1. Google vs. The Library
Monica Kroondyk

2. What will make us
victorious!
 Being Approachable

3. What will make us
victorious!
 Using a variety of Sources

4. What will make us
victorious!
 Training

5. What will make us
victorious!
 Wear your nametag!

6. What will make us
victorious!
 Reference Interview

7. What will make us
victorious!
 Evaluations

8. What will make us
victorious!
 A virtual presence

9. We will be victorious!

10. Bibliography
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An Introduction . Santa Barbara, Ca. : ABC-CLIO, LLC.
Brown, A. (2004). Reference Services for Children: Information Needs and
Wants in the Public Library . The Australian Library Journal , 261-274.
Galston, C., Huber, E. K., Johnson, K., & Long, A. (2012, May/June).
Community Reference: Making Libraries Indispensible in a New Way.
American Libraries Magazine , pp. 46-50.
McAlexander, B., & Bonnet, J. L. (2012). First Impressions and the Reference
Encounter: The Influence of Affect and Clothing on Librarian
Approachability . The Journal of Academic Librarianship (39), 335-346.
Saunders, L. (2013). Learning from Our Mistakes: Reflections on Customer
Service and How to Improve It at the Reference Desk. College and
Undergraduate Libraries (20), 144-155.
Saunders, L., & Jordan, M. (2013). Significantly Different? Reference Services
Compentencies in Public and Academic Libraries . Reference and User
Services Quarterly , 52 (3), 216-23.