Happiness in the work place webinar 5 10 13 pursuit-of-happiness.org
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Happiness in the work place webinar 5 10 13 pursuit-of-happiness.org
- 1. Pursuit_of_Happiness.org Welcome to the Happiness in the Workplace Webinar What makes you happy at work? Type your answers in the comments box.
- 2. Pursuit_of_Happiness.org Happiness in the Workplace May 11, 2013 Presenter: Ray White Director of Workplace Programs RayWhite1@Verizon.net
- 3. Pursuit_of_Happiness.org Many years ago, (2004) In a far away land, (Texas) Two Princesses had a dream to start a new kingdom where employees were happy.
- 4. Pursuit_of_Happiness.org They had been kicked out of their old Kingdom by a mean witch who promoted her subjects based on how unhappy they were and how unhappy they made their employees. Because, if they were not unhappy, they were not working hard enough to make her rich.
- 5. Pursuit_of_Happiness.org So the Princesses set out to change the world. But even the Elders of the new Kingdom had their doubts about the profitability of a kingdom with happy employees. So they hired a Chancellor from the very large Kingdom of Fortune 500.
- 6. Chancellor – Ray White • 33 Years of Experience – 9 at C-Level • 2 Fortune 500 Companies • 6 Start-up Companies • 14 GPTW awards for 2 Companies • Teach Happiness, Success and Leadership • Part of Pursuit-of-Happiness.org Team
- 7. Pursuit-of-Happiness.org Poll: I want to improve happiness in the work place for: 1. Myself 2. My Team 3. My Organization
- 8. Defining of Happiness 1. Happiness does not equal employees skipping around the office and smiling all the time. 2. Happiness is about employees wanting to get out of bed and come to work everyday. 3. Our measurements were business performance, employee surveys, and eventually “Great Places to Work” surveys and benchmarks. RayWhite1@Verizon.net
- 9. Why is Happiness Important? “Your happiest employees are 47% more productive than their least happy colleagues.” Jessica Pryce-Jones “We’ve been able to conclusively link employee satisfaction and engagement to customer satisfaction and business performance.” Wiley and Kowske “Studies …have shown a clear relationship between high levels of employee engagement and improved financial and operational results.” Towers and Watson “…we have proven that engaged organizations have 3.9 times the earnings per share (EPS) growth rate compared to organizations with lower engagement in their same industry.” Gallup RayWhite1@Verizon.net
- 10. Purpose “Human beings want meaning and purpose in life. The Meaningful Life consists in belonging to and serving something that you believe is bigger than the self .” Martin Seligman Doctors who were allowed to work on something meaningful to them, cut their burnout rate by 50%. THE SCIENCE RayWhite1@Verizon.net The Princesses clearly communicating the Purpose of their kingdom: “Relationships and Results”
- 11. Finding Meaning and Purpose 1. Write your “Why” 2. What about the company or your work makes you feel proud? 3. How do the company vision and values apply to your life? 4. Identify how working at this company will help you reach your dreams. (see The Dream Manager by Matthew Kelley). EXPERIENCE The Princesses clearly communicating the Purpose of their kingdom: “Relationships and Results” RayWhite1@Verizon.net
- 12. Gifts 1. You can give them opportunities and habits for happiness. You can’t give them happiness or make them happy. 2. You can give the gift – they may choose not to receive it. 3. Like gifts, different things make different people happy. RayWhite1@Verizon.net
- 13. Autonomy “Autonomy - the feeling that your life, its activities and habits, are self-chosen and self-endorsed“ Journal of Personality and Social Psychology “Having a strong sense of controlling one’s life is a more dependable predictor of positive feelings of well-being than any of the objective conditions of life we have considered…” Angus Campbell. Boer and Fischer found that autonomy is a better predictor of happiness than money. THE SCIENCE RayWhite1@Verizon.net The Princesses gave them control of the kingdom
- 14. Autonomy 1. When to take a lunch break. 2. Who they will work with on different projects. 3. How to create and take ownership over company culture activities. EXPERIENCE RayWhite1@Verizon.net The Princesses gave them control of the kingdom
- 15. Flow “The best moments in our lives are not the passive, receptive, relaxing times… The best moments usually occur if a person’s body or mind is stretched to its limits in a voluntary effort to accomplish something difficult and worthwhile.” Mihaly Csikszentmihalyi “The ego falls away. Time flies. Your whole being is involved. You’re using your skills to the utmost.” Csikszentmihalyi’s Top 2 aspects of an ideal job – progress in their careers and be good at their jobs. Pryce-Jones, author Happiness at Work THE SCIENCE RayWhite1@Verizon.net The Princesses challenged each member of the kingdom to learn and implement their roles to the best of their ability.
- 16. Flow 1. Identify the tasks in your job that you truly enjoy and find challenging. Create undisturbed blocks of time to focus on those tasks. 2. Trade with team members. Take on their activities where you easily find flow in exchange for them doing something from your list of activities that they identify with flow. 3. Create methods for making your boring tasks more challenging and interesting. EXPERIENCE The Princesses challenged each member of the kingdom to learn and implement their roles to the best of their ability. RayWhite1@Verizon.net
- 17. Relationships THE SCIENCE “Experts at the Gallup Organization suggest that people need to have good friends at work…” Diener “…social support was the best predictor of happiness during stressful times.” Achor, Stone, Ben-Shahar “70 years of evidence that our relationships with other people matter, and matter more than anything else in the world.” Vaillant RayWhite1@Verizon.net The Princesses strongly encouraged interaction
- 18. Relationships EXPERIENCE 1. Include more people in your network 2. Identify people vs. jobs – be authentic 3. Practice Random Acts of Kindness – Bring a friend a coffee, bring a box of donuts into the office 4. Facilitate and encourage friendships in the workplace. 5. Celebrate birthdays, work anniversaries, promotions, and babies. 6. Events and Teams 7. Employee Supervisor Relationships – Respect, Empathy, Gratitude, and Admiration The Princesses strongly encouraged interaction RayWhite1@Verizon.net
- 19. Caring THE SCIENCE “75+% of employees want to be involved in their companies giving and volunteer programs.” 2010 Cone Study “Millennials who frequently volunteer are more likely to be proud, loyal, and satisfied.” ”Millennials who frequently participate in their company’s employee volunteer activities are two times more likely to rate their corporate culture “very positive” (56% vs. 28%).” “…companies that connect the dots between talent and volunteerism… will likely be rewarded with happier workers” 2011 Deloitte Volunteer IMPACT Survey RayWhite1@Verizon.net The Kingdom reached out to help others
- 20. Caring The Kingdom reached out to help others 1. Organize a charity experience – volunteer at a school, hospital, or senior care facility, plant a tree, or work with a local shelter. 2. Plan an act of kindness for a colleague going through a challenging life change (i.e., death in the family, family illness, new baby). 3. Ask your Human Resources group if your company will match donations to a local charity. Pick your favorite charity and donate. EXPERIENCE RayWhite1@Verizon.net
- 21. Strengths THE SCIENCE Harzer and Ruch (2012) found that employees who apply their signature strengths to their unique work circumstances experience greater job satisfaction, pleasure, engagement, and meaning. There is a strong connection between well-being and the use of signature strengths because strengths helps us make progress on our goals and meet our basic needs for independence, relationship, and competence (Linley et al., 2010) RayWhite1@Verizon.net The Princesses created opportunities for team members to explore and leverage their strengths
- 22. Strengths The Princesses created opportunities for team members to explore and leverage their strengths 1. Identify and Keep a Written list of your Strengths 2. Look for tasks and opportunities to apply them 3. Tribes and Minors 4. Day-in-the-Life 5. Reviews 6. Specialists and Generalists You can take a test to determine your strengths at https://www.viacharacter.org EXPERIENCE RayWhite1@Verizon.net
- 23. Health Researchers from the University of Bristol found that people who exercise on work days are happier, suffer less stress and are more productive. Data from the US General Social Survey revealed that healthy people are 20% happier than the average person “Research shows that physical exercise strengthens both the body and the brain! Exercise reduces stress and promotes the growth of new brain cells.” Marissa Toussaint THE SCIENCE RayWhite1@Verizon.net The Princesses supported health and physical well-being
- 24. Health The Princesses supported health and physical well-being 1. Softball, Soccer, Basketball and Volleyball Teams 2. Group Walking 3. Fruit and Vegetables Delivered Regularly 4. Biggest Loser 5. Outdoor Meetings and Breaks 6. Company sponsored Gym memberships 7. Team 5k’s and Fun Runs for Charities EXPERIENCE RayWhite1@Verizon.net
- 25. Work Place Happiness = Performance Moral of the Story Happiness in the work place is not a fairy tale. It is a business necessity. It is a direct path to sustainable performance and profitability improvement. Pursuit-of-Happiness.org RayWhite1@Verizon.net
- 26. List of Books to Read 1. Drive - Daniel Pink 2. Happiness - Ed Diener and Robert Diener 3. The How of Happiness – Sonja Lyubomirsky 4. Flourish - Martin Seligman 5. Happiness at Work - Jessica Pryce-Jones 6. Flow – Mihaly Csikszentmihalyi 7. Dream Manager – Mathew Kelly RayWhite1@Verizon.net
- 27. Thank You Please E-Mail questions and comments to: RayWhite1@Verizon.net
Notas do Editor
- Write down why you are working at this company. Keep it handy as a reference for when the negative thoughts and feelings start to interfere with your happiness.As an individual this is an activity you do with your significant other, family, or close friends.Team – Supervisor discusses with each team member or group discussion over beers of pot luck lunch.Identify how working at this company will help you reach your dreams. (see The Dream Manager by Matthew Kelley).We did dream boards with pictures and dream plans.Not everyone had a dream, but everyone wanted to participate in helping others reach their dreams.We asked for volunteers to lead this effortResearch the company vision and values. Write down how they fit and apply to your life.We found that our vision and values had more impact when we helped connect them to people personally. Not everyone connected to every value but they found aspects they could believe in and focus on.What about the company makes you feel proud?We discovered this by accident – mostly listening to people who had been interviewed by our people. Different people were proud about different things – but together it was a group pride.If you are an executive - make sure you have a vision statement, mission statement, etc.Communicate and share it regularly with people inside and outside the company.Know the “Why” of you company and make sure everyone else knows it as well.
- It can be something as small as when, where, or how to take your lunch break. As an individual – what are the things you can control in your workplace. What do you keep on your desk? What do you wear to work? How do you complete a task? When do you complete the task?For a team – letting different members of the group handle the lunch schedule or decide where everyone is going for lunch. Letting the group decide what role they will play on a project. For an individual – choosing who you want to work with. Offer to help someone you admire. Look for opportunities to do projects with those people or find time to take them to lunch or breakfast to learn about what they do. For a team – let them interview or at least meet and offer an opinion on future teammates or interns. Everyone seems to have a passion. Bring that to work. One guy set up a soccer team. Several people share their cooking expertise by bringing in food for the team. One girl took on training for the team. We set up an anonymous feedback email system that volunteers monitored and created solutions for.We also set up iMinors or 10% of each person’s time could be used to learn something outside of their normal job.We set up Day-in-the-Life opportunities.
- Identify the tasks in your job that you truly enjoy and find challenging. Create undisturbed blocks of time to focus on those tasks.We had an accounting clerk who got into flow when entering accounts payable. For teams, talk as a group about who likes to do what and assign tasks accordingly. Also, cross-train each team member so they can learn new challenges and back-fill when their teammates are out sick or on vacation.We ended up hiring a lot of musicians because they had a knack for numbers and could quickly find flow working in the spreadsheets.Trade with team members. Take on their activities where you easily find flow in exchange for them doing something from your list of activities that they identify with flow.On many of our teams we had jobs that included numbers work and verbal work. We often found these team members could trade tasks and the people who liked numbers could find flow working with the data and reports while the verbal people could manage and create keywords.Create methods for making your boring tasks more challenging and interesting. We had an employee who was constantly challenging himself to complete more each day. He started with 100 high quality entries per day and then kept increasing the number daily, until we were all asking him about how many he had made it to that day. Our teams would break boring projects into pieces with mini goals and spend 60 to 90 minutes focused on each of their tasks, and then if everyone completed on time they would go outside and throw a football, kick a soccer ball or get ice cream.Competition adds challenge and helps bring focus to more easily achieve flow.
- Include more people in your networkFacilitate and encourage friendships in the workplace. Celebrate birthdays, work anniversaries, promotions, and babies.Host potluck lunches and Happy Hours (with reasonable non-alcoholic beverage choices).Practice Random Acts of Kindness – Bring a friend a coffee, bring a box of donuts into the officeHost competitions among small groups for best decorated office at Halloween, most food for a can drive, or Art Gallery night.Encourage participation in Company Teams (i.e., Volleyball, Soccer, Softball, Walking or Running).Employee Supervisor RelationshipsA great way to be happier at work is to expand your network of friendships. Most people focus on a few really close relationships that we form early on in a particular workplace. Those are the people we go to lunch with and spend most of our time talking to. Unfortunately those people usually have very similar circumstances as far as supervisor, workload, or location. So they also have similar perspectives and feelings. By including people with different experiences we get different perspectives and have a broader base of support when things are not going well in our area.Ask your friend to invite one of their friends to lunch with you. If you are in the kitchen getting coffee, take a minute to talk to an acquaintance and find out more about them. If you are on a project, get to know the people on your team on a more personal level. One of the number one predictors of job satisfaction, engagement, and retention is your relationship with your direct supervisor. The out dated notion that you can’t be friends with your boss should be thrown out the window. Your boss is a necessary part of your success and happiness. They are difficult relationships, but it is important that they are strong and positive relationships. If you have a bad boss, find out and write down the things that are good about them. At the very least it is good to know what not to do with your employees.