Human resource management at Cisco focuses on aligning HR strategies with business goals. Some key aspects of Cisco's HR approach include understanding business unit needs, identifying factors that cause high attrition and talent loss, building pillars to deliver core HR services, strengthening human capital development, and creating an engaged workplace culture. Cisco has received several awards for its outstanding customer service experience and contact centers that strategically influence innovation.

1. HUMAN RESOURCE MANAGEMENT
PRESENTED BY
RAVINDRA KUMAR
VISHWAKARMA

2. ABOUT
• Type
• Traded as
• industry
• Founded
• Founders
• Headquarters
• Area served
• Public
• NASDAQ: CSCO, SEHK: 4333
Dow Jones Component
S&P 500 Component
• Computer networking
• San Francisco, California, U.S.
(1984)
• Len Bosack, Sandy Lerner,
Richard Troiano, Nicholas
Pham
• San Jose California,U.S.
• Worldwide

3. Contd.
• Key people
(Chairman & CEO)
• Products
• Revenue
• Operating income
• Net income
• Total assets
• Total equity
• Employees
• Website
• John Chambers
• Networking Device
Network Management
Cisco IOS and NX-OS Software
Interface and Module
, Security, Datacenter
• US$ 43.21 billion (2011)[
• US$ 7.67 billion (2011)[
• US$ 87.09 billion (2011)
• $ 6.49 billion (2011)
• US$ 47.25 billion (2011)
• 63,465 (2011)
• Cisco.com

4. What is HRM?
recruitment
Selection
Training and
development
Compensatition
and benefits
Legal and
personnel
policies

5. VALUES
• Cisco values and fosters diversity,
development, and growth opportunities for
staff through employee networks.
• Valuing the differences in each person
increases individual and team performance,
productivity, and satisfaction.
• Cisco believes that its employee networks are
critical to an inclusive organizational culture.

6. HR at CISCO
• Aligning the HR strategy with the business
strategy.
• Understanding the need of its business units
and their unique challenges.
• Identifying the key factors causing the high
attrition
• Identifying the key factors causing the loss of
key talent

7. Contd.
• Building key pillar to deliver core HR services
• Building the employer brand positioning of
CISCO to attract talent
• Building a strong human capital development
programme to strengthen key competencies
needed for the business
• Building an environment for change and for
service quality

8. HR PILLARS:
Manpower planning
and recruitment
Human capital
development
Talent management
Strategic rewards Employee
engagement
Hr system/structure

9. AWARDS AND RECOGINTIONS
J.D. Power and Associates 2011 Certification
Cisco Systems, Inc., Global has been recognized by J.D. Power
and Associates for providing "An Outstanding Customer Service
Experience.".
The STAR Awards are one of the highest honors in the
technology services industry, acknowledging the contribution
of companies to the continual improvement of technology
services delivery industry-wide.
Customer Contact Association (CCA) Excellence Award
The award for Best Organisational Influence was presented to
Cisco in recognition of the strategic role that the contact center
plays in influencing innovation, organizational excellence, and
continuous improvement to the customer experience.