3. What, How, Why
What How Why
• Start with the concrete • Describe how user is • Step out on a limb
doing what they are
• Use descriptive phrases • doing • Make informed
guesses on the
• Don’t interpret (yet) • Rushed? Slow? motivation, the
emotions
• Quantify, quantify, qua • Pained? Smiling?
ntify Crying? • Reveals your
assumptions – will
• Impacting user or need additional testing
surroundings
negatively or
positively?
3
11. Observation cues
Comment from Clinician/Patient Poor Outcomes
• “If I only had a way to…” • Less than 85% success
• “This is just how we do things…” • Expensive complications/failures
• Collateral damage, new
Customization / “Jury-rigging” problems, follow-on procedure
• Clinician/patient uses current
products in unintended ways with High Costs / Resource-intensive
poor results • In-patient or long procedure
• Charges above $10K ($1K in
Patient Morbidity developing countries)
• Blood/pain/infection • Expensive devices
• Long recovery, long ICU stay • Many people/steps/time/visits to
• “Inoperable candidate” deliver therapy
• Repeat hospitalizations
• Long wait times
11
Notas do Editor
Direct observation
Nursing home
Explain premature babies need heatIn developing countries, this is challenging.Donated equipment, though sent with good intentions, are very challenging to maintain in an ultra cost constrained and remote environments.http://www.designthatmatters.org/docs/smithsonian/content/IMG_1680_large.htmlhttp://ecochildsplay.com/2008/12/19/incubator-made-from-recycled-car-parts-could-prevent-millions-of-newborn-deaths/
