,
                                    conducted 2005.
Homeowners Facing Foreclosure


     More than 6 in 10 homeowners
 delinquent in their mortgage payments
      are not aware of services that
      mortgage lenders can offer to
  individuals having trouble with their
                mortgage.

             – Freddie Mac/Roper poll of 2,031 U.S.
                     homeowners, conducted 2005.




Homeowners Facing Foreclosure



Homeowners fail to contact their lender
   because they are embarrassed, don’t
believe the lender can help, and/or believe
  it would cause them to lose their home
               more quickly.

    – Freddie Mac/Roper poll of 2,031 U.S. homeowners,
                                      conducted 2005.
Credit Unions Need to be Proactive


   Members who are depressed, scared or
   embarrassed are likely to do nothing
   Credit Unions need to inform and educate
   members about their mortgage and their
   options before foreclosure becomes an
   issue
   Credit unions may be seen by members
   as trusted advisors, even if they received
   their mortgage loan from another lender




The Benefits of being Proactive




Low- and moderate-income borrowers who
  enter a repayment plan are 68% less likely
  to lose their homes.

– Dona Dezube, “Heroic Homeownership,” Mortgage Banking, (June
   2006) p. 82
Foreclosure - Everyone loses



Lenders and investors do not make money
   on foreclosures. Losses range from 20
  cents to 60 cents on the dollar. Lenders
   typically lose $50,000 or more on one
                 foreclosure.

 – Craig Focardi, CMB, Research Director, TowerGroup’s consumer lending
        division, cited by Dona Dezube, “Heroic Homeownership,” Mortgage
                                                Banking, (June 2006) p. 82.




                          Information


 Think about how you inform your staff and
 members now
 All members don’t get information the
 same way and not all members are or will
 be affected in the same way
 Now might be a good time to expand your
 information sharing program

                 And remember – FOCUS!
Begin at Home


Members who trust their credit union may
ask any one of your staff for help or advice
Some of your staff may be facing
problems themselves.
For both of these reasons:
  Make sure all of your staff understand
  the basic information
  Make sure all of your staff are able to
  provide members with basic, accurate
  information




                 FOCUS!


Members and staff who have a mortgage
with your credit union
Members and staff who have a mortgage
with someone else
Members and staff who are renting
Members and staff who might be willing to
help spread the word
Members with Credit Union Loans


Members with CU Mortgage will face
problems
Members with other CU loans will face
problems
Credit Unions need to develop policies to
help members keep their homes
Credit Unions mustn’t forget staff may face
problems as well




      Ways to inform – written!


Newsletters
Statement stuffers
Brochures for staff to distribute
Posters for lobby notice boards
Ways to inform – electronic!


 Website
 E-mails
 Text messages
 Social media




Ways to inform – Community Partnerships!


 Identify community organizations that have
 a vested interest in helping minimize
 foreclosures and their impact
 Partner with them to convey information to
 members and potential members
Possible Community Partners!


HUD-approved Housing Counseling
Agencies
     More on this in a few minutes…
Churches
Social Welfare Organizations
Service Clubs e.g. Rotary, Lions
Chambers of Commerce
Community Actions Groups




  Possible Community Partners!


Social Welfare Agencies
Local Government Agencies
Chambers of Commerce
VFWs
Seniors Organizations
Benefits of Community Partnerships!

Good way to communicate with existing
members
Great way to introduce yourself to
potential members
Gaining members in times of adversity
creates long term loyal membership
If you are a mortgage lender, great way to
get your loan products known – certified
counseling agencies also do pre-purchase
counseling and refer clients to lenders.




      What sort of Information?


Keep it basic and simple
Contact your credit union if you are in the
following circumstances etc
Use the “Do’s and Don’ts” and “Questions
& Answers” approach
Tell members how to avoid scams
Stress - contact your credit union before
you do anything!
Tell members to act – not procrastinate!
One-on-One Counseling


One key part of information and education
is to encourage “at risk” members to seek
one-on-one counseling AT THE RIGHT
TIME
Counseling should only be undertaken by
trained professionals
Knowing where to send your members to
get counseling is vital




              Education


Encourage “at risk” members to attend
education workshops
Refer members to agencies that have
education programs aimed at avoiding
foreclosure and keeping their home (HUD
accredited)
If agencies are not available, use pre-
packaged courses and videos
Homeowner Affordability and Stability Plan


Why
The deep contraction in the economy and in
  the housing market has created devastating
  consequences for homeowners and
  communities throughout the country.

      Millions of responsible families who make
      their monthly payments and fulfill their
      obligations have seen their property values
      fall, and are now unable to refinance at
    lower mortgage rates.




Homeowner Affordability and Stability Plan

Why
• Millions of workers have lost their jobs or
  had their hours cut back, are now
  struggling to stay current on their
  mortgage payments – with nearly 6
  million households facing possible
  foreclosure.

•    Neighborhoods are struggling, as each
     foreclosed home reduces nearby
     property values by as 9 percent
Homeowner Affordability and Stability Plan




 The Homeowner Affordability and Stability
 Plan is part of the President’s broad,
 comprehensive strategy to get the
 economy back on track. The plan will help
 up to 7 to 9 million families restructure
 or refinance their mortgages to avoid
 foreclosure.




    The key components of the Homeowner
        Affordability and Stability Plan




 Provide Access to Low-Cost Refinancing
 for Responsible Homeowners Suffering
 From falling Home Prices

 Refinancing for Up to 4 to 5 Million
 Responsible Homeowners to Make Their
 Mortgages More Affordable
The key components of the Homeowner
        Affordability and Stability Plan




 $75 Billion Homeowner Stability Initiative to
 Reach Up to 3 to 4 Million At-Risk
 Homeowners

Helping Hard-Pressed Homeowners Stay in
 their Homes: This initiative is intended to
 reach millions of responsible homeowners
 who are struggling to afford their mortgage
 payments because of the current recession,
 yet cannot sell their homes because prices
 have fallen so significantly.




    The key components of the Homeowner
        Affordability and Stability Plan



 Supporting Low Mortgage Rates,
 Strengthening Confidence in Fannie Mae
 and Freddie Mac
   Helping Hard-Pressed Homeowners Stay
 in their Homes:
  This initiative is intended to reach millions
 of responsible homeowners who are
 struggling to afford their mortgage
 payments because of the current
 recession, yet cannot sell their homes
 because prices have fallen so significantly.
Homeowner Affordability and Stability Plan


For more information log on to:
www.financialstability.gov




 Federation’s HUD Housing Counseling Program



  Program transferred from NCUF
  14 Credit Unions in 9 states
  Last year
  Counseled 1185 clients
  Educated 1150 clients
  Federation’s Housing Counseling Web
  page -
  http://natfed.org/i4a/pages/index.cfm?page
  id=1463
Counseling Trends

                                     80%




Percentage of Total Individual
    Counseling Services
                                     60%




                                                                Pre-purchase


                                     40%




                                                     Delinquency/Foreclosure

                                     20%
                                                                                      Post-purchase




                                                                    Rental

                                     0%
                                            2005         2006                  2007        2008

                                                                  Year




                                 http://www.hud.gov/offices/hsg/sfh/hcc/hccprof14.cfm
HOPE NOW




HOPE NOW is an alliance between
counselors, servicers, investors and other
mortgage market participants to prevent
foreclosures through outreach to
delinquent borrowers, counseling, and
loan workouts based on the borrower’s
ability to repay
Members of HOPE NOW

   27 Servicers
   90% subprime market, majority of prime
   market
   Investors, Federal National Mortgage
   Association (FNMA), HUD, Freddie Mac,
   American Securitization Forum (ASF) and the
   Securities Industry and Financial Markets
   Association (SIFMA)
   Housing Industry Trades, Insurance
   Companies
   Non Profits, HUD Counseling
Intermediaries




                HOPE NOW


 Free counseling through HOPE Hotline
 888-995-HOPE
 Homeowners connected to one of 450
 counselors
 24 hours/7 days a week
 3,300 daily calls
 From July 2007 to September 2008, over
 2 million homeowners avoided foreclosure
 through the efforts of HOPE NOW
 members
REAL Solutions_Foreclosures in America_2009

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REAL Solutions_Foreclosures in America_2009

  • 1. Foreclosures in America An Update Mark Lynch, REAL Solutions Field Coach In this presentation The causes of the problem The magnitude of the problem The impact on communities Identifying the impact in your area The need to be proactive Identifying members and potential members who need help Assisting members and potential members to know what to do if they are faced with a problem
  • 2. The Cause of the Problem Those related to sub-prime issues Those related to the economic downturn Diverse reasons for foreclosures – important to separate the fact from the fiction, the speculator from homeowner, the sub-prime from the job loss Foreclosure affects us all irrespective of the cause The Magnitude of the Problem 1 out of every 200 homes will be foreclosed upon. For a city like Washington, D.C., that translates to 3,000 Washingtonians losing their homes to foreclosure each year. – Mortgage Bankers Association
  • 3. The Magnitude of the Problem Every three months, 250,000 new families enter into foreclosure. – Mortgage Bankers Association The Impact on Communities Forty-four percent of all homeowners will likely feel the ripple effect of foreclosures from subprime loans, with affected homeowners expected to lose nearly $9,000 on average from declining property values. - Pew Center on the States, 4/08
  • 4. The Impact on Communities One child in every classroom in America is at risk of losing his/her home because their parents are unable to pay their mortgage. – Based on information from the Mortgage Bankers Association The Impact on Communities Homes in foreclosure that become vacant provide sites for crime or other neighborhood problems. One foreclosure can impose up to $34,000 in direct costs on local government agencies, including inspections, court actions, police and fire department efforts, potential demolition, unpaid water and sewage, and trash removal. – William C. Apgar, Mark Duda, and Rochelle Nawrocki Gorey, “The Municipal Cost of Foreclosures: A Chicago Case Study,” February 27, 2005, p. 2.
  • 5. The Impact on Communities One foreclosure can result in as much as an additional $220,000 in reduced property value and home equity for nearby homes. – William C. Apgar and Mark Duda, “Collateral Damage: The Municipal Impact of Today’s Mortgage Foreclosure Boom,” May 11, 2005, p. 4. The Impact on Communities Political activity (voting, civic participation) is higher among homeowners than renters. High level of neighborhood homeownership enhances property values. – Robert D. Dietz, “The Social Consequences of Homeownership,” June 18, 2003, p.2, 4
  • 6. The Impact on Communities Homeowners are more satisfied with their lives and are happier. Homeownership is positively associated with physical, mental and emotional health. – Robert D. Dietz, “The Social Consequences of Homeownership,” June 18, 2003, p.2, The Impact on Communities Children of homeowners are likely to perform higher on academic achievement test and are more likely to finish high school. They also have fewer behavioral problems in school and are less likely to become pregnant as teenagers. – Robert D. Dietz, “The Social Consequences of Homeownership,” June 18, 2003, p.2, 4
  • 7. The Impact in Your Area Regularly monitor and assess the impact and trends in your area Foreclosure Data is available from several sources – most data updates monthly
  • 8. Foreclosure Data Sources Website www.dataquick.com www.foreclosures.com www.loanperformance.com www.facorelogic.com www.economy.com www.mbaa.org www.realtytrac.com Impact on Credit Union Members An increasing number of credit union members have or will lose their job An increasing number of members will suffer stress related health issues even if they retain their job
  • 9. No Time To Waste Some credit union members and staff have already fallen behind on mortgage & other payments on non-credit union loans to abusive or predatory lenders Some members and staff will fall behind on payments as soon as they lose their job Some members will have sufficient savings to last a only few months at most Many homeowners are already at the financial edge • 43% of American households spend more than they earn each year. – Homeownership Preservation Foundation data of 60,000 homeowners • 52% of employees live paycheck to paycheck. – The MetLife Study of Employee Benefit Trends: Findings from the 2003 National Survey of Employers and Employees, November 2003. • Nearly 42% of all American households do not have enough in liquid financial assets to support themselves for at least three months. • 46% of American households have less than $5,000 in liquid assets, including IRAs. - Asena Caner and Edward N. Wolff, “Asset Poverty in the United States: Its Persistence in an Expansionary Economy,” Levy Economics Institute of Bard College, 2004.
  • 10. Tipping points that put homeowners over the edge • 32% experience a job loss • 25% experience a health crisis • 85% have already missed one mortgage payment • 50% have already missed two payments • Most have no savings, no available credit, and their extended families have limited resources • Most have first-time loans, and most loans are less than three years old • They may have already refinanced two or three times – Homeownership Preservation Foundation data of 60,000 homeowners How will members react when faced with possible foreclosure?
  • 11. Homeowners Facing Foreclosure If home foreclosure were likely for you, what best describes how you would feel? •38% Scared •35% Depressed •9% Angry •8% Embarrassed •9% None of these – Harris Interactive poll of 1,334 U.S. homeowners, conducted October 5-7, 2005. Homeowners Facing Foreclosure Six in 10 homeowners wish they understood the terms and details of their mortgage better. – Freddie Mac/Roper poll of 2,031 U.S. homeowners, conducted 2005.
  • 12. Homeowners Facing Foreclosure More than 6 in 10 homeowners delinquent in their mortgage payments are not aware of services that mortgage lenders can offer to individuals having trouble with their mortgage. – Freddie Mac/Roper poll of 2,031 U.S. homeowners, conducted 2005. Homeowners Facing Foreclosure Homeowners fail to contact their lender because they are embarrassed, don’t believe the lender can help, and/or believe it would cause them to lose their home more quickly. – Freddie Mac/Roper poll of 2,031 U.S. homeowners, conducted 2005.
  • 13. Credit Unions Need to be Proactive Members who are depressed, scared or embarrassed are likely to do nothing Credit Unions need to inform and educate members about their mortgage and their options before foreclosure becomes an issue Credit unions may be seen by members as trusted advisors, even if they received their mortgage loan from another lender The Benefits of being Proactive Low- and moderate-income borrowers who enter a repayment plan are 68% less likely to lose their homes. – Dona Dezube, “Heroic Homeownership,” Mortgage Banking, (June 2006) p. 82
  • 14. Foreclosure - Everyone loses Lenders and investors do not make money on foreclosures. Losses range from 20 cents to 60 cents on the dollar. Lenders typically lose $50,000 or more on one foreclosure. – Craig Focardi, CMB, Research Director, TowerGroup’s consumer lending division, cited by Dona Dezube, “Heroic Homeownership,” Mortgage Banking, (June 2006) p. 82. Information Think about how you inform your staff and members now All members don’t get information the same way and not all members are or will be affected in the same way Now might be a good time to expand your information sharing program And remember – FOCUS!
  • 15. Begin at Home Members who trust their credit union may ask any one of your staff for help or advice Some of your staff may be facing problems themselves. For both of these reasons: Make sure all of your staff understand the basic information Make sure all of your staff are able to provide members with basic, accurate information FOCUS! Members and staff who have a mortgage with your credit union Members and staff who have a mortgage with someone else Members and staff who are renting Members and staff who might be willing to help spread the word
  • 16. Members with Credit Union Loans Members with CU Mortgage will face problems Members with other CU loans will face problems Credit Unions need to develop policies to help members keep their homes Credit Unions mustn’t forget staff may face problems as well Ways to inform – written! Newsletters Statement stuffers Brochures for staff to distribute Posters for lobby notice boards
  • 17. Ways to inform – electronic! Website E-mails Text messages Social media Ways to inform – Community Partnerships! Identify community organizations that have a vested interest in helping minimize foreclosures and their impact Partner with them to convey information to members and potential members
  • 18. Possible Community Partners! HUD-approved Housing Counseling Agencies More on this in a few minutes… Churches Social Welfare Organizations Service Clubs e.g. Rotary, Lions Chambers of Commerce Community Actions Groups Possible Community Partners! Social Welfare Agencies Local Government Agencies Chambers of Commerce VFWs Seniors Organizations
  • 19. Benefits of Community Partnerships! Good way to communicate with existing members Great way to introduce yourself to potential members Gaining members in times of adversity creates long term loyal membership If you are a mortgage lender, great way to get your loan products known – certified counseling agencies also do pre-purchase counseling and refer clients to lenders. What sort of Information? Keep it basic and simple Contact your credit union if you are in the following circumstances etc Use the “Do’s and Don’ts” and “Questions & Answers” approach Tell members how to avoid scams Stress - contact your credit union before you do anything! Tell members to act – not procrastinate!
  • 20. One-on-One Counseling One key part of information and education is to encourage “at risk” members to seek one-on-one counseling AT THE RIGHT TIME Counseling should only be undertaken by trained professionals Knowing where to send your members to get counseling is vital Education Encourage “at risk” members to attend education workshops Refer members to agencies that have education programs aimed at avoiding foreclosure and keeping their home (HUD accredited) If agencies are not available, use pre- packaged courses and videos
  • 21. Homeowner Affordability and Stability Plan Why The deep contraction in the economy and in the housing market has created devastating consequences for homeowners and communities throughout the country. Millions of responsible families who make their monthly payments and fulfill their obligations have seen their property values fall, and are now unable to refinance at lower mortgage rates. Homeowner Affordability and Stability Plan Why • Millions of workers have lost their jobs or had their hours cut back, are now struggling to stay current on their mortgage payments – with nearly 6 million households facing possible foreclosure. • Neighborhoods are struggling, as each foreclosed home reduces nearby property values by as 9 percent
  • 22. Homeowner Affordability and Stability Plan The Homeowner Affordability and Stability Plan is part of the President’s broad, comprehensive strategy to get the economy back on track. The plan will help up to 7 to 9 million families restructure or refinance their mortgages to avoid foreclosure. The key components of the Homeowner Affordability and Stability Plan Provide Access to Low-Cost Refinancing for Responsible Homeowners Suffering From falling Home Prices Refinancing for Up to 4 to 5 Million Responsible Homeowners to Make Their Mortgages More Affordable
  • 23. The key components of the Homeowner Affordability and Stability Plan $75 Billion Homeowner Stability Initiative to Reach Up to 3 to 4 Million At-Risk Homeowners Helping Hard-Pressed Homeowners Stay in their Homes: This initiative is intended to reach millions of responsible homeowners who are struggling to afford their mortgage payments because of the current recession, yet cannot sell their homes because prices have fallen so significantly. The key components of the Homeowner Affordability and Stability Plan Supporting Low Mortgage Rates, Strengthening Confidence in Fannie Mae and Freddie Mac Helping Hard-Pressed Homeowners Stay in their Homes: This initiative is intended to reach millions of responsible homeowners who are struggling to afford their mortgage payments because of the current recession, yet cannot sell their homes because prices have fallen so significantly.
  • 24. Homeowner Affordability and Stability Plan For more information log on to: www.financialstability.gov Federation’s HUD Housing Counseling Program Program transferred from NCUF 14 Credit Unions in 9 states Last year Counseled 1185 clients Educated 1150 clients Federation’s Housing Counseling Web page - http://natfed.org/i4a/pages/index.cfm?page id=1463
  • 25. Counseling Trends 80% Percentage of Total Individual Counseling Services 60% Pre-purchase 40% Delinquency/Foreclosure 20% Post-purchase Rental 0% 2005 2006 2007 2008 Year http://www.hud.gov/offices/hsg/sfh/hcc/hccprof14.cfm
  • 26.
  • 27. HOPE NOW HOPE NOW is an alliance between counselors, servicers, investors and other mortgage market participants to prevent foreclosures through outreach to delinquent borrowers, counseling, and loan workouts based on the borrower’s ability to repay
  • 28. Members of HOPE NOW 27 Servicers 90% subprime market, majority of prime market Investors, Federal National Mortgage Association (FNMA), HUD, Freddie Mac, American Securitization Forum (ASF) and the Securities Industry and Financial Markets Association (SIFMA) Housing Industry Trades, Insurance Companies Non Profits, HUD Counseling Intermediaries HOPE NOW Free counseling through HOPE Hotline 888-995-HOPE Homeowners connected to one of 450 counselors 24 hours/7 days a week 3,300 daily calls From July 2007 to September 2008, over 2 million homeowners avoided foreclosure through the efforts of HOPE NOW members